Cisco 504 Instruction manual

Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA

0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk www.nomisconnections.co.uk | www.businessvoipsystems.co.uk

Cisco 504 IP Phone

Quick User guide

Produced by:

The Nomis Support Desk

0844 880 0018

support@nomisconnections.co.uk

Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA

0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk www.nomisconnections.co.uk | www.businessvoipsystems.co.uk

Contents

Contents ....................................................................................................................................2

Your phone’s display and buttons ..............................................................................................3

Making calls...........................................................................................................................................5

Redial.....................................................................................................................................................5

Speed Dials............................................................................................................................................5

Taking calls............................................................................................................................................5

Accessing voicemail...............................................................................................................................6

Main call handling features ........................................................................................................7

Hold .......................................................................................................................................................7

Unattended Call Transfer - to simply transfer a call................................................................................7

Attended Call Transfer - to ask the person first to accept the call...........................................................7

Other call handling services ...................................................................................................................7

Cisco 504 IP Phone | Quick User guide

Page 3of 7

Your phone’s display and buttons

1) Handset - pick up to answer or make calls.

2) Message Waiting Indicator. When lit:

Red - you have a new voice mail message.

Flashing red - you have an incoming call.

3) Screen. Typically, this will display the:

Date and time

Phone station name

Line extensions

Softkey options

Startup logo and screen saver.

4) Line keys. These indicate the status of the phone line:

Cisco 504 IP Phone | Quick User guide

Page 4of 7

Green: Line is idle.

Red (steady): Line is active or in use.

Red (blinking): Line is on hold.

Amber: Line is unregistered (cannot be used).

Flashing Amber: The phone is not connected to the network.

5) Softkey buttons. Press to perform the action shown directly above it on the screen e.g. Redial.

6) Navigation button. Press up or down to scroll through menu items on the screen.

7) Messages button. Press to access voicemail (once set up by the system administrator).

8) Hold button. Press to put a call on hold.

9) Set-up button. Reveals a menu from where you can configure features and preferences –e.g

directories, call history, set up functions such as call forwarding and phone status information.

10) Mute button. Press to turn on or off. When the phone is on Mute, the button glows red. A flashing

red mute button indicates the phone has no network connection.

11) Volume button. Press + to increase or –to lower the volume level of the handset, headset or

speaker (when the phone is off-hook) or ringer (when the phone is on-hook).

12) Headset button. Press to turn on or off. When the headset is on, the button glows green.

13) Speaker button. Press to turn on or off. When the speaker is on, the button glows green.

14) Keypad. Press keys to dial phone numbers, enter letters, and choose menu items.

Cisco 504 IP Phone | Quick User guide

Page 5of 7

Making calls

There are three ways to make calls on the Cisco 504. You can:

lift the handset or

push the headset button or

push the speaker button.

When you hear the dial tone, enter your number and push Dial to call.

Note: You don’t need to dial 9 first to get an outside line.

Redial

To call a number you’ve called before, press the Redial soft key. Use your navigation button to scroll to

the number you want to dial.

Speed Dials

You should always set up and manage all speed dials through the Horizon Portal to make sure they're

not deleted every time you run a system upgrade or firmware refresh. To set up speed dials, see your

Horizon Portal guide.

Taking calls

You can answer a call on the Cisco 504 in three ways:

lift the handset or

push the headset button with the handset still on the phone or

push the speakerphone button with the handset still on-hook.

Taking more than one call

You can take up to three calls on your line, if you have Call Waiting activated –check with your system

administrator. You’ll know if there’s a second incoming call by:

the second line button flashing red or

Cisco 504 IP Phone | Quick User guide

Page 6of 7

the over-display light flashing red or

a single beep from the handset.

To switch to the second call –putting the first caller on hold:

Press the flashing red line button.

Press the button again to get back to the first caller.

Accessing voicemail

If you have voicemail, the red strip light above the display will light up. To get to your messages:

key in your Company Voice Portal number

then type in your Voice Portal passcode followed by #.

Cisco 504 IP Phone | Quick User guide

Page 7of 7

Main call handling features

Hold

Pushing the Hold softkey puts the caller on hold with music. To return to the original caller, press the

flashing red line button for that call.

Unattended Call Transfer - to simply transfer a call

Press Transfer soft key + the extension.

When the person answers, press the Transfer soft key again and hang up.

Attended Call Transfer - to ask the person first to accept the call

Press Transfer soft key when a call is in progress. You’ll hear a secondary dial tone.

Dial the number to which you want to transfer the call.

When the person answers, ask whether they want to take the call.

If yes, press the Transfer soft key and hang up.

If no, press the Transfer soft key to return to the original caller.

Other call handling services

To set up facilities like Call Pickup, Call Forward, Hunt Groups or Conferencing, ask your system

administrator.

Other manuals for 504

Table of contents

Other Cisco IP Phone manuals

Cisco

Cisco 7962 User manual

Cisco

Cisco Nexus 7000 Series User manual

Cisco

Cisco 7911 User manual

Cisco

Cisco 7925G-EX User manual

Cisco

Cisco 7925G-EX Instruction Manual

Cisco

Cisco SPA525G - Small Business Pro IP Phone VoIP User manual

Cisco

Cisco 7965 User manual

Cisco

Cisco Webex 840 Operating instructions

Cisco

Cisco 6901 Standard User manual

Cisco

Cisco Small Business Pro SPA 504G User manual

Cisco

Cisco Unified 7905G User manual

Cisco

Cisco Unified 6921 User manual

Cisco

Cisco Unified 6921 Instruction Manual

Cisco

Cisco VWCC User manual

Cisco

Cisco 9711 User manual

Cisco

Cisco 7800 Series User manual

Cisco

Cisco Unified 8961 Instruction Manual

Cisco

Cisco SPA525G - Small Business Pro IP Phone VoIP User manual

Cisco

Cisco 7942 User manual

Cisco

Cisco 7962G - Unified IP Phone VoIP User manual

Cisco

Cisco 8845 Service manual

Cisco

Cisco SPA525G - Small Business Pro IP Phone VoIP User manual

Cisco

Cisco Cisco 525 Service manual

Cisco

Cisco DATAVOX 7941 User manual

Popular IP Phone manuals by other brands

Alcatel

Alcatel 4028 manual

Polycom

Polycom Polycom VVX 600 quick reference

Polycom

Polycom SoundPoint IP 450 datasheet

Polycom

Polycom SoundPoint IP 650 user guide

Proximus

Proximus Maestro 3016 IP quick start guide

Fanvil

Fanvil X4 user manual

Snom

Snom 320 quick start guide

Yealink

Yealink Yealink SIP-T46G Guide

Avaya

Avaya 4625SW user guide

Yealink

Yealink SIP-T52S quick start guide

Nortel

Nortel 1140E Getting started

Nexotek

Nexotek NT-P500 user manual

Avaya

Avaya Integral 5 R3.0 user guide

GE 28320EE2 - Dect 6.0 InfoLink 2 user guide

Avaya

Avaya 4600 Series Administrator's guide

Mitel

Mitel MIVOICE OFFICE 400 6940 SIP user guide

Nortel

Nortel i2050 installation guide

Fiberme

Fiberme FAP260 Series user guide