Cisco 8800 Series User manual

Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide

for Release 11.3(1) and Later

First Published: 2019-11-19

Americas Headquarters

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA

http://www.cisco.com

Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

CONTENTS

Cisco IP Phone 8800 Series Multiplatform Phone Hardware 1

CHAPTER 1

Overview of the Cisco IP Phone 1

Phone Overview 1

Cisco IP Phone 8811 3

Phone Connections 3

Cisco IP Phones 8841 and 8845 4

Phone Connections 4

Cisco IP Phone 8851 5

Phone Connections 5

Cisco IP Phones 8861 and 8865 6

Phone Connections 6

Buttons and Hardware 7

Softkey, Line, and Feature Buttons 8

Terminology Differences 9

New and Changed Information 11

CHAPTER 2

New and Changed for Firmware Release 11.3(1) 11

New and Changed Information for Firmware Release 11.2(3)SR1 12

New and Changed for Firmware Release 11.2(3) 12

New and Changed for Firmware Release 11.2(1) 14

New and Changed for Firmware Release 11.1(2) 16

New and Changed for Firmware Release 11.1(1) 17

New and Changed Features for Firmware Release 11.0(1) 18

Cisco IP Phone Provisioning 21

PART I

Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11.3(1) and Later

iii

Provisioning 23

CHAPTER 3

Provisioning Overview 23

Provisioning 24

Normal Provisioning Server 25

Phone Provisioning Practices 25

Onboard Your Phone with the Activation Code 25

Enable Auto Provisioning with Short Activation Code 26

Manually Provision a Phone from the Keypad 26

DNS SRV for HTTP Provisioning 27

Use DNS SRV for HTTP Provisioning 29

Set the Profile Rule with the SRV Option on the Web Page 29

Set the Profile Rule with the SRV Option on the Phone 29

TR69 Provisioning 30

TR69 RPC Methods 30

RPC Methods Supported 30

Event Types Supported 31

Communication Encryption 31

Phone Behavior During Times of Network Congestion 31

In-House Preprovisioning and Provisioning Servers 31

Server Preparation and Software Tools 32

Remote Customization (RC) Distribution 33

In-House Device Preprovisioning 34

Provisioning Server Setup 34

TFTP Provisioning 35

Remote Endpoint Control and NAT 35

HTTP Provisioning 35

HTTP Status Code Handling on Resync and Upgrade 36

Provisioning Methods 39

CHAPTER 4

Provision a Phone with BroadSoft Server 39

Provisioning Examples Overview 40

Basic Resync 40

Use Syslog to Log Messages 40

Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11.3(1) and Later

Contents

TFTP Resync 41

Log Messages to the Syslog Server 42

System Log Parameters 43

Unique Profiles, Macro Expansion, and HTTP 44

Provision a Specific IP Phone Profile on a TFTP Server 45

HTTP GET Resync 45

Resync with HTTP GET 45

Provisioning Through Cisco XML 46

URL Resolution with Macro Expansion 46

Resync a Device Automatically 47

Profile Resync Parameters 48

Set Up Your Phones for Activation Code Onboarding 55

Activation Code Provisioning Parameters 55

Secure HTTPS Resync 56

Basic HTTPS Resync 56

Authenticate with Basic HTTPS Resync 57

HTTPS with Client Certificate Authentication 58

Authenticate HTTPS with Client Certificate 58

Configure a HTTPS Server for Client Filtering and Dynamic Content 59

HTTPS Certificates 60

HTTPS Methodology 60

SSL Server Certificate 60

Obtain a Server Certificate 61

Client Certificate 61

Certificate Structure 61

Configure a Custom Certificate Authority 62

Profile Management 63

Compress an Open Profile with Gzip 63

Encrypt a Profile with OpenSSL 64

Create Partitioned Profiles 65

Set the Phone Privacy Header 66

Provisioning Parameters 67

CHAPTER 5

Provisioning Parameters Overview 67

Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11.3(1) and Later

Contents

Configuration Profile Parameters 67

Firmware Upgrade Parameters 72

General Purpose Parameters 73

Macro Expansion Variables 73

Internal Error Codes 76

Provisioning Formats 77

CHAPTER 6

Configuration Profiles 77

Configuration Profile Formats 77

Configuration File Components 78

Element Tag Properties 78

Parameter Properties 80

String Formats 80

Open Profile (XML) Compression and Encryption 81

Open Profile Compression 81

Open Profile Encryption 81

AES-256-CBC Encryption 82

RFC 8188-Based HTTP Content Encryption 85

Optional Resync Arguments 85

key 86

uid and pwd 86

Application of a Profile to the Phone 86

Download the Configuration File to the Phone from a TFTP Server 86

Download the Configuration File to the Phone with cURL 87

Provisioning Parameter Types 87

General Purpose Parameters 88

Use General Purpose Parameters 88

Enable Parameters 89

Triggers 89

Resync at Specific Intervals 89

Resync at a Specific Time 90

Configurable Schedules 90

Profile Rules 91

Upgrade Rule 92

Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11.3(1) and Later

Contents

Data Types 93

Profile Updates and Firmware Upgrades 97

Allow Profile Updates 97

Allow and Configure Firmware Upgrades 98

Upgrade Firmware by TFTP, HTTP, or HTTPS 99

Upgrade Firmware With a Browser Command 99

Cisco IP Phone Configuration 101

PART II

Access Control Configuration 103

CHAPTER 7

Access Control 103

Administrator and User Accounts 103

User Access Attribute 104

Access the Phone Web Interface 104

Control Access to the Phone Settings 105

Access Control Parameters 105

Bypass the Set Password Screen 108

Third-Party Call Control Setup 109

CHAPTER 8

Determine the Phone MAC Address 109

Network Configuration 109

Provisioning 110

Report Current Phone Configuration to the Provisioning Server 110

Parameters for Reporting the Phone Configuration to the Server 113

Cisco IP Phone Security 117

CHAPTER 9

Domain and Internet Setting 117

Configure Restricted Access Domains 117

Configure the DHCP Options 118

Parameters for DHCP Options Configuration 118

DHCP Option Support 119

Configure the Challenge for SIP INVITE Messages 120

Transport Layer Security 121

Encrypt Signaling with SIP Over TLS 121

Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11.3(1) and Later

vii

Contents

Configure LDAP over TLS 122

HTTPS Provisioning 122

Get a Signed Server Certificate 123

Multiplatform Phone CA Client Root Certificate 124

Redundant Provisioning Servers 125

Syslog Server 125

Enable the Firewall 125

Configure Your Firewall with Additional Options 127

Configure the Cipher List 129

Supported Cipher Strings 130

Enable Hostname Verification for SIP over TLS 131

Enable Client-Initiated Mode for Media Plane Security Negotiations 132

Parameters for Media Plane Security Negotiation 132

802.1X Authentication 133

Enable 802.1X Authentication 135

Cisco Product Security Overview 135

Phone Features and Setup 137

CHAPTER 10

Phone Features and Setup Overview 138

Cisco IP Phone User Support 138

Telephony Features for Cisco IP Phone 139

Feature Buttons and Softkeys 145

Enable Users to Configure Features on Line Keys 147

Parameters for Features on Line Keys 148

Configure a Speed Dial on a Line Key 149

Assign a Speed Dial Number 150

Phone Configuration for Monitoring Other Phones 151

Configure the Phone to Monitor Multiple Users' Lines 151

Parameters for Monitoring Multiple Users' Lines 152

Configure a Line Key on the Phone to Monitor a Single User's Line 153

Parameters for Monitoring a Single Line 154

Enable Conference Button with a Star Code 155

Conference Button Parameters 156

Enable Dial Assistance 156

Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11.3(1) and Later

viii

Contents

Configure Alphanumeric Dialing 157

Call Park 157

Configure Call Park with Star Codes 158

Configure One-Button Call Park 158

Add Call Park to a Line Key 159

Set the Optional Network Configuration 160

Parameters for Optional Network Configuration 160

XML Services 164

XML Directory Service 165

Configure a Phone to Connect to an XML Application 165

Parameters for XML Applications 166

Macro Variables 168

Shared Lines 170

Configure a Shared Line 171

Parameters for Configuring a Shared Line 171

Assign a Ringtone to an Extension 173

Parameters for Ringtone 174

Add Distinctive Ringtone 175

Enable Hoteling on a Phone 177

Set the User Password 177

Download Problem Reporting Tool Logs 178

Configure Problem Report Tool 178

Parameters for Configure Problem Report Tool 180

Server-Configured Paging 181

Configure Multicast Paging 181

Parameters for Multiple Paging Group 182

Configure a Phone to Accept Pages Automatically 185

Manage Phones with TR-069 185

View TR-069 Status 186

Parameters for TR-069 Configuration 187

Enable Electronic Hookswitch 192

Set up a Secure Extension 192

Configure the SIP Transport 193

Block Non-Proxy SIP Messages to a Phone 194

Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11.3(1) and Later

Contents

Configure a Privacy Header 195

Enable P-Early-Media Support 195

Enable Peer Firmware Sharing 196

Specify the Profile Authentication Type 197

Silence an Incoming Call with Ignore Soft Key 199

Move an Active Call from a Phone to Other Phones (Locations) 199

Parameters for Moving Active Call to Other Locations 200

Sync the Block Caller ID Feature with the Phone and the BroadWords XSI Server 202

Enable Viewing BroadWorks XSI Call Logs on a Line 203

Parameters for BroadWorks XSI Call Logs on a Line 204

Enable Feature Key Sync 206

DND and Call Forwarding Status Sync 207

Enable Call Forwarding Status Sync via XSI Service 208

Enable DND Status Sync via XSI Service 209

Executives and Assistants 210

Synchronization of Executive-Assistant Settings 210

Dial Plan for Executives and Assistants 211

Configure a Line Key for Executive and Assistant Menu Access 211

Service Activation Codes for Executives and Assistants 212

Programmable Softkeys for Executives and Assistants 213

Configure Priorities for Voice and Video Data 214

Parameters for Configure Priorities for Voice and Video Data 215

Enable End-of-Call Statistics Reports in SIP Messages 216

Attributes for Call Statistics in SIP Messages 217

SIP Session ID 219

Enable SIP Session ID 220

Session ID Parameters 221

Select the Line Key LED Behavior 221

Line Key LED Behavior Customization 222

Set Up a Phone for Remote SDK 225

WebSocket API Parameters 226

Phone Information and Display Configuration 229

CHAPTER 11

Phone Information and Display Settings 229

Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11.3(1) and Later

Contents

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