Cisco 6945 Series User manual

Cisco Unified IP Phone 6945 User Guide for

Cisco Unified Communications Manager Express Version 8.8 (SCCP)

First Published: July 22, 2011

Last Modified: July 22, 2011

Americas Headquarters

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA

http://www.cisco.com

Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

Text Part Number: OL-24413-01

Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at http://

www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership

relationship between Cisco and any other company. (1005R)

CONTENTS

Overview 1

Physical Description of Cisco Unified IP Phone 6945 1

Phone Screen 3

Phone Connections 4

Footstand 5

Higher Viewing Angle 6

Lower Viewing Angle 6

Adjusting the Handset Rest 7

Operating Your Phone 9

Soft Key Descriptions 10

Access Services 12

Adjust the Display Contrast 12

Adjust the Ring Volume 12

Answer a Call 12

Auto Answer 13

Call History 13

Clear Call History 13

Delete a Call Record From Call History 14

Edit Number From Call History 14

Filter Call History 14

Place a Call from Call History 15

View Call History 15

View Call Record Details 16

Call Park 16

Park and Retrieve a Call Using Call Park 16

Park and Retrieve a Call using Assisted Direct Call Park 17

Park and Retrieve a Call Using Manual Directed Call Park 17

Call Pickup 18

Answer a Call Using Pickup 18

Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8.8 (SCCP)

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End a Call 19

Establish/End a Conference Call 19

Hold/Resume a Call 19

Forward All Calls 20

Mute a Call 20

Phone Applications 20

Phone Directory 21

Search for and Dial a Contact 21

Search for and Dial a Contact while on a Call 22

Place a Call 22

Place a MeetMe Conference Call 23

Redial a Number 23

Select the Ringtone 23

Set up a Call Back Notification 24

Shared Lines 24

Speed Dial 25

Set up Speed-Dial Buttons 26

Speed-Dial Button 26

Transfer a Call 26

Blind Transfer 26

Consultative Transfer 27

Cancel Transfer 27

View Phone Information 28

Voice Messages 28

Check for Voice Messages 28

Listen to Voice Messages 28

Personalize Your Voicemail 29

Transfer Call to Voice Mail 29

Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8.8 (SCCP)

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Contents

CHAPTER 1

Overview

This guide provides phone operating instructions and feature descriptions for the Cisco IP Phone multiline

model 6945. The Cisco IP Phone 6945 has four lines.

•Physical Description of Cisco Unified IP Phone 6945, page 1

Physical Description of Cisco Unified IP Phone 6945

Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8.8 (SCCP)

OL-24413-01 1

DescriptionName

Functions as traditional handset and indicates an incoming call (flashing

red) or new voice message (steady red).

Handset with indicator

light

Displays information such as incoming/outgoing call status, directories,

line status, phone configuration options, and soft key tabs. Also, shows

dedicated phone line labels.

LCD screen2

Depending on configuration, programmable buttons provide access to:Line buttons3

• Phone lines and intercom lines (line buttons)

•Speed-dial numbers (speed-dial buttons, including the BLF speed-dial

features)

• Call features (for example, a Privacy button)

Buttons light to indicate status:

• Green, steady: Active call, answering call or two-way intercom call

• Green, flashing: Held call

• Amber, steady: Privacy in use, one-way intercom call, or DND active

• Amber, flashing: Incoming call or reverting call

• Red, steady: Remote line in use or parked

• Red, flashing: Remote line on hold

Depending on how your system administrator sets up the phone, enable soft

key options displayed on your phone screen.

Soft key buttons4

Transfers active calls to another extension.Transfer button

Initiates a conference call.Conference button6

Places the call on hold.Hold button7

The navigation pad allows you to scroll up and down on the LCD screen.

Allows you to scroll through menus, highlight items, and display speed

Navigation Pad and Select

(center) button

dials list if you press down when the phone is on-hook. Display phone

numbers from your Placed Calls if you press up when the phone is on-hook.

Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8.8 (SCCP)

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Overview

Physical Description of Cisco Unified IP Phone 6945

DescriptionName

Toggles headset on and off. When the headset is on, the button is lit.Headset button

Toggles speaker on and off. When the speakerphone is on, the button is lit.Speaker button10

Functions as traditional telephone keypad.Dial pad11

Toggles mute on and off.Mute button12

Increases or decreases handset, headset, ringer, or speakerphone volume.Volume button13

Provides access to message (voice mail) system.Messages button14

Provides access to phone settings such as call history, user preferences,

phone configuration (including administration settings, device configuration,

Application button15

network configuration, and other common configurations), and phone model

information.

Provides access to phone directories.Contacts button16

Phone handset.Handset17

Phone Screen

Displays date, time, and directory number.Header1

Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8.8 (SCCP)

OL-24413-01 3

Overview

Phone Screen

Displays text label and icon for phone or intercom line, speed-dial

numbers, or services, depending on your configuration.

Line text label with icon2

During a call, displays details for the primary line. If not on a call,

displays line text label and other information such as placed calls,

speed dials, and phone menu listings.

Primary line details and other

phone information

Displays line label and call details for the secondary line and other

phone information such as placed calls, speed dials, and phone

menu listings.

Secondary line details and other

phone information

Displays soft keys for available features or actions.Soft key labels5

Phone Connections

This section shows and describes the connectors on your Cisco Unified IP Phone 6945.

Access port (10/100 PC) for connecting your phone

to your computer

5DC adapter port (DC48V) for phones not

provided with inline power

Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8.8 (SCCP)

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Overview

Phone Connections

Auxiliary port6AC-to-DC power supply (optional)2

Handset connection7AC power cord (optional)3

Analog headset connection (optional)8Network port (10/100 SW) for connecting

to the network

Footstand

If your phone is placed on a table or desk, the footstand can be connected to the back of the phone for a higher

or lower viewing angle, depending on your preference.

Footstand slots for a lower viewing angle2Footstand slots for a higher viewing angle1

Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8.8 (SCCP)

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Overview

Footstand

Higher Viewing Angle

Lower Viewing Angle

Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8.8 (SCCP)

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Overview

Higher Viewing Angle

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