Cisco MCS 7800 Series User manual

Quickstart Guide

Cisco IP Phone

7800 Series

Quickstart Guide | Cisco IP Phone 7800 Series

Cisco IP Phone 7800 Series | Features

1)Handset light strip

2)Phone screen

3) Softkey button

4)Navigation and

select button

5) Hold / resume button

6) Conference button

7) Transfer button

8) Speakerphone button

9) Headset button

10) Mute button

11) Programmable feature

buttons (7861 only)

12)Keypad

13) Volume control

14) Contact button

15) Applications button

16) Messages button

17) Handset

1213

Quickstart Guide | Cisco IP Phone 7800 Series

Place a call

Use any of the following approaches to place a call:

›Pick up the handset and enter the number you wish to dial

›Predial the number then:

›Press the Speakerphone button .

›Press the Headset button (if you are using a headset).

›Press Call and pick up the handset

›Pick up the handset.

To call from your Directory:

›From Home view, press the Contacts button , and select

Corporate or Personal Directory.

›From your chosen Directory, enter in the details of the contact

you wish to call either by First name or Last name and press

search. If there are multiple entries, press the up or down

arrows to nd the contact.

›Place the call by pressing the Dial button or lifting

the handset.

Placing and Receiving Calls Placing and Receiving Calls

To call an International number there are two ways

of dialing:

›Plus Dialing allows you to press and hold the star (*) key for

a minimum of 1 second which will insert a + sign as the rst

digit, then insert the number.

›Insert the full phone number including the international

call numbers.

›Enter a speed-dial item number and press SpeedDial.

Answering Calls

All incoming calls display in the following ways:

›A ashing amber line button.

›An animated icon and the caller ID.

›A ashing red light on your handset.

To answer the call, do one of the following:

›Lift the handset.

›Press the:

›Flashing amber session button.

›The Answer button.

›The unlit Headset button .

›The Speakerphone button .

Quickstart Guide | Cisco IP Phone 7800 Series

Responding to Incoming Calls

While your phone rings, you can do the following:

›Silence the call.

›Decline the call so it goes directly to voicemail.

›Divert the call.

Silence Incoming Calls

Ignore or silence a call to stop your phone from ringing. Even

though the call is ignored, your phone will still display the

incoming call notication so you can still answer the call.

To ignore or silence a call:

›From the Incoming Call, press volume down once, the call

will still go through until it reaches voicemail.

Decline Incoming Calls

Decline a call to stop your phone from ringing and send the

call directly to voice mail. Calls you decline still display in your

Recent Calls list.

To decline an incoming call:

›From the Incoming Call window, press Decline.

›The call goes directly to voicemail.

Placing and Receiving Calls

Divert Incoming Calls

While the call is either ringing, active or on hold - press

the Divert button. This will redirect a call to voicemail or to

another number set up by your system administrator.

During Calls

When you’re in a call, you can do the following:

›Hold the call.

›Transfer the call to another person.

›Set up a conference call with the person you’re talking with

and another person.

›Mute.

Holding Calls

To hold a call:

›Press Hold . The hold icon appears and the line button

ashes green.

To resume a held call:

›Press the ashing green line button, Resume or Hold.

Diverting and Holding Calls

Quickstart Guide | Cisco IP Phone 7800 Series

Transferring Calls

When you transfer a call to another person, you have the option to

talk to the person before the transfer completes.

To transfer a call:

1. From an active call, press Transfer . The active call

is held.

2. From the Dialler, place a call to the person you want to

transfer the call to.

3. When you hear the ring-back sound, press Transfer to

complete the transfer. Or, if you want to talk with the person

before the transfer completes, connect and talk with the

person, and then press Transfer.

You can also toggle between the two calls before transferring

them. Press Swap to do this.

To cancel the transfer before the call connects, tap Cancel.

Mute

While on a call you can press Mute , the button will glow to

indicate that it is on. Press this again to turn it off.

Transferring and Forwarding Calls

Forward All

To forward all calls received on your primary line to another

number, press Forward All and:

›Enter the phone number.

›Press Messages if you wish to forward calls to

your voicemail

To cancel call forwarding, press Forward Off.

Transferring and Forwarding Calls

Quickstart Guide | Cisco IP Phone 7800 Series

Conference Calls

Setting Up and Handling Conference Calls

To set up a conference call:

1. Call the rst person.

2. Press the Conference button . The active call is held.

3. Using the Dialler, call the second person.

4. When the second person answers, press the Conference

button again to join everyone in a conference.

The Active: Conference screen displays.

5. Repeat these steps to add more participants.

You can also connect two current calls into a conference. While

having one line active and one on hold press the Conference

button, then press the Line button for the other (held) call.

View or Remove participants

If you wish to view the participants during a call, press Show

Details then scroll up or down.

To remove participants, scroll to the name you wish to remove

and press Remove.

Listening to Voicemail

Your phone may indicate new voicemail messages by the

following:

›A solid red light on your handset

›The Message icon and number displays on the screen.

To listen to voicemail messages

Press Messages and follow the voice prompts. If multiple

lines are congured on your phone, the Line Select screen

displays. Use the up and down arrow keys to select the line

that has the message.

›Enter your PIN number and press the #key.

(Default PIN: 12345)

›Press 1 to hear NEW messages

›Press 2 to SEND a message

›Press 3 to REVIEW old messages

Personalise voicemail

›Press the Messages button and select Voicemail using the

Navigation pad

›Press Open

›Enter your PIN number and press the #key.

Voicemail

Quickstart Guide | Cisco IP Phone 7800 Series

Call History

Viewing Call History

Your phone maintains a Recent Calls list, a list of missed,

received, and placed calls. This list can hold up to 150 entries.

Icons display next to a call to indicate the call type:

›Placed calls display

›Received calls display

›Missed calls display

Recent Calls

To view your Recent Calls list:

›Press Applications and select Call History. Scroll to view

the records.

From the Recent Calls list you can:

›Filter the call history:

›Press Applications and select Call History.

›To sort by missed calls for a specic line, select the

required phone line and press missed calls.

›Press exit to return for the Applications screen.

Voicemail

›Select 4 to change SETUP options.

›Press 1 to change your greetings.

›Press 2 to record Greetings in Australian English.

›Voicemail will replay the current greeting

(Standard Greeting).

›Press 1 to re-record your message.

›Press 2 to turn on alternate greeting, an be used for

vacations (start and end date can be entered).

›Press 3 to edit other greetings.

›Press 1 for standard greeting.

›Press 2 for after ofce hours greeting.

›Press 3 for alternate greeting.

›Press 4 for busy greeting.

›Press 5 for internal greeting.

›Press 6 for holiday greeting.

›Press 0 for help.

›Press * to exit menu.

›Press 4 to listen to all greetings.

›Press 0 for help.

›Press * to Exit from any menu.

Quickstart Guide | Cisco IP Phone 7800 Series

›Delete a Call Record:

›Press Applications and select Call History.

›Highlight the individual call record or call group and press

delete. An alert message will appear for verication, press

Delete again.

›Press Exit to return to the Applications screen.

›Select a call record to view call details and manage the call.

›Use the up and down arrow keys to highlight an entry and

press Dial to automatically call the person.

Voicemail and Call History

Working with Your Contact Directory

You can store a large number of contacts in your phone’s

local Contact Directory.

To search and dial:

›Press the Contacts button and use the navigation keys to

scroll and select Corporate or Personal Directory.

›Enter in the search criteria information and press Submit.

›To dial, either press Call or Select, press the speakerphone or

headset button or pick up the handset.

If you are on a call, you can follow these steps to make a new call.

Once the call is placed, the existing call with be put on hold.

Personal Directory

1. Press Contacts and select Personal Directory.

2. Enter the user ID and Pin and press Submit.

3. Select Log Out, press Select and press OK.

Contact Directory

Quickstart Guide | Cisco IP Phone 7800 Series

To add a contact into your Personal Directory:

1. Press Contacts and sign in to the Personal Directory.

2. Select Personal Address Book and press Submit.

3. Press New. You may need to press More rst.

4. Enter the name information

5. Press Phones and enter the numbers. Include any required

access codes.

6. Press Submit to add the entry to your Personal Directory.

To delete or edit a contact in your Personal Directory:

1. Press Contacts and sign in to the Personal Directory

2. Select Personal Address Book and search for an entry,

press Select.

3. Press Edit.

4. To Edit the information, modify the entry information and press

Update. To delete, press Delete and OK to conrm.

Contact Directory

Mobile Connect (if congured by admin)

Mobile Connect allows you to use your mobile phone or other

devices (called remote locations) to handle calls that are

associated with your desk phone number.

You must add your mobile using the same directory numbers

as your desk phone.

When you enable mobile connect:

›Your desk phone and remote destinations receive calls

simultaneously

›When you answer the call on your desk phone, the remote

destinations stop ringing, are disconnected and will display

a missed call message. The same missed call message

will appear on the desk phone if you answer one of the

remote locations

To enable mobile connect

›Press Mobility to display the current remote destination

status (enabled or disabled).

›Press Select to change the status.

›Press Exit.

Key Features

Quickstart Guide | Cisco IP Phone 7800 Series

Key Features User Preferences

To turn Mobile Connect On or Off for All Remote Destinations

from Desk Phone:

›Press Mobility or To Mobile to display the current remote

destination status.

›Press Select to change the status.

›Press Exit.

Switch Desk Phone Call to Mobile Phone:

›Press Mobility and Select To Mobile.

›Answer the in-progress call on your mobile phone.

Do Not Disturb

Do Not Disturb (DND) allows you to turn off on of the following

incoming call indicators:

›The ringer on your phone.

›The ringer and any visual notication that you have an

incoming call.

When DND is enabled, your calls with forward to another number

such as your voicemail. These calls will not save or be listed in

your Call History.

To activate DND:

›Press DND to turn on – visual conrmation displays briey

›To turn DND off, press DND again.

Ringtone

›To change the ringtone press Applications.

›Select Preferences.

›Select Ringtone.

›Highlight a ringtone and press Select.

›Press Play to hear a sample of the selection.

›Press Apply to apply the ringtone.

Screen Brightness

›To change the screen brightness Press Applications.

›Select Preferences and then Brightness.

›Press the Navigation Pad left or right to increase/decrease

the brightness and press Save.

Volume

The volume bar is located to the left of the keypad

›To adjust the ringer volume, press the (-) or (+) on the

Volume bar.

›To silence the phone when ringing, press Volume down

once. If pressed multiple times this will lower the

ringtone volume.

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