Cisco 7832 User manual

Your Phone

•The Cisco IP Conference Phone 7832, on page 1

•Phones Supported in this Document, on page 2

•New and Changed Features, on page 3

•Phone Setup, on page 8

•Sign into Your Extension from Another Phone (Extension Mobility), on page 10

•Sign in to a Phone as a Guest, on page 11

•Set the Profile Rule on the Phone, on page 11

•Phone Web Page, on page 12

•Speed-Dial Numbers, on page 12

•Cisco IP Phone 7832 Buttons and Hardware, on page 13

•Energy Savings, on page 16

•Additional Help and Information, on page 17

The Cisco IP Conference Phone 7832

The phone has sensitive microphones with 360-degree coverage. This coverage lets users speak in a normal

voice and be heard clearly from up to 7 feet (2.1 m) away. The phone also features technology that resists

interference from mobile phones and other wireless devices, assuring delivery of clear communications without

distractions.

Your Phone

Like other devices, a Cisco IP Phone must be configured and managed. These phones encode and decode the

following codecs:

• G.711 a-law

• G.711 mu-law

• G.722

• G722.2 AMR-WB

• G.729a/G.729ab

• G.726

• iLBC

• Opus

• iSAC

Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco IP Phone might cause

interference. For more information, see the manufacturer’s documentation of the interfering device.

Caution

Cisco IP Phones provide traditional telephony functionality, such as call forwarding and transferring, redialing,

speed dialing, conference calling, and voice messaging system access. Cisco IP Phones also provide a variety

of other features.

Finally, because the Cisco IP Phone is a network device, you can obtain detailed status information from it

directly. This information can assist you with troubleshooting any problems users might encounter when using

their IP phones. You can also obtain statistics about an active call or firmware versions on the phone.

Feature Support

This document describes all the features that the device supports. However, not all features may be supported

with your current configuration. For information on supported features, contact your service provider or

administrator.

Phones Supported in this Document

This document supports these phones:

• Cisco IP Conference Phone 7832 Multiplatform Phones

In this document, the term phone or Cisco IP Phone refers to the above phones.

Your Phone

Feature Support

New and Changed Features

New and Changed for Firmware Release 11.3(7)

New and Changed SectionsRevision

Spam Indication for Webex CallsAdded the topic to support spam indication for Webex

calls

View your Recent CallsUpdated the topic for Webex calls

View Call Records in Call Statistics, on page 25Added the task on how to view call statistics on the

phone

Set PasswordUpdated the topic to mention how to set password in

phone web page

Set Password from Phone Web PageAdded the task on how to set password from phone

web page

Phone Web Page, on page 12Updated the topic to add HTTP proxy

HTTP Proxy Settings

Set Up a Proxy Server with the Auto Proxy Mode

Set Up a Proxy Server with the Manual Proxy Mode

Set Up a Proxy Server from the Phone Web Page

Added the topics for the feature HTTP proxy

Webex Directory

Search for a Contact in Your Webex Directory

Search for a Webex Contact in All Directory

Edit the Webex Directory Name

Added the topics for Webex directory support

View your Recent Calls

View Calls Logs from Server

Updated the topic for Webex call log support

Your Phone

New and Changed Features

New and Changed for Firmware Release 11.3(6)

New and Changed SectionsRevision

Forward CallsUpdated the topics for the new feature Permission

Only for the Call Forward All Service Setup

Forward Calls with the Phone Web Page

Activate Call Forward All with Feature Activation

Code Synchronization

Forward Calls from Your Phone

Search for a Contact in the All Directories Screen

Updated several steps for the feature Enhancements

of Displaying Contact Numbers from the LDAP

Directory

Search for a Contact in Your LDAP DirectoryUpdated the topic to add related topic links

Call a Contact in Your LDAP DirectoryAdded the new task for the feature Enhancements of

Displaying Contact Numbers from the LDAP

Directory

Edit a Contact Number in Your LDAP DirectoryAdded the new task for the feature Enhancements of

Displaying Contact Numbers from the LDAP

Directory

XML DirectoryAdded the new topics for the feature Enhancements

of Displaying Contact Numbers from the XML

Directory Call a Contact in Your XML Directory

Edit a Contact Number in Your XML Directory

New and Changed for Firmware Release 11.3(5)

New and Changed SectionsRevision

Find Information about MIC Cert Refresh Status, on

page 28

Added the task about how to check the MIC Cert

Status

Recent calls listUpdated the topic to support STIR/SHAKEN

View your Recent CallsUpdated the topic to introduce the new icons to

support STIR/SHAKEN

Find the Transition License Type , on page 28Added the task to find license type used for single

step migration of MPP phones to enterprise phone

New and Changed for Firmware Release 11.3(4)

This release has no impact on this guide.

Your Phone

New and Changed for Firmware Release 11.3(6)

New and Changed for Firmware Release 11.3(3)

New and Changed SectionsRevision

Search for a Contact in the All Directories ScreenUpdated the step on how to add contacts in the topic

Add a New Contact to Your Personal Address BookAdded one prerequisite for the topic and another

method to add contacts in the personal address book

Manage Your Contacts in the BroadSoft Personal

Directory

Added the topic about how to add, edit, and delete

the contacts in the BroadSoft Personal directory

Create a Contact from a Recents RecordUpdated the topic with the new steps to add a contact

Block an Anonymous CallUpdated the topic to block an anonymous call on the

phone

Enable Anonymous Call Blocking from the Phone

Web Page

Added the topic to enable anonymous call blocking

from the phone web page

Enable Call WaitingAdded the topic to enable call waiting on the phone

Enable Call Waiting from the Phone Web PageAdded the topic to enable call waiting from the phone

web page

Change Your Status as a Call Center AgentUpdated the topic to mention the new menu text box

Unavailability

View your Recent CallsUpdated the topic for the new softkeys of the calls

history list

Find Information About Your Phone, on page 22Updated to topic to add the new menu item

New and Changed for Firmware Release 11.3(2)

New and Changed SectionsRevision

User Authentication Control, on page 10Added a topic for user authentication control on the

phone menus

Activate Call Forward All with Feature Activation

Code Synchronization

Added a topic to include Activation Code Sync

View Calls Logs from ServerUpdated the existing task to include information on

reverse name lookup with local directory

Phone Settings OverviewAdded the overview description for the phone settings

Your Phone

New and Changed for Firmware Release 11.3(3)

New and Changed SectionsRevision

Search for a Contact in the All Directories Screen

Add a New Contact to Your Personal Address Book

with Phone Web Page

Call a Contact in Your Personal Address Book

Edit a Contact in Your Personal Address Book

Remove a Contact from Your Personal Address Book

Updated the directory-related tasks

Search for a Contact in the All Directories Screen

Search for a Contact in Your BroadSoft Directory

Edit Your Contact Type in Your BroadSoft Directory

Edit Your BroadSoft Directory Name

Edit the Server Name of Your BroadSoft Directory

Edit Credentials of Your BroadSoft Directory

Search for a Contact in Your LDAP Directory

Make a Call to an IM and Presence Contact

Change Your Presence State

Add a New Contact to Your Personal Address Book

with Phone Web Page

Search for a Contact in Your Personal Address Book

Call a Contact in Your Personal Address Book

Edit a Contact in Your Personal Address Book

Remove a Contact from Your Personal Address Book

Updated the tasks for the directory enhancement

feature

Forward Calls from Your PhoneUpdated the task on how to forward a call from a

phone

Forward Calls with the Phone Web PageAdd the task on how to forward a call with the phone

web page

Edit Credentials of Your LDAP DirectoryAdd the topic to edit user credentials to access the

LDAP directory

Search for a Contact in Your LDAP DirectoryUpdated the task to include user credentials

LDAP Directory

Search for a Contact in Your LDAP Directory

Update the topics to introduce or mention the LDAP

cache mechanism

Edit Credentials of Your LDAP DirectoryUpdated the task with a new to include information

on different user credentials

Your Phone

New and Changed for Firmware Release 11.3(2)

New and Changed SectionsRevision

Call Center FeaturesUpdated the existing topic to include ACD status

synchronization

agent.

New and Changed for Firmware Release 11.3(1)

New and Changed SectionsRevision

Auto Provision Your Phone with Short Activation

Code, on page 9

Added new task to support Auto Provisioning with

Short Activation Code.

Find Information About Your Phone, on page 22Updated an existing task to support display UDI

feature on phone screen

Get More Information When Your Phone Displays a

Provisioning Failure Message, on page 27

Added a task to support Serviceability Enhancement

Messages for Provisioning Failure

New and Changed for Firmware Release 11.2(3)SR1

New or Changed SectionsRevisions

Onboard Your Phone with Activation Code, on page

Added a new task about getting your phone onboard

with the activation code

Phone Keypad Characters, on page 15Added a new topic to support Phone Keypad

Characters.

New and Changed for Firmware Release 11.2(3)

New and Changed SectionsRevisions

Search for a Contact in the All Directories ScreenAdded a new task on contact search in multiple

directories.

Set up the Profile AccountUpdated the topic on profile account setup to

support resync profile with the SIP credentials

or the login credentials.

Your Phone

New and Changed for Firmware Release 11.3(1)

New and Changed for Firmware Release 11.2(1)

New or Changed SectionsRevisions

Add Multiple Locations for a BroadWorks XSI UserAdded a new topic to support multiple locations

(anywhere) for a BroadWorks XSI user

View your Recent CallsUpdated the topic with the new Display recents from

option to support XSI call logs improvement

View Calls Logs from ServerAdded a new topic to support XSI call logs

improvement

Return a recent callUpdated the topic with the new Missed softkey to

support XSI call logs improvement.

Silence an Incoming CallAdded a new topic to support DND and call forward

indication for a non-selected line

Forward Calls

Turn On Do Not Disturb

Updated the topic with icons for call forward and

DND to support DND and call forward indication for

a non-selected line

Block Caller IDUpdated the topic to support XSI caller ID blocking

Set up the Profile AccountAdded a new topic to support username and password

collection on HTTP authentication challenge

Change the RingtoneUpdated the menu navigation for ringtone setting to

support audio equalizers to customize audio for

handset and headset (acoustic audio)

Change the Screen SaverUpdated the topic to support screen saver type lock

removal

New and Changed for Firmware Release 11.1(2)

New or Changed SectionsFeature

Make an Emergency CallEmergency Call Support

Reverse Name Lookup for Incoming and Outgoing

Calls.

Reverse Name Lookup

Administrators enable and disable this feature

Phone Setup

Your administrator sets up your phone and connects it to the network. If your phone is not set up and connected,

contact your administrator for instructions.

Your Phone

New and Changed for Firmware Release 11.2(1)

Ways to Provide Power to Your Conference Phone

Your conference phone needs power from one of these sources:

• Power over Ethernet (PoE), which your network supplies.

• Cisco IP Phone Power Injector.

• A PoE Power Cable and Power Cube 3.

The following figure shows the PoE and PoE power cable power options.

Figure 1: Conference Phone Power Options

Connect to the Network

You need to connect the phone to the telephone network.

• Wired connection—The phone is plugged into the network using an Ethernet cable.

Onboard Your Phone with Activation Code

After your phone boots up, you will see a welcome screen where you can enter the activation code. If you

don't have an activation code, contact your administrator.

Before you begin

Your administrator provides you with a 16-digit activation code in the form xxxx-xxxx-xxxx-xxxx.

Procedure

Step 1 Enter your activation code in the field that is provided on the Welcome screen. You don't need to input the

hyphen (-) character when entering the code.

Step 2 Press Continue.

The phone completes the onboarding process automatically.

Step 3 If an error message displays, enter the code again or contact your administrator for a new code.

Auto Provision Your Phone with Short Activation Code

After your phone boots up, you see a welcome screen where you can enter the activation code. If you don't

have the activation code, contact your administrator.

Your Phone

Ways to Provide Power to Your Conference Phone

Before you begin

Your administrator provides your activation code:

Procedure

Step 1 Press pound (#), and enter your activation code in the field that is provided on the Welcome screen.

Step 2 Press Continue.

The phone completes the provisioning process automatically.

Step 3 If an error message displays, enter the code again or contact your administrator.

User Authentication Control

Your administrator can configure if you require authentication to access phone menus. Your administrator

can also customize and turn off the authentication to allow access to all phone menus.

With this feature, whether any phone menu needs authentication is controlled by your administrator. If your

administrator configures authentication to access the menu, you need to provide the password and sign in to

access the menu.

Sign into Your Extension from Another Phone (Extension

Mobility)

If extension mobility is configured, you can sign into a different phone in your network and have it act the

same as your phone. After you sign in, the phone adopts your personal directory number.

Before you begin

Your administrator configures provisioning authority.

Procedure

Step 1 Press Sign in.

Step 2 Enter your username and password, then press Sign in.

The password field allows two input methods: alphanumeric and numeric. While you type in the password,

you see the Options softkey on the phone. Use this softkey to change the current password input type. Select

Input all for alphanumeric input and select Input num for numeric entry. Your administrator configures the

password input method on the phone web page.

Step 3 Press Sign out to sign out of your extension.

Your Phone

User Authentication Control

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