Cisco 504 Instruction manual

Service: 020 7503 3033 - email: horizon @ corporategroup.co.uk

Cisco 504 IP Phone

Quick User guide

Date:

1st October 2013

Produced by:

Robin Lea

Position:

Horizon SSE

0207 503 3033

horizon@corporategroup.co.uk

Contents

Your phone’s display and buttons.......................................................................... 3

Making calls ........................................................................................................................ 5

Redial ................................................................................................................................... 5

Speed Dials .......................................................................................................................... 5

Taking calls........................................................................................................................... 5

Accessing voicemail.............................................................................................................. 6

Main call handling features ..................................................................................... 7

Hold...................................................................................................................................... 7

Unattended Call Transfer...................................................................................................... 7

Attended Call Transfer.......................................................................................................... 7

Other call handling services .............................................................................................. 7

Your phone’s display and buttons

1) Handset - pick up to answer or make calls.

2) Message Waiting Indicator. When lit:

•Red - you have a new voice mail message.

•Flashing red - you have an incoming call.

3) Screen. Typically, this will display the:

•Date and time

•Phone station name

•Line extensions

•Softkey options

•Startup logo and screen saver.

4) Line keys. These indicate the status of the phone line:

•Green: Line is idle.

•Red (steady): Line is active or in use.

•Red (blinking): Line is on hold.

•Amber: Line is unregistered (cannot be used).

•Flashing Amber: The phone is not connected to the network.

5) Softkey buttons. Press to perform the action shown directly above it on the screen e.g.

Redial.

6) Navigation button. Press up or down to scroll through menu items on the screen.

7) Messages button. Press to access voicemail (once set up by the system administrator).

8) Hold button. Press to put a call on hold.

9) Set-up button. Reveals a menu from where you can configure features and preferences –

e.g directories, call history, set up functions such as call forwarding and phone status

information.

10) Mute button. Press to turn on or off. When the phone is on Mute, the button glows red. A

flashing red mute button indicates the phone has no network connection.

11) Volume button. Press + to increase or –to lower the volume level of the handset, headset

or speaker (when the phone is off-hook) or ringer (when the phone is on-hook).

12) Headset button. Press to turn on or off. When the headset is on, the button glows green.

13) Speaker button. Press to turn on or off. When the speaker is on, the button glows green.

14) Keypad. Press keys to dial phone numbers, enter letters, and choose menu items.

Making calls

There are three ways to make calls on the Cisco 504. You can:

lift the handset or

push the headset button or

push the speaker button.

When you hear the dial tone, enter your number and push Dial to call.

Note: You don’t need to dial 9 first to get an outside line.

Redial

To call a number you’ve called before, press the Redial soft key. Use your navigation button

to scroll to the number you want to dial.

Speed Dials

You should always set up and manage all speed dials through the Horizon Portal to make

sure they're not deleted every time you run a system upgrade or firmware refresh. To set up

speed dials, see your Horizon Portal guide.

Taking calls

You can answer a call on the Cisco 504 in three ways:

lift the handset or

push the headset button with the handset still on the phone or

push the speakerphone button with the handset still on-hook.

Taking more than one call

You can take up to three calls on your line, if you have Call Waiting activated –check with

your system administrator. You’ll know if there’s a second incoming call by:

the second line button flashing red or

the over-display light flashing red or

a single beep from the handset.

To switch to the second call –putting the first caller on hold:

Press the flashing red line button.

Press the button again to get back to the first caller.

Accessing voicemail

If you have voicemail, the red strip light above the display will light up. To get to your

messages:

•key in your Company Voice Portal number (usually 5999)

•then type in your Voice Portal passcode followed by #.

Main call handling features

Hold

Pushing the Hold softkey puts the caller on hold with music. To return to the original caller,

press the flashing red line button for that call.

Unattended Call Transfer - to simply transfer a call

•Press Transfer soft key + the extension.

When the person answers, press the Transfer soft key again and hang up.

Attended Call Transfer - to ask the person first to accept the

call

•Press Transfer soft key when a call is in progress. You’ll hear a secondary dial tone.

•Dial the number to which you want to transfer the call.

•When the person answers, ask whether they want to take the call.

•If yes, press the Transfer soft key and hang up.

•If no, press the Transfer soft key to return to the original caller.

Call Transfer to Voicemail

Press Transfer soft key when a call is in progress. You’ll hear a secondary dial tone.

Dial the *55 followed by the Dial soft key then either….

Press # and hang up to transfer to your voicemail.

Dial the ext/mailbox number of a colleague then hang up

To cancel the process press the * key

Other call handling services

To set up facilities like Call Pickup, Call Forward, Hunt Groups or Conferencing, ask your

system administrator.

Other manuals for 504

Table of contents

Other Cisco IP Phone manuals

Cisco

Cisco 8941 User manual

Cisco

Cisco SPA 303 User manual

Cisco

Cisco 8941 User manual

Cisco

Cisco 7942G - Unified IP Phone VoIP User manual

Cisco

Cisco 925G User manual

Cisco

Cisco 7920 - Unified Wireless IP Phone VoIP User manual

Cisco

Cisco Cisco 7960 User manual

Cisco

Cisco 7961G User manual

Cisco

Cisco 7975G - Unified IP Phone VoIP Quick start guide

Cisco

Cisco 9951 Standard User manual

Cisco

Cisco Unified 6921 User manual

Cisco

Cisco 8811 User manual

Cisco

Cisco Small Business Pro SPA 509G User manual

Cisco

Cisco 7910G User manual

Cisco

Cisco 7800 Series User manual

Cisco

Cisco 88 Series User manual

Cisco

Cisco 7821 User manual

Cisco

Cisco 8941 User manual

Cisco

Cisco Small Business SPA514G User manual

Cisco

Cisco Unified 6921 User manual

Cisco

Cisco 7961G - IP Phone VoIP User manual

Cisco

Cisco 7975G - Unified IP Phone VoIP User manual

Cisco

Cisco 8811 User manual

Cisco

Cisco 7970G User manual

Popular IP Phone manuals by other brands

Alcatel

Alcatel 4028 manual

Polycom

Polycom Polycom VVX 600 quick reference

Polycom

Polycom SoundPoint IP 450 datasheet

Polycom

Polycom SoundPoint IP 650 user guide

Proximus

Proximus Maestro 3016 IP quick start guide

Fanvil

Fanvil X4 user manual

Snom

Snom 320 quick start guide

Yealink

Yealink Yealink SIP-T46G Guide

Avaya

Avaya 4625SW user guide

Yealink

Yealink SIP-T52S quick start guide

Nortel

Nortel 1140E Getting started

Nexotek

Nexotek NT-P500 user manual

Avaya

Avaya Integral 5 R3.0 user guide

GE 28320EE2 - Dect 6.0 InfoLink 2 user guide

Avaya

Avaya 4600 Series Administrator's guide

Mitel

Mitel MIVOICE OFFICE 400 6940 SIP user guide

Nortel

Nortel i2050 installation guide

Fiberme

Fiberme FAP260 Series user guide