Cisco 504 Instruction manual

Service: 020 7503 3033 - email: horizon @ corporategroup.co.uk

Cisco 504 IP Phone

Quick User guide

Date:

1st October 2013

Produced by:

Robin Lea

Position:

Horizon SSE

0207 503 3033

horizon@corporategroup.co.uk

Contents

Your phone’s display and buttons.......................................................................... 3

Making calls ........................................................................................................................ 5

Redial ................................................................................................................................... 5

Speed Dials .......................................................................................................................... 5

Taking calls........................................................................................................................... 5

Accessing voicemail.............................................................................................................. 6

Main call handling features ..................................................................................... 7

Hold...................................................................................................................................... 7

Unattended Call Transfer...................................................................................................... 7

Attended Call Transfer.......................................................................................................... 7

Other call handling services .............................................................................................. 7

Your phone’s display and buttons

1) Handset - pick up to answer or make calls.

2) Message Waiting Indicator. When lit:

•Red - you have a new voice mail message.

•Flashing red - you have an incoming call.

3) Screen. Typically, this will display the:

•Date and time

•Phone station name

•Line extensions

•Softkey options

•Startup logo and screen saver.

4) Line keys. These indicate the status of the phone line:

•Green: Line is idle.

•Red (steady): Line is active or in use.

•Red (blinking): Line is on hold.

•Amber: Line is unregistered (cannot be used).

•Flashing Amber: The phone is not connected to the network.

5) Softkey buttons. Press to perform the action shown directly above it on the screen e.g.

Redial.

6) Navigation button. Press up or down to scroll through menu items on the screen.

7) Messages button. Press to access voicemail (once set up by the system administrator).

8) Hold button. Press to put a call on hold.

9) Set-up button. Reveals a menu from where you can configure features and preferences –

e.g directories, call history, set up functions such as call forwarding and phone status

information.

10) Mute button. Press to turn on or off. When the phone is on Mute, the button glows red. A

flashing red mute button indicates the phone has no network connection.

11) Volume button. Press + to increase or –to lower the volume level of the handset, headset

or speaker (when the phone is off-hook) or ringer (when the phone is on-hook).

12) Headset button. Press to turn on or off. When the headset is on, the button glows green.

13) Speaker button. Press to turn on or off. When the speaker is on, the button glows green.

14) Keypad. Press keys to dial phone numbers, enter letters, and choose menu items.

Making calls

There are three ways to make calls on the Cisco 504. You can:

lift the handset or

push the headset button or

push the speaker button.

When you hear the dial tone, enter your number and push Dial to call.

Note: You don’t need to dial 9 first to get an outside line.

Redial

To call a number you’ve called before, press the Redial soft key. Use your navigation button

to scroll to the number you want to dial.

Speed Dials

You should always set up and manage all speed dials through the Horizon Portal to make

sure they're not deleted every time you run a system upgrade or firmware refresh. To set up

speed dials, see your Horizon Portal guide.

Taking calls

You can answer a call on the Cisco 504 in three ways:

lift the handset or

push the headset button with the handset still on the phone or

push the speakerphone button with the handset still on-hook.

Taking more than one call

You can take up to three calls on your line, if you have Call Waiting activated –check with

your system administrator. You’ll know if there’s a second incoming call by:

the second line button flashing red or

the over-display light flashing red or

a single beep from the handset.

To switch to the second call –putting the first caller on hold:

Press the flashing red line button.

Press the button again to get back to the first caller.

Accessing voicemail

If you have voicemail, the red strip light above the display will light up. To get to your

messages:

•key in your Company Voice Portal number (usually 5999)

•then type in your Voice Portal passcode followed by #.

Main call handling features

Hold

Pushing the Hold softkey puts the caller on hold with music. To return to the original caller,

press the flashing red line button for that call.

Unattended Call Transfer - to simply transfer a call

•Press Transfer soft key + the extension.

When the person answers, press the Transfer soft key again and hang up.

Attended Call Transfer - to ask the person first to accept the

call

•Press Transfer soft key when a call is in progress. You’ll hear a secondary dial tone.

•Dial the number to which you want to transfer the call.

•When the person answers, ask whether they want to take the call.

•If yes, press the Transfer soft key and hang up.

•If no, press the Transfer soft key to return to the original caller.

Call Transfer to Voicemail

Press Transfer soft key when a call is in progress. You’ll hear a secondary dial tone.

Dial the *55 followed by the Dial soft key then either….

Press # and hang up to transfer to your voicemail.

Dial the ext/mailbox number of a colleague then hang up

To cancel the process press the * key

Other call handling services

To set up facilities like Call Pickup, Call Forward, Hunt Groups or Conferencing, ask your

system administrator.

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