Cisco EPC2434 User manual

August 2006

Model EPC2434 VoIP Wireless Home

Gateway User's Guide

In This Document

IMPORTANT SAFETY INFORMATION ............................................................... 3

Introduction ................................................................................................................ 9

What's In the Carton? .............................................................................................. 11

Front Panel Description........................................................................................... 12

Back Panel Description ............................................................................................ 13

Where Is the Best Location for My Wireless Home Gateway? .......................... 15

What Are the System Requirements for Internet Service? ................................. 16

How Do I Set Up My High-Speed Internet Access Account? ............................ 17

How Do I Connect My Devices to Use the Internet?........................................... 18

How Do I Configure TCP/IP Protocol? ................................................................ 20

How Do I Install USB Drivers?............................................................................... 23

What Are the Requirements for Ethernet Network Devices? ............................ 25

How Do I Select and Place Ethernet Network Devices?..................................... 26

How Do I Connect Ethernet Network Devices? .................................................. 27

What Are the Requirements for USB Network Devices? ................................... 29

How Do I Select and Place USB Network Devices? ............................................ 30

How Do I Connect USB Network Devices?.......................................................... 31

How Do I Troubleshoot My Internet Service Installation?................................. 33

What Are the Requirements for Wireless Network Devices? ............................ 36

How Do I Select and Place Wireless Network Devices?..................................... 37

How Do I Install Wireless Network Devices? ...................................................... 38

How Do I Use My Wireless Home Gateway for Telephone Service?............... 40

Where Do I Place My Wireless Home Gateway for Telephone Service? ......... 41

What Are the Requirements for Telephone Service? .......................................... 42

How Do I Install the Modem for Telephone Service? ......................................... 43

2 4015258 Rev B

How Do I Mount the Modem on a Wall? (Optional) .......................................... 46

How Do I Configure the Wireless Home Gateway? ........................................... 50

Telephone Service Frequently Asked Questions ............................................... 120

Having Difficulty?.................................................................................................. 122

Tips for Improved Performance ........................................................................... 125

Front Panel LED Status Indicator Functions ...................................................... 126

Notices ..................................................................................................................... 129

For Information....................................................................................................... 131

4015258 Rev B 3

IMPORTANT SAFETY INFORMATION

Notice to Installers

The servicing instructions in this notice are for use by qualified service personnel only. To

reduce the risk of electric shock, do not perform any servicing other than that contained in

the operating instructions, unless you are qualified to do so.

20060608SICM-EN

Notice à l’attention des installateurs de réseaux câblés

Les instructions relatives aux interventions d’entretien, fournies dans la présente notice,

s’adressent exclusivement au personnel technique qualifié. Pour réduire les risques de chocs

électriques, n’effectuer aucune intervention autre que celles décrites dans le mode d'emploi et

les instructions relatives au fonctionnement, à moins que vous ne soyez qualifié pour ce faire.

20060810SICM-FR

4 4015258 Rev B

IMPORTANT SAFETY INFORMATION

Mitteilung für CATV-Techniker

Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für

qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu

reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der

Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten

qualifiziert.

20060810SICM-GR

Aviso a los instaladores de sistemas CATV

Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por

parte de personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga

eléctrica, no realice ninguna otra operación de reparación distinta a las contenidas en las

instrucciones de funcionamiento, a menos que posea la cualificación necesaria para hacerlo.

20060810SICM-SP

4015258 Rev B 5

IMPORTANT SAFETY INFORMATION

Heed All Warnings

Adhere to all warnings on the product and in the operating instructions.

Read, Retain, and Follow These Instructions

Carefully read all safety and operating instructions before operating this product. Follow all

operating instructions that accompany this product. Retain the instructions for future use.

Give particular attention to all safety precautions.

Comply with Warnings

Avoid electric shock. Comply with all warnings and cautions in the operating instructions, as

well as those that are affixed to this product.

Power Warnings

Providing a Power Source

A label on this product indicates the correct power source for this product. Operate this

product only from an electrical outlet with the voltage and frequency indicated on the

product label.

If you are uncertain of the type of power supply to your home or business, consult your

service provider or your local power company.

Grounding This Product (U.S.A. and Canada Only)

WARNING:

To avoid electric shock and fire hazard, do not defeat the safety purpose of the

polarized or grounding-type plug. A polarized plug has two blades with one

wider than the other. A grounding-type plug has two blades and a third

grounding prong. The wide blade or the third prong is provided for your

safety. If the provided plug does not fit into your outlet, consult an electrician

for replacement of the obsolete outlet.

If this product is equipped with either a three-prong (grounding pin) safety plug or a two-

prong (polarized) safety plug, do not defeat the safety purpose of the polarized or

grounding-type plug. Follow these safety guidelines to properly ground this product:

For a 3-prong plug (consists of two blades and a third grounding prong), insert the plug

into a grounded mains, 3-prong outlet.

Note: This plug fits only one way. The grounding prong is provided for your safety. If

you are unable to insert this plug fully into the outlet, contact your electrician to replace

your obsolete outlet.

For a 2-prong plug (consists of one wide blade and one narrow blade), insert the plug

into a polarized mains, 2-prong outlet in which one socket is wider than the other.

6 4015258 Rev B

IMPORTANT SAFETY INFORMATION

Note: If you are unable to insert this plug fully into the outlet, try reversing the plug. The

wide blade is provided for your safety. If the plug still fails to fit, contact an electrician to

replace your obsolete outlet.

Overloading

WARNING:

Avoid electric shock and fire hazard! Do not overload mains AC outlets and

extension cords. For products that require battery power or other power

sources to operate them, refer to the operating instructions for those products.

Do not overload electrical outlets, extension cords, or integral convenience receptacles as this

can result in a risk of fire or electric shock. For products that require battery power or other

sources to operate, refer to the operating instructions for that product.

Preventing Power Cord Damage

Protect the power cord from being walked on or pinched, particularly at plugs, convenience

receptacles, and the point where they exit from the apparatus. Arrange all power cords so

that pets cannot walk on or disturb the cords. Do not place objects on or lean objects against

the cords, which can damage the cords.

Usage Warnings

Providing Ventilation

Do not block any ventilation openings. Install in accordance with the manufacturer's

instructions.

Do not place this apparatus on a bed, sofa, rug, or similar surface.

Do not install near any heat sources such as radiators, heat registers, stoves, or other

apparatus (including amplifiers) that produce heat.

Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the

installation provides proper ventilation.

Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with

liquids, or other objects on top of this product.

Do not use this apparatus near water.

4015258 Rev B 7

IMPORTANT SAFETY INFORMATION

Selecting a Proper Location

WARNING:

Avoid personal injury and damage to this product! An unstable surface may

cause this product to fall.

Place this product on a stable surface. The surface must support the size and weight of this

product. Any mounting accessory used must be recommended by the manufacturer. The

product should be mounted to a wall or ceiling only as recommended by the manufacturer.

Important! The power cord is the mains power supply disconnect device.

Place this product in a location that is close enough to an electrical outlet and where the

power cord is easily accessible to be disconnected from the wall outlet or from the rear panel

of the product.

Cleaning This Product

WARNING:

Avoid electric shock! Unplug this product before cleaning. Clean only with a

dry cloth.

Before cleaning this product, unplug it from the electrical outlet. Clean this product only with

a dry cloth. Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static

cleaning device (dust remover) to clean this product.

Protecting This Product from Foreign Objects and Water or Moisture Damage

WARNING:

Avoid electric shock and fire hazard! Never push objects through the

openings in this product. Foreign objects can cause electrical shorts that can

result in electric shock or fire. Do not expose this product to rain or moisture.

Do not place objects filled with liquid, such as vases, on this product.

Never push objects of any kind into this product through openings as they may touch

dangerous voltage points or short out parts that could result in a fire or electric shock.

Do not expose this product to liquids or moisture. Do not place this product on a wet surface.

Do not spill liquids on or near this product.

Do not use this product near water (such as a bathtub, washbowl, sink, or laundry tub), in a

wet basement, or near a swimming pool.

8 4015258 Rev B

IMPORTANT SAFETY INFORMATION

Accessories Warnings

WARNING:

Avoid any potential for electric shock or fire. Only use

attachments/accessories specified by the manufacturer.

Do not use accessories or attachments with this product unless recommended by your service

provider or manufacturer.

Service Warnings

Servicing This Product

WARNING:

Avoid electric shock! Opening or removing the cover may expose you to

dangerous voltages. This product contains no user-serviceable parts. Refer all

servicing to qualified service personnel.

Do not open the cover of this product. If you open the cover, your warranty will be void.

Refer all servicing to qualified personnel only. Contact your service provider for instructions.

Obtaining Service for Product Damage

For damage that requires service, unplug this product from the AC outlet. Refer all servicing

to your service provider or qualified service personnel. Servicing is required when:

The apparatus has been damaged in any way

A power-supply cord or plug is damaged

Liquid has been spilled or objects have fallen into the apparatus

The apparatus has been exposed to rain or moisture

The apparatus does not operate normally

The apparatus has been dropped

Checking Product Safety

Upon completion of any service or repairs to this product, the service technician must

perform safety checks to determine that this product is in proper operating condition.

Lightning

For added protection, unplug this apparatus during lightning storms or when unused for

long periods of time. In addition to disconnecting the AC power from the wall outlet,

disconnect the signal inputs. This may prevent damage to the apparatus due to lightning and

power-line surges. Plugging this apparatus into a surge protector may reduce the risk of

damage.

20060712MDBN

4015258 Rev B 9

Introduction

Welcome to the exciting world of high-speed Internet and high-quality digital

telephone service. Your new Model EPC2434 Voice-over-Internet Protocol (VoIP)

Wireless Home Gateway is a cable modem that meets industry standards for high-

speed data connectivity along with reliable digital telephone service. The EPC2434

wireless home gateway delivers data, voice and wired (Ethernet) or wireless

gateway capabilities to connect a variety of devices in the home or small office and

support high-speed data access and VoIP services, all in one device. With a EPC2434

wireless home gateway, your Internet enjoyment, home and business

communications, and personal productivity will surely soar.

This guide provides procedures and recommendations for placing, installing,

configuring, operating, and troubleshooting your EPC2434 wireless home gateway

for high-speed Internet and digital telephone service for your home or office. Refer

to the appropriate section in this guide for the specific information you need for your

situation. Contact your service provider for more information about subscribing to

these services.

Benefits and Features

Your new EPC2434 wireless home gateway offers the following outstanding benefits

and features:

Features an embedded media terminal adapter (EMTA) supporting two-line

voice services

Provides a high-speed broadband Internet connection that energizes your online

experience, such as providing hassle-free downloading and sharing files and

photos with your family and friends

Includes four 10/100BaseT Ethernet ports and a USB port to provide

connectivity for high-speed data services or to other Internet devices

Assures a broad range of interoperability with most service providers by

complying with Data Over Cable System Interface Specifications (DOCSIS) 1.0,

1.1, and 2.0 standards along with PacketCable 1.0 specifications to deliver high-

end performance and reliability

Includes two RJ-11 telephony ports for connecting conventional telephones or

fax machines

Allows you to attach multiple devices in your home or office to the wireless

home gateway for high-speed wired and wireless networking and sharing of

files and folders without first copying them onto a CD or diskette

Features Plug and Play operation for easy set up and installation

Provides parental control and advanced firewall technology

10 4015258 Rev B

Introduction

Utilizes an attractive compact design that allows for vertical, horizontal, or wall-

mount placement

Allows automatic software upgrades by your service provider

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