Cisco DPC3848V User manual

Cisco DPC3848V Wi-Fi Home Gateway

Quick Install Guide

Everything

you need

to get up

to speed

primus.ca

TECHNICIAN INSTALLATION

A field technician visit may be required for your service installation. If a technician visit

is required you will receive a phone call from Primus confirming your appointment

time and any additional details.

If a technician visit is not required or you are setting up a replacement gateway, please

follow the instructions below and you’ll be up and running in minutes.

CONNECT COAXIAL CABLE

Connect the coaxial cable (that was installed by the field technician) to the cable

connector on the gateway.

CONNECT POWER TO WI-FI HOME GATEWAY

Plug the power adapter into the power connector of the gateway.

Plug the other end of the power adapter into a power outlet.

Primus recommends using a surge protector for best performance.

The LED “Power” light on the front of the gateway will be solid green.

The network registration process will begin and can take up to 30 minutes.

DO NOT unplug the gateway during this time.

The gateway is ready after the LED “Online” light on the front of your

gateway is solid green.

CONNECT DEVICE TO WI-FI HOME GATEWAY

You can connect via Wi-Fi. See reverse for details.

Alternatively, you can connect your computer directly into the gateway with an

Ethernet cable.

Connect one end of the Ethernet cable to the Ethernet port (LAN 1) on the gateway.

Connect the other end of the Ethernet cable to the Ethernet port on your computer.

You may connect up to 3 additional computers to the Ethernet ports located on

your gateway.

If the “Online” LED fails to turn on, do a factory reset by using a paper clip to push

the reset button on the back of the gateway and hold for 10 seconds. Then complete

the steps above once more. If the Internet LED still is not solid green, please contact

Technical Support for further assistance at 1-800-506-5552.

For more information on configuring DHCP please consult your computer networking

parameters or your router manual.

Please read first

Thank you for selecting Primus for your Internet service.

Enclosed you will find your Internet Wi-Fi home gateway

and everything you need to start surfing the Internet.

Your start-up kit

includes:

Wi-Fi home

gateway

Ethernet cable

power adapter

Computer

Cable Outlet Cable Outlet

Wi-Fi Home Gateway Wi-Fi Home Gateway

COAXIAL CABLE

CONNECTION

POWERETHERNET

more >

Wired Set-up Wi-Fi Set-up

primus.ca

Cisco DPC3848V Wi-Fi Home Gateway

Quick Install Guide

3848-032017

IMPORTANT! Use the following credentials to connect to your wireless network

The following information is found on the bottom of your gateway, as shown in

the image above.

Wi-Fi Name / Wi-Fi SSID: XXXXXX

Your Wireless Network Name is the “SSID”.

Wi-Fi Password:

The Password for your Wireless Network is the “Pre-Shared Key”.

Please note: the Wi-Fi Password is case sensitive.

TIPS TO GET THE BEST WI-FI SIGNAL

1. Place the gateway in a central location.

2. Avoid surrounding the gateway with metal objects.

3. Try to place the gateway away from any concrete or brick walls.

4. Avoid placing the gateway next to a microwave or wireless home phone.

5. Position the gateway up high.

USEFUL LINKS

Manage Your Account

With Primus e-Care you can simply and conveniently manage your Primus account

online in a safe and secure environment 24 hours a day, 7 days a week. Update your

personal information, view your account balance, pay your bill online and much more!

To log in or register, visit ecare.primustel.ca.

Technical Support

For general support for your Internet and email services please visit our support website

support.primus.ca.

Thank you for choosing Primus.

CONNECTING YOUR WIRELESS NETWORK

Primus clients do not need to configure wireless security on the wireless gateway; the

gateway is already set up with a unique security key. You will be prompted to enter a

WPA key when attempting to connect a laptop or other device to the wireless network;

the WPA key can be found on the bottom of your gateway. Once the “2.4G” and “5G”

lights are green, your wireless network is operational. If one or both lights are not lit,

you can use the “Wi-Fi On/Off” button on the back of your gateway to cycle through

settings until both lights are on. Please note the USB port on the back of the gateway

is functional, however Primus does not support its features.

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