Cisco DPC User manual

Cisco Model DPC/EPC2425 DOCSIS

2.0 Wireless Residential Gateway

with Embedded Digital Voice Adapter

User Guide

In This Document

IMPORTANT SAFETY INSTRUCTIONS ...............................................................2

Introduction...............................................................................................................10

What's In the Carton?...............................................................................................12

Front Panel Description ...........................................................................................13

Back Panel Description ............................................................................................14

Where Is the Best Location for My DOCSIS Residential Gateway? ..................15

How Do I Mount the Modem on a Wall? (Optional)...........................................16

What Are the System Requirements for Internet Service?..................................20

What Are the Requirements for Telephone Service?...........................................21

How Do I Subscribe to High-Speed Internet and Telephone Service? .............22

How Do I Connect My Gateway for Internet and Telephone Service?.............24

How Do I Configure My DOCSIS Residential Gateway? ...................................27

How Do I Troubleshoot My Internet Service Installation?.................................92

Frequently Asked Questions...................................................................................93

Having Difficulty? ..................................................................................................101

Tips for Improved Performance ...........................................................................102

Front Panel LED Status Indicator Functions.......................................................103

For Information.......................................................................................................106

Notices......................................................................................................................107

2 4028315 Rev B

IMPORTANT SAFETY INSTRUCTIONS

Notice to Installers

The servicing instructions in this notice are for use by qualified service personnel only. To reduce the

risk of electric shock, do not perform any servicing other than that contained in the operating

instructions, unless you are qualified to do so.

Notice à l’attention des installateurs de réseaux câblés

Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent

exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer

aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au

fonctionnement, à moins que vous ne soyez qualifié pour ce faire.

4028315 Rev B 3

IMPORTANT SAFETY INSTRUCTIONS

Mitteilung für CATV-Techniker

Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes

Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine

Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind,

außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.

Aviso a los instaladores de sistemas CATV

Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de

personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice

ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a

menos que posea la cualificación necesaria para hacerlo.

20080814_Installer820_Intl

4 4028315 Rev B

IMPORTANT SAFETY INSTRUCTIONS

Read these instructions.

Keep these instructions.

Heed all warnings.

Follow all instructions.

Do not use this apparatus near water.

Clean only with dry cloth.

Do not block any ventilation openings. Install in accordance with the

manufacturer's instructions.

Do not install near any heat sources such as radiators, heat registers, stoves,

or other apparatus (including amplifiers) that produce heat.

Do not defeat the safety purpose of the polarized or grounding-type plug. A

polarized plug has two blades with one wider than the other. A grounding-

type plug has two blades and a third grounding prong. The wide blade or

the third prong are provided for your safety. If the provided plug does not

fit into your outlet, consult an electrician for replacement of the obsolete

outlet.

10)

Protect the power cord from being walked on or pinched particularly at

plugs, convenience receptacles, and the point where they exit from the

apparatus.

11)

Only use attachments/accessories specified by the manufacturer.

12)

Use only with the cart, stand, tripod, bracket, or table specified by the

manufacturer, or sold with the apparatus. When a cart is used, use caution

when moving the cart/apparatus combination to avoid injury from tip-over.

13)

Unplug this apparatus during lightning storms or when unused for long

periods of time.

14)

Refer all servicing to qualified service personnel. Servicing is required when

the apparatus has been damaged in any way, such as a power-supply cord

or plug is damaged, liquid has been spilled or objects have fallen into the

apparatus, the apparatus has been exposed to rain or moisture, does not

operate normally, or has been dropped.

Power Source Warning

A label on this product indicates the correct power source for this product. Operate this product only

from an electrical outlet with the voltage and frequency indicated on the product label. If you are

uncertain of the type of power supply to your home or business, consult your service provider or your

local power company.

The AC inlet on the unit must remain accessible and operable at all times.

4028315 Rev B 5

IMPORTANT SAFETY INSTRUCTIONS

Ground the Product

WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial

cable wiring, be sure the cable system is grounded (earthed). Grounding provides some

protection against voltage surges and built-up static charges.

Protect the Product from Lightning

In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.

Verify the Power Source from the On/Off Power Light

When the on/off power light is not illuminated, the apparatus may still be connected to the power

source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged

into an AC power source.

Eliminate AC Mains Overloads

WARNING: Avoid electric shock and fire hazard! Do not overload AC mains, outlets,

extension cords, or integral convenience receptacles. For products that require battery

power or other power sources to operate them, refer to the operating instructions for

those products.

Provide Ventilation and Select a Location

Remove all packaging material before applying power to the product.

Do not place this apparatus on a bed, sofa, rug, or similar surface.

Do not place this apparatus on an unstable surface.

Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation

provides proper ventilation.

Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or

other objects on top of this product.

Do not block ventilation openings.

Protect from Exposure to Moisture and Foreign Objects

WARNING: Avoid electric shock and fire hazard! Do not expose this product to

liquids, rain, or moisture. Do not expose this product to dripping or splashing liquids,

rain, or moisture. Objects filled with liquids, such as vases, should not be placed on

this apparatus.

6 4028315 Rev B

IMPORTANT SAFETY INSTRUCTIONS

WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning.

Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning

device (dust remover) to clean this product.

WARNING: Avoid electric shock and fire hazard! Never push objects through the

openings in this product. Foreign objects can cause electrical shorts that can result in

electric shock or fire.

Service Warnings

WARNING: Avoid electric shock! Do not open the cover of this product. Opening or

removing the cover may expose you to dangerous voltages. If you open the cover, your

warranty will be void. This product contains no user-serviceable parts.

Check Product Safety

Upon completion of any service or repairs to this product, the service technician must perform safety

checks to determine that this product is in proper operating condition.

Protect the Product When Moving It

Always disconnect the power source when moving the apparatus or connecting or disconnecting

cables.

Telephone Equipment Notice

When using your telephone equipment, basic safety precautions should always be followed to reduce

the risk of fire, electric stock and injury to persons, including the following:

1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry

tub, in a wet basement or near a swimming pool.

2. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a

remote risk of electric shock from lightning.

3. Do not use the telephone to report a gas leak in the vicinity of the leak.

SAVE THESE INSTRUCTIONS

20081112_Modem DSL_Safety

IMPORTANT SAFETY INSTRUCTIONS

4028315 Rev B vii

FCC Compliance

United States FCC Compliance

This device has been tested and found to comply with the limits for a Class B digital device,

pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against such interference in a residential installation. This equipment generates,

uses, and can radiate radio frequency energy. If not installed and used in accordance with the

instructions, it may cause harmful interference to radio communications. However, there is

no guarantee that interference will not occur in a particular installation. If this equipment

does cause harmful interference to radio or television reception, which can be determined by

turning the equipment OFF and ON, the user is encouraged to try to correct the interference

by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

Consult the cable company or an experienced radio/television technician for help.

Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the

user's authority to operate the equipment.

The information shown in the FCC Declaration of Conformity paragraph below is a

requirement of the FCC and is intended to supply you with information regarding the FCC

approval of this device. The phone numbers listed are for FCC-related questions only and not

intended for questions regarding the connection or operation for this device. Please contact your cable

service provider for any questions you may have regarding the operation or installation of this device.

Declaration of Conformity

This device complies with Part 15 of FCC

Rules. Operation is subject to the following two

conditions: 1) the device may not cause

harmful interference, and 2) the device must

accept any interference received, including

interference that may cause undesired

operation.

DOCSIS Residential Gateway

Model: DPC/EPC2425

Manufactured by:

Cisco Systems, Inc.

5030 Sugarloaf Parkway

Lawrenceville, Georgia 30044 USA

Telephone: 678-277-1120

Canada EMI Regulation

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.

viii 4028315 Rev B

FCC Part 68

The Federal Communications Commission (FCC) of the United States restricts specific uses of

modems, and places registration responsibilities on both the manufacturer and the individual

user.

1The modem may not be connected to a party line or to a coin-operated telephone.

2Notification to the telephone company is no longer required prior to connecting

registered equipment, but upon request from the telephone company, the user shall tell

the telephone company which line the equipment is connected to as well as the

registration number and ringer equivalence number of the registered protective circuitry.

FCC information is printed on a label on the bottom of the modem.

IC (Industry Canada) Notice

Notice: The Industry Canada (formerly Canadian Department of Communications) label

identifies certified equipment. This certification means that the equipment meets certain

telecommunications network protective, operational, and safety requirements. The

department does not guarantee the equipment will operate to the user's satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to

the facilities of the local telecommunications company. The equipment must also be installed

using an acceptable method of connection. In some cases, the company's inside wiring

associated with a single-line individual service may be extended by means of a certified

connector assembly (telephone extension cord). The customer should be aware that

compliance with the above conditions may not prevent degradation of service in some

situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance

facility designated by the supplier. Any repairs or alterations made by the user may give the

telecommunications company cause to request the user to disconnect the equipment. Users

should ensure for their own protection that the electrical ground connections of the power

utility, telephone lines and internal metallic water pipe system, if present, are connected

together. This precaution may be particularly important in rural areas.

CAUTION:

Users should not attempt to make such connections themselves, but should

contact the appropriate electric inspection authority, or electrician, as

appropriate.

Radiation Exposure Statements

Note: This transmitter must not be co-located or operated in conjunction with any other

antenna or transmitter. This equipment should be installed and operated with a minimum

distance of 7.9 inches (20 cm) between the radiator and your body.

This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1

(American National Standards Institute) limits. The evaluation was based on evaluation per

ANI C 95.1 and FCC OET Bulletin 65C rev 01.01. The minimum separation distance from the

antenna to general bystander is 7.9 inches (20 cm) to maintain compliance.

IMPORTANT SAFETY INSTRUCTIONS

4028315 Rev B ix

Canada

This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1

limits. The evaluation was based on evaluation per RSS-102 Rev 2. The minimum separation

distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain compliance.

This system has been evaluated for RF exposure for humans in reference to the ICNIRP

(International Commission on Non-Ionizing Radiation Protection) limits. The evaluation was

based on the EN 50385 Product Standard to Demonstrate Compliance of Radio Base Stations

and Fixed Terminals for Wireless Telecommunications Systems with basic restrictions or

reference levels related to Human Exposure to Radio Frequency Electromagnetic Fields from

300 MHz to 40 GHz. The minimum separation distance from the antenna to general

bystander is 20 cm (7.9 inches).

Australia

This system has been evaluated for RF exposure for humans as referenced in the Australian

Radiation Protection standard and has been evaluated to the ICNIRP (International

Commission on Non-Ionizing Radiation Protection) limits. The minimum separation distance

from the antenna to general bystander is 20 cm (7.9 inches).

20081016 FCC DSL_Dom and Intl

10 4028315 Rev B

Introduction

Welcome to the exciting world of high-speed Internet and high-quality digital

telephone service. Your new Cisco® Model DPC/EPC2425 EuroDOCSIS 2.0 Wireless

Residential Gateway with Embedded Digital Voice Adapter is a cable modem that

meets industry standards for high-speed data connectivity along with reliable digital

telephone service. The DPC/EPC2425 residential gateway delivers data, voice and

wired (Ethernet) or wireless gateway capabilities to connect a variety of devices in

the home or small office and support high-speed data access and cost-effective voice

services, all in one device. With a DPC/EPC2425 residential gateway, your Internet

enjoyment, home and business communications, and personal productivity will

surely soar.

This guide provides procedures and recommendations for placing, installing,

configuring, operating, and troubleshooting your DPC/EPC2425 residential gateway

for high-speed Internet and digital telephone service for your home or office. Refer

to the appropriate section in this guide for the specific information you need for your

situation. Contact your service provider for more information about subscribing to

these services.

Benefits and Features

Your new DPC/EPC2425 residential gateway offers the following outstanding

benefits and features:

Compliant with DOCSIS/EuroDOCSIS 2.0, 1.1, and 1.0 standards along with

PacketCable/EuroPacketCable specifications to deliver high-end performance

and reliability

High performance broadband Internet connectivity to energize your online

experience

Two-line embedded digital voice adapter for wired telephony service

Four 10/100BASE-T Ethernet ports to provide wired connectivity

802.11g Wireless Access Point with 4 service set identifiers (SSIDs)

Wireless Protected Setup (WPS), including a push button switch to activate WPS

for simplified and secure wireless setup

Two RJ-11 telephony ports for connecting to in-home wiring or directly to

conventional telephones or fax machines

User configurable Parental Control blocks access to undesirable Internet sites

Advanced firewall technology deters hackers and protects the home network

from unauthorized access

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