Cisco Comcast Xfinity DPC3939 User manual

OL-29163-01

CiscoModel DPC3939 DOCSIS 3.0

16x4 WirelessResidentialVoice

Gateway

User Guide

PleaseRead

Important

Read this entire guide. If this guide provides installation or operation instructions,

give particular attention to all safety statements included in this guide.

Notices

TrademarkAcknowledgments

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its

affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this

URL: www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable

Television Laboratories, Inc. EuroDOCSIS, EuroPacketCable, and PacketCable are

trademarks of Cable Television Laboratories, Inc. The Wi-Fi Protected Setup mark is

a mark of the Wi-Fi Alliance. Wi-Fi Protected Setup is a trademark of the Wi-Fi

Alliance.

Other third party trademarks mentioned are the property of their respective owners.

The use of the word partner does not imply a partnership relationship between

Cisco and any other company. (1110R)

Publication Disclaimer

Cisco Systems, Inc. assumes no responsibility for errors or omissions that may

appear in this publication. We reserve the right to change this publication at any

time without notice. This document is not to be construed as conferring by

implication, estoppel, or otherwise any license or right under any copyright or

patent, whether or not the use of any information in this document employs an

invention claimed in any existing or later issued patent.

Disclaimer

The maximum performance for wireless is derived from IEEE Standard 802.11

specifications. Actual performance can vary, including lower wireless network

capacity, data throughput rate, range and coverage. Performance depends on many

factors, conditions and variables, including distance from the access point, volume of

network traffic, building materials and construction, operating system used, mix of

wireless products used, interference and other adverse conditions.

Software andFirmware Use

The software described in this document is protected by copyright law and

furnished to you under a license agreement. You may only use or copy this software

in accordance with the terms of your license agreement.

The firmware in this equipment is protected by copyright law. You may only use the

firmware in the equipment in which it is provided. Any reproduction or distribution

of this firmware, or any portion of it, without our express written consent is

prohibited.

Information in this publication is subject to change without notice. No part of this

publication may be reproduced or transmitted in any form, by photocopy,

microfilm, xerography, or any other means, or incorporated into any information

retrieval system, electronic or mechanical, for any purpose, without the express

permission of Cisco Systems, Inc.

NoticetoInstallers

The servicing instructions in this notice are for use by qualified service personnel only. To reduce the

risk of electric shock, do not perform any servicing other than that contained in the operating

instructions, unless you are qualified to do so.

Notice àl’attention desinstallateurs deréseaux câblés

Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent

exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer

aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au

fonctionnement, à moins que vous ne soyez qualifié pour ce faire.

MitteilungfürCATV-Techniker

Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes

Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine

Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind,

außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.

Avisoa losinstaladores desistemas CATV

Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de

personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice

ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a

menos que posea la cualificación necesaria para hacerlo.

20080814_Installer820_Intl

OL-29163-01 iii

Contents

IMPORTANT SAFETYINSTRUCTIONS v

United States FCC Compliance xi

CECompliance xiii

About This Guide xv

Chapter 1 Introducing the ResidentialGateway 1

Introduction .........................................................................................................................2

What's In th e Carto n? ..........................................................................................................4

Front Panel Description ......................................................................................................5

Top Panel Desc ription.........................................................................................................7

Bottom Panel Desc ription ...................................................................................................8

Back Panel Desc ription .......................................................................................................9

Chapter 2 Installing theResidentialGateway 11

Installation P reparations ...................................................................................................12

Install the Resid ential Gateway........................................................................................17

Install the Battery ..............................................................................................................20

MoCA Installation Guidelines .........................................................................................22

Chapter 3 Configuringthe ResidentialGateway 25

Configure Wireless Settings .............................................................................................26

Chapter 4 Operation of Front Panel Indicators 37

Initial Power Up, Calibration, and Registration (AC Power applied) ...........................38

Normal Op erations (AC Power Applied) .......................................................................40

Special Conditio ns .............................................................................................................41

Contents

iv OL-29163-01

Chapter 5 Maintaining theBattery 43

Location of the Battery ......................................................................................................44

Battery Mai nte nanc e .........................................................................................................45

Chapter 6 Troubleshooting the Residential Gateway 47

Fre que ntly Ask ed Questio ns ............................................................................................48

Common Troubleshooting Issues ....................................................................................54

Tips for Improved Performa nce .......................................................................................56

Chapter 7 Customer Information 57

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