Canon MP560 - PIXMA Color Inkjet User manual

PIXMA MP560

SERVICE

MANUAL

Canon

shall be retained for reference purposes byAuthorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.

TABLE OF CONTENTS

1. MAINTENANCE

1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement

Consumables by Service Engineer

1-2. Customer Maintenance

1-3. Special Tools

1-4. Sensors

1-5. Serial Number Location

2. LIST OF ERROR DISPLAY / TROUBLESHOOTING

2-1. Operator Call Errors

2-2. Service Call Errors

2-3. Troubleshooting by Symptom

3. REPAIR

3-1. Major Replacement Parts

3-2. Part Replacement Procedures

(1) External housing removal

(2) Cable wiring and connection

(3) Emblem removal

(4) Carriage unlocking

(5) ASF unit removal

(6) Right chassis removal

(7) Carriage unit removal

(8) Spur unit and platen unit removal

(9) Purge drive system unit (right plate) and switch system unit (left plate) removal

(10) Engine unit reassembly

(11) Ink absorber replacement

4. ADJUSTMENT / SETTINGS

4-1. User Mode

4-2. Service Mode

(1) Service mode operation procedures

(2) Service Tool functions

(3) LF / Eject correction

(4) Button and LCD test

(5) Ink absorber counter setting

MP560

4-3. Grease Application

4-4. Special Notes on Servicing

(1) Print head problem

(2) Paper feed motor adjustment

(3) Carriage unit replacement

(4) Document pressure sheet (sponge sheet) replacement

(5) Ink absorber counter setting

4-5. Verification After Repair

(1) Standard inspection flow

(2) Service test print

(3) Ink absorber counter value print

5. MACHINE TRANSPORTATION

1. MAINTENANCE

1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and

Replacement Consumables by Service Engineer

(1) Adjustment

MP560TABLE OF CONTENTS

Adjustment Timing Purpose Tool Approx.

time

EEPROM

initialization - At logic board

replacement To initialize settings Service Tool*1

Perform in the

service mode.

1 min.

Destination

settings

(EEPROM

settings)

- At logic board

replacement To set destination. Service Tool*1

Perform in the

service mode.

1 min.

Ink absorber

counter

resetting

(EEPROM

settings)

- At logic board

replacement

- At ink absorber

replacement

To reset the ink absorber

counter. Service Tool*1

Perform in the

service mode.

1 min.

Ink absorber

counter value

setting

(EEPROM

settings)

- At logic board

replacement To set the ink amount

data in the ink absorber to

the ink absorber counter.

Service Tool*1

Perform in the

service mode.

1 min.

Ink absorber

replacement - When the ink absorber

becomes full To replace the ink

absorber with a new one. Screwdriver, a pair

of tweezers, etc. 15 min.

Paper feed

motor position

adjustment

- At paper feed motor

replacement To adjust the belt tension.

(Position the paper feed

motor so that the belt is

stretched tight.)

None. 5 min.

Automatic

print head

alignment

- At print head

replacement

- At logic board

replacement

- When print quality is

not satisfying

To secure the dot

placement accuracy. None (plain paper).

Perform in the user

mode.

6 min.

Manual print

head alignment 10 min.

Grease

application - At carriage unit

replacement To maintain sliding

properties of the carriage

rail.

FLOIL KG-107A 1 min.

Ink system

function check - At logic board

replacement

- At spur unit

replacement

To maintain detection

functionality for presence

of the ink tanks and each

ink tank position.

Service Tool*1

Perform in the

service mode.

1 min.

1 / 64

N: New adjustment item

*1: Install the Service Tool to a pre-registered computer.

(2) Periodic maintenance

No periodic maintenance is necessary.

(3) Periodic replacement parts

There are no parts in this machine that require periodic replacement by a service engineer.

(4) Replacement consumables

There are no consumables that require replacement by a service engineer.

- At carriage unit

replacement

LCD language

settings - At logic board

replacement To set the language to be

displayed on the LCD. None.

Perform in the user

mode.

1 min.

Platen glass

protection

sheet

(document

pressure sheet)

position

adjustment

- At protection sheet

replacement

- At document bottom

cover replacement

- At scanner unit

replacement

To maintain scanning

accuracy, hold the sheet

with the long side down,

then fit its upper left

corner to the platen glass

reference mark (back

left).

None. 1 min.

LF / Eject

correction - At logic board

replacement

- At paper feed roller

replacement

To correct line feeding

(LF roller diameter). Service Tool*1

Perform in the

service mode.

5 min.

(LF

correction

and Eject

correction

performed

at the

same

time.)

- At logic board

replacement

- At platen unit

replacement

To correct line feeding

(eject roller diameter).

Carriage rail

position

adjustment

- At carriage unit

replacement

- At carriage unit

removal

To set the carriage rail to

the original position prior

to removal or

replacement of the

carriage unit, put a mark

on the main chassis

before removal of the

carriage unit.

None. 1 min.

- The screws securing the paper feed motor may be loosened only at replacement of the

paper feed motor unit.

2 / 64

1-2. Customer Maintenance

Adjustment Timing Purpose Tool Approx.

time

Automatic print

head alignment - At print head replacement

- When print quality is not

satisfying (uneven printing, etc.)

To ensure accurate dot

placement. - 1 sheet of

plain paper

- Machine

buttons

- Computer

(MP driver)

6 min.

Manual print

head alignment - 3 sheets of

plain paper

- Computer

(MP driver)

10 min.

Print head

cleaning When print quality is not

satisfying. To improve nozzle

conditions. - Machine

buttons

- Computer

(MP driver)

1 min.

Print head deep

cleaning When print quality is not

satisfying, and not improved by

print head cleaning.

To improve nozzle

conditions. - Machine

buttons

- Computer

(MP driver)

2 min.

Ink tank

replacement When an ink tank becomes empty.

("No ink error" displayed on the

monitor or on the machine LCD,

or short flashing of an ink tank

LED)

To replace the empty

ink tank. --- 1 min.

Paper feed roller

cleaning - When paper does not feed

properly.

- When the front side of the paper

is smeared.

To clean the paper feed

rollers of the selected

paper source (rear tray

or cassette).

- Machine

buttons

- Computer

(MP driver)

2 min.

Bottom plate

cleaning When the back side of the paper is

smeared. To clean the platen

ribs. (Feed the paper

from the rear tray.)

- Machine

buttons

- Computer

(MP driver)

1 min.

Exterior

cleaning When necessary To clean the machine

exterior, or to wipe off

dusts.

Soft, dry, and

clean lint-free

cloth.

1 min.

3 / 64

1-3. Special Tools

1-4. Sensors

Name Tool No. Application Remarks

FLOIL KG-107A QY9-0057-000 To the carriage rail sliding

portions. In common with the MP610,

etc.

No. Sensor Function Possible problems

1Scanner unit open

sensor Detects opening and closing of

the scanning unit (cover). - The carriage does not move to the center.

2PE sensor Detects the position of the leading

and trailing edges of paper. - No paper

- Paper jam

3ASF cam sensor Detects the position of the ASF

cam (for paper feeding from the

rear tray)

- ASF cam sensor error

- Paper feed problem

4APP encoder

sensor Detects the amount of rotation of

the APP encoder. (Controls paper

feeding and purging operation.)

- APP sensor error

- APP position error

5Carriage encoder

sensor Detects the position of the

carriage. - Carriage position error

- Printing shifts from the correct position.

- Uneven printing

- Strange noise

6Temperature &

Ink amount

sensor

Detects the temperature of the

inside of the machine and the

remaining ink amount.

- Internal temperature error

- Low-ink or out-of-ink warning

7 Ink sensor Detects the position of an ink

tank. - Wrong position of an ink tank

- An error indicating that multiple ink tanks

of the same color are installed

- No recognition of an ink tank

8LF encoder

sensor Detects rotation of the LF

encoder. (Controls paper feeding.) - LF position error

- Uneven printing

9Valve cam sensor Detects the position of the purge

valve cam. (Controls purging

operation.)

- Valve cam sensor error

10 Pump roller

sensor Detects the position of the purge

pump roller. (Controls purging

operation.)

- Pump roller sensor error

11 Purge cam sensor Detects the position of the purge

main cam. (Controls purging

operation.)

- PG cam sensor error

4 / 64

5 / 64

1-5. Serial Number Location

On the inner guide over the upper portion of the spur holder (visible when the scanning unit (cover) is

opened)

When the machine power is OFF. When the machine power is ON.

<1. MAINTENANCE>

6 / 64

2. LIST OF ERROR DISPLAY / TROUBLESHOOTING

Errors and warnings are displayed by the following ways:

1. Operator call errors are indicated by the Alarm LED lit in orange, and the error messages are

displayed by the MP driver Status Monitor.

2. Error codes (the latest 10 error codes at the maximum) are printed in the "operator call/service call

error record" area in EEPROM information print

Buttons valid when an operator call error occurs:

1. ON button: To turn the machine off and on again.

2. OK button: To clear and recover from an error. In some operator call errors, the error will

automatically be cleared when the cause of the error is eliminated, and pressing the OK button may

not be necessary.

3. Stop button: To cancel the job at error occurrence, and to clear the error.

2-1. Operator Call Errors (by Alarm LED Lit in Orange)

MP560 TABLE OF CONTENTS

Error Error

code U

No. Message on the

LCD Solution Parts that are

likely to be faulty

No paper in the

rear tray. [1000] --- Rear tray.

There is no paper.

Load paper and

press [OK].

Confirm that the rear

tray is selected as the

paper source. Set the

paper in the rear tray,

and press the OK

button.

- ASF unit

- Pressure roller unit

- PE sensor board

unit

No paper in the

cassette. [1003] --- Cassette.

There is no paper.

Load paper and

press [OK].

Confirm that the

cassette is selected as

the paper source. Set

the paper in the

cassette, and press the

OK button.

Note that the cassette is

for plain paper only.

- Pick-up arm unit

- Pressure roller unit

- Cassette unit

Paper jam. [1300] --- The paper is

jammed. Clear the

paper and press

[OK].

Remove the jammed

paper and press the OK

button.

- Pick-up arm unit

- ASF unit

- Pressure roller unit

- Cassette unit

- Rear guide unit

Paper jam in the

rear guide. [1303] ---

Paper jam in the

under guide. [1304] ---

Paper size not

supported for

automatic duplex

printing (MP560 /

MP568 only)

[1310] --- This paper is not

compatible with

duplex printing.

Remove the paper

and press [OK].

Set paper with a

supported size and press

the OK button.

Data which was to be

printed on the back side

7 / 64

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