Altigen AltiWare OE/ACC Version 5.0A Instruction Manual

AltiWare™OE/ACC

Version 5.0A

System Installation and

Administration Manual

Revised 11/2006 Version #6 4403-0001-5.0A

WARNING! Toll fraud is committed when individuals unlawfully gain

access to customer telecommunication systems. This is a criminal offense.

Currently, we do not know of any telecommunications system that is

immune to this type of criminal activity. AltiGen Communications, Inc.

will not accept liability for any damages, including long distance charges,

which result from unauthorized and/or unlawful use. Although AltiGen

Communications, Inc. has designed security features into its products, it is

your sole responsibility to use the security features and to establish security

practices within your company, including training, security awareness, and

call auditing.

NOTICE: While every effort has been made to ensure accuracy, AltiGen

Communications, Inc., will not be liable for technical or editorial errors or

omissions contained within the documentation. The information contained

in this documentation is subject to change without notice.

This documentation may be used only in accordance with the terms of the

AltiGen Communications, Inc., License Agreement.

AltiContact Manager, AltiGen, AltiServ, AltiWare, AltiLink, AltiConsole,

AltiAdmin, Alti-IP 600, Alti-MSCRM, Alti-VRPlayer, Zoomerang,

IPTalk, Alti-Mobile Extension, AltiReport, and SuperQ are trademarks or

registered trademarks of AltiGen Communications, Inc. All other brand

names mentioned are trademarks or registered trademarks of their

respective manufacturers.

AltiGen's products are protected under one or more of the following U.S.

patents, with other U.S. patents pending: 6532230; 6192344; 6292549;

6493439; 6909780; 6738465; 6754202; 6766006; 6928078; 6909709;

6956848.

AltiGen Communications, Inc.

4555 Cushing Pkwy.

Fremont, CA 94538

Telephone: 510-252-9712 E-mail: [email protected]m

Fax: 510-252-9738 Web site: www.altigen.com

Printed in U.S.A. 11/2006 4413-0001-5.0A

AltiWare OE Installation & Administration Manual iii

Contents

Preface: About This Manual. . . . . . . . . . . . . . . . . . . . . . . 1-xxxiii

Chapter 1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

Key AltiServ Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

PBX Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Automatic Call Distribution Features. . . . . . . . . . . . . . . . . 1-10

Automated Attendant Features . . . . . . . . . . . . . . . . . . . . . . 1-14

AltiGen Voice Mail Features . . . . . . . . . . . . . . . . . . . . . . . 1-15

Internet Integration Features. . . . . . . . . . . . . . . . . . . . . . . . 1-17

System Administration Features. . . . . . . . . . . . . . . . . . . . . 1-19

T1/PRI/E1 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21

Voice over IP Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21

Voice over IP Session Support AltiServ Features . . . . . . . 1-24

AltiWare Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25

Optional Add-On Software. . . . . . . . . . . . . . . . . . . . . . . . . 1-26

Optional Add-On Products . . . . . . . . . . . . . . . . . . . . . . . . . 1-27

Chapter 2

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

System Key Requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Selecting the AltiServ Platform . . . . . . . . . . . . . . . . . . . . . . 2-1

Minimum System Requirements. . . . . . . . . . . . . . . . . . . . . . 2-1

Proper Grounding and Loop Current . . . . . . . . . . . . . . . . . . 2-3

Uninterruptible Power Supply (UPS) . . . . . . . . . . . . . . . . . . 2-3

Operating Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Functional Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

AltiGen Board Installation . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

AltiGen Board Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

System Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Installing a Cooling Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

Proper Board Handling Procedures. . . . . . . . . . . . . . . . . . . 2-12

Electrostatic Discharge (ESD) Warning . . . . . . . . . . . . . . . 2-13

iv AltiWare OE System Administration & Installation Manual

Operating Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Packaging for Shipment and Storage . . . . . . . . . . . . . . . . . 2-15

AltiWare Conference Resource Limits. . . . . . . . . . . . . . . . 2-16

Chapter 3

Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

AltiWare as a Windows Service . . . . . . . . . . . . . . . . . . . . . . . 3-2

Preparing to Install AltiWare OE . . . . . . . . . . . . . . . . . . . . . . 3-2

Firewall Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

TCP Port Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Software License Activation and Registration . . . . . . . . . .3-5

Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Unsupported Licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Dealer Installation ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Registration Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Lost Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Before New Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

To Begin New Installation . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Before Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Backup Database. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Station Speed Dialing Change . . . . . . . . . . . . . . . . . . . . . . 3-17

Shutting Down the AltiGen Switching Service . . . . . . . . . 3-18

To Begin Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

Online License Registration Procedures. . . . . . . . . . . . . . . 3-25

Manual Online License Registration Procedure. . . . . . . . . 3-34

Offline Registration Procedures . . . . . . . . . . . . . . . . . . . . . 3-42

Windows Emergency Repair Disk . . . . . . . . . . . . . . . . . . . . 3-42

Installing AltiAdmin on Remote Systems . . . . . . . . . . . . . . 3-42

Shutting Down AltiServ when Changing or Adding Hardware 3-43

Transferring the AltiServ to Another Server Chassis . . . . . . 3-44

AltiWare Uninstall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45

Downgrade Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45

Software Installation Troubleshooting . . . . . . . . . . . . . . . . . 3-47

Chapter 4

Getting Around AltiAdmin . . . . . . . . . . . . . . . . . . . . . . . . .4-1

AltiWare OE Installation & Administration Manual v

AltiAdmin: the AltiWare OE Administrator . . . . . . . . . . . . . 4-1

Logging in for the First Time . . . . . . . . . . . . . . . . . . . . . . . . 4-1

The Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Quick Access Toolbar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

The View Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Boards View Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Extension View Window . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Trunk View Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Workgroup View Window . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Call Log View Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

IP Trunk Current Traffic Statistics Window. . . . . . . . . . . . . 4-9

Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Changing the Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Stopping the AltiGen Switching Service . . . . . . . . . . . . . . . 4-11

Chapter 5

System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

Setting General Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Setting a System Number Plan . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Assigning Trunk, Feature, IP Trunk, & Route Access . . . . . 5-9

Setting Business Hours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11

Routing Calls on Holidays . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13

Configuring System Speed Dialing . . . . . . . . . . . . . . . . . . . 5-14

Defining System Call Restrictions . . . . . . . . . . . . . . . . . . . 5-16

Blocking Calls to Area Codes from All Extensions . . . . . . 5-17

Setting Local/Toll Free Area Codes . . . . . . . . . . . . . . . . . . 5-17

Setting Toll Call Prefixes . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18

Setting Emergency Numbers . . . . . . . . . . . . . . . . . . . . . . . 5-18

Locking Attacked Extensions . . . . . . . . . . . . . . . . . . . . . . . 5-18

Blocking All Outgoing Calls. . . . . . . . . . . . . . . . . . . . . . . . 5-18

Enabling Hop Off for Tie Trunks . . . . . . . . . . . . . . . . . . . . 5-19

Setting 10-Digit Dialing Area Codes . . . . . . . . . . . . . . . . . 5-19

Creating Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20

Adding and Deleting Account Codes . . . . . . . . . . . . . . . . . 5-20

Setting up Call Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21

Internal Database Configuration (Internal Logger Service) 5-22

External (Remote) Logging of Call Data . . . . . . . . . . . . . . 5-23

Exporting Through a Local Port . . . . . . . . . . . . . . . . . . . . . 5-23

Managing Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24

vi AltiWare OE System Administration & Installation Manual

Setting Message Notification Retries . . . . . . . . . . . . . . . . . 5-25

Setting Message Management Options. . . . . . . . . . . . . . . . 5-25

Setting Message Recording Options. . . . . . . . . . . . . . . . . . 5-26

Setting E-mail Messaging (SMTP/POP3) Options . . . . . . 5-26

Synchronizing E-mail with Exchange . . . . . . . . . . . . . . . . 5-28

Defining an IP Dialing Table . . . . . . . . . . . . . . . . . . . . . . . . 5-28

About the Location ID Digit Length. . . . . . . . . . . . . . . . . . 5-28

Defining the IP Dialing Table. . . . . . . . . . . . . . . . . . . . . . . 5-29

Setting the Location ID Digit Length . . . . . . . . . . . . . . . . . 5-30

Defining Remote Locations . . . . . . . . . . . . . . . . . . . . . . . . 5-30

Configuring DNIS Routing . . . . . . . . . . . . . . . . . . . . . . . . . 5-32

Adding and Deleting DNIS Route Entries . . . . . . . . . . . . . 5-33

Defining the Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33

Creating Distribution Lists . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34

Defining a Distribution List . . . . . . . . . . . . . . . . . . . . . . . . 5-35

Setting Logout Reason Codes . . . . . . . . . . . . . . . . . . . . . . . 5-35

Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-36

Feature Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39

Chapter 6

Board Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Using the Triton Resource Board . . . . . . . . . . . . . . . . . . . . . . 6-2

Configuring the Quantum Board . . . . . . . . . . . . . . . . . . . . . . 6-2

Configuring the Triton Analog Extension Board . . . . . . . . . . 6-4

Configuring the Triton Analog Trunk LS/GS and LS Boards 6-5

Configuring the Triton VoIP Board . . . . . . . . . . . . . . . . . . . . 6-7

Voice over IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

Triton VoIP Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

Network Configuration Guidelines for VoIP . . . . . . . . . . . . 6-8

Network Configuration Guidelines for the Alti-IP 600 Series of IP

Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11

Configuration Guidelines for NAT. . . . . . . . . . . . . . . . . . . 6-11

AltiGatekeeper Installation. . . . . . . . . . . . . . . . . . . . . . . . . 6-13

IP Phone Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13

NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14

Firewall Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-27

Setting up H.323 Traffic Forwarding for NAT. . . . . . . . . . 6-28

AltiWare NAT Support Feature . . . . . . . . . . . . . . . . . . . . . 6-29

AltiGen IP Phone NAT Support Feature . . . . . . . . . . . . . . 6-30

Setting Up an AltiWare-to-AltiWare IP Network . . . . . . . 6-31

AltiWare OE Installation & Administration Manual vii

Board Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-32

Troubleshooting—Common Symptoms and Solutions . . . 6-33

Configuring the Triton T1/E1/PRI Board . . . . . . . . . . . . . . . 6-34

Service Parameters for T1. . . . . . . . . . . . . . . . . . . . . . . . . . 6-35

Service Parameters for PRI. . . . . . . . . . . . . . . . . . . . . . . . . 6-37

Service Parameters for E1. . . . . . . . . . . . . . . . . . . . . . . . . . 6-38

Board Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-39

Triton T1 Configuration - Triton T1/PRI/E1 Dialog Box. . 6-42

Setting up T1, PRI or E1 Channels on the Triton T1/PRI Board 6-48

Installing a Channel Service Unit (CSU) to the Triton T1 or T1/E1/PRI

Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-54

Troubleshooting—Common Symptoms . . . . . . . . . . . . . . . 6-55

Chapter 7

Trunk Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1

Selecting Trunks to Set Attributes . . . . . . . . . . . . . . . . . . . . 7-2

Setting General Trunk Attributes . . . . . . . . . . . . . . . . . . . . . . 7-3

Quantum Trunk Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6

Triton Analog Trunk GS/LS Properties . . . . . . . . . . . . . . . . . 7-8

Performing Impedance Match on Your Own . . . . . . . . . . . 7-12

Using the Match Impedance Button . . . . . . . . . . . . . . . . . . 7-12

Measuring the Rx Level of a Trunk Channel . . . . . . . . . . . 7-14

If You Need to Improve the Rx Level . . . . . . . . . . . . . . . . 7-15

If You Don’t Have the Milli-Watt Test Number . . . . . . . . 7-16

Triton VoIP Trunk Configuration . . . . . . . . . . . . . . . . . . . . 7-19

H.323 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-20

RTP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-20

Triton T1/PRI Trunk Properties . . . . . . . . . . . . . . . . . . . . . . 7-23

Incoming Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-27

Regular Trunk Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-27

Web IP Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-28

Outgoing Call Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-28

Chapter 8

Out Call Routing Configuration . . . . . . . . . . . . . . . . . . . . .8-1

Working with Route Definitions . . . . . . . . . . . . . . . . . . . . . . 8-2

Setting Default Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4

About Call Routing and 911 Calls . . . . . . . . . . . . . . . . . . . . 8-5

Setting Dialing Pattern Routing . . . . . . . . . . . . . . . . . . . . . . . 8-6

viii AltiWare OE System Administration & Installation Manual

Chapter 9

Auto Attendant Configuration . . . . . . . . . . . . . . . . . . . . . . .9-1

Planning is Essential. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1

Example: Auto Attendant Planning . . . . . . . . . . . . . . . . . . . 9-3

Adding Auto Attendants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4

Editing Auto Attendants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5

Configuring Menu Items. . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-7

Making Auto Attendant Assignments. . . . . . . . . . . . . . . . . 9-11

Phrase Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-11

Using Pre-Recorded Prompts . . . . . . . . . . . . . . . . . . . . . . . 9-12

Recording Custom Phrases. . . . . . . . . . . . . . . . . . . . . . . . . 9-12

Using Professionally Recorded Phrases . . . . . . . . . . . . . . . 9-13

Chapter 10

Extension and Group Configuration . . . . . . . . . . . . . . . . .10-1

Setting up Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-3

Adding New Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-5

Establishing Basic Extension Attributes. . . . . . . . . . . . . . . 10-6

Agent Check Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-9

Forced Account Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-9

Call Recording Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-9

Setting Email Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-10

Changing the Extension Location or Type . . . . . . . . . . . . 10-11

Setting an IP Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . 10-11

Setting the Line Properties . . . . . . . . . . . . . . . . . . . . . . . . 10-16

Feature Profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-19

Phone Display Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-20

Setting up Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-21

Establishing Group Membership . . . . . . . . . . . . . . . . . . . 10-22

Adding Extensions to Groups. . . . . . . . . . . . . . . . . . . . . . 10-24

Assigning Groups to Extensions. . . . . . . . . . . . . . . . . . . . 10-27

Operation Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-30

Setting up Station Speed Dialing . . . . . . . . . . . . . . . . . . . . 10-30

Setting the Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . 10-32

Setting an Information-Only Mailbox . . . . . . . . . . . . . . . 10-33

Disabling a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-34

Synchronizing with Exchange Server. . . . . . . . . . . . . . . . 10-34

Setting Mailbox Playback Options . . . . . . . . . . . . . . . . . . 10-34

Press “0” Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-35

AltiWare OE Installation & Administration Manual ix

Setting Mailbox Capacities. . . . . . . . . . . . . . . . . . . . . . . . 10-35

Setting Message Notification Options . . . . . . . . . . . . . . . . 10-35

Setting the Message Types for Notification . . . . . . . . . . . 10-36

Emergency Notification . . . . . . . . . . . . . . . . . . . . . . . . . . 10-37

Setting the Type of Notification . . . . . . . . . . . . . . . . . . . . 10-37

Setting Notification Timing . . . . . . . . . . . . . . . . . . . . . . . 10-38

Setting Notification Business Hours. . . . . . . . . . . . . . . . . 10-38

Enabling Message Notification. . . . . . . . . . . . . . . . . . . . . 10-39

Configuring Calling Restrictions . . . . . . . . . . . . . . . . . . . . 10-39

Setting Call Restriction Options . . . . . . . . . . . . . . . . . . . . 10-40

Setting Other Call Restrictions . . . . . . . . . . . . . . . . . . . . . 10-41

Setting Answering Options . . . . . . . . . . . . . . . . . . . . . . . . . 10-42

Forwarding All Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-45

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-47

Handling Busy Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-48

Setting Call Waiting Options . . . . . . . . . . . . . . . . . . . . . . 10-48

Handling Unanswered Calls . . . . . . . . . . . . . . . . . . . . . . . 10-49

Setting Huntgroup Handling. . . . . . . . . . . . . . . . . . . . . . . 10-50

Setting Workgroup Handling . . . . . . . . . . . . . . . . . . . . . . 10-51

Configuring One Number Access . . . . . . . . . . . . . . . . . . . 10-53

One Number Access Options . . . . . . . . . . . . . . . . . . . . . . 10-54

Call Screening. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-55

Setting Caller ID Verification. . . . . . . . . . . . . . . . . . . . . . 10-55

Specifying Forwarding Numbers . . . . . . . . . . . . . . . . . . . 10-56

Setting Up Monitor Lists . . . . . . . . . . . . . . . . . . . . . . . . . . 10-56

Configuring a Monitor List. . . . . . . . . . . . . . . . . . . . . . . . 10-58

Chapter 11

Setting Up IP Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . .11-1

AltiGen IP Phone Service . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1

Intercom with IP Phones. . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2

AltiAdmin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2

Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-3

Chapter 12

AltiGen IP Phone Configuration . . . . . . . . . . . . . . . . . . . .12-1

xAltiWare OE System Administration & Installation Manual

Chapter 13

Line Park Configuration . . . . . . . . . . . . . . . . . . . . . . . . . .13-1

Chapter 14

Paging Group Configuration . . . . . . . . . . . . . . . . . . . . . . .14-1

Chapter 15

Alti-Mobile Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . .15-1

Alti-Mobile Extension Diagram . . . . . . . . . . . . . . . . . . . . . 15-1

Chapter 16

Additional Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16-1

Audio Peripheral Configuration . . . . . . . . . . . . . . . . . . . . . . 16-1

Configuring Music On Hold and Recorded Announcements 16-2

Setting Greeting and Update Prompts . . . . . . . . . . . . . . . . 16-3

Configuring Overhead Paging . . . . . . . . . . . . . . . . . . . . . . 16-3

MVIP Clock Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 16-4

Feature Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16-5

Chapter 17

System Data Management . . . . . . . . . . . . . . . . . . . . . . . . .17-1

Using Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . 17-1

Backing up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17-2

Scheduling Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17-3

Restoring Backed up Files . . . . . . . . . . . . . . . . . . . . . . . . . . 17-4

Chapter 18

System Report Management . . . . . . . . . . . . . . . . . . . . . . .18-1

System Summary Report . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-1

System Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-2

IP Cumulative Traffic Statistics . . . . . . . . . . . . . . . . . . . . . . 18-3

Chapter 19

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