Altigen Altiware HPBX 5.0A Instruction Manual

AltiWare HPBX ™ 5.0A

Supplement

to AltiWare OE/ACC 5.0 System Installation and

Administration Manual

10/20044410-0001C-5.0A

WARNING!

Toll fraud is committed when individuals unlawfully gain access to

customer telecommunication systems. This is a criminal offense.

Currently, we do not know of any telecommunications system that is

immune to this type of criminal activity. AltiGen Communications, Inc.

will not accept liability for any damages, including long distance charges,

which result from unauthorized and/or unlawful use. Although AltiGen

Communications, Inc. has designed security features into its products, it is

your sole responsibility to use the security features and to establish security

practices within your company, including training, security awareness, and

call auditing.

NOTICE

While every effort has been made to ensure accuracy, AltiGen

Communications, Inc. will not be liable for technical or editorial errors or

omissions contained within the documentation. The information contained

in this documentation is subject to change without notice.

This documentation may be used only in accordance with the terms of the

AltiGen Communications, Inc. License Agreement.

AltiGen Communications, Inc.

4555 Cushing Pkwy.

Fremont, CA 94538

Telephone: 510-252-9712

Fax: 510-252-9738

E-mail: [email protected]

Web site: www.altigen.com

TRADEMARKS

AltiGen, AltiServ, AltiServ HPBX, AltiWare, AltiContact Manager,

AltiReach, AltiLink, AltiConsole, AltiAdmin, ACM Admin,

AltiVRPlayer,Zoomerang,IPTalk,Alti-MobileExtension,AltiReport,and

SuperQ are trademarks or registered trademarks of AltiGen

Communications, Inc.

All other brand names mentioned are trademarks or registered trademarks

of their respective manufacturers.

10/20044410-0001C-5.0A

HPBX 5.0A Supplement i

Contents

AltiServ HPBX Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

SystemCapacity........................................1

AltiServ HPBX Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

SystemRequirements....................................2

SystemSupport ........................................2

BoardsSupport.......................................3

Installation ............................................3

UpgradePath ........................................3

RestoringthePreviousVersionofAltiWare ..................4

NewHPBX5.0AFeatures................................5

AltiServ HPBX Configuration GUI Changes . . . . . . . . . . . . . . . . . 6

GeneralPage-ExtensionConfiguration...................6

TenantsPage-SystemConfiguration .....................7

HolidayPage-SystemConfiguration.....................8

DNISPage-SystemConfiguration.......................9

AutoAttendant......................................10

LineParkConfiguration...............................11

PagingGroupConfiguration............................12

TrunkConfiguration-General..........................13

ConfiguringtheMulti-TenantTable .......................13

ModifyingtheTenantTable .............................15

OtherHPBX5.0ANewFeatures..........................16

TenantBasedMusicSourceSupport.....................16

AltiGen SDK 2.8.1 Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Disabled RTM MultiCast in AltiServ. . . . . . . . . . . . . . . . . . . . . 16

UnsupportedFeatureCodes..............................16

UnsupportedApplications ...............................17

ii HPBX 5.0A Supplement

HPBX 5.0A Supplement 1

AltiServ HPBX Overview

AltiServ HPBX is the first affordable IP Hosted PBX for small

organizations supporting up to 400 users and 100 separate organizations

per server platform. AltiServ HPBX is an overlay software application

applied to AltiWare OE. And since AltiServ HPBX is modular, service

providers can add servers only as needed. Rack and stack multiple AltiServ

HPBXs to grow your business.

AltiServ HPBX provides the features of an IP PBX and optional integrated

contact center to the subscriber without the up front costs and support

overhead of premise based equipment. AltiServ HPBX enables service

providers and customers the ability to perform moves, adds, and changes

using intuitive interfaces.

Clients can be in the same building, different buildings, remote locations or

a combination of all geographical configurations. Tenant organizations or

a hosted PBX subscriber's companies can be as small as one and as large as

400 working off the same system, all company sizes will benefit from the

powerful, productive and easy to use feature set. The combination of

services offered can be different for subscribing company.

Important Notes

• The AltiServ HPBX option is a separate installation from AltiWare,

which requires the purchase and activation of the HPBX 5.0A Base

License, and can only be applied to AltiWare OE/ACC 5.0A (or later

versions).

System Capacity

• Up to 8 single span T1/E1/PRI boards per system

• Up to 400 IP extensions (including 120 G.723.1 or 60 G.711 sessions

• Up to 99 tenants and one System Tenant (Tenant ID “0”)

• Up to 156 analog extensions

• Up to 100 Business Hour and Holiday profiles

• Upto255AutoAttendants

• Up to 32 Workgroup/Hunt Groups (128 agents per group)

• Up to 200 AltiView sessions

2HPBX 5.0A Supplement

• Up to 40 AltiConsole sessions

AltiServ HPBX Licensing

The following new licenses are added in AltiServ HPBX:

•AltiServ HPBX Base License - enables AltiWare to support

multiple tenant features and generates the External Logger License.

The following existing license is changed in AltiServ HPBX:

•IP Extension License is no longer needed for eaither Alti-IP 600

Phone or third party IP phones.

• Station License is required in HPBX 5.0A

• Other OE 5.0A Licenses are supported in HPBX 5.0A

System Requirements

• AltiWare OE/ACC 5.0A

• AltiServ HPBX Base License

System Support

The following operating systems are supported in HPBX 5.0A:

•ForAltiWare Server: Windows 2000 Server w/SP4, Windows 2000

Professional w/SP4 (SmallOffice and AltiServ1 IP only), Windows

Server 2003

•ForExternal CDR Databases: Microsoft SQL Server 7.0, Microsoft

SQL Server 2000

•ForHPBX Admin: Windows 2000 Server/Professional with SP4,

Windows Server 2003, Windows XP Professional

•ForAltiGen SDK 2.8.1: ActiveX Control for AltiView/AltiAgent -

same OS support at AltiView/AltiClient; AltiAPI - Windows 98

Second Edition/Windows 2000 Server/Professional/Windows XP

Professional/Windows 2003 Server

•ForAlti-IP 600 Hardware: Levels 01, 02, 03 04 are supported;

Alti-IP 600H and Alti-IP 600PH are supported.

HPBX 5.0A Supplement 3

Boards Support

The following types of board are supported in OE, ACM, and HPBX 5.0A:

• Quantum 4x8 Board Rev. D9 or above

• Quantum 8x4 Board Rev. D9 or above

• Quantum 0x12 Board Rev. D9 or above

• Quantum 4x8 DID Board Rev. D9 or above

• Triton T1/PRI Board (1.544 MHz) revision A3 or above.

• Triton T1/E1/PRI Board (2.048 MHz)

• Triton IP Boards revision A3 or above, which includes

— IP 4-Port Board

— IP 12-Port Board (G.711/G.723.1/G.729A+B)

— IP 30-Port Board (G.711 Only) (same hardware as 12-Port IP

Board)

• Triton Analog 12-Extension Board Rev A3 or above

• Triton Analog 12-Trunk LS/GS Board Rev A3 or above

• Triton Analog 12-Trunk LS Board Rev A3 or above

• TritonResourceBoardRevA3orabove

Installation

Important:For a new installation, AltiWare OE/ACC 5.0A must be

installed AND the AltiServ HPBX Base License must be

registered prior to or during installing AltiWare HPBX.

1. To install AltiServ HPBX, launch Setup.exe from the AltiServ HPBX

folder.

2. The installation will check if the system has the HPBX Base License

installed and registered. If the HPBX Base License is not registered,

the application will stop installing.

Upgrade Path

The following migration/upgrade/migration paths are supported:

• OE/ACC5.0AtoHPBX5.0A

4HPBX 5.0A Supplement

•HPBX4.6toHPBX5.0A

Restoring the Previous Version of AltiWare

Restoring to AltiWare OE/ACC 5.0 or lower requires that you restore

backed up files from the prior release. Before you begin, you should have

backed up all the prior release configuration information as described for

installation preparation in the 5.0 System Installation and Administration

Manual.

Important:In the event that you wish to restore the previous version of

AltiWare without losing your system configuration, you

should back up the following directories before upgrading your

system to OE 5.0A:

1. <drive:>\altiserv\db\*.*

2. <drive:>\altiserv\sp\*.*

3. <drive:>\altiserv\phrases\langcustom\*.* (if you have recorded

any custom phrases).

4. <drive:>\postoffice\*.*

To restore a previous version of AltiWare, follow these steps:

1. Stop the AltiGen services as described in the 5.0A System Installation

and Administration Manual.

2. Uninstall AltiWare HBPX 5.0A as described in the 5.0A System

Installation and Administration Manual.

3. If they are installed, uninstall AltiView, AltiConsole, AltiAdmin, and

CDR Search, following the manual procedures for those applications.

4. Delete the following components using the Control

Panel Add/Remove Program:

• AltiView VM Service

• Quantum SP

•TritonSP

• Triton Analog SP

•TritonT1/PRISP

•TritonVoIPSP

5. Remove the “\altiserv” directory and any subdirectories.

HPBX 5.0A Supplement 5

6. Shut down Windows and power down the computer.

7. Install the previously removed older Quantum/Triton boards back into

the computer.

8. Reboot the computer.

9. Reinstall the previous OE and the previous version of other

client/server programs such as AltiView, AltiConsole, AltiAdmin, and

CDR Search.

10. Stop AltiGen Switching Services as described the 5.0 System

Installation and Administration Manual.

11. Restore your backups.

12. Reboot the computer.

New HPBX 5.0A Features

The following new features are included in HPBX 5.0A:

• Tenant based manager extension support

• Tenant based music source support

• Support for AltiGen SDK version 2.8.1

• Tenant based Line Park Appearance

• Tenant based Paging Groups

• Disable RTM multicast in AltiServ

• Mobile Extension

• IP extension auto fail over

• Force Account Code for long distance number only

• Emergency (911) call notification to extension, group, or an outside

number

• Dialed digit Translator Enhancements

• Extension based feature profile

• #27 Station Login behavior change

• “Allow Do Not Disturb Feature” option is removed from the

Answering page of Extension Configuration

6HPBX 5.0A Supplement

AltiServ HPBX Configuration GUI Changes

After AltiServ HPBX 5.0A is installed, the following screens in AltiWare

will be updated to allow for multiple tenant configuration.

General Page - Extension Configuration

Figure 1. General Page, Extension Configuration

In the General page of Extension Configuration:

•Tenant field—a drop-down list of Tenant IDs (groups) to which the

extensioncan beassigned.See “Tenants Page- SystemConfiguration”

on page 7 for more information on tenants. The setting can be applied

to multiple extension by using the Apply to button.

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