Altigen AltiServ TM 4.5 User manual

Shaping the Future of Converged Communications

AltiServ

4.5

2-4.5

www.altigen.com

Voice

Internet

Data

User Guide

AltiServ™

for AltiWare Open Edition (OE) Release 4.5

User Guide

Revised 02/2002 4003-0002-4.5

WARNING!

Toll fraud is committed when individuals unlawfully gain access to

customer telecommunication systems. This is a criminal offense.

Currently, we do not know of any telecommunications system that is

immune to this type of criminal activity. AltiGen Communications, Inc.

will not accept liability for any damages, including long distance charges,

which result from unauthorized and/or unlawful use. Although AltiGen

Communications, Inc. has designed security features into its products, it is

your sole responsibility to use the security features and to establish security

practices within your company, including training, security awareness, and

call auditing.

NOTICE

While every effort has been made to ensure accuracy, AltiGen

Communications, Inc. will not be liable for technical or editorial errors or

omissions contained within the documentation. The information contained

in this documentation is subject to change without notice.

This documentation may be used only in accordance with the terms of the

AltiGen Communications, Inc. License Agreement.

AltiGen Communications, Inc.

47427 Fremont Blvd.

Fremont, CA 94538

Telephone: 510-252-9712

Fax: 510-252-9738

E-mail: [email protected]

Web site: www.altigen.com

TRADEMARKS

AltiGen, AltiServ, AltiWare, AltiSpan, AltiReach, AltiLink, AltiConsole,

AltiAdmin, Zoomerang and Dynamic Messaging are trademarks or

registered trademarks of AltiGen Communications, Inc.

All other brand names mentioned are trademarks or registered trademarks

of their respective manufacturers.

Printed in U.S.A.02/2002 Part Number 4003-0002-4.5

AltiServ User Guide 1

Contents

PhoneFeatureCodes ................................1

AltiGenVoiceMailSystemQuickFeatures ................1

MakingCalls.........................................1

AnsweringCalls......................................1

CallManagement.....................................1

OtherFeatures........................................2

CHAPTER 1

AltiServ Telephone Functions . ........................3

BasicFunctions ........................................3

MakingCalls.........................................3

AnsweringCalls......................................3

Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

TransferringCalls.....................................4

CentrexTransfer......................................4

ConferenceCalls......................................5

Consultation.........................................6

CallPark............................................6

SystemCallParkandSilentSystemCallPark...............7

CallWaiting.........................................7

Multiple Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

AccountCodes.......................................9

SystemCallback......................................9

DialingaRemoteAltiServ...............................10

CallingaRemoteExtensionDirectlyoverIP...............10

CallingRemoteAutoAttendantorOperator...............10

CallingaRemoteNumber(HopOffDialing)..............10

VoiceOverIPTrunkCallSupport.........................12

SupportedFeatures...................................12

RemoteLocationsIPDialingChart........................14

UsingFeatureCodes ...................................15

AnsweringCalls.....................................16

2AltiServ User Guide

AltiGenVoiceMailSystemQuickFeatures...............18

MakingCalls .......................................18

CallManagement....................................20

WorkgroupFeatures..................................21

WorkgroupSupervisorFeatures.........................21

OtherFeatures ......................................22

OperatorFeatures......................................23

CallHandlingandtheAutoAttendant....................23

CheckingtheGeneralMailbox .........................23

CallsonHold.......................................23

OperatorOff-line....................................24

OutsideCallBlocking................................24

CHAPTER 2

UsingtheAltiGenMailVoiceSystem..................25

LoggingIn ..........................................25

RemoteLogin.......................................26

AboutPasswords....................................27

Transfer to AltiGen Voice Mail System Feature . . . . . . . . . . . . 27

Returning to Auto Attendant from the AltiGen Voice Mail System

AltiGenVoiceMailSystemMainMenuOptions.............28

ListeningtoMessages................................28

SendingMessages ...................................30

Making a Call from within the AltiGen Voice Mail System . . . 31

PersonalOptions ......................................31

RecordingGreetings..................................31

ChangingyourPassword..............................32

UsingMessageNotification............................33

UsingReminderCalls ................................34

CallForwarding.....................................35

FeatureTips........................................35

UsingDistributionLists...............................36

Log on/off IP Extension (Dynamic IP Addressing Only) . . . . . 38

DynamicMessaging ...................................38

Zoomerang.........................................39

AltiServ User Guide 3

PrivateMessaging....................................40

AltiGen Voice Mail System Mixed-Media Messaging . . . . . . . . . 41

Accessing AltiGen Voice Mail System Mixed-Media Messages41

CHAPTER 3

UsingAltiReach ...................................45

LoggingIn ...........................................45

TheMainMenu .....................................46

SettingCallManagement................................48

One Number Access (ONA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

MessageNotification ...................................54

StationSpeedDialingSetup..............................55

4AltiServ User Guide

AltiServ User Guide 1

Phone Feature Codes

##<pwd>................. Logintovoicemailatyourown

station

###<ext><pwd>........... Logintovoicemailatanotherstation

AltiGen Voice Mail System Quick Features

#11...................... GreetingMenu

#28...................... PasswordMenu

Making Calls

#34...................... DialByName

#35...................... VirtualLogIn(StationPrivilege

Override)

#69...................... DialLastCaller

#77...................... StationSpeedDial

#88...................... SystemSpeedDial

#99...................... LastNumberRedial

#93<ext>................. IntercomCall(to390phoneonly

Answering Calls

#29<ext>................. IndividualCallPickup(aspecific

station)

#30...................... SystemCallPickup(anystation

ringing)

FLASH#31............... PersonalCallPark

#31<ext>................. PersonalCallParkPickup

FLASH#41............... SystemCallPark

#41<loc.#>............... SystemCallParkPickup

#81...................... HandsFreeIntercomMode

#82...................... HandsFreeManualAnswerMode

Call Management

#15...................... TransfertoAutoAttendant

1Feature must be enabled by system administrator.

2Feature available only on systems with Triton Analog Extension board.

2AltiServ User Guide

#26.......................StationLogOut

#27.......................StationLogIn

#32<acctcode>.............EnterAccountCode(beforedialing)

FLASH #32 <acct code>. . . . . .Enter Account Code (mid-call)

#31<acctcode>.............Re-enterAccountCode(mid-call,to

correct)

#33.......................DoNotDisturb

#36.......................CallForwarding

#37.......................RemoteCallForwarding

Other Features

#22.......................FeatureStatusCheck

#25.......................StationSpeedDialSetup

#38.......................OutsideCallBlocking(operatoronly)

#39.......................OperatorOff-Line(operatoronly)

#44.......................OverheadPaging

#45.......................OverheadPagingbyTrunk

#55.......................ListFeatureTips

#73.......................SilentSystemCallPark

FLASH<ext>..............Transfer

FLASH #40 . . . . . . . . . . . . . . . .Transfer to AltiGen Voice Mail

System

FLASH # 15 <AA#> .........TransfertoAutoAttendant

FLASH##<ext>...........TransfertoaUser’sVoiceMail

FLASH <ext> FLASH . . . . . . .Consultation

FLASH<number>#.........ConferenceCall

FLASH ...................CallWaiting

AltiServ User Guide 3

Telephone Features

HAPTER

AltiServ Telephone Functions

AltiServ provides a broad range of call-handling and dialing features. For

you to use the system most effectively, you might want to browse through

this section and keep it handy for future reference.

Note: This guide refers to the FLASH button on the telephone device.

The flash function is the off-hook flash used, for example, to take

the other call in a simple call-waiting situation. Some telephones

may provide a LINK or similar button that provides the same

function.

Basic Functions

Making Calls

•Tomakeaninternal call to another extension, lift the handset

off-hook, wait for dial tone and dial the extension number.

•Tomakeanexternal call, lift the handset off-hook, wait for dial tone,

dial the designated outside line access digit and dial the phone number.

The outside line digit(s) are provided by your administrator.

Note: If the Forced Account Code feature is enabled, the user must

enter an Account Code before making an external call.

Answering Calls

When you answer the phone, there may be different rings depending on

who is calling you. When Distinctive Ringing is enabled on your system,

three different ringing cadences may be used:

• Internal Call = short double rings

• External Call = long single rings between long pauses

• Operator Call = long single rings between short pauses

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