Altigen CDR Search 4.0 User manual

CDR SearchTM 4.0

User Guide for CDR SearchTM

Revised Revised: 9/19/000 4503-0001-A1

CDR Search.book Page i T esday, September 19, 2000 8:56 PM

ii Center 4.0 User Guide

WARNING!

Toll fra d is committed when individ als nlawf lly gain access to c stomer

telecomm nication systems. This is a criminal offense. C rrently, we do not know

of any telecomm nications system that is imm ne to this type of criminal activity.

AltiGen Comm nications, Inc. will not accept liability for any damages, incl ding

long distance charges, which res lt from na thorized and/or nlawf l se.

Altho gh AltiGen Comm nications, Inc. has designed sec rity feat res into its

prod cts, it is yo r sole responsibility to se the sec rity feat res and to establish

sec rity practices within yo r company, incl ding training, sec rity awareness, and

call a diting.

NOTICE

While every effort has been made to ens re acc racy, AltiGen Comm nications,

Inc. will not be liable for technical or editorial errors or omissions contained within

the doc mentation. The information contained in this doc mentation is s bject to

change witho t notice.

This doc mentation may be sed only in accordance with the terms of the AltiGen

Comm nications, Inc. License Agreement.

AltiGen Comm nications, Inc.

47427 Fremont Blvd.

Fremont, CA 94538

Telephone: 510-252-9712

Fax: 510-252-9738

E-mail: info@altigen.com

Web site: www.altigen.com

TRADEMARKS

AltiGen, AltiServ, AltiWare, AltiSpan, AltiReach, AltiLink, AltiConsole,

AltiAdmin, AltiView, AltiAgent, AltiS pervisor, Center, Zoomerang and Dynamic

Messaging are trademarks or registered trademarks of AltiGen Comm nications,

Inc.

All other brand names mentioned are trademarks or registered trademarks of their

respective man fact rers.

Printed in U.S.A. 8/00 4503-0001-A2

CDR Search.book Page ii T esday, September 19, 2000 8:56 PM

Table of Contents

CDR Search 4.0 User Guide 1

Contents

CDR Search 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Installing CDR Search on a Client System . . . . . . . . . . . . . . . . . . . 1

CDR Search vs. WG CDR Search . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Administrator Log In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

R nning a CDR Search. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

WorkGro p S pervisor Log In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

R nning a Workgro p CDR Search . . . . . . . . . . . . . . . . . . . . . . . . . 9

The S mmary Window (Search Res lts) . . . . . . . . . . . . . . . . . . . . 11

Getting Call Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Deleting Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Exporting Records. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Printing Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Uninstalling CDR Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

CDR Search.book Page 1 T esday, September 19, 2000 8:56 PM

Table of Contents

2CDR Search 4.0 User Guide

CDR Search.book Page 2 T esday, September 19, 2000 8:56 PM

Installing CDR Search on a Client System

Center 4.0 User Guide 1

CDR Search

CDR Search 4.0

CDR Search 4.0 is a separate client application that allows yo to search a

Call Detail Reporting database. Yo can install CDR Search on either the

AltiServ server or on an administrator client desktop. CDR Search works

only with AltiWare OE Release 4.0

Installing CDR Search on a Client System

Make s re AltiWare OE Release 4.0 has been installed on the AltiServ

system and the link to TCP/ IP is enabled before contin ing with CDR

Search set p.

1. Log in to the client machine sing a domain acco nt and make s re it

is connected to the network on which AltiServ is r nning.

2. Exit any/all Windows applications.

3. Insert the CDR Search CD into the CD ROM drive.

4. R n the Set p.exe program by selecting Start R n and typing D:/

Set p.exe, where D is the letter of yo r CD ROM drive. Follow the

step by step installation instr ctions as they appear on the screen. (If

yo r system does not have DCOM 95 installed already, it will be

installed a tomatically.)

5. On Windows 95, yo ’ll need to reboot yo r comp ter.

Yo are now ready to log in to CDR Search as the administrator or as a

workgro p s pervisor.

CDR Search vs. WG CDR Search

CDR client offers two ways to search call records.

•CDR Search allows yo to define a search by the type of call—

incoming or o tgoing. To perform this search, yo m st log in as the

administrator.

•WG CDR Search allows yo to specify a search by workgro p. To

perform this search, yo can log in as the administrator or as a

workgro p s pervisor.

CDR Search.book Page 1 T esday, September 19, 2000 8:56 PM

CDR Search 4.0

2Center 4.0 User Guide

Administrator Log In

Before you log in

When yo log in for the first time, yo need to know either the IP address

or the name of the server yo ’ll be linking to. (If yo se the server name

rather than the IP address, CDR Search replaces the name with the IP

address the next time yo log in.)

To obtain the AltiServ IP address, ask yo r IT administrator.

If yo are connecting to the Internet thro gh a modem

connection, before yo log in, establish a session connection

from yo r PC to yo r local Internet Service Provider.

Logging in

1. From the Windows Start men , select Programs CDR Search

4.0 CDR Search 4.0. The Login window appears.

Figure 1. Login window

1. Enter the IP address or name of the AltiServ server.

2. Enter yo r Extension and Password.

Optionally, yo can check the Save password check box to store yo r

CDR Search.book Page 2 T esday, September 19, 2000 8:56 PM

Administrator Log In

Center 4.0 User Guide 3

CDR Search

3. Select the database containing the data yo want to access:

•Internal database—DBF database on the AltiServ server

•External database—SQL database set p to log call records

This option is available only when the external logger

service is installed on the SQL Server, and External CDR

Logging is enabled (AltiWare Administrator’s System

Config ration dialog | Call Reports tab). Refer to the AltiWare System

Administration Man al for more information.

4. Click OK to open the User Mode window.

Figure 2. User Mode window

5. Select Administrator login, and click OK to open the CDR Search

main window.

CDR Search permits only one administrator extension.

This extension is set in AltiWare Administrator’s System

Config ration dialog, on the General tab, in the Manager

Extension field. Refer to the AltiWare System Administration man al

for more information.

CDR Search.book Page 3 T esday, September 19, 2000 8:56 PM

CDR Search 4.0

4Center 4.0 User Guide

Running a CDR Search

The CDR Search main window has two tabs: WG CDR and CDR.

Logging in as the administrator enables yo to r n either a CDR search

or a WG CDR search (explained on page 9).

Figure 3. CDR tab o the CDR Search main window

1. Select the time range for the search:

•User Define—The From/To fields defa lt to a range that incl des

the ten previo s days. Edit the date and time for a c stom range.

•Today—Sets the From/To fields to the c rrent date

•Last 7 Days—Sets the From/To range to the previo s 7 days

2. Select the Type of search:

•Calls & Messages—Calls either answered or directed to voice mail

•Calls—Calls answered by a h man

•Messages—Calls directed to voice mail

•All Tr nks B sy—Calls aborted d e to b sy signals

CDR Search.book Page 4 T esday, September 19, 2000 8:56 PM

R nning a CDR Search

Center 4.0 User Guide 5

CDR Search

3. Define the type of calls in the Caller/Callee fields:

•All—searches for both incoming and o tgoing calls

•To search for o tgoing calls only—Set Caller to Extension and

Callee to Tr nk, then enter the appropriate n mbers.

•To search for incoming calls only—Set Caller to Tr nk and Callee

to Extension, then enter the appropriate n mbers.

4. To search for a Tenant, enter the name in the field provided.

5. To search for an Acco nt Code, enter the code in the field provided.

6. Select to Sort by:

•Date/Time—sorts day-by-day (or ho r-by-ho r if yo select Today

as the time range for the search)

•Extension—sorts by extension

•Tr nk—sorts by tr nk

7. Click Search. D ring the search, a progress window appears. To

cancel the search, click Cancel.

Figure 4. Search progress bar

8. Search res lts appear in the S mmary window. Refer to page 11 for

details on working with search res lts.

CDR Search.book Page 5 T esday, September 19, 2000 8:56 PM

CDR Search 4.0

6Center 4.0 User Guide

WorkGroup Supervisor Log In

Before you log in

When yo log in for the first time, yo need to know either the IP address

or the name of the server yo ’ll be linking to. (If yo se the server name

rather than the IP address, CDR Search replaces the name with the IP

address the next time yo log in).

To obtain the AltiServ IP address, ask yo r IT administrator.

If yo are connecting to the Internet thro gh a modem

connection, before yo log in, establish a session connection

from yo r PC to yo r local Internet Service Provider.

To log in as a workgro p s pervisor, the option-pack license m st be

installed on the AltiServ server. For information on obtaining a license,

please contact yo r A thorized AltiGen dealer.

Logging in

1. From the Windows Start men , select Programs CDR Search

4.0 CDR Search 4.0. The Login window appears.

Figure 5. Login window

2. Enter the IP address or name of the AltiServ server.

3. Enter yo r Extension and Password.

4. Optionally, yo can check the Save password check box to store yo r

CDR Search.book Page 6 T esday, September 19, 2000 8:56 PM

Table of contents

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