Altigen AltiView User manual
Voice
Internet
Data
Shaping the Future of Converged Communications
AltiView
TM
4.5
02/02 4503-0001-4.5
User Guide
AltiView™
for AltiWare Open Edition (OE) Release 4.5
Manual
Revised: 02/2002 4503-0001-4.5
WARNING!
Toll fraud is committed when individuals unlawfully gain access to
customer telecommunication systems. This is a criminal offense.
Currently, we do not know of any telecommunications system that is
immune to this type of criminal activity. AltiGen Communications, Inc.
will not accept liability for any damages, including long distance charges,
which result from unauthorized and/or unlawful use. Although AltiGen
Communications, Inc. has designed security features into its products, it is
your sole responsibility to use the security features and to establish security
practices within your company, including training, security awareness, and
call auditing.
NOTICE
While every effort has been made to ensure accuracy, AltiGen
Communications, Inc. will not be liable for technical or editorial errors or
omissions contained within the documentation. The information contained
in this documentation is subject to change without notice.
This documentation may be used only in accordance with the terms of the
AltiGen Communications, Inc. License Agreement.
AltiGen Communications, Inc.
47427 Fremont Blvd.
Fremont, CA 94538
Telephone: 510-252-9712
Fax: 510-252-9738
E-mail: [email protected]
Web site: www.altigen.com
TRADEMARKS
AltiGen, AltiServ, AltiWare, AltiSpan, AltiReach, AltiLink, AltiConsole,
AltiAdmin, Zoomerang and Dynamic Messaging are trademarks or
registered trademarks of AltiGen Communications, Inc.
All other brand names mentioned are trademarks or registered trademarks
of their respective manufacturers.
Copyright © AltiGen Communications, Inc. 2000. All rights reserved.
Printed in U.S.A.02/2002 Part Number 4503-0001-4.5
AltiView Manual iii
Contents
Warranty............................................v
CHAPTER 1
Installation.........................................1
ClientSystemRequirements ..............................1
Session Licensing and License Upgrade Procedures . . . . . . . . . . . . 2
InstallationandSetup....................................3
Pre-InstallationChecklist...............................3
Installing AltiView on a Client System . . . . . . . . . . . . . . . . . . . . 3
Uninstalling AltiView. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
MicrosoftOutlookandOutlookExpressSupport ..............3
ACT!/GoldMine®Support ...............................4
QuickNetIntegration ....................................4
CHAPTER 2
GettingStarted .....................................5
LoggingIn ............................................5
LoggingInRemotelyUsinganIPExtension .................7
IPExtensionsUsingMicrosoftNetMeeting3.01.............7
IPExtensionsUsingQuickNet...........................8
TroubleshootingIPConnectivity.........................8
Hiding or Exiting AltiView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
UsingtheWindowsTrayPhoneIcon......................9
ResizingtheDisplay...................................9
CallStates ...........................................10
ErrorMessages........................................11
CHAPTER 3
UsingAltiView ....................................15
AbouttheMainWindow..............................15
iv AltiView Manual
AbouttheCallsList..................................17
HandlingCalls........................................17
Dialing............................................18
PlacingCallsonHold.................................20
Using Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
TransferringCalls....................................21
ConferencingCalls...................................23
UsingAccountCodes.................................24
UsingVoiceMail......................................25
AbouttheVoiceMailWindow.........................25
ListeningtoYourVoiceMail ..........................26
MonitoringExtensionActivity ...........................32
ChoosingExtensionstoMonitor........................33
ViewingtheCallHistory..............................34
CHAPTER 4
ConfiguringYourStationSettings ....................37
ApplyButtonandOKButton...........................37
GeneralInformation....................................38
Default Trunk Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
VoiceMailPlayOptions..............................39
ScreenPop,AudioBeep,andAutoClose.................39
Accessing Databases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
CallHandling.........................................40
One Number Access (ONA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
MessageNotification...................................46
StationSpeedDialingSetup..............................48
AddingorEditingStationSpeedEntries..................49
SystemSpeedDialing ................................49
Index...............................................51
AltiView Manual v
Warranty
What The Warranty Covers
AltiGen Communications warrants its hardware products to be free from
defects in material and workmanship during the warranty period. If a
product proves to be defective in material or workmanship during the
warranty period, AltiGen Communications will, at its sole option, repair,
refund or replace the product with a like product.
How Long the Warranty Is Effective
All AltiGen Communications products are warranted for one (1) year for
all parts from the date of the first end user purchase.
Whom the Warranty Protects
This warranty is valid only for the first end user purchaser.
What the Warranty Does Not Cover
1. Any product on which the serial number has been defaced, modified or
removed.
2. Damage, deterioration or malfunction resulting from:
a) Accident, misuse, neglect, fire, water, lightning, or other acts of
nature, unauthorized product modification, or failure to follow
instructions supplied with the product.
b) Repair or attempted repair by anyone not authorized by AltiGen
Communications.
c) Any damage of the product due to shipment.
d) Removal or installation of the product.
e) Causes external to the product, such as electric power fluctuations
or failure.
f) Use of supplies or parts not meeting AltiGen Communications’
specifications.
g) Normal wear and tear.
h) Any other cause which does not relate to a product defect.
vi AltiView Manual
3. Shipping, installation, set-up and removal service charges.
How to Obtain Service
End user customers should contact your Authorized AltiGen Dealer for
service.
Authorized AltiGen Dealers must follow the steps below for service:
1. Take or ship the product (shipment prepaid) to your AltiGen distributor
or to AltiGen Communications, Inc.
All materials being returned to AltiGen must have an associated RMA
number. RMA numbers are issued by AltiGen Customer Service and can
be obtained by calling 1-888-ALTIGEN (258-4436) or faxing an RMA
form, available from the AltiGen website at http://www.altigen.com/
partner/product.htm, to 510-252-9738, attention to Customer Service.
AltiGen reserves theright to refuse returnof any materialthat does not have
an RMA number. The RMA number should be clearly marked on the
outside of the box in which the material is being returned. For example:
Attn.: RMA # 123
AltiGen Communications, Inc.
47427 Fremont Blvd.
Fremont, CA 94538
Upon authorization of return, AltiGen will decide whether the
malfunctioning product will be repaired or replaced.
2. To obtain warranty service, you will be required to provide:
a) the date and proof of purchase
b) serial number of the product
c) your name and company name
d) your shipping address
e) a description of the problem.
3. For additional information contact your AltiGen Dealer or AltiGen
AltiView Manual vii
Effect of State Law
This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state. Some states do not allow limitations
on implied warranties and/or do not allow the exclusion of incidental or
consequential damages, so the above limitations and exclusions may not
apply to you.
Sales Outside the U.S.A.
For AltiGen Communications products sold outside of the U.S.A., contact
your AltiGen Communications dealer for warranty information and
services.
viii AltiView Manual
AltiView Manual 1
Installation
C
HAPTER
1
Installation
The following items are included in the AltiView 4.5 package:
• AltiView License Key
• AltiView 4.5 User Guide
If any of these items are missing or damaged, please contact your
Authorized AltiGen dealer.
Client System Requirements
The client system must each meet the following minimum requirements.
For server system requirements, see the AltiWare OE System Installation
and Administration Manual.
• IBM/PC AT compatible system
• Intel 133 MHz Pentium
• Windows 98 (or higher), or Windows 2000, or Windows NT 4.0 or
higher, Server or Workstation.
• 30 MB Hard Drive Disk Space
•32MBRAM
• SVGA monitor (800 x 600) with 256 color display, or better
• Keyboard and Mouse
• AltiWare OE Release 4.5 running on a server accessible to this client.
AltiView is call management software that runs with the AltiWare OE 4.5
system. The AltiView software can be installed on a Windows 95/98/2000
or Windows NT PC.
To install the AltiView client software, you can load AltiView client on a
network server and then using your company’s distribution software to
deliver the AltiView client software to each desktop PC.
Most frequently, this means loading thesoftware onto a sharednetwork file
server and copying the softwareto each desktop PC. Alternatively, you can
use the AltiClient CD ROM to install the program on each desktop.
Other manuals for AltiView
3
This manual suits for next models
1
Table of contents
Other Altigen Software manuals
Altigen
Altigen MaxReports User manual
Altigen
Altigen AltiSupervisor User manual
Altigen
Altigen AltiServ User manual
Altigen
Altigen AltiSupervisor User manual
Altigen
Altigen AltiContact Manager Version 5.0A Instruction Manual
Altigen
Altigen Altiware OE 4.5 Instruction Manual
Altigen
Altigen AltiServ User manual
Altigen
Altigen MaxOutlook User manual
Altigen
Altigen Altiware OE 4.5 User manual
Altigen
Altigen AltiContact Manager Version 5.0 Instruction Manual
Altigen
Altigen AltiServ HPBX Instruction Manual
Altigen
Altigen Call Detail Reporting User manual
Altigen
Altigen AltiConsole User manual
Altigen
Altigen AltiWare ACM 5.1 Instruction Manual
Altigen
Altigen AltiConsole User manual
Altigen
Altigen AltiAgent User manual
Altigen
Altigen MAX Communication Server Release 6.5 User manual
Altigen
Altigen ACM 6.5 Instruction Manual
Altigen
Altigen VRManager User manual
Altigen
Altigen SuperQ User manual
