ii AltiAgent Manual
NewinVersion5.0...................................13
WorkgroupLogin .....................................14
LoggingOutorChangingWorkgroups.....................14
AbouttheMainWindow................................15
CallHandling.........................................17
Dialing............................................17
PlacingCallsonHold.................................20
Using Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
TransferringCalls....................................20
ConferencingCalls...................................23
RecordingCalls .......................................25
UsingAccountCodes.................................28
AltiAgent Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
SettingStatustoReadyorNotReady....................29
Viewing,Sharing,orPushingData......................30
Monitoring...........................................31
ChoosingWorkgroupstoMonitor.......................32
ViewingtheCallHistory..............................34
ViewingWorkgroupStatistics..........................35
ViewingQueues.....................................36
PickUpCallsfromQueue.............................37
ViewingtheSpeedDialList ...........................37
Using ActiveX Control with Third Party Applications . . . . . . . . . 37
CHAPTER 4
ConfiguringYourStationSettings ....................39
ApplyButtonandOKButton...........................39
Default Trunk Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
VoiceMailPlayOptions..............................41
ScreenPop,AudioBeep,andAutoClose.................41
Accessing Databases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
ColorSelection......................................42
ReleaseIPTrunkLinkTie.............................42
CallHandling.........................................47
MessageNotification...................................49
VMGroups(DistributionLists).........................51
