Altigen AltiServ HPBX Instruction Manual
AltiServ HPBX™
Supplement
to AltiWare OE 4.6 System Installation and
Administration Manual
09/2003 4410-0001C
WARNING!
Toll fraud is committed when individuals unlawfully gain access to
customer telecommunication systems. This is a criminal offense.
Currently, we do not know of any telecommunications system that is
immune to this type of criminal activity. AltiGen Communications, Inc.
will not accept liability for any damages, including long distance charges,
which result from unauthorized and/or unlawful use. Although AltiGen
Communications, Inc. has designed security features into its products, it is
your sole responsibility to use the security features and to establish security
practices within your company, including training, security awareness, and
call auditing.
NOTICE
While every effort has been made to ensure accuracy, AltiGen
Communications, Inc. will not be liable for technical or editorial errors or
omissions contained within the documentation. The information contained
in this documentation is subject to change without notice.
This documentation may be used only in accordance with the terms of the
AltiGen Communications, Inc. License Agreement.
AltiGen Communications, Inc.
47427 Fremont Blvd.
Fremont, CA 94538
Telephone: 510-252-9712
Fax: 510-252-9738
E-mail: [email protected]
Web site: www.altigen.com
TRADEMARKS
AltiGen, AltiServ, AltiServ HPBX, AltiWare, AltiContact Manager,
AltiReach, AltiLink, AltiConsole, AltiAdmin, ACM Admin, AltiVRPlayer
and Zoomerang are trademarks or registered trademarks of AltiGen
Communications, Inc.
All other brand names mentioned are trademarks or registered trademarks
of their respective manufacturers.
Copyright © AltiGen Communications, Inc. 2003. All rights reserved.
09/2003 4410-0001C
AltiServ HPBX Supplement 1
Contents
AboutThisGuide.......................................1
AltiServ HPBX Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
SystemCapacity........................................1
AltiServ HPBX Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
SystemRequirements....................................3
Installation ............................................3
AltiServ HPBX Configuration GUI Changes . . . . . . . . . . . . . . . . . 4
GeneralPage-ExtensionConfiguration...................4
TenantsPage-SystemConfiguration .....................5
DNISPage-SystemConfiguration.......................6
BusinessHoursPage-SystemConfiguration...............7
HolidayPage-SystemConfiguration.....................8
AutoAttendant.......................................9
ConfiguringtheMulti-TenantTable .......................10
ModifyingtheTenantTable .............................11
IPPhone/IPExtensionChanges...........................12
UnsupportedFeatures ..................................12
UnsupportedFeatureCodes..............................13
AltiServ HPBX Supplement 2
Copyright 2003 AltiGen Communications, Inc. 1
About This Guide
This document provides instructions for installing and using AltiServ
HPBX, a software release targeting hosted PBX and multi-tenant
applications.
This document supplements the AltiWare OE 4.6 System Installation and
Administration Manual.
AltiServ HPBX Overview
AltiServ HPBX is the first affordable IP Hosted PBX for small
organizations supporting up to 400 users and 100 separate organizations
per server platform. AltiServ HPBX is an overlay software application
applied to AltiWare OE. And since AltiServ HPBX is modular, service
providers can add servers only as needed. Rack and stack multiple AltiServ
HPBXs to grow your business.
AltiServ HPBX provides the features of an IP PBX and optional integrated
contact center to the subscriber without the up front costs and support
overhead of premise based equipment. AltiServ HPBX enables service
providers and customers the ability to perform moves, adds, and changes
using intuitive interfaces.
Clients can be in the same building, different buildings, remote locations or
a combination of all geographical configurations. Tenant organizations or
a hosted PBX subscriber's companies can be as small as one and as large as
400 working off the same system, all company sizes will benefit from the
powerful, productive and easy to use feature set. The combination of
services offered can be different for subscribing company.
Important Notes
• The AltiServ HPBX option is a separate installation from AltiWare,
which requires the purchase and activation of the HPBX Base
License, and can only be applied to AltiWare OE (4.6 SP1 or later
versions).
System Capacity
• Up to 8 single span T1/E1/PRI boards per system
• Up to 400 IP extensions (including 120 G.723.1 or 60 G.711 sessions
2AltiServ HPBX Supplement
• Up to 99 tenants and one System Tenant (Tenant ID “0”)
• Up to 156 analog extensions
• Up to 100 Business Hour and Holiday profiles
• Upto255AutoAttendants
• Up to 32 Workgroup/Hunt Groups (128 agents per group)
• Up to 200 AltiView sessions
• Up to 40 AltiConsole sessions
AltiServ HPBX Licensing
The following new licenses are added in AltiServ HPBX:
•AltiServ HPBX Base License - enables AltiWare to support
multiple tenant features and generates the External Logger License.
•AltiView Client Session License - each AltiView client connected
to AltiWare counts as one AltiView session.
•AltiConsole Client Session License - each AltiConsole client
connected to AltiWare counts as one AltiConsole session.
The following OE 4.6 licenses are still supported in AltiServ HPBX:
•Agent Seat License
•AltiAgent Seat License
•AltiSupervisor Seat License
•30 Port IP License
•AltiServ Contact Center License
•External Logger License
•Advanced Call Router License
The following existing license is changed in AltiServ HPBX:
•IP Extension License - the Alti-IP 600 Phone will not need the IP
Extension license, but third-party IP phones will. Please note that IP
extensions should select Dynamic IP Address settings for the
Alti-IP 600 so that the IP Extension License is not required.
(Refer to “IP Phone/IP Extension Changes” on page 12 for more
information on IP extension and IP phone changes.)
AltiServ HPBX Supplement 3
The following existing licenses are not supported in AltiServ HPBX:
•Station License
•AltiView Site License
•AltiConsole Site License
•SDK Connection License
•SDK Application License
•AltiWeb Site License
•128 IP Extension License (generated during OE 4.6 product
registration)
Note: When upgrading to AltiServ HPBX from OE 4.6 SP1, the upgrade
will generate 20 AltiView and 2 AltiConsole Client Session
Licenses.
System Requirements
• AltiWare OE 4.6 SP1A
• AltiServ HPBX Base License
Installation
Important:AltiWare OE 4.6 with SP1A must be installed AND the
AltiServ HPBX Base License must be registered prior to or
during installing AltiWare HPBX.
1. To install AltiServ HPBX, launch Setup.exe from the AltiServ HPBX
folder.
2. The installation will check if the system has the HPBX Base License
installed and registered. If the HPBX Base License is not registered,
the application will stop installing.
4AltiServ HPBX Supplement
AltiServ HPBX Configuration GUI Changes
After AltiServ HPBX is installed, the following screens in AltiWare will be
updated to allow for multiple tenant configuration.
General Page - Extension Configuration
Figure 1. General Page, Extension Configuration
In the General page of Extension Configuration:
•Calling Number field - each extension number in a tenant group can
be configured with a calling number. When an outgoing call is made
by this extension through PRI or IP trunks, the calling number will be
displayed as Caller ID to the receiving caller.
If the Calling Number field is not configured, the 10-digit dialing DID
number (if configured) will be sent as the calling number.
If the 10 digit-DID number is not configured either, the trunk number
(if configured) will be sent.
AltiServ HPBX Supplement 5
If the trunk number is not configured either, then the system main
number is sent as the calling number.
Tenants Page - System Configuration
Figure 2. Tenants page, System Configuration
In the Tenants page of System Configuration:
•Tenant Operator field - each tenant group is assigned a local
operator. This local operator can only be accessed by members of this
tenant group.
When a call is routed into a tenant’s Auto Attendant, the tenant
extension’s voice mail, or if the tenant extension dials the operator, this
call will be sent to the specified tenant operator.
If the tenant operator is not configured, this call will be routed to the
System Tenant (Tenant ID “0”) operator.
6AltiServ HPBX Supplement
DNIS Page - System Configuration
Figure 3. DNIS page, System Configuration
In the DNIS page of System Configuration:
•Business Hours drop-down list - selection based on settings
configured in the Business Hours window (see “Business Hours Page
- System Configuration” on page 7).
The Workdays During Business Hours,Workdays Outside
Business Hours and Non-Workdaysoptions are determined based on
setup in Business Hours.
•Holiday drop-down list - selection based on settings configured in the
Holiday window (see “Holiday Page - System Configuration” on page
8).
The Tenant setting in Holiday Profile must match with the Tenant
setting in the DNIS page. Holiday routing precedes Business Hours
routing.
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