Altigen AltiServ HPBX Instruction Manual

AltiServ HPBX™

Supplement

to AltiWare OE 4.6 System Installation and

Administration Manual

09/2003 4410-0001C

WARNING!

Toll fraud is committed when individuals unlawfully gain access to

customer telecommunication systems. This is a criminal offense.

Currently, we do not know of any telecommunications system that is

immune to this type of criminal activity. AltiGen Communications, Inc.

will not accept liability for any damages, including long distance charges,

which result from unauthorized and/or unlawful use. Although AltiGen

Communications, Inc. has designed security features into its products, it is

your sole responsibility to use the security features and to establish security

practices within your company, including training, security awareness, and

call auditing.

NOTICE

While every effort has been made to ensure accuracy, AltiGen

Communications, Inc. will not be liable for technical or editorial errors or

omissions contained within the documentation. The information contained

in this documentation is subject to change without notice.

This documentation may be used only in accordance with the terms of the

AltiGen Communications, Inc. License Agreement.

AltiGen Communications, Inc.

47427 Fremont Blvd.

Fremont, CA 94538

Telephone: 510-252-9712

Fax: 510-252-9738

E-mail: [email protected]

Web site: www.altigen.com

TRADEMARKS

AltiGen, AltiServ, AltiServ HPBX, AltiWare, AltiContact Manager,

AltiReach, AltiLink, AltiConsole, AltiAdmin, ACM Admin, AltiVRPlayer

and Zoomerang are trademarks or registered trademarks of AltiGen

Communications, Inc.

All other brand names mentioned are trademarks or registered trademarks

of their respective manufacturers.

09/2003 4410-0001C

AltiServ HPBX Supplement 1

Contents

AboutThisGuide.......................................1

AltiServ HPBX Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

SystemCapacity........................................1

AltiServ HPBX Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

SystemRequirements....................................3

Installation ............................................3

AltiServ HPBX Configuration GUI Changes . . . . . . . . . . . . . . . . . 4

GeneralPage-ExtensionConfiguration...................4

TenantsPage-SystemConfiguration .....................5

DNISPage-SystemConfiguration.......................6

BusinessHoursPage-SystemConfiguration...............7

HolidayPage-SystemConfiguration.....................8

AutoAttendant.......................................9

ConfiguringtheMulti-TenantTable .......................10

ModifyingtheTenantTable .............................11

IPPhone/IPExtensionChanges...........................12

UnsupportedFeatures ..................................12

UnsupportedFeatureCodes..............................13

AltiServ HPBX Supplement 2

About This Guide

This document provides instructions for installing and using AltiServ

HPBX, a software release targeting hosted PBX and multi-tenant

applications.

This document supplements the AltiWare OE 4.6 System Installation and

Administration Manual.

AltiServ HPBX Overview

AltiServ HPBX is the first affordable IP Hosted PBX for small

organizations supporting up to 400 users and 100 separate organizations

per server platform. AltiServ HPBX is an overlay software application

applied to AltiWare OE. And since AltiServ HPBX is modular, service

providers can add servers only as needed. Rack and stack multiple AltiServ

HPBXs to grow your business.

AltiServ HPBX provides the features of an IP PBX and optional integrated

contact center to the subscriber without the up front costs and support

overhead of premise based equipment. AltiServ HPBX enables service

providers and customers the ability to perform moves, adds, and changes

using intuitive interfaces.

Clients can be in the same building, different buildings, remote locations or

a combination of all geographical configurations. Tenant organizations or

a hosted PBX subscriber's companies can be as small as one and as large as

400 working off the same system, all company sizes will benefit from the

powerful, productive and easy to use feature set. The combination of

services offered can be different for subscribing company.

Important Notes

• The AltiServ HPBX option is a separate installation from AltiWare,

which requires the purchase and activation of the HPBX Base

License, and can only be applied to AltiWare OE (4.6 SP1 or later

versions).

System Capacity

• Up to 8 single span T1/E1/PRI boards per system

• Up to 400 IP extensions (including 120 G.723.1 or 60 G.711 sessions

2AltiServ HPBX Supplement

• Up to 99 tenants and one System Tenant (Tenant ID “0”)

• Up to 156 analog extensions

• Up to 100 Business Hour and Holiday profiles

• Upto255AutoAttendants

• Up to 32 Workgroup/Hunt Groups (128 agents per group)

• Up to 200 AltiView sessions

• Up to 40 AltiConsole sessions

AltiServ HPBX Licensing

The following new licenses are added in AltiServ HPBX:

•AltiServ HPBX Base License - enables AltiWare to support

multiple tenant features and generates the External Logger License.

•AltiView Client Session License - each AltiView client connected

to AltiWare counts as one AltiView session.

•AltiConsole Client Session License - each AltiConsole client

connected to AltiWare counts as one AltiConsole session.

The following OE 4.6 licenses are still supported in AltiServ HPBX:

•Agent Seat License

•AltiAgent Seat License

•AltiSupervisor Seat License

•30 Port IP License

•AltiServ Contact Center License

•External Logger License

•Advanced Call Router License

The following existing license is changed in AltiServ HPBX:

•IP Extension License - the Alti-IP 600 Phone will not need the IP

Extension license, but third-party IP phones will. Please note that IP

extensions should select Dynamic IP Address settings for the

Alti-IP 600 so that the IP Extension License is not required.

(Refer to “IP Phone/IP Extension Changes” on page 12 for more

information on IP extension and IP phone changes.)

AltiServ HPBX Supplement 3

The following existing licenses are not supported in AltiServ HPBX:

•Station License

•AltiView Site License

•AltiConsole Site License

•SDK Connection License

•SDK Application License

•AltiWeb Site License

•128 IP Extension License (generated during OE 4.6 product

registration)

Note: When upgrading to AltiServ HPBX from OE 4.6 SP1, the upgrade

will generate 20 AltiView and 2 AltiConsole Client Session

Licenses.

System Requirements

• AltiWare OE 4.6 SP1A

• AltiServ HPBX Base License

Installation

Important:AltiWare OE 4.6 with SP1A must be installed AND the

AltiServ HPBX Base License must be registered prior to or

during installing AltiWare HPBX.

1. To install AltiServ HPBX, launch Setup.exe from the AltiServ HPBX

folder.

2. The installation will check if the system has the HPBX Base License

installed and registered. If the HPBX Base License is not registered,

the application will stop installing.

4AltiServ HPBX Supplement

AltiServ HPBX Configuration GUI Changes

After AltiServ HPBX is installed, the following screens in AltiWare will be

updated to allow for multiple tenant configuration.

General Page - Extension Configuration

Figure 1. General Page, Extension Configuration

In the General page of Extension Configuration:

•Calling Number field - each extension number in a tenant group can

be configured with a calling number. When an outgoing call is made

by this extension through PRI or IP trunks, the calling number will be

displayed as Caller ID to the receiving caller.

If the Calling Number field is not configured, the 10-digit dialing DID

number (if configured) will be sent as the calling number.

If the 10 digit-DID number is not configured either, the trunk number

(if configured) will be sent.

AltiServ HPBX Supplement 5

If the trunk number is not configured either, then the system main

number is sent as the calling number.

Tenants Page - System Configuration

Figure 2. Tenants page, System Configuration

In the Tenants page of System Configuration:

•Tenant Operator field - each tenant group is assigned a local

operator. This local operator can only be accessed by members of this

tenant group.

When a call is routed into a tenant’s Auto Attendant, the tenant

extension’s voice mail, or if the tenant extension dials the operator, this

call will be sent to the specified tenant operator.

If the tenant operator is not configured, this call will be routed to the

System Tenant (Tenant ID “0”) operator.

6AltiServ HPBX Supplement

DNIS Page - System Configuration

Figure 3. DNIS page, System Configuration

In the DNIS page of System Configuration:

•Business Hours drop-down list - selection based on settings

configured in the Business Hours window (see “Business Hours Page

- System Configuration” on page 7).

The Workdays During Business Hours,Workdays Outside

Business Hours and Non-Workdaysoptions are determined based on

setup in Business Hours.

•Holiday drop-down list - selection based on settings configured in the

Holiday window (see “Holiday Page - System Configuration” on page

8).

The Tenant setting in Holiday Profile must match with the Tenant

setting in the DNIS page. Holiday routing precedes Business Hours

routing.

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