Alliance Laundry Systems BWT820*N1102 Programming manual

www.comlaundry.com

Troubleshooting

Part No. 39201R8

December 2009

Commercial

Automatic

Washer

Metered and Nonmetered

Refer to Page 6 for Model Numbers

H002C

the expressed written consent of the publisher.

39201 1

Table of

Contents

Section 1 – Safety Information ...............................................................3

Locating an Authorized Servicer...........................................................4

Section 2 – Introduction..........................................................................5

Customer Service...................................................................................5

Nameplate Location...............................................................................5

Model Identification ..............................................................................6

Theory of Operation ............................................................................15

Section 3 – General Troubleshooting...................................................17

1. Clicking Noise During Operation on NEWLY Installed Units ..17

2. No Hot Water..............................................................................18

3. No Cold Water ............................................................................19

4. No Warm Water..........................................................................20

5. Water Fill Does Not Stop At Proper Level.................................21

6. Timer Does Not Advance (Models with Timer Only)................22

7. Motor Does Not Run...................................................................23

8. No Agitation................................................................................24

9. Constant Agitation ......................................................................25

10. Washer Overheats, Cycles On Motor Thermal Protector, Switch

Actuator Kicks In and Out ..........................................................26

11. Slow Spin Or No Spin.................................................................27

12. Constant Spin..............................................................................28

13. Washer Stops In Cycle; Quits After A Couple Loads; Is

Intermittent..................................................................................29

14. Washer Is Locked Up Or Binding...............................................30

15. Outer Tub Does Not Empty ........................................................31

16. Excessive Vibration ....................................................................32

17. Water Leaking From Outer Tub..................................................33

18. Troubleshooting Coin Drop ........................................................34

Coin Slide Operated and Non-Metered Models with the Number

“8” or “9” in the 4th Character of the Model Number ...............39

19. Error Mode..................................................................................39

20. Coin Slide Can Not Fully Insert..................................................40

21. Coin Slide Fully Inserts, Switch Does Not Activate...................41

22. Switch Is Activated Too Soon ....................................................42

23. Coin Slide Does Not Return Freely ............................................43

24. No Cycle Start When the Coin Slide is Activated ......................44

25. Washer Will Not Fill (Pressure Switch Diagnostic)...................46

26. Washer Will Not Fill (Mixing Valve Diagnostic) ......................48

27. Washer Over Fills (Pressure Switch Open) ................................50

28. No Agitation – Low and High Speed..........................................52

29. Washer Will Not Spin – Low Speed...........................................54

30. Washer Will Not Spin – High Speed ..........................................56

EDC Models.....................................................................................59

31. EDC Error Code Listing .............................................................59

239201

32. Cannot Perform Infrared Communication ..................................60

33. Coins Ignored When Entered......................................................61

34. Electronic Control Has No Visible Display................................62

35. No Fill Analysis ..........................................................................64

36. No Motor Run — Agitate Analysis ............................................66

37. No Motor Run — Spin Analysis.................................................68

38. Overflow Analysis ......................................................................70

39. Audit Switch Function Analysis .................................................72

MDC Models....................................................................................73

40. MDC Error Code Listing ............................................................73

41. No Visible Display on Control....................................................74

42. Coins Ignored When Entered......................................................76

43. Washer Will Not Fill (Pressure Switch Diagnostic)...................78

44. Washer Will Not Fill (Mixing Valve Diagnostic) ......................80

45. Washer Over Fills (Pressure Switch Open) ................................82

46. No Agitation – Low and High Speed..........................................84

47. Washer Will Not Spin – High Speed ..........................................86

48. Washer Will Not Spin – Low Speed...........................................88

NetMaster Models ...........................................................................91

49. NetMaster Error Code Listing.....................................................91

50. Microwand Does Not Communicate With Control ....................95

51. No Visible Display on Control....................................................96

52. Coins Ignored When Entered......................................................98

53. Washer Will Not Fill (Pressure Switch Diagnostic).................100

54. Washer Will Not Fill (Mixing Valve Diagnostic) ....................102

55. Washer Over Fills .....................................................................104

56. No Agitation – Low and High Speed........................................106

57. Washer Will Not Spin – High Speed ........................................108

58. Washer Will Not Spin – Low Speed.........................................110

Section 4 – Adjustments ......................................................................113

59. Leveling Legs............................................................................113

60. Pressure Switch.........................................................................114

61. Belt (Agitate and Spin) .............................................................114

62. Cleaning Non-Electronic Coin Drop.........................................114

63. Cleaning Electronic Coin Drop.................................................116

Section 5 – Motor Test Procedure......................................................119

Section 6 – Cycle Sequence Charts.....................................................121

Timer No. 28716P and 28719 Cycle Sequence ..............................121

Timer No. 31111P, 31504P and 35368P Cycle Sequence..............122

Timer No. 36986 Cycle Sequence ..................................................123

Timer No. 34601P, 34603P, 34604 and 36987 Cycle Sequence ....124

Timer No. 34602P Cycle Sequence ................................................125

Timer No. 200914 Cycle Sequence ................................................126

Timer No. 201066 Cycle Sequence ................................................127

Cycle Sequence For Coin Slide Operated/Non-Metered Models ...128

39201 3

Section 1

Safety Information

Throughout this manual and on machine decals, you will find precautionary statements (“CAUTION,”

“WARNING,” and “DANGER”) followed by specific instructions. These precautions are intended for the personal

safety of the operator, user, servicer and those maintaining the machine.

aDANGER

Danger indicates an imminently hazardous situation that, if not avoided, will cause severe personal injury or death.

aWARNING

Warning indicates a hazardous situation that, if not avoided, could cause severe personal injury or death.

aCAUTION

Caution indicates a hazardous situation that, if not avoided, may cause minor or moderate personal injury or property

damage.

Additional precautionary statements (“IMPORTANT” and “NOTE”) are followed by specific instructions.

IMPORTANT

The word “IMPORTANT” is used to inform the reader of specific procedures where minor machine damage will

occur if the procedure is not followed.

NOTE

The word “NOTE” is used to communicate installation, operation, maintenance or servicing information that is

important but not hazard related.

In the interest of safety, some general precautions relating to the operation of this machine follow.

• Failure to install, maintain and/or operate this product according to the manufacturer’s

instructions may result in conditions which can produce serious injury, death and/or property

damage.

• Do not repair or replace any part of the product or attempt any servicing unless specifically

recommended or published in this Service Manual and unless you understand and have the

skills to carry out the servicing.

• Whenever ground wires are removed during servicing, these ground wires must be

reconnected to ensure that the product is properly grounded and to reduce the risk of fire,

electric shock, serious injury or death.

W006R2

WARNING

439201

Safety Information

NOTE: The WARNINGS and IMPORTANT INSTRUCTIONS appearing in this manual are not meant to

cover all possible conditions and situations that may occur. Common sense, caution and care must be

exercised when installing, maintaining or operating the washer.

Always contact your dealer, distributor, service agent or the manufacturer about any problems or conditions you do

not understand.

Locating an Authorized Servicer

Alliance Laundry Systems is not responsible for personal injury or property damage resulting from improper

service. Review all service information before beginning repairs.

Warranty service must be performed by an authorized technician, using authorized factory parts. If service is

required after the warranty expires, Alliance Laundry Systems also recommends contacting an authorized technician

and using authorized factory parts.

To reduce the risk of electric shock, fire, explosion, serious injury or death:

• Disconnect electric power to the washer before servicing.

• Never start the washer with any guards/panels removed.

• Whenever ground wires are removed during servicing, these ground wires must be

reconnected to ensure that the washer is properly grounded.

W003

WARNING

Repairs that are made to your products by unqualified persons can result in hazards due to

improper assembly or adjustments subjecting you or the inexperienced person making such

repairs to the risk of serious injury, electrical shock or death.

W007

WARNING

If you or an unqualified person perform service on your product, you must assume the

responsibility for any personal injury or property damage which may result. The manufacturer

will not be responsible for any injury or property damage arising from improper service and/or

service procedures.

W008

WARNING

39201 5

Section 2

Introduction

Customer Service

If literature or replacement parts are required, contact

the source from whom the machine was purchased or

contact Alliance Laundry Systems at (920) 748-3950

for the name and address of the nearest authorized

parts distributor.

For technical assistance, call either of the numbers

listed below:

(920) 748-3121 Ripon, Wisconsin

+32 56 41 20 54 Wevelgem, Belgium

Nameplate Location

When calling or writing about your product, be sure to

mention model and serial numbers. Model and serial

numbers are located on nameplate(s) as shown.

W363PE3A

Nameplate

639201

Introduction

Model Identification

Information in this manual is applicable to these washers.

Washer

Model Non-

metered Metered Electronic

Control

Coin

Slide

Ready

Coin

Drop

Ready

Coin

Drop

Installed

Card

Reader

Ready

Card

Reader

Installed

Motor

Speed Wash-

tub

BWT820*N1102 X 2 P

BWT920*N1102 X X 2 P

BWTT20*N X X X 2 P

HWLX21*N1102 X X X 2 S

HWT011*B3073 X 1 S

HWT020*A X 2 P

HWT020*C X 2 P

HWT020*M X 2 P

HWT020*N X 2 P

HWT021*A1102 X 2 S

HWT021*C1102 X 2 S

HWT021*M1102 X 2 S

HWT021*N1102 X 2 S

HWT110*A X X 1 P

HWT110*C X X 1 P

HWT110*M X X 1 P

HWT110*N X X 1 P

HWT111*A1102 X X 1 S

HWT111*A3000 X X 1 S

HWT111*B3069 X X 1 S

HWT111*C1102 X X 1 S

HWT111*C3000 X X 1 S

HWT111*M1102 X X 1 S

HWT111*M3000 X X 1 S

HWT111*N1102 X X 1 S

HWT120*A X X 2 P

HWT120*C X X 2 P

HWT120*M X X 2 P

HWT120*N X X 2 P

HWT121*A1102 X X 2 S

HWT121*C1102 X X 2 S

HWT121*C1123 X X 2 S

HWT121*M1102 X X 2 S

HWT121*M1123 X X 2 S

HWT121*N1102 X X 2 S

HWT1A0*N X X 2 P

HWT210*A1102 X X 1 P

HWT210*C1102 X X 1 P

HWT210*M1102 X X 1 P

HWT210*N1102 X X 1 P

* Add Letter To Designate Color. L – Almond W – White Q – Bisque

Key: 1 = 1 Speed Motor, 2 = 2 Speed Motor, P = Porcelain Washtub, S = Stainless Steel Washtub

39201 7

Introduction

HWT211*A3000 X X 1 S

HWT211*B3020 X X 1 S

HWT211*C1102 X X 1 S

HWT211*C3000 X X 1 S

HWT211*M3000 X X 1 S

HWT211*M3020 X X 1 S

HWT211*N3020 X X 1 S

HWT220*A1102 X X 2 P

HWT220*C1102 X X 2 P

HWT220*M1102 X X 2 P

HWT220*M3000 X X 2 P

HWT220*M3020 X X 2 P

HWT221*A1102 X X 2 S

HWT221*C1102 X X 2 S

HWT221*M1102 X X 2 S

HWT221*N1102 X X 2 S

HWT221*N1127 X X 2 S

HWT521*A1102 X X X 2 S

HWT521*C1102 X X X 2 S

HWT621*A1102 X X X 2 S

HWT621*C1102 X X X 2 S

HWT721*A1102 X X X 2 S

HWT721*C1102 X X X 2 S

HWT820*N X 2 P

HWT821*N1102 X 2 S

HWT910*N X X 1 P

HWT911*N1102 X X 1 S

HWT911*N3020 X X 1 S

HWT920*N X X 2 P

HWT921*N1102 X X 2 S

HWT921*N1127 X X 2 S

HWTB21*M1102 X X X 2 S

HWTB21*N1102 X X X 2 S

HWTF21*M1102 X X X 2 S

HWTF21*N1102 X X X 2 S

HWTR21*N1102 X X X 2 S

HWTT20*N X X X 2 P

HWTT21*N1102 X X X 2 S

HWTV20*N X X 2 P

HWTX21*M3020 X X X 2 S

HWTX21*M3022 X X X 2 S

HWTX21*N1102 X X X 2 S

Washer

Model Non-

metered Metered Electronic

Control

Coin

Slide

Ready

Coin

Drop

Ready

Coin

Drop

Installed

Card

Reader

Ready

Card

Reader

Installed

Motor

Speed Wash-

tub

* Add Letter To Designate Color. L – Almond W – White Q – Bisque

Key: 1 = 1 Speed Motor, 2 = 2 Speed Motor, P = Porcelain Washtub, S = Stainless Steel Washtub

839201

Introduction

HWTX21*N3020 X X X 2 S

HWTX21*N3022 X X X 2 S

HWTY20*M X X X 2 P

HWTY20*N X X X 2 P

HWTY21*M1102 X X X 2 S

HWTY21*N1102 X X X 2 S

HWTZ20*M X X X 2 P

HWTZ20*N X X X 2 P

HWTZ21*M1102 X X X 2 S

HWTZ21*N1102 X X X 2 S

JWT110*A X X 1 P

JWT110*M X X 1 P

JWT110*N X X 1 P

JWT810*N3020 X 1 P

JWT810*N3050 X 1 P

JWT810*N5400 X 1 P

JWT820*N X 2 P

JWT820*N3050 X 2 P

JWT910*N X X 1 P

JWT910*N3020 X X 1 P

JWT910*N3050 X X 1 P

JWT910*N3069 X X 1 P

JWT920*N X X 2 P

JWT920*N3050 X X 2 P

NWNBX2SP301NW22 X X X 2 S

NWT721*A1126 X X X 2 S

NWT811*N5422 X 1 S

NWT821*N3022 X 2 S

NWT911*N5422 X X 1 S

NWT921*N3022 X X 2 S

NWTF21*M1126 X X X 2 S

NWTF21*N1126 X X X 2 S

SWL520*N X X X 2 P

SWL521*N X X X 2 S

SWLB20*N X X X 2 P

SWLB21*N X X X 2 S

SWLF20*N X X X 2 P

SWLF21*N X X X 2 S

SWLT20*N X X X 2 P

SWLT21*N X X X 2 S

SWLY20*N X X X 2 P

SWLY21*N X X X 2 S

Washer

Model Non-

metered Metered Electronic

Control

Coin

Slide

Ready

Coin

Drop

Ready

Coin

Drop

Installed

Card

Reader

Ready

Card

Reader

Installed

Motor

Speed Wash-

tub

* Add Letter To Designate Color. L – Almond W – White Q – Bisque

Key: 1 = 1 Speed Motor, 2 = 2 Speed Motor, P = Porcelain Washtub, S = Stainless Steel Washtub

This manual suits for next models

333

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