Alcatel-Lucent 8078s Bluetooth Premium User manual

OpenTouch® Suite for MLE

8078s Bluetooth® Premium DeskPhone

8078s Premium DeskPhone

8068s Bluetooth® Premium DeskPhone

8068s Premium DeskPhone

8058s Premium DeskPhone

8028s Premium DeskPhone

8018 DeskPhone

8008GDeskPhone

8008 DeskPhone

User Manual

8AL90339ENADed01-1948

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Introduction

Thank you for choosing an Alcatel-Lucent Enterprise Desk Phone.

This document describes the services offered by the 8000 range desk phones in connection with an

OmniPCX Enterprise system.

The 8000 range is composed by the following desk phones:

•Alcatel-Lucent 8078s Bluetooth® Premium DeskPhone (8078s BT).

•Alcatel-Lucent 8078s Premium DeskPhone (8078s).

•Alcatel-Lucent 8068s Bluetooth® Premium DeskPhone (8068s BT).

•Alcatel-Lucent 8068s Premium DeskPhone (8068s).

•Alcatel-Lucent 8058s Premium DeskPhone (8058s).

•Alcatel-Lucent 8028s Premium DeskPhone (8028s).

•Alcatel-Lucent 8018 DeskPhone (8018).

•Alcatel-Lucent 8008G DeskPhone (8008G).

•Alcatel-Lucent 8008 DeskPhone (8008).

These models offer enhanced ergonomic features for more effective communication.

Your phone can be used in any business environment, from on-premise PBX, to cloud deployment on

multiple platforms, such as Alcatel-Lucent Enterprise servers or third-party SIP telephony platforms.

The labels and icons displayed depend on the type and the skin of the set. The label is not displayed if

the corresponding feature is not configured on your telephone system. Depending on the size of the

display, some labels may be truncated. All labels are displayed in color and are italicized. This icon

describes a succession of actions or labels you have to do or select: .

This icon describes the consequence of an action: .

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Available features depend on the software version and the phone model. Please contact your system

administrator to determine the features available on your system.

8078s

8068s

8058s

8028s

8018

8008G

8008

IP Phone

Color screen

Monochrome screen

Busy light logo on back shell

Theme (skin)

Adjusting the contrast of the

display

Ambient light sensor

Audio services (hands-free,

handset and headset)

Symphonic HD

Super Wide Band melodies

USB audiohub

Bluetooth® audiohub

Bluetooth® handset

(o)

Super Wide Band Comfort

handset

Wide Band Comfort handset

8008 Standard Handset

Bluetooth® Smart Ready

Compatible with Bluetooth ®

headset

USB headset

Jack headset (3.5 mm, 4

pole)

RJ9 headset*

Two-port Gigabit Ethernet

switch with Power Over

Ethernet support

Two-port Fast Ethernet

switch with Power Over

Ethernet support

Premium Add-on 10 keys

modules

Premium Smart display 14

keys module

Premium add-on 40-key

modules

*Use an adapter RJ9 to connect a headset (3GV28177AA).

(o): optional.

The labels andicons presented inthis document are not contractually binding and may bemodifiedwithout

prior warning.

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History of the document

8AL90339xxAD

•Bluetooth® advanced features (beacon)

•Visual Notification Assistant (VNA)

•8008G DeskPhone

•New ringtones and skins

•Synphonic HD

•USB audiohub

•Bluetooth® audiohub

8AL90339xxAC

•8008 DeskPhone.

•New description of accessories: 8008 wall mount kit, USB external ringing

interface module.

•8058s dual display mode.

8AL90339xxAB

•8018 DeskPhone.

•Add list and description of accessories: 8115/8125 Audioffice, External

ringing interface module, Premium Wall mount kit, 8018 wall mount kit.

•Add technical specifications.

•Add ordering information.

8AL90339xxAA

•8078s,8068S,8058s,8028s Premium DeskPhone.

Premium DeskPhone 
 
 
 
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 Getting to know your telephone 8 
 8078s Bluetooth/ 8078s Premium DeskPhone 8 
 8068s Bluetooth/ 8068s Premium DeskPhone 11 
 8058s Premium DeskPhone 14 
 8028s Premium DeskPhone 17 
 8018 DeskPhone 19 
 8008 / 8008G DeskPhone 21 
 Symphonic HD (Super Wideband audio) 23 
 Welcome screens 24 
 User local menu 25 
 Status icons/ Call icons 27 
 Permanent features keys 28 
 Keyboard 29 
 Connectors 30 
 Description of the connectors 30 
 Add-on module 32 
 Next generation of Bluetooth® handsets (ALE Wideband Bluetooth® Handset) 35 
 First generation Bluetooth® handset (ALE Bluetooth® Handset) 38 
 Comfort wired handset 40 
 Audio encryption 41 
 Using your telephone 42 
 Identify the terminal you are on 42 
 Consulting the call log 42 
 Making a call 43 
 Receiving a call 43 
 Ignore the call 44 
 Switching between audio modes 44 
 Activating the loudspeaker during a conversation (handset lifted) - Group listening feature 45 
 Making calls by name (company directory) 45 
 Make calls via your programmed call keys (Perso page/F1 and F2 keys/Add-on module) 45 
 Redialing 45 
 Callback requests 46 
 Call back an unanswered call 46 
 Requesting automatic callback if internal number is busy 47 
 Receiving interphony calls 47 
 Sending DTMF signals 47 
 Mute, so that your contact cannot hear you 48 
 Forwarding calls to your voice message service 48 
 Consulting your voice mailbox 48 
 Sending a text message to an internal contact 49 
 Consulting text messages 49 
 Lock / unlock your telephone 50 
 Making a second call during a conversation 50 
 Answering a second call during a conversation 50 
 Switching between calls (Broker call) 51 
 Transferring a call 51 
 Three-way conference with internal and/or external contacts (conference) 51 
 Talk simultaneously to more than 2 contacts 52 
 Placing a call on hold (hold) 52 
 Placing an outside call on hold (parking) 53 
 Intrusion into an internal conversation (barge-in) 53 
 Signal malicious calls 53 
 Recording the current conversation 54 
 Forwarding calls to another number (immediate forward) 54 
 Forwarding calls if you do not answer or if you are busy 54 
 Do not disturb 55 
 Forwarding calls to your pager 55 

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 Forwarding your calls from the receiving terminal ('Follow me') 55 
 Applying a selective forward 55 
 Cancelling all forwards 56 
 Leaving a text message for internal callers 56 
 'Meet me' conference 57 
 Initiate a 'Meet me' conference 57 
 Join a 'Meet me' conference 57 
 Sharing 58 
 Answering the general bell 58 
 Manager/Assistant filtering 58 
 Call pick-up 58 
 Hunting groups 58 
 Calling an internal contact on his/her pager 59 
 Answering a call on your pager 59 
 Calling a contact on his/her loudspeaker 59 
 Broadcasting a message on the loudspeakers of a station group 59 
 Managing your charges 60 
 Charging your calls directly to business accounts 60 
 Finding out the cost of an outside call made for an internal user from your terminal 60 
 Do more with your desk phone 61 
 Use your desk phone as a USB audiohub for your computer 61 
 Use your desk phone as a Bluetooth® audiohub with your mobile phone (hands-free mode, handset 
and headset) 65 
 Configure your phone for remote working 70 
 Beacon: using your desk phone for geo-localization in the enterprise 74 
 Visual Notification Assistant (VNA) 75 
 EHS (Electronic Hook Switch) 76 
 Programming your telephone 77 
 Initializing your voice mailbox 77 
 Customizing your voice greeting 77 
 Modify the password for your phone set 77 
 Modify the password for your voice mailbox 78 
 Adjusting the audio functions 78 
 Audio ambiences 79 
 Hearing Aid 79 
 Adjusting the brightness of the desk phone (8078s, 8068s, 8058s, 8028s Premium DeskPhone) 80 
 Adjusting the contrast of the display (8028s, 8018, 8008G, 8008) 81 
 Selecting the welcome page 81 
 Selecting language 81 
 Programming keys for call numbers and functions (Perso page/F1 and F2 keys/Add-on keys) 81 
 Modify a programmed key 82 
 Delete a programmed key 82 
 Programming an appointment reminder 83 
 Call the associated set 83 
 Forward your calls to the associated number 83 
 Modify the associated number 84 
 The Tandem configuration 84 
 Create, modify or consult your interphony list (max. 10 numbers) 84 
 Install a jack accessory (headset, hands-free, loudspeaker) (8078s, 8068s, 8058s, 8028s Premium 
DeskPhone) 84 
 Install a USB accessory (Headset, Handsfree, Loudspeaker) 86 
 Install a RJ9 headset (8008G/8008 DeskPhone) 86 
 Manage connected devices 86 
 Installing and using an ALE Bluetooth® wireless handset 87 
 Installing a Bluetooth® Wireless Technology headset (pairing) 87 
 Using a Bluetooth® Wireless Technology headset 88 
 Display all paired Bluetooth® devices 88 

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 Improve the Bluetooth® audio quality in a high Wi-Fi density environment 88 
 Removing a Bluetooth® accessory (headset, handset, etc.) 88 
 Contacting your administrator (Technical support) 89 
 Hardware model 89 
 Phone auto test 90 
 Access to administrator configuration 90 
 ACD: Agent set/ Supervisor station 91 
 Agent set 91 
 Open an agent session (LogOn) Agent set 91 
 ACD application welcome screen Agent set 91 
 Close an agent session (LogOff) 92 
 Supervisor station 92 
 Open a supervisor session (LogOn) 92 
 Processing group- Supervisor entry/withdrawal 92 
 Supervision or acceptance of an assistance request 93 
 Close a supervisor session 93 
 Use the telephone in SIP survivability ('safe' mode) 94 
 Making a call 94 
 Make a call using the personal phone book 94 
 Redialing the last number dialed 95 
 Receiving a call 95 
 Making a second call during a conversation 95 
 Answering a second call during a conversation 96 
 Placing a call on hold (hold) 96 
 Switching between calls (Broker call) 97 
 Transferring a call 97 
 Three-way conference with internal and/or external contacts (conference) 97 
 Mute, so that your contact cannot hear you 97 
 Adjust audio volume 98 
 Forwarding calls to another number (immediate forward) 98 
 Adjusting the audio functions 98 
 Selecting language 99 
 Sending DTMF signals 99 
 Accessories 100 
 List of accessories 100 
 USB external ringing interface module (USB Interface module 2 relays 3GV28184AA) 102 
 External ringing interface module (MWS 3GV28050AA) 104 
 Wall mounting kit 106 
 Connect a 3 pole jack headset 109 
 Alcatel-Lucent Enterprise Application Partner Program 110 
 Technical specifications 111 
 Ordering information 114 
 Guarantee and clauses 116 
 Safety Instructions 116 
 Regulatory Statements 117 
Quick guide 118 
 
 

Getting to know your telephone

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Getting to know your telephone

8078s Bluetooth/ 8078s Premium DeskPhone

This phone is part of the IP phone range. With its 5 inch color touch display, the 8078s Premium

DeskPhone delivers a great user experience and great conversation comfort with an outstanding super

wideband audio quality (HD audio) either in hands-free or using the Super Wide Band Comfort handset.

Additionally, the 8078s Bluetooth® Premium DeskPhone improves your experience with its Bluetooth®

handset or other Bluetooth® accessories. The 8078s Bluetooth® Premium DeskPhone is 'Bluetooth®

Smart Ready'. You can personalize the phone by selecting a theme (skin). It is compatible with remote

working. Consequently, it is perfect for use in your Enterprise office or in Home working.

Phone description

LED

Flashing blue: incoming call / appointment alarm.

Color touchscreen display with auto brightness

adjustment which improves the user experience and

achieves power savings (ambient light sensor).

Permanent feature keys: quick access to the phone's

main features.

Your phone can be equipped with one of the following

handsets:

•Bluetooth® wireless handset (8078s BT).

•Wired handset (Wide Band Comfort Handset / Super

Wide Band Comfort Handset).

3.5 mm, 4 pole jack (TRRS standards: CTIA).

Magnetic alphabetic keyboard.

An adjustable and stable foot.

Super wideband loudspeaker for optimized sound.

Main screen and navigation keys

Top bar (date, time, status icons)

Display the page by selecting

the corresponding tab.

Forward icon.

Softkeys: Menus and actions

available depending on the

selected page.

Navigation softkeys and

quick access to specific

settings.

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Call management screen

Tabs: Incoming call

icon, Call in progress,

Call on hold, 

Softkeys: actions

available depending on

the call status (when

presentation screen is

not displayed).

Notification (popup) of

incoming call.

Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on

hold, arrival of new call). When a call is in progress, press on the corresponding tab to look at

calls on hold or incoming calls.

All features are accessible while the call is displayed on the screen. Use the Up and Down

arrows to move up or down a page. These functions (transfer, conference, etc.) are directly

related to the status of the call consulted. For example, the transfer function will not be available

between a call in progress or on hold and an incoming call.

Use to switch to the main screen during conversation to access some functions, for example,

searching by name.

Calls can also be managed from the Perso page. While the call is in progress, press the Back/Exit key

and display the Perso page. Calls in progress or waiting calls are displayed on the different line keys. It

is then possible to converse with the contact of your choice by pressing the key associated to the

contact.

Access to the user local menu

Or (long press) Open the user local menu: Audiohub, Display, Bluetooth, Skin, About (see:

User local menu).

The User Local menu can also be accessed from the system MENU: Reach the 'Menu' page Settings

Phone Local Menu

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Change the theme (skin) of your phone

•The phone is in idle state.

•Or (long press) Skin

•Select the desired new theme from the list (Arcturus,

Rainbow, Green, Luxury, Century). Some skins

depend on the release of the phone (Century). The

pictures are given as an example.

•

Changing the theme may take a few seconds. A corporate

theme can be installed by your administrator. In this case,

you cannot change the theme. The ringtone settings can be

integrated into a theme.

Busy light logo on back shell

The logo on back shell can be illuminated. The color changes when you are busy.

•The phone is in idle state.

•Or (long press) Display Advanced Busy light

•Activate or deactivate the logo LED feature.

•

Bluetooth Smart Ready

Your phone is 'Bluetooth® Smart Ready'. It can receive and share Bluetooth® signals from

various Bluetooth® devices (Bluetooth® and Bluetooth® Smart or Low-energy devices). Use your phone

as a Bluetooth ® speaker phone, as a conferencing module in your desktop. It is ready for future

services available on the fly in a subsequent software upgrade. This feature can be deactivated by the

administrator.

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