Alcatel-Lucent 8068 User manual

OmniPCX Office

Rich Communication Edition

8068 Premium DeskPhone

8039 Premium DeskPhone

8038 Premium DeskPhone

Attendant set

R100

8AL90303ENABed01 -1617

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Introduction

This guide describes the services offered by the Premium DeskPhone attendant set connected to an

OmniPCX Office Rich Communication Edition system.

8068 Bluetooth® Premium DeskPhone (8068 BT)

8068 Premium DeskPhone

8039 Premium DeskPhone

8038 Premium DeskPhone

This guide covers the specific functions of the Premium DeskPhone attendant set (refer to the set user

manual for a decsription of the other services):

Restricted service.

Reserving a group of outside lines for exclusive operator use.

Diverting operator calls to another number.

Broadcasting background music on the external loudspeaker.

Answering a night call.

Programming.

The operator station receives incoming calls and routes them to the appropriate extensions within the

system.

Depending on the amount of traffic handled, your system can have one or more operator stations:

Grouped: all stations ring simultaneously.

Assigned to specific time periods: only stations currently operational will ring.

This option is set up by your installation technician.

The labels and icons displayed on the phone depend on the type of the set.

Some features are depended on the type of the set.

The labels and icons presented in this document are not contractually binding and may be modified

without prior warning.

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1GETTING TO KNOW YOUR TELEPHONE 5

1.1 8068 BLUETOOTH®/8068 PREMIUM DESKPHONE 5

1.2 8038/8039 PREMIUM DESKPHONE 5

1.3 CONNECTIVITIES 6

1.4 WELCOME SCREENS 7

1.5 NAVIGATION 7

1.6 STATUS ICONS /CALL ICONS 8

1.7 PERMANENT FEATURES KEYS 8

1.8 ALPHABETIC KEYBOARD 9

1.9 ADD-ON MODULE 10

1.10 CALL MANAGEMENT SCREEN 11

1.11 BLUETOOTH®WIRELESS HANDSET 12

2OPERATOR STATION (OS) FUNCTIONS 13

2.1 SETTING RESTRICTED SERVICE 13

2.2RESERVING A GROUP OF LINES 13

2.3 MANUALLY DIVERTING OPERATOR CALLS TO ANOTHER NUMBER 14

2.4 BROADCASTING BACKGROUND MUSIC ON THE EXTERNAL LOUDSPEAKER 14

2.5 ANSWERING A NIGHT CALL 15

2.6 USING A HEADSET 15

2.7 WHEN YOU RETURN,CONSULT YOUR GENERAL VOICE MAILBOX 16

3PROGRAMMING FUNCTIONS 17

3.1 ACCESSING PROGRAMMING 17

3.2 PROGRAMMING SYSTEM DIRECTORY (COMSPD) 17

3.3 PROGRAMMING DATE AND TIME (CLOCK) 17

4SETTING VARIOUS SUBSCRIBER TELEPHONE PARAMETERS 18

4.1 ACCESSING THE SUBSCRIBER FUNCTION 18

4.2 SUBSCRIBER NAME (NAME) 18

4.3 RESETTING A SUBSCRIBER PASSWORD (RESCOD) 19

4.4 SUBSCRIBER DISPLAY LANGUAGE (LANG) 19

4.5 SUBSCRIBER PERSONAL DIRECTORY (PERSPD) 19

4.6 SUBSCRIBER DISCRIMINATION CRITERIA (BARRNG) 20

4.7 ENABLE THE CLASS SERVICE 20

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5COMPLEMENTARY ‘EXPERT’ FUNCTIONS 21

5.1 ACCESSING THE ‘EXPERT’FUNCTION 21

5.2 TABLE OF BUSINESS CODES (ACCOUN) 21

5.3 DIRECT NUMBERS OF EXTENSIONS (PUBNUM) 22

5.4 GREETING AND HOLDING MESSAGES (MOH) 22

5.5 DECT CORDLESS TELEPHONES 24

5.6 CHANGING THE OPERATOR PASSWORD (PASSWD) 24

5.7 RESETTING THE SYSTEM (RSTSYS) 25

5.8 VOICE MESSAGE SERVICE 25

5.9 SOFTWARE LICENSE AGREEMENTS 28

6GUARANTEE AND CLAUSES 29

6.1 SAFETY INSTRUCTIONS 29

6.2 REGULATORY STATEMENTS 30

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1Getting to know your telephone

1.1 8068 Bluetooth® / 8068 Premium DeskPhone

1.2 8038/8039 Premium DeskPhone

Bluetooth®

wireless handset

(8068BT)

Wired handset

3.5 mm headset jack

Alphabetic keyboard

Loudspeaker

Color screen

10 dedicated functions keys

Permanent feature keys: quick

access to the phone’s main

features

Navigation

LED

Flashing blue: incoming call Arrival of a new call

Flashing orange: alarm

An adjustable and stable foot

Handset

3.5 mm headset jack

Alphabetic keyboard

Monochrome screen

10 dedicated functions keys

Permanent feature keys: quick

access to the phone’s main

features

Navigation

LED

Flashing blue: incoming call Arrival of a new call

Flashing orange: alarm

An adjustable and stable foot

Loudspeaker

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1.3 Connectivities

Description of the connectors

8039

8068 / 8038

Add-on module connector (SATA type).

1 RJ 11 connector for external ringer and

audio active envelop indicator.

1 RJ 11 connector for external ringer

and audio active envelop indicator.

Add-on module connector (SATA type).

1 RJ 9 connector for alphanumerical

keyboard.

1 RJ 9 connector for alphanumerical

keyboard.

One RJ9 connector for a corded

handset .

One 10/100/1000 Gigabit Ethernet

connector (PC).

One 10/100/1000 Gigabit Ethernet

connector (LAN).

DC power jack for an external power

adaptor.

One RJ9 connector for a corded handset.

Cable path for line connection (8029/8039 Premium DeskPhone)

Make sure you position the cable correctly in the compartment intended for that purpose:

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1.4 Welcome screens

You can access all of your phone's features from these screens. The default display has three pages

that you can access by pressing the page tabs at the top of the screen. The selected page is

highlighted.

oMenu

oPerso

oInfo

Menu page:

Contains all features and applications accessible by pressing the label of the desired feature or

application From this page, it is possible to adjust the ringer volume, program the time of an

appointment, lock the terminal, define the default page displayed, configure voice mail, and

access telephone functions such as calling back one of the last numbers or intercepting calls.

Perso page:

Contains call line keys (allowing supervision of calls) and programmable call keys.

Info page:

Contains information on the telephone and the status of its functions: name, telephone

number, number of messages (including call log events, instant messages and voice messages),

activation of transfer function, appointment reminder, etc.

/ Transfer icon: Pressing the key next to this icon allows you to program or change the

transfer function.

1.5 Navigation

OK key: Used to validate your choices and options while programming or configuring.

Left-right navigator: Used to move from one page to another and display information

about current calls (call in progress, calls on hold, incoming call).

Up-down navigator: Used to scroll through the content of a page.

Back/Exit key Use this key to go back to the previous step. Use this key to go back to the

homepage (long press).

8068

8038/8039

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1.6 Status icons / Call icons

Icons giving information about some specific configurations of the phone or about call status are

displayed in the top bar of the screen.

Headset connected

Telephone locked

Appointment programmed

Incoming call icon

Call in progress icon

Call holding icon

1.7 Permanent features keys

They are located just above the loudspeaker.

Mute and intercom key.

During a call, press this key to stop your contact from hearing you. When idle, press

this key to switch the phone to intercom mode. When you receive a call, the phone

hooks off automatically and you go straight into handsfree mode. When activated, this

is key blue.

Turn down the volume Lower the contrast.

Turn up the volume Increase the contrast.

Pressing this key answers an incoming call in handsfree mode (the key is blue). When a

call is in progress, pressing this key switches from handsfree mode to headset or

handset mode.

Programmable keys (F1 and F2 keys).Lit when the function associated with the key is

activated. A service or a direct call can be associated to these keys.

Redial key: to access the 'Redial' feature:

Last number redial (short press).

Call back on the last 10 number dialed (long press).

Guide key: Used to obtain information on functions of the ‘menu’ page and to program

key of the ‘perso’page.

Messaging key to access the messaging portal (call log, voice messages and instant

messages).

This key flashes blue when there is a new event such as a new voice message, a new

instant message or a new event in the call log.

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1.8 Alphabetic keyboard

Your set is provided with an alphabetic keyboard

depending on your country and language:

Country variants:

oAZERTY

oQWERTZ

oQWERTY (international)

oQWERTY (nordic)

Use the keyboard to enter names while configuring the phone. Directly access the dial by name

feature by entering the name of your caller on the keyboard.

Below is a list of the function keys that allow you to access all the symbols.

Cursor moving keys (left, right, up and down): allows you to navigate edit boxes. Press the

Alt key to access the left and up directions.

Caps lock: to write text in capital letters.

Alt key: to access specific and punctuation characters.

Enter key: to validate edited text.

Backspace key: to delete one character in an edit box.

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1.9 Add-on module

Flashing blue: incoming call

Installation

Premium Add-on 10 keys modules

1. Remove the protection of the dedicated compartment behind the set.

2. Insert the add-on correctly in the compartment.

3. Plug the provided cord into the dedicated socket behind your set.

4. Fix the add-on with the provided screw.

Premium Add-on 40 keys / Premium Smart Display 14 keys:

Plug the provided cord into the dedicated socket behind your phone.

If you wish, fix the feet (set and add-on) with the the add-on clip available as an option in pack

(x4).

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