Acer Aspire Z5760 User manual

Aspire Z3760 / Z3761 / Z5760 / Z5761

All-In-One Computer Service Guide

PRINTED IN TAIWAN

Service guide files and updates are available

on the Acer/CSD web site; for more

information, go to http://csd.acer.com.tw

ii Aspire Z3760 / Z3761 / Z5760 / Z5761 AIO Computer Service Guide

Revision History

Refer to the table below for changes made on this version of the Aspire Z3760 / Z3761 / Z5760 / Z5761 All-In-One Computer

Service Guide.

Date Chapter Updates

Aspire Z3760 / Z3761 / Z5760 / Z5761 AIO Computer Service Guide iii

transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in

any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without

the prior written permission of Acer Incorporated.

Disclaimer

The information in this guide is subject to change without notice.

Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the

contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular

purpose. Any Acer Incorporated software described in this guide is sold or licensed "as is". Should the

programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its

dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential

damages resulting from any defect in the software.

Acer is a registered trademark of Acer Incorporated.

Other brand and product names are trademarks and/or registered trademarks of their respective holders.

iv Aspire Z3760 / Z3761 / Z5760 / Z5761 AIO Computer Service Guide

Conventions

The following textual conventions are used in this service guide.

SCREEN MESSAGES Denotes actual messages that appear on screen.

NOTE Gives additional information related to the current topic.

WARNING Alerts you to any physical risk or system damage that might result from

doing or not doing specific actions.

CAUTION Gives precautionary measures to avoid possible hardware or software

problems.

IMPORTANT Reminds you to do specific actions relevant to the accomplishment of

procedures.

Aspire Z3760 / Z3761 / Z5760 / Z5761 AIO Computer Service Guide v

Service Guide Coverage

This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION

decided for our "global" product offering. To better fit local market requirements and enhance product

competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on

card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic

service guide. In such cases, please contact your regional offices or the responsible personnel/channel to

provide you with further technical details.

FRU Information

Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available

on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in

the printed service guide. For AUTHORIZED SERVICE PROVIDERS, your office may have a DIFFERENT

part number code to those given in the FRU list of this printed service guide. You MUST use the list provided

by your regional Acer office to order FRU parts for repair and service of customer machines.

vi Aspire Z3760 / Z3761 / Z5760 / Z5761 AIO Computer Service Guide

vii Aspire Z3760 / Z3761 / Z5760 / Z5761 AIO Computer Service Guide

Chapter 1 – Features and Specifications 1

System Features 1

Physical Specifications 2

System Tour 3

Front View 3

Left View 4

Right and Rear Views 5

Hardware Specifications 6

Processor 6

Chipsets 6

BIOS 6

Memory 6

Hard Disk Drive 7

Optical Disc Drive 7

Ethernet 8

Wireless LAN 8

Bluetooth 8

Audio 8

Webcam 8

Display 9

Power Supply Unit 9

Chapter 2 – System Utilities 11

CMOS Setup Utility 11

Accessing the Setup Utility 12

Navigating through the Setup Utility 13

Setup Utility Menus 13

Chapter 3 – System Disassembly 25

Disassembly Tools 25

Pre-disassembly Procedure 25

Disassembly Procedures 26

Removing the Computer Stand 26

Removing the I/O Cable Cover 27

Removing the Rear Cover 28

Removing the I/O Cable Plate 29

Removing the Optical Disc Drive 29

Removing the WLAN Module 31

Removing the Scaler Board 33

Removing the USB/Audio Board 35

Removing the Speakers 37

Removing the Side Board Cover 39

Removing the Converter Board 40

Removing the Touchscreen Control Board 41

Removing the Wall Mount Plate 43

Removing the Graphics Card 44

Removing the System Fan 46

Removing the Hard Disk Drive 48

Removing the TV Tuner Card 50

Table of Contents

Aspire Z3760 / Z3761 / Z5760 / Z5761 AIO Computer Service Guide viii

Removing the Heat Sink Fan (HSF) Assembly 51

Removing the Processor 52

Removing the Memory Modules 53

Removing the Power Supply Unit 54

Removing the Mainboard 56

Removing the I/O Shield 57

Removing the System Fan Brace 58

Removing the Side Bezel 59

Removing the Front Bezel 60

Removing the Capacitive LED Board 62

Removing the Bluetooth Module 63

Removing the Light Bars 64

Removing the Webcam Module 65

Removing the Power Button 65

Removing the Speaker Mesh Cover Assembly 66

Removing the LCD Panel 67

Removing the LCD Panel Brackets 68

Removing the LCD LVDS Cable 68

Removing the System Cables 69

Chapter 4 – Troubleshooting 71

Hardware Diagnostic Procedure 71

System Check Procedures 71

Checkpoints 72

POST Error Indicators 76

Configuring the ME Firmware 87

Clearing CMOS 88

BIOS Recovery 89

BIOS Update 90

Updating the BIOS in DOS Mode 90

Updating the BIOS in Windows Mode 91

Chapter 5 – System Architecture 95

Block Diagram 95

Mainboard Layout 96

Chapter 6 – Field Replaceable Unit (FRU) List 97

Exploded Diagram 98

FRU Lists 101

Appendix A – Model Definitions and Configurations 115

Appendix B – est Compatible Components 119

Approved Vendor List (AVL) 121

Appendix C – Online Support Information 123

Index 125

Table of Contents

Aspire Z3760 / Z3761 / Z5760 / Z5761 AIO Computer Service Guide 1

This chapter lists the features and specifications of the Aspire Z3760 / Z3761 / Z5760 / Z5761 AIO computer.

System Features

NOTE The items listed in this section are for reference only. The exact configuration of your PC depends

on the model purchased.

Component Description

Processor • LGA1155 socket

• Supports the Intel Core Second Generation Processor Family

Chipset • Intel H67 Chipset (PCH)

• SIO ITE 8728F-CX (Super I/O)

Memory • Four DIMM slots

• Supports 1066/1333 MHz DDR3 UNB-DIMM (unbuffered)

•16GB maximum memory capacity (using four 4 GB modules)

PCI expansion options • One PCI Express 2.0 x16 slot (for graphics card installation)

• One PCI Express 2.0 x1 slot (for TV tuner card installation)

Display •Displaysize

– Aspire Z3760 / Z3761: 21.5-inch LCD panel

– Aspire Z5760 / Z5761: 23-inch LCD panel

• Windows 7 compliant multi-touchscreen function for Aspire Z3761 /

Z5761

• HDMI 1.4 compliant

Audio • Two built-in 5W stereo speakers

• Realtek ALC662VC-0 5.1+2 channel high definition audio codec

• Dolby Home Theater v3 compliant

I/O ports • Right panel

– USB ports (two)

– Headphone jack

– Microphone jack

• Left panel

– HD dual digital TV tuner (optional)

– Line-in, line-out, and microphone jacks

– USB ports (six)

– Ethernet jack (RJ-45)

– External display (VGA) port

– DVI port (optional)

– HDMI port

– PS/2 mouse and keyboard ports

– Two USB 3.0 ports (optional via USB 3.0 add-in card installation)

Media storage • 3.5-inch 25.4 mm 5400/7200 rpm SATA / SATA II hard disk drive (HDD)

• Slim type SATA optical disc drive (ODD)

Features and Specifications

Chapter 1

2 Aspire Z3760 / Z3761 / Z5760 / Z5761 AIO Computer Service Guide

Physical Specifications

Card reader • 9-in-1 card reader slot

• Supports MultiMediaCard (MMC), Reduced-Size MultiMediaCard

(RS-MMC), Secure Digital (SD), xD-Picture Card (xD), Secure Digital

High Capacity (SDHC), Memory Stick (MS), Memory Stick PRO

(MS PRO) cards, CompactFlash Type I and II (CF-I, CF-II), and

microdrives

Connectivity • Wired LAN: Onboard 10/100/1000 Ethernet support

• WLAN option: Mini Card wireless network adapter (802.11 b/g/n)

• WPAN option: Bluetooth®2.1+EDR (Enhanced Data Rate)

• Integrated 2.0 MP webcam

DIgital TV tuner (optional) • AVerMedia H753-A TV Tuner Card PCIe Hybrid ATSC card

• AVerMedia H753-D TV Tuner Card PCIe Hybrid DVB-T card

Digital media protection • Support Blu-ray Disc content protection

• B-CAS card – This optional card allows users to access protected digital

TV broadcasts.

Ventilation • Heat sink fan for the processor

•PSUfan

• System fan (only for systems with certain graphics card models installed)

Power supply 220 W power supply unit with PFC or non-PFC option (power factor

correction)

Operating system support • Microsoft Windows 7 (Home Premium x64/x86, Home Basic x86)

•FreeDOS

• Linux LL95

Antivirus software McAfee Internet Security

Security • BIOS-based user and supervisor passwords

• Kensington lock

Power management • ACPI 2.0-compliant

• Energy Star 5.0 compliant

Sustainability compliance • EPEAT Silver

•HSF

•RoHS

• Eup Lot 6

Aspect Description

System dimension (W × H × D) 99 × 496 × 549 mm (3.9 × 19.53 × 21.61 in)

Mainboard form factor Standard DTX

Mainboard dimensions (W × H) 200 × 244 mm

Component Description

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