Acer Aspire M3970 User manual

Acer

Aspire M3970

Service Guide

PRINTED IN TAIWAN

Revision History

Please refer to the table below for the updates made on this service guide.

Date Chapter Updates

iii

transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in

any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without

the prior written permission of Acer Incorporated.

Disclaimer

The information in this guide is subject to change without notice.

Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the

contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular

purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the

programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its

dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential

damages resulting from any defect in the software.

Acer is a registered trademark of Acer Corporation.

Intel is a registered trademark of Intel Corporation.

Pentium Dual-Core, Celeron Dual-Core, Core 2 Duo, Core 2 Quad, Celeron, and combinations thereof, are

trademarks of Intel Corporation.

Other brand and product names are trademarks and/or registered trademarks of their respective holders.

Conventions

The following conventions are used in this manual:

SCREEN

MESSAGES Denotes actual messages that appear on screen.

NOTE Gives additional information related to the current topic.

WARNING Alerts you to any physical risk or system damage that might result from doing

or not doing specific actions.

CAUTION Gives precautionary measures to avoid possible hardware or software

problems.

IMPORTANT Reminds you to do specific actions relevant to the accomplishment of

procedures.

Service Guide Coverage

This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION

decided for Acer's "global" product offering. To better fit local market requirements and enhance product

competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on

card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic

service guide. In such cases, please contact your regional offices or the responsible personnel/channel to

provide you with further technical details.

FRU Information

Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available

on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in

the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a

DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the

list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

vii

System Tour 1

Features 1

Block Diagram 4

System Components 5

Front Panel 5

Rear Panel 6

Hardware Specifications and Configurations 7

Power Management Function(ACPI support function) 10

System Utilities 11

CMOS Setup Utility 11

Entering CMOS setup 12

Navigating Through the Setup Utility 12

Setup Utility Menus 13

System Disassembly and Assembly 23

Disassembly Requirements 23

Pre-disassembly Procedure 24

Removing the Side Panel 25

Removing the Front Bezel 26

Removing the Heat Sink Fan Assembly 27

Removing the Processor 29

Removing the VGA Card 31

Removing the Wireless LAN Card 32

Removing the TV-Tuner Card 33

Removing the PCI-E Modem Card 34

Removing the Memory Modules 35

Removing the Hard Disk Drive 36

Removing the Bracket of Removable HDD 38

Removing the Optical Drive 39

Removing the System Fan 41

Removing the Daughter Board 43

Removing the Power Supply 44

Removing the Mainboard 45

Removing the Top Cover 48

Removing the Power Switch and LED Cable Assembly 50

Removing the Card Reader 51

Removing the Top USB and Audio I/O Assembly 52

Assembly Requirements 54

Assembly Procedure 55

Install the Processor 56

Install the Heat Sink Fan Assembly 57

Install the Memory 58

Romoving the Side Panel 59

Removing the Daughter Board 60

Removing the Cage of Hard Disk Drive 61

Removing the PCI Cover 62

Install the Power Supply 63

Install the I/O Shielding 64

Install the Main Board 65

Install the Optical Drive 67

Install the Hard Disk Drive 69

Table of Contents

viii

Install the Daughter Board 72

Install the System Fan 73

Install the PCI-E Modem Card 74

Install the TV-Tuner Card 75

Install the Wireless LAN Card 76

Install the VGA Card 77

Install the Front Bezel 78

Install the Side Panel 79

System Troubleshooting 80

Hardware Diagnostic Procedure 80

System Check Procedures 81

Power System Check 81

System External Inspection 81

System Internal Inspection 81

Beep Codes 82

Checkpoints 83

BIOS Recovery 86

Jumper and Connector Information 89

M/B Placement 89

Jumper Setting 91

Setting Jumper 91

FRU (Field Replaceable Unit) List 99

Aspire M3970 Exploded Diagram 100

Aspire M3970 FRU List 102

Chapter 1 1

Features

Below is a brief summary of the computer’s many feature:

NOTE: The features listed in this section is for your reference only. The exact configuration of the system

depends on the model purchased.

Operating System

•Microsoft Windows 7 Home Premium x64

•Microsoft Windows 7 Home Basic x64

•Microsoft Windows 7 Home Premium x86

•Microsoft Windows 7 Home Basic x86

•Microsoft Windows 7 Starter x86

•Linpus XWindows

•Free DOS

Processor

•Intel Sandy Bridge Processor includes unlock K SKU CPU.

•Socket type: LGA1155.

•FMB: 65W / 95W TDP.

Chipset

•Intel H67

PCB

•4 Layer uATX form factor 9.6in X 9.6in (24.38cm X 24.38cm)

Memory subsystem

•Socket Type: DDR III connector

•Socket Quantity: 4 DIMMs

•2 channels, 2 DIMMs per channel . Different colors for DIMM 0 and DIMM 1.

•Dual channel should be enabled always when plug-in 2 same memory size DDRIII. memory module.

•Max memory of 16 GB supported (using 4Gb tech).

•Support DDR3 1.5V 1066/1333 (1GB / 2GB / 4GB).

•Follow Acer DT EE Request.

Graphics

•Intel® HD Graphics Support (supported by CPU)

•Follow PCI Express spec.

•Dual independent display.

•Digital display (HDMI/DVI/DP/eDP) and VGA.

•Support Intel InTru 3D technology (via HDMI1.4a port).

System Tour

Chapter 1

2Chapter 1

•DVMT 5.0 technology support.

•Enhanced 3D and Clear Video technology support.

•Need to measure VGA follow Acer VGA SOP.

•PCEx16 socket must with latch and afford the weight of any VGA card.

•Monitor compatible is requested to the monitor AVL and DQM recommended list.

Hard disk drive

•Support up to four SATA ports

•3.5",25.4mm

•Capacity and models are listed on AVLC

Optical disk drive

•Support one SATA 5.25" standard ODD

•Support DVD-ROM, DVD-SuperMulti, BD-combo, BD-rewrite

•Maximum ODD depth to 185mm with bezel

•Models are listed on AVLC

Graphics card

•One PCI-E x 16 graphics card.

•No mechanical retriction to support for double slot, full length graphics cards in the single PCIe X16 slot.

Audio

•ALC662

•Rear IO: 3 jack

•Front IO: 1*Microphone-in, 1*head phone jack

Serial ATA controller

•Slot Type: SATA connector

•SATA ports quantity: 6(2* SATA 6Gb/s, 4* SATA3Gb/s. different color to identify SATA 6Gb/s and SATA

3Gb/s).

•Design requiremnt:

•HDD : Support RAID 0/1/5/10

•Blue Ray ODD

•RAID mode supported for internal SATA port

LAN

•Controller: Realtek RTL8111E.

Extension slot

•1 * PCIE x16 (PCIE V2.0)

•3 * PCIE x1 (PCIE V2.0)

USB ports

•Supports at least 12 USB ports on both front and rear side

•6 ports locate on MB rear side.

•4 ports locate on Chassis TOP side.

Table of contents

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