3Com HomeConnect 3CP4130 Installation instructions

HomeConnect

TM

ADSL÷Modem÷Dual÷Link

Technical÷Support

Information contained in this card is correct at time of publication. These

services are available 24 hours a day, 7 days a week. For the very latest, 3Com

recommends that you access the 3Com Corporation World Wide Web site.

World Wide Web Site

From our online support home page, you can send a message to Technical

Support by clicking Contact Us in the “Site Tools” section of the web site as

well as reading online manuals and other technical notes and materials.

3Com Technical Support

Technical questions about the 3Com HomeConnect ADSL Modem Dual Link can

be answered by technical support representatives. Regular long distance

charges will apply if you are outside the 847 area code. The hours service is

available are 7:00 am - 8:00 pm CST, Monday through Friday and 7:00 am - 4:00

pm CST on Saturday.

When you contact 3Com for assistance, have the following informa-

tion ready:

Product model name, part number, and serial number

A list of system hardware and software, including revision levels

Diagnostic error messages

 Details about recent configuration changes, if applicable

Returning Products for Repair

Contact 3Com Customer Support. If the support representative determines that

you need to returnthe modem, you will receive an USO (User Service Order)

number. You must have a USO number before returning the modem to us.

Ship the unit, postage paid, in a strong box made of corrugated cardboard with

plenty of packing material. DO NOT send the modem back in the original box.

Send ONLY the modem (NOT manuals, diskettes, etc.) Include your USO

number, name and address on the shipping label as well as inside the package.

If possible, send the package via a courier capable of tracking the progress of

the shipment. Ship to the following address:

3Com

USO# ______

Dock 15

1800 W. Central Road

Mount Prospect, IL 60056

http://consumer.3com.com/dsl

847-262-3700

847-262-3700

June 2000Part Number 10038776

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