Xerox WORKCENTRE C2424 Operating instructions

WorkCentre® C2424 Copier-Printer

7-1

This chapter includes:

■"Automatic Diagnostic Tools" on page 7-2

■"Paper Jams" on page 7-4

■"Output Quality Problems" on page 7-26

■"Maintenance" on page 7-31

■"Moving and Repacking the System" on page 7-51

■"Web Links" on page 7-57

Troubleshooting

Automatic Diagnostic Tools

WorkCentre® C2424 Copier-Printer

7-2

Automatic Diagnostic Tools

Xerox provides several automatic diagnostic tools to help you produce and maintain print

quality.

This section includes:

■"Control Panel Help Button" on page 7-2

■"PhaserSMART Technical Support" on page 7-2

■"PrintingScout" on page 7-3

Control Panel Help Button

Your system’s control panel provides you with information and troubleshooting help. When an

error or warning condition occurs, the control panel displays a message informing you of the

problem. In many cases, the control panel also displays an animated graphic showing the

location of the problem, such as the location of a paper jam.

To view information about how to fix the problem, press the control panel’s Help button,

which is labeled with a “?” symbol. You can press the Help button at any time to get additional

information about the message or menu displayed on the control panel.

PhaserSMART Technical Support

PhaserSMART Technical Support is an automated, Internet-based support system. Use your

default web browser to send diagnostic information from your printer to our web site for

analysis. PhaserSMART Technical Support examines the information, diagnoses the problem,

and proposes a solution. If the problem is not resolved with the solution, PhaserSMART

Technical Support assists you in opening a Service Request with Xerox Customer Support.

To access PhaserSMART Technical Support:

1. Open your browser and go to www.phaserSMART.com.

2. Enter your system’s IP address in the browser window.

3. Follow the instructions on the screen.

2424-15

Enter

Back

Automatic Diagnostic Tools

WorkCentre® C2424 Copier-Printer

7-3

PrintingScout

PrintingScout is a tool that is installed with your Windows printer driver. It automatically

checks the printer status when you send a print job. If the printer is unable to print your job,

PrintingScout automatically displays a message on your computer screen to let you know that

the printer needs attention. The message also explains how to fix the problem.

Note

PrintingScout is available from the Windows printer driver for printer connected to the

network via TCP/IP.

Paper Jams

WorkCentre® C2424 Copier-Printer

7-4

Paper Jams

This section includes:

■"Jam at the Exit Cover" on page 7-4

■"Jam at the Exit Path" on page 7-9

■"Jam at the Front Cover" on page 7-12

■"Jam at Tray 2, 3, or 4" on page 7-18

■"Jam at the Document Feeder" on page 7-22

Note

For safety information, go to Getting Started/User Safety on the

User Documentation CD-ROM.

Jam at the Exit Cover

Follow these steps to clear the jam.

1. Lift the control panel.

Videos are available with instructions for clearing paper jams. Videos are located

on the User Documentation CD-ROM and at www.xerox.com/office/

c2424support.

2424-189

Paper Jams

WorkCentre® C2424 Copier-Printer

7-5

2. Remove paper from the output tray.

3. Open the exit cover.

2424-01

2424-019

Paper Jams

WorkCentre® C2424 Copier-Printer

7-6

4. Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are

removed.

5. If you did not find paper in Steps 1–4, lift up the green paper guides.

6. Remove jammed paper.

2424-020

2424-044

2424-021

Paper Jams

WorkCentre® C2424 Copier-Printer

7-7

7. Close the exit cover.

8. Close the control panel.

2424-022

2424-01

Paper Jams

WorkCentre® C2424 Copier-Printer

7-8

9. If you did not find paper in Steps 1–8, follow these steps.

a. Pull up the latch on the front of the system to open the front cover.

b. Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper

are removed.

2424-023

2424-025

Paper Jams

WorkCentre® C2424 Copier-Printer

7-9

c. Close the front cover.

For additional information, go to www.phaserSMART.com.

Jam at the Exit Path

Follow these steps to clear the jam.

1. Lift the control panel.

2424-026

2424-189

Paper Jams

WorkCentre® C2424 Copier-Printer

7-10

2. Remove paper from the output tray.

3. Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are

removed.

2424-01

2424-05

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