Xerox WorkCentre 3655 Operating instructions
Your WorkCentre 3655 Multifunction Printer is designed to produce consistently high-quality prints. If you observe print-quality
problems, use the information on these pages to troubleshoot the problems. For detailed online support information, go to www.
xerox.com/office/WC3655support.
CAUTION: The Xerox®warranty, Service Agreement, or Total Satisfaction Guarantee does not cover damage caused by using
unsupported paper, transparencies, or other specialty media. The Total Satisfaction Guarantee is available in the United
States and Canada. Coverage can vary outside these areas. Please contact your local representative for details.
Paper Type
CAUTION: If you change the type of paper in the tray, change the paper type at the control panel to match the paper that
you loaded. If you fail to change the paper type, it can cause print-quality problems and can damage the fuser.
For best results, use only recommended Xerox®paper. They are guaranteed to produce excellent results on your WorkCentre 3655
Multifunction Printer. To order Xerox®paper and media, go to www.xerox.com/office/WC3655supplies.
For a complete list of recommended paper for your printer, go to:
• North America: www.xerox.com/printer-supplies/recommended-paper
• Europe: www.xerox.com/europaper
Solving Print-Quality Problems
Use the following tables to find specific solutions to print-quality problems.
Note: The images displayed are for reference only. Not all pages represented are printed.
Xerox WorkCentre®3655
Multifunction Printer
Troubleshooting Print Quality
© 2014 Xerox Corporation. All Rights Reserved. Xerox®, Xerox and Design®, and WorkCentre® are
trademarks of Xerox Corporation in the United States and/or other countries. Page 1 of 7
Solving Print-Quality Problems
Problem Solution
Light Lines or Streaks 1. Open the front door.
2. Replace the SmartKit Drum Cartridge.
3. Close the front door.
If the problem continues, call for service.
Page 2 of 7
Solving Print-Quality Problems (continued)
Problem Solution
Incomplete Fusing
Toner appears to be missing from the print or
is easy to rub off.
1. Verify that the paper you are using is the correct type for the printer
and is properly loaded.
For a complete list of recommended paper for your printer, go to:
• North America: www.xerox.com/printer-supplies/recommended-
paper
• Europe: www.xerox.com/europaper
2. Verify that the paper type is selected on the control panel and in the
print driver.
3. If the problem continues, do one of the following:
a. For dedicated trays, go to Properties > General Setup > Paper
Management > Content & Tray Settings, then select the tray
to change the paper type.
Note: To change the size, type, and color of paper in a dedicated tray
when the control panel is locked, log in as the system administrator.
b. For trays that are set to Bypass or Fully Adjustable:
• Trays 1–4: Open and close the selected paper tray.
• Bypass Tray: Remove and reinsert all of the paper.
The control panel prompts you to confirm or change the paper type.
c. At the touch screen, touch Type, then do one of the following:
• Select the correct paper type, then touch Confirm.
• Select the next heavier type of paper, then touch Confirm.
Note: Paper types from lightest to heaviest are:
• For uncoated paper: Plain, Lightweight Cardstock, and Cardstock.
Page 3 of 7
Solving Print-Quality Problems (continued)
Problem Solution
Offset Image
The most common offset is when toner
appears to be reprinted on the page and
placed about 95 mm (3.75 in.) across the
page in the direction the paper moves
through the printer.
Note: For a different distance, use the
Repeating Defects Page to identify the cause.
1. Verify that the paper you are using is the correct type for the printer
and is properly loaded.
For a complete list of recommended paper for your printer, go to:
• North America: www.xerox.com/printer-supplies/recommended-
paper
• Europe: www.xerox.com/europaper
2. Verify that the paper type is selected on the control panel and in the
print driver.
3. If the problem continues:
a. Do one of the following:
• Trays 1–4: Open and close the selected paper tray.
• Bypass Tray: Remove and reinsert all of the paper.
The control panel prompts you to confirm or change the paper type.
Note: To change the size, type, and color of paper in a dedicated tray
when the control panel is locked, log in as the system administrator.
b. At the touch screen, touch Type, and then do one of the
following:
• Select the correct paper type, then touch Confirm.
• Select the next lighter type of paper, then touch Confirm.
Note: Paper types from lightest to heaviest are:
• For uncoated paper: Plain, Lightweight Cardstock, and
Cardstock.
c. Identify the cause using the Repeating Defects Page. For details,
go to www.xerox.com/office/WC3655docs.
Page 4 of 7
Solving Print-Quality Problems (continued)
Problem Solution
Heavy Coverage Appears Mottled or
Blotchy
1. Verify that the paper you are using is the correct type for the printer
and is properly loaded.
For a complete list of recommended paper for your printer, go to:
• North America: www.xerox.com/printer-supplies/recommended-
paper
• Europe: www.xerox.com/europaper
2. Verify that the paper type is selected on the control panel and in the
print driver.
If the problem continues, call for service.
Prints Too Light or Too Dark
Images appear faded or too dark.
1. Verify that the paper you are using is the correct type for the printer
and is properly loaded.
For a complete list of recommended media for your printer, go to:
• North America: www.xerox.com/printer-supplies/recommended-
paper
• Europe: www.xerox.com/europaper
2. Verify that the paper type is selected on the control panel and in the
print driver.
Note: For information about changing the Lightness setting in the
PostScript print driver for the operating system you are using, see the
Printing chapter of the User Guide.
Page 5 of 7
Solving Print-Quality Problems (continued)
Problem Solution
Lines, Smudges, or Streaks
Dark or light marks appear on the page in
printed and/or in non-printed areas.
1. Verify that the paper you are using is the correct type for the printer
and is properly loaded.
For a complete list of recommended paper for your printer, go to:
• North America: www.xerox.com/printer-supplies/recommended-
paper
• Europe: www.xerox.com/europaper
2. Verify that the paper type is selected on the control panel and in the
print driver.
If the problem continues, replace the transfer roller.
Note: If the transfer roller is replaced, reset the counter.
1. At the control panel, press Log In/Out. Enter system administrator
login information, touch Enter. For details, see the System
Administrator Guide.
2. Press Machine Status, touch Tools > Device Settings.
3. Scroll and touch Supplies > Supply Counter Reset.
4. Touch Bias Transfer Roll.
5. Touch Reset Counter.
6. Touch Close.
7. Press Log In/Out, touch Logout.
Note: If the control panel is locked, log in as an administrator to access
this feature.
Page 6 of 7
Print-Quality Settings
The Print-Quality mode directly controls the quality of your prints. You can change these settings in the print driver. Select the
setting that is best for your print job.
Print-Quality Mode
• Standard is a high-speed, general-purpose mode for crisp, bright prints. Recommended for most office use and quick prints.
• High Resolution is a high-quality mode for fine lines and detail. Recommended for saturated prints. Balances quality over
speed.
• Toner Saver reduces the amount of toner used for print jobs and is useful for draft quality output. Print quality is slightly
lower than Standard.
Image Adjustments provide settings for each parameter, through slider controls. The sliders allow you to select a continuous range
of adjustment for each of the following:
• Lightness
• Contrast
Page 7 of 7
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