Xante Accel-a-Writer 812 Operating instructions
_____________________________________ Troubleshooting 10-1
Chapter 10 - Troubleshooting
Chapter Overview
Jams
Preventing Jams
Clearing Jams
Status Messages
Printer Status Messages
Printer Error Messages
Preliminary Troubleshooting
The General Checkup
Macintosh Environment Checkup
PC Environment Checkup
Miscellaneous Troubleshooting
Print Quality Troubleshooting
Calling for Technical Support
Troubleshooting Information
10-2 Troubleshootingbb____________________________________
Notes
_____________________________________ Troubleshooting 10-3
Introduction
Whether you are a new user of the Accel-a-Writer 812 or an old pro,
this chapter can help you correct most problems encountered. It
covers printer hardware starting with printer jams, followed by status
messages, and a preliminary troubleshooting procedure. Then the
chapter goes over miscellaneous troubleshooting and print quality
issues. The final section provides specifics on XANTÉ Technical
Support and how to place a service call.
Jams
This section covers preventing and clearing media jams.
Preventing Jams
Many jams are the result of using the wrong consumables, either
toner or media, and handling the consumables incorrectly. The
following tips can help avoid these types of jams.
• Make sure all media meets the guidelines in “Media
Handling” in chapter 6.
• Make sure media is stored following the guidelines in
“Storing Media” in chapter 6.
• Make sure the correct size media is loaded in the selected
cassette or tray.
• When printing on various media, always follow the
guidelines in the corresponding sections of chapter 6
(“Printing Transparencies,” “Printing Envelopes,” or
“Printing Labels”).
10-4 Troubleshootingbb____________________________________
• Make sure all media is in good condition—not torn,
wrinkled, curled, or damp.
• Never overfill cassettes or the fold down tray. The
cassettes hold approximately 250 sheets of plain or laser
paper. The fold down tray holds approximately 100 sheets
of laser or plain paper, 50 transparencies, 40 label sheets or
up to 10 envelopes. Make sure stock does not exceed
upper limit marks on the cassette or tray.
• Always load the cassette media print-side down and the
fold down paper tray media print-side up.
• Empty the output tray when it gets full to prevent the
media already in the tray from blocking media as it exits
the printer.
• Use XANTÉ supplied toner.
• Do not use refilled toner cartridges.
• Make sure to handle and store toner cartridges following
the guidelines in the “Handling and Replacing the Toner
Cartridge” section of chapter 6.
• Keep the printer clean. See “Cleaning the Printer” in
chapter 8 for details.
Clearing Jams
Jams can occur along the paper path in the four major areas
illustrated in figure 10.1. The four areas are
• The paper pick-up areas
• The paper access door area
• The fuser assembly area
• The paper exit area
_____________________________________ Troubleshooting 10-5
Since media jams can occur in several areas at the same time, you
need to check the full paper path.
Fig. 10.1 The Paper Path
Note: Your printer has an automatic jam recovery feature. This
means if the feature is enabled and a multiple page job jams,
as long as you do not turn off the printer to remove the jam,
the printer reprints the jammed page and the rest of the job.
See “The Jam Recovery Menu” in chapter 5 for more details.
Paper Pick-up Areas
Use the following procedure to clear paper pick-up area jams.
1. If you are using the fold down tray, skip to step 3. If you are
using a 500 or 250 sheet cassette, remove the cassette.
10-6 Troubleshootingbb____________________________________
2. Check the cassette slot for jammed media. If found, gently pull
the media out in the direction of the arrow in figure 10.2.
ONLINE FORM FEED TRAY SELECT
ENTER MENU
RESET TEST
DATA MANUAL READY
Fig. 10.2 Remove the Jam from the Cassette Slot
3. Check the fold down tray slot for a media jam. If it is there, gently
pull the media out in the direction of the arrow in figure 10.3.
ONLINE FORM FEED TRAY SELECT
ENTER MENU
RESET TEST
DATA MANUAL READY
Fig. 10.3 Remove the Jam from the Fold Down Tray
_____________________________________ Troubleshooting 10-7
4. Continue checking the paper path for jams in the access door
area.
Access Door Area
Use the following procedure to clear access door area jams.
1. Open the top cover (fig. 10.4).
ONLINE FORM FEED TRAY SELECT
ENTER MENU
RESET TEST
DATA MANUAL READY
Fig. 10.4 Open the Top Cover
10-8 Troubleshootingbb____________________________________
2. Remove the Toner cartridge and set it aside (fig. 10.5).
ONLINE FORM FEED TRAY SELECT
ENTER MENU
RESET TEST
DATA MANUAL READY
Fig. 10.5 Remove the Toner Cartridge
Caution: The toner cartridge is sensitive to bright lights and
direct sunlight. Do not keep it out of the printer for
any extended periods without putting it in the bag
it was shipped in or covering it with a dark cloth.
The cartridge contains a magnet, so keep it away
from your hard disk(s) and monitor to prevent
possible data loss or equipment damage.
_____________________________________ Troubleshooting 10-9
3. Open the paper access door by pulling the green lever on the
left (fig. 10.6).
Fig. 10.6 Open the Paper Access Door
10-10 Troubleshootingbb____________________________________
4. Check the paper access door area for a jam. If found, remove
the jam in one of the following ways.
a. Remove the jam by gently pulling it out from the
standard cassette slot if you can see the media in the slot
and it will easily pull out (fig. 10.7).
ONLINE FORM FEED TRAY SELECT
ENTER MENU
RESET TEST
DATA MANUAL READY
Fig. 10.7 Remove the Jam via the Cassette Slot
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