Western Digital WD Elements Play User manual

WD Elements™Play

Multimedia Drive

User Manual

WD®Service and Support

Should you encounter any problem, please give us an opportunity to address it before returning

this product. Most technical support questions can be answered through our knowledge base

or e-mail support service at http://support.wdc.com. If the answer is not available or, if you

prefer, please contact WD at the best telephone number shown below.

Your product includes 30 days of free telephone support during the warranty period. This

30-day period starts on the date of your first telephone contact with WD technical support.

E-mail support is free for the entire warranty period and our extensive knowledge base is

available 24/7. To help us keep you informed of new features and services, remember to

Accessing Online Support

Visit our product support website at http://support.wdc.com and choose from these topics:

Downloads - Download drivers, software, and updates for your WD product.

Registration - Register your WD product to get the latest updates and special offers.

Warranty & RMA Services - Get Warranty, Product Replacement (RMA), RMA Status,

and Data Recovery Information.

Knowledge Base - Search by keyword, phrase, or answer ID.

Installation - Get online installation help for your WD product or software.

Contacting WD Technical Support

When contacting WD for support, have your WD product serial number, system hardware, and

system software versions available.

North America

Europe (toll free)*

00800 ASK4 WDEU

English 800.ASK.4WDC

(00800 27549338)

(800.275.4932)

Spanish 800.832.4778 Europe

+31 880062100

Middle East

+31 880062100

Mexico

001 8002754932 Africa

+31 880062100

South America

Asia Pacific

Chile 1230 020 5871 Australia 1 800 42 9861

Venezuela 0800 100 2855 China 800 820 6682/+65 62430496

Peru 0800-54003 Hong Kong +800 6008 6008

Uruguay 000 413 598 3787 India 1 800 200 5789

Argentina 0800 4440839 Indonesia +803 852 9439

Brazil 0800 7704932 Japan 00 531 650442

Korea 02 703 6550

Malaysia +800 6008 6008/1 800 88 1908/

+65 62430496

Philippines 1 800 1441 0159

Singapore +800 6008 6008/+800 608 6008/

+65 62430496

Taiwan +800 6008 6008/+65 62430496

* Toll free number available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands,

Norway, Spain, Sweden, Switzerland, United Kingdom.

TABLE OF CONTENTS – i

Table of Contents

1 Important User Information . . . . . . . . . . . . . . . . . . . . 1

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Recording Your WD Product Information . . . . . . . . . . . . . . . . . . . . 2

Registering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

2 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

3 Features and Functions . . . . . . . . . . . . . . . . . . . . . . . 4

Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

LED Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

4 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Operating System Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Installation Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

5 Operating the Multimedia Drive. . . . . . . . . . . . . . . . 18

Using the Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Using the Multimedia Drive Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 19

6 File Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

7 Watching Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Video Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Video Playback Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Video Information Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Video Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Video Playback Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

TABLE OF CONTENTS – ii

8 Playing Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Music Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Music Playback Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Music Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Music Playback Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

9 Viewing Photos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Photo Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Photo Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Photo Playback Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Photo Info Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

10 Setup and Advanced Features. . . . . . . . . . . . . . . . . 41

Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Setup Navigation Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Audio Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Video Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Others Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Locating Media Content. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

11 System Maintenance . . . . . . . . . . . . . . . . . . . . . . . . 51

System Firmware Upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Common Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Installing, Partitioning, and Formatting the Drive . . . . . . . . . . . . . . . 55

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

12 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Product Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Supported Media File Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

WD ELEMENTS PLAY MULTIMEDIA DRIVE

USER MANUAL

IMPORTANT USER INFORMATION – 1

Important User Information

Important Safety Instructions

This device is designed and manufactured to assure personal safety. Improper use

can result in electric shock or fire hazard. The safeguards incorporated into this unit

will protect you if you observe the following procedures for installation, use, and

servicing.

Read these instructions.

Keep these instructions.

Heed all warnings.

Follow all instructions.

Do not use this apparatus near water.

Clean only with dry cloth.

Do not block any ventilation openings. Install in accordance with the

manufacturer’s instructions.

Do not install near any heat sources such as radiators, heat registers, stoves, or

other apparatus (including amplifiers) that produce heat.

Do not expose the batteries or the remote control with batteries installed to

excessive heat (direct sunlight, fire, etc.).

Do not defeat the safety purpose of the polarized or grounding-type plug. A

polarized plug has two blades with one wider than the other. A grounding type

plug has two blades and a third grounding prong. The wide blade or the third

prong are provided for your safety. If the provided plug does not fit into your

outlet, consult an electrician for replacement of the obsolete outlet.

Protect the power cord from being walked on or pinched particularly at plugs,

convenience receptacles, and the point where they exit from the apparatus.

Only use attachments/accessories specified by the manufacturer.

Unplug this apparatus during lightning storms or when unused for long periods

of time.

Refer all servicing to qualified service personnel. Servicing is required when the

apparatus has been damaged in any way, such as power-supply cord or plug is

damaged, liquid has been spilled or objects have fallen into the apparatus, the

apparatus has been exposed to rain or moisture, does not operate normally, or

has been dropped.

Carefully read and follow the Quick Install Guide and User Manual.

Do not operate this device outside the temperature range of 5°C–35°C

(41°F–95°F).

Do not drop or shake the device.

Do not move the device when it is powered on.

Power supply cords should be routed so that they are not likely to be walked on

or pinched by items placed upon them or against them.

Do not overload wall outlets.

For additional safety information, refer to www.wdc.com.

WD ELEMENTS PLAY MULTIMEDIA DRIVE

USER MANUAL

IMPORTANT USER INFORMATION – 2

Recording Your WD Product Information

In the following table, write the serial and model numbers of your new WD product.

You can find this information on the label on the bottom of the device. You should

also note the date of purchase. This information may be required when requesting

technical support.

Registering Your WD Product

Your WD product includes 30 days of free technical support during the applicable

warranty period for your product. The 30-day period commences on the date of

your first telephone contact with WD technical support. Register your WD product

online at https://register.wdc.com.

Accessories

For U.S. residents, visit www.shopwd.com to view additional accessories available

for your multimedia drive. For users outside the U.S., visit http://support.wdc.com.

Serial Number:

Model Number:

Purchase Date:

System and Software Notes:

WD ELEMENTS PLAY MULTIMEDIA DRIVE

USER MANUAL

PRODUCT OVERVIEW – 3

Product Overview

The WD Elements Play multimedia drive is an easy, affordable way to supersize your

movies and photos on your big-screen TV and play your music collection on your

home entertainment center. Save your media collection on the multimedia drive, then

simply connect the drive to your TV and you’re ready to enjoy all your digital media in

Full-HD 1080p resolution.

Full-HD 1080p resolution – Experience spectacular Full-HD video picture quality

and crystal-clear Dolby TrueHD and DTS 2.0 digital audio. The HDMI port lets you

connect to the highest quality HDTV or home theater.

Plenty of room for your media collection – The built-in high capacity hard drive

offers room for tons of media. If you need more space, plug USB drives into the

available ports.

Supports a wide variety of file formats – Most popular formats are supported

including RMVB, H264, DTS, Dolby TrueHD, and MKV.

Camera compatible – Connect your digital camera or camcorder and play or

transfer content from your camera to the drive.

Intuitive user interface – Simple, intuitive and beautiful, the user interface provides

the following navigation options:

DVD navigation with complete menu navigation, chapter listings, special

features, and subtitles

Photo slideshow with unique transitions and music on your HDTV

Supports photo thumbnails, video cover art and music album art

Music playlist support for PLS, M3U, WPL file types

Preview your video during navigation

Multi-language subtitle support for video playback

Automatic play – Set the player to play a selected media file automatically when

the unit is turned on. Perfect for living art on your HD TV or for digital signage.

Composite video connection – Composite (RCA) outputs ensure compatibility

with virtually all television sets.

Digital optical audio – High fidelity audio or pass-through digital audio signal to

your AV receiver for surround sound experience. Supports S/PDIF and Dolby Digital

native playback.

PAL and NTSC versions available.

Compatibility – DTS 2.0, AAC, MP3, JPEG, USB 2.0, Real Media, HDMI, H.264,

MKV, Dolby Digital, Dolby Digital Plus, Dolby TrueHD, Mac OS X, Win Vista/7.

Note: Compatibility may vary depending on the user's hardware configuration and operating system.

WD ELEMENTS PLAY MULTIMEDIA DRIVE

USER MANUAL

FEATURES AND FUNCTIONS – 4

Features and Functions

Features

Audio/Video Interface

HDMI interface for digital audio and high-definition video

Composite interface (RCA yellow/white/red) for analog AV connection

S/PDIF (optical) audio for high-fidelity digital audio

Video output resolution includes 480i and 576i (composite interface), or 480p,

576p, 720p, 1080i, and 1080p (HDMI interface)

Stereo or multi-channel digital surround (pass through only) audio output

Advanced Navigation Options

Thumbnail and list views—browse your content by filename or by thumbnails of

photos or album covers

Search—search by filename and partial filename

Content Playback

The multimedia drive is capable of playing several different types of multiformat files.

For a detailed list of supported formats, go to “Supported Media File Formats” on

page 59. The included remote control lets you quickly browse through your media

and configure settings.

Photo Viewing

Create custom slide shows with a variety of transitions

Zoom, pan, repeat, shuffle, and rotate

Movie Viewing

Fast forward, rewind, previous, next, pause, repeat, and zoom

View subtitles

View video menu (if supported by the file format)

Video preview (if supported by the file format)

Music Playback

Fast forward, rewind, pause, shuffle, and repeat

View album art

File Management:

View all files together

Copy or delete files directly from the TV

WD ELEMENTS PLAY MULTIMEDIA DRIVE

USER MANUAL

FEATURES AND FUNCTIONS – 5

Additional Features

Real Media (RMVB) playback

DTS 2.0

Dolby Digital (combo w/ DD+ and Dolby TrueHD)

Plug-and-play convenience

Popular media format support

Metadata support

Thumbnail support

Aggregated music/photo/video view

HDMI or composite video outputs

S/PDIF (optical) audio output

Plug-n-Play USB 2.0 Support

USB storage device with a USB connector

Portable multimedia drives with USB connector

Digital cameras with USB connector

For a list of tested, compatible USB devices, see Article #5675 in our knowledge

base at http://support.wdc.com.

USB Storage File System Support

FAT/FAT32

NTFS

HFS+

HFS+Journaling (read only)

For instructions on how to disable Journaling, see Article #2615 in our knowledge

base at http://support.wdc.com.

WD ELEMENTS PLAY MULTIMEDIA DRIVE

USER MANUAL

FEATURES AND FUNCTIONS – 6

Connections

Item Component Description

1 USB port Supports connection of removable storage devices, portable

multimedia drives, and digital cameras with USB connectors

2Power jack Connects the power adapter

3 Mini USB port Supports connection of the multimedia drive to a computer as

an external USB storage device for content transfer.

4HDMI port Connects to your TV’s HDMI port (HDMI cable sold separately)

5 Composite jacks Connect to your TV’s analog video and audio jacks

(composite cable sold separately).

Note: When making an audio connection through the S/PDIF

(optical) port, only the composite video connection is required.

6S/PDIF(optical) audio port Connects to your AV receiver (S/PDIF cable sold separately)

7 Reset switch Reset the multimedia drive to factory settings using a fine-

tipped stylus or the unfolded end of a paperclip. Do not use

any sharp objects that may damage the switch.

1234567

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