Western Digital My Passport WDBBEP0010BBK User manual

External Portable

My Passport®

Portable Hard Drive

User Manual

My Passport User Manual

WD Service and Support

Should you encounter any problem, please give us an opportunity to address it before returning

this product. Most technical support questions can be answered through our knowledge base

or e-mail support service at support.wdc.com. If the answer is not available or if you prefer,

please contact WD®at the best telephone number shown below.

Your product includes 30 days of free telephone support during the warranty period. This 30-

day period starts on the date of your first telephone contact with WD Technical Support. E-mail

support is free for the entire warranty period and our extensive knowledge base is available 24/

7. To help us keep you informed of new features and services, remember to register your

product online at http://register.wdc.com.

Accessing Online Support

Visit our product support website at support.wdc.com and choose from these topics:

• Downloads—Download drivers, software, and updates for your WD product.

• Registration—Register your WD product to get the latest updates and special offers.

• Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and

data recovery information.

• Knowledge Base—Search by keyword, phrase, or answer ID.

• Installation—Get online installation help for your WD product or software.

• WD Community—Share your thoughts and connect with other WD users.

Contacting WD Technical Support

When contacting WD for support, have your WD product serial number, system hardware, and

system software versions available.

North America Asia Pacific

English 800.ASK.4WDC Australia 1 800 42 9861

(800.275.4932) China 800 820 6682/+65 62430496

Spanish 800.832.4778 Hong Kong +800 6008 6008

India 1 800 11 9393 (MNTL)/1 800 200 5789 (Reliance)

011 26384700 (Pilot Line)

Europe (toll free)* 00800 ASK4 WDEU Indonesia +803 852 9439

(00800 27549338) Japan 0120 994 120/00531 65 0442

Korea 02 703 6550

Europe +31 880062100 Malaysia +800 6008 6008/1 800 88 1908/+65 62430496

Middle East +31 880062100 Philippines 1 800 1441 0159

Africa +31 880062100 Singapore +800 6008 6008/+800 608 6008/+65 62430496

Taiwan +800 6008 6008/+65 62430496

* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy,

Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.

MY PASSPORT

USER MANUAL

TABLE OF CONTENTS – iii

Table of Contents

WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Accessing Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Contacting WD Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

1 About Your WD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Operating System Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Disk Drive Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Physical Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Power/Activity LED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

USB 3.0 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Registering Your Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2 Connecting the Drive and Getting Started . . . . . . . . . . . . . . . . . . . . . . 5

Connecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Getting Started with the WD Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

3 WD SmartWare Software Functional Overview . . . . . . . . . . . . . . . . . . 11

Home Tab Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Backup Tab Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Retrieve Tab Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Settings Tab Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Help Tab Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

4 Backing Up Your Computer Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

How the Backup Function Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Backing Up Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

5 Retrieving Backup Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

How the Retrieve Function Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Retrieving Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

MY PASSPORT

USER MANUAL

TABLE OF CONTENTS – iv

6 Locking and Unlocking the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Password Protecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Unlocking the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Unlocking the Drive with WD Security or WD Drive Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Unlocking the Drive with the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Unlocking the Drive with the WD Drive Unlock Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Changing Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Turning Off the Drive Lock Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

7 Managing and Customizing the Drive . . . . . . . . . . . . . . . . . . . . . . . . . 41

Using the WD SmartWare Icon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Opening the WD SmartWare Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Checking Drive Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Safely Disconnecting the Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Monitoring Icon Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Setting the Drive Sleep Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Registering the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Checking Drive Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Erasing the Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Using the Drive Erase Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Using the WD Drive Unlock Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Restoring the WD Software and Disk Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

8 Managing and Customizing the Software . . . . . . . . . . . . . . . . . . . . . . 50

Specifying the Number of Backup Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Pausing Backups Until Your Computer is Idle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Specifying a Different Retrieve Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Checking for Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Uninstalling the WD Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

9 Using the Drive with a Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Reformatting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Restoring the WD Software and Disk Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Installing the Drive on Mac Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

10 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Installing, Partitioning, and Formatting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

MY PASSPORT

USER MANUAL

TABLE OF CONTENTS – v

A Installing an SES Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Installing on Windows XP Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Installing the Driver Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Installing the Driver Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Installing on Windows Vista Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Installing the Driver Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Installing the Driver Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Installing on Windows 7 Computers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

B Compliance and Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

FCC Class B Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

ICES-003/NMB-003 Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Safety Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

CE Compliance For Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

KC Notice (Republic of Korea only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Environmental Compliance (China). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Obtaining Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

GNU General Public License (“GPL”). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

MY PASSPORT

USER MANUAL

ABOUT YOUR WD DRIVE – 1

About Your WD Drive

Welcome to your My Passport®portable hard drive, an elegant, high-capacity storage

solution for all the chapters of your digital life. Our latest edition features visual, easy-to-

use, automatic, continuous backup software, and drive lock security protection.

My Passport offers high capacity in a sleek portable drive. It features ultra-fast USB 3.0

connectivity, automatic backup software, and password protection and hardware

encryption to help protect your files from unauthorized use, with plenty of room to store

all your files.

This introductory chapter includes the following topics:

Features

Kit Contents

Optional Accessories

Operating System Compatibility

Disk Drive Format

Physical Description

Registering Your Drive

Handling Precautions

Features

Major features of the My Passport drive include:

Ultra-fast transfer rates—When connected to a USB 3.0 port, My Passport lets you

access and save files with blazing speed. Reduce transfer time by up to three times

when compared to USB 2.0 transfer time.*

*Performance may vary based on your hardware and system configuration.

USB 3.0 and USB 2.0 compatibility—With this single drive you get compatibility with

your USB 2.0 devices today and the ultra-fast speed of USB 3.0 when you are ready to

step up to the next generation.

High-capacity, small design—Offering up to 2 TB capacity in a compact drive, My

Passport is the ideal companion for anyone with lots of videos, photos, music, and files

that they want to protect and take on the road.

WD SmartWareTM—Automatic, continuous backup software works quietly in the

background to help protect your data using minimal PC resources. Whenever you add or

change a file, it is instantly backed up.

WD Security™—Set password protection and hardware encryption for your drive to

help protect your files from unauthorized use or access.

WD Drive Utilities™—Register your drive, set the drive sleep timer, run diagnostics, and

more using WD Drive Utilities.

USB-powered—Powered directly from the USB port on your PC. No separate power

supply is needed.

MY PASSPORT

USER MANUAL

ABOUT YOUR WD DRIVE – 2

WD quality inside and out—We know your data is important to you. So we build the

drive inside to our demanding requirements for durability, shock tolerance, and long-

term reliability. Then, we protect the drive with a durable enclosure designed for beauty

and protection.

Kit Contents

As shown in Figure 1, your My Passport drive kit includes the following:

• My Passport portable hard drive

• USB 3.0 cable

• Quick Install Guide

• WD SmartWare, WD Security, and WD Drive Utilities software (included on the

drive)

Optional Accessories

You can use the following accessories with the My Passport drive:

• A special USB cable that might be needed for computers with limited bus power

• Replacement or additional USB cables

For information about optional accessories for this product, visit:

Important: For the latest WD product information and news, visit our website at

www.westerndigital.com. For the latest software, firmware, and product documentation

and information, go to http://products.wdc.com/updates.

Figure 1. My Passport Drive Kit Components

US www.shopwd.com or www.wdstore.com

Canada www.shopwd.ca or www.wdstore.ca

Europe www.shopwd.eu or www.wdstore.eu

All others Contact WD Technical Support in your region. For a list of Technical

Support contacts, visit support.wdc.com and see Knowledge Base

answer ID 1048.

My Passport

Portable Hard Drive

Quick Install Guide

USB 3.0 Cable

MY PASSPORT

USER MANUAL

ABOUT YOUR WD DRIVE – 3

Operating System Compatibility

Your My Passport drive and the WD Security and WD Drive Utilities software are

compatible with the following operating systems:

The WD SmartWare software is compatible with the following operating systems:

Compatibility can vary, depending on hardware configuration and operating system.

For highest performance and reliability, always install the latest updates and service

pack (SP). For Windows computers, go to the Start menu and select Windows Update.

For Mac computers, go to the Apple menu and select Software Update.

Disk Drive Format

Your My Passport drive is formatted as a single NTFS partition for compatibility with all

updated Windows operating systems. If you want to use the drive with a Mac computer,

see “Reformatting the Drive” on page 54 and “Troubleshooting” on page 55.

Physical Description

As shown in Figure 2, the My Passport drive has:

• A power/activity LED indicator

• A USB 3.0 interface port

Windows®Mac®OS X®

• Windows XP

• Windows Vista®

• Windows 7

• Leopard®

• Snow Leopard™

• Lion

Windows

• Windows XP

• Windows Vista

• Windows 7

Figure 2. My Passport Drive

Power/Activity LED

USB 3.0 Interface Port

MY PASSPORT

USER MANUAL

ABOUT YOUR WD DRIVE – 4

Power/Activity LED

The power/activity LED shows the drive’s power state as follows:

USB 3.0 Interface

USB 3.0 supports data transfer rates up to 5 Gb/s. USB 3.0 is backward compatible with

USB 2.0 and USB 1.1. Connection to a USB 2.0 or USB 1.1 port transfers data at the

port speed:

• USB 2.0—up to 480 Mb/s

• USB 1.1—up to 12 Mb/s

Registering Your Drive

Always register your My Passport drive to get the latest updates and special offers. You

can easily register your drive using the WD Drive Utilities software, as described in

“Registering the Drive” on page 43. Another way is to register online at

Handling Precautions

WD products are precision instruments and must be handled with care during unpacking

and installation. Rough handling, shock, or vibration can damage drives. Always observe

the following precautions when unpacking and installing your external storage product:

• Do not drop or jolt the drive.

• Do not move the drive during activity.

LED Appearance Power State/Activity

On steady Idle

Fast flashing, approximately 3 times per second Activity

Slow flashing, approximately every 2.5 seconds System standby

MY PASSPORT

USER MANUAL

CONNECTING THE DRIVE AND GETTING STARTED – 5

Connecting the Drive and Getting Started

This chapter provides instructions for connecting the drive and installing the WD Drive

Utilities, WD Security, and WD SmartWare software on your computer. It includes the

following topics:

Connecting the Drive

Getting Started with the WD Software

Connecting the Drive

Note: If you have reformatted the drive for use on a Mac computer, skip this

procedure and see “Installing the Drive on Mac Computers” on page 54

instead.

To connect the My Passport drive to your Windows computer:

1. Turn on your computer.

2. Connect the drive to your computer as shown in Figure 3.

3. Verify that the drive appears under My Computer in Windows Explorer.

4. If a Found New Hardware screen appears, click Cancel to close it. The WD software

installs the proper driver for your drive.

Your My Passport drive is now ready to use as an external storage device. You can

enhance its performance by installing the WD software that is on the drive:

• WD Security

• WD Drive Utilities

• WD SmartWare

See “Getting Started with the WD Software” on page 6.

Figure 3. Connecting the My Passport Drive

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