Western Digital WDBVHT0040JCH User manual

External Desktop

My Book®Live™Duo

Personal Cloud Storage

User Manual

WD Service and Support

Should you encounter any problem, please give us an opportunity to address it before returning this

product. Most technical support questions can be answered through our knowledge base or e-mail

support service at http://support.wdc.com. If the answer is not available or if you prefer, please

contact WD®at the best telephone number shown below.

Your product includes 30 days of free telephone support during the warranty period. This 30-day

period starts on the date of your first telephone contact with WD Technical Support. E-mail support

is free for the entire warranty period and our extensive knowledge base is available 24/7. To help us

keep you informed of new features and services, remember to register your product online at http://

Accessing Online Support

Visit our product support website at support.wdc.com and choose from these topics:

•Downloads—Download drivers, software, and updates for your WD product.

•Registration—Register your WD product to get the latest updates and special offers.

•Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and

data recovery information.

•Knowledge Base—Search by keyword, phrase, or answer ID.

•Installation—Get online installation help for your WD product or software.

•WD Community—Share your thoughts and connect with other WD users..

Contacting WD Technical Support

When contacting WD for support, have your WD product serial number, system hardware, and

system software versions available.

Registering Your WD Product

drive online at http://register.wdc.com or by using My Book Live Duo software (see “System

Settings” on page 58).

North America Asia Pacific

English 800.ASK.4WDC Australia 1 800 42 9861

(800.275.4932) China 800 820 6682/+65 62430496

Spanish 800.832.4778 Hong Kong +800 6008 6008

India 1 800 11 9393 (MNTL)/1 800 200 5789 (Reliance)

011 26384700 (Pilot Line)

Europe (toll free)* 00800 ASK4 WDEU Indonesia +803 852 9439

(00800 27549338) Japan 0120-994-120 / 00531-65-0442

Korea 02 703 6550

Europe +31 880062100 Malaysia +800 6008 6008/1 800 88 1908/+65 62430496

Middle East +31 880062100 Philippines 1 800 1441 0159

Africa +31 880062100 Singapore +800 6008 6008/+800 608 6008/+65 62430496

Taiwan +800 6008 6008/+65 62430496

* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy,

Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.

TABLE OF CONTENTS – iii

MY BOOK LIVE DUO

USER MANUAL

WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Registering Your WD Product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

1 Important User Information. . . . . . . . . . . . . . . . . . . . . . 1

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Recording Your WD Product Information . . . . . . . . . . . . . . . . . . . . .2

2 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Preinstallation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Product View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

3 Connecting the Drive and Getting Started . . . . . . . . . 10

Connecting the Drive to Your Network . . . . . . . . . . . . . . . . . . . . . .10

Getting Started Using the CD (Windows and Mac) . . . . . . . . . . . . .12

Getting Started Without the CD (Windows 7/Vista & Mac) . . . . . . .19

What Can I Do Now? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

4 Backing Up and Retrieving Files. . . . . . . . . . . . . . . . . 24

Using the WD SmartWare™ Software . . . . . . . . . . . . . . . . . . . . . .24

Using Windows 7/Windows Vista Backup . . . . . . . . . . . . . . . . . . .40

Using Apple Time Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

5 Managing Your Drive With WD Quick View . . . . . . . . 46

Accessing WD Quick View Shortcut Options . . . . . . . . . . . . . . . . .46

Checking Drive Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Launching WD SmartWare (Windows only). . . . . . . . . . . . . . . . . . .48

Exiting WD SmartWare Safely (Windows only) . . . . . . . . . . . . . . . .48

Opening Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Launching the My Book Live Duo Dashboard . . . . . . . . . . . . . . . . .49

Mapping the Drive (Windows only) . . . . . . . . . . . . . . . . . . . . . . . . .49

Creating a Shortcut to the Public Share (Windows only) . . . . . . . . .49

Viewing Drive Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Table of Contents

TABLE OF CONTENTS – iv

MY BOOK LIVE DUO

USER MANUAL

Monitoring Storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Safely Shutting Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Monitoring Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Accessing the Learning Center . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Uninstalling the WD Quick View Icon . . . . . . . . . . . . . . . . . . . . . . 53

6 Using the My Book Live Duo Dashboard . . . . . . . . . .55

Launching the My Book Live Duo Dashboard . . . . . . . . . . . . . . . . 55

Starting the My Book Live Duo Dashboard . . . . . . . . . . . . . . . . . . 56

Understanding Dashboard Components . . . . . . . . . . . . . . . . . . . 57

Obtaining Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

What Can I Do Now? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

7 Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . .58

System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Utilities Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Remote Access Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Media Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Storage Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

8 Managing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Viewing Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Creating a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Creating a Private Share for a User. . . . . . . . . . . . . . . . . . . . . . . . 78

Changing a User’s Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Editing User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

9 Managing Shares. . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Viewing a List of Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Creating a New Share. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Creating a New User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Making a Share Public . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Deleting a Share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Opening a Share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

TABLE OF CONTENTS – v

MY BOOK LIVE DUO

USER MANUAL

10 Managing Computer Backups and Safepoints . . . . . 85

Listing Computer Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Viewing the List of Computer Backups . . . . . . . . . . . . . . . . . . . . . 85

Deleting a Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Backing Up a My Book Live Duo Drive With Safepoints. . . . . . . . . 86

11 Accessing Your My Book Live Duo Remotely . . . . . . 94

WD 2go: The Pathway to Your Personal Cloud . . . . . . . . . . . . . . . 94

Enabling Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Setting Up Mobile Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Setting Up Web Access Through WD 2go. . . . . . . . . . . . . . . . . . 105

12 Playing/Streaming Videos, Photos, & Music . . . . . . 113

Media Server Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Media Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Media Types Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Media Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Accessing My Book Live Duo from Media Players . . . . . . . . . . . . 117

Accessing My Book Live Duo Using iTunes. . . . . . . . . . . . . . . . . 125

13 Connecting a USB Hard Drive . . . . . . . . . . . . . . . . . 127

Connecting a USB HARD Drive Overview . . . . . . . . . . . . . . . . . . 127

Connecting A USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Mapping A USB Drive (Windows Only) . . . . . . . . . . . . . . . . . . . . 128

Creating a Shortcut to the USB Drive (Windows only) . . . . . . . . . 128

14 Replacing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

15 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

First Steps Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Resetting the My Book Live Duo . . . . . . . . . . . . . . . . . . . . . . . . . 133

Specific Problems and Corrective Actions . . . . . . . . . . . . . . . . . . 134

16 Regulatory and Warranty Information . . . . . . . . . . . 137

Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Obtaining Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

TABLE OF CONTENTS – vi

MY BOOK LIVE DUO

USER MANUAL

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

GNU General Public License (“GPL”) . . . . . . . . . . . . . . . . . . . . . . 139

17 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

MY BOOK LIVE DUO

USER MANUAL

IMPORTANT USER INFORMATION – 1

Important User Information

Important Safety Instructions

Recording Your WD Product Information

Important Safety Instructions

This device is designed and manufactured to assure personal safety. Improper use can

result in electric shock or fire hazard. The safeguards incorporated into this unit will protect

you if you observe the following procedures for installation, use, and servicing.

Follow all warnings and instructions marked on the product.

Unplug this product from the wall outlet before cleaning. Do not use liquid

cleaners or aerosol cleaners. Use a damp cloth for cleaning.

Do not use this product near any liquids.

Do not place this product on an unstable surface. The product may fall,

causing serious damage to the product.

Do not drop the product.

Do not block the slots and openings on the top and bottom of the chassis; to

ensure proper ventilation and reliable operation of the product and to protect

it from overheating, these openings must not be blocked or covered. Making

sure the drive is standing upright also helps prevent overheating.

Operate this product only from the type of power indicated on the marking

label. If you are not sure of the type of power available, consult your dealer or

local power company.

Do not allow anything to rest on the power cord. Do not locate this product

where persons will walk on the cord.

If an extension cord is used with this product, make sure that the total

ampere rating of the equipment plugged into the extension cord does not

exceed the extension cord ampere rating. Also, make sure that the total

rating of all products plugged into the wall outlet does not exceed the fuse

rating.

Never push objects of any kind into this product through the chassis slots as

they may touch dangerous voltage points or short out parts that could result

in a fire or electric shock.

Unplug this product from the wall outlet and refer servicing to qualified service

personnel under the following conditions:

-When the power cord or plug is damaged or frayed.

-If liquid has been spilled on the product.

-If the product has been exposed to rain or water.

-If the product does not operate normally when the operating instructions are fol-

lowed. Adjust only those controls that are covered by the operating instructions

since improper adjustment may result in damage and require extensive work by a

qualified technician to the product to normal condition.

MY BOOK LIVE DUO

USER MANUAL

IMPORTANT USER INFORMATION – 2

-If the product has been dropped or the chassis has been damaged.

-If the product exhibits a distinct change in performance, contact WD Customer

Support at http://support.wdc.com.

Recording Your WD Product Information

In the following table, write the serial number and model number of your new WD product

found on the label on the bottom of the device. Also, write the purchase date and other

notes such as your operating system and version. This information is necessary for setup

and technical support.

Serial Number:

Model Number:

Purchase Date:

System and Software Notes:

MY BOOK LIVE DUO

USER MANUAL

PRODUCT OVERVIEW – 3

Product Overview

This chapter includes the following topics:

About the System

Features

Package Contents

System Requirements

Preinstallation Instructions

Handling Precautions

Specifications

Product View

About the System

My Book Live Duo Personal Cloud Storage is a high-performance dual-drive system

providing secure wireless access to your media and files from any computer, tablet, or

smartphone when connected to a wireless router. Share files with Mac®computers and

PCs, stream media to your entertainment center, and access files remotely via the Internet or

with apps for your mobile devices.

Connect this powerful system to your wireless router for shared storage on your home

network, accessing your files from within and outside the home. Share files with your Mac®

and PCs, stream media to your television through your DLNA-enabled devices, and access

your files remotely with the WD 2go apps and web site.

This user manual provides step-by-step installation instructions and other important

information about your WD product. Translated versions and updates to this user manual

can be downloaded from http://products.wdc.com/mybookliveduo. For more information

and news about this product, visit our website at http://www.wdc.com/.

Features

Maximum storage capacity with drive spanning—Out-of-the-box, this two-drive

system combines both drives into one big volume so they act like one big drive for maximum

capacity.

Double-safe backup with RAID 1 technology—Set this system to data protection mode

(also known as mirrored mode or RAID 1) and the capacity is divided in half. Half of the

capacity is used to store your data and half is used for a second copy. If one drive fails, your

data is protected because it is duplicated on the other drive.

Complete out-of-the-box solution—My Book Live Duo comes complete with two

WD Caviar®Green™ hard drives offering high-capacity, low power consumption, and cool,

quiet operation. The drives are factory tested within the enclosure for optimized performance

and WD quality you can count on.

Shared storage for all your computers—The perfect dual-drive solution for centralizing

and sharing data on your wired or wireless network. Connect the My Book Live Duo to your

wireless router to share and access files with any PC or Mac®computer on your network.

MY BOOK LIVE DUO

USER MANUAL

PRODUCT OVERVIEW – 4

Speed without compromise—Built with an 800 MHz RISC processor for maximum

performance to power all your applications from streaming to remote access. Designed

around the most recent advances in Ethernet chip technology, My Book Live Duo delivers

best-in-class read speeds faster than traditional USB 2.0 drives.

Your media and files on your own personal cloud—Create your own personal cloud,

without the monthly fees and mysterious location of your data. Store your media and files in

the system and access them securely over the Internet with any PC or Mac®computer. Or,

use WD's mobile apps for easy access with your tablet or smartphone.

Now streaming to your HDTV—Watch your daughter's birthday party video or show off

your vacation slideshow on your TV. The built-in media server streams music, photos, and

movies to any DLNA®-certified multimedia device such as a WD TV™ Live™ network media

player, Blu-ray Disc®player, Xbox 360™, PlayStation®3 and connected TV. It is DLNA 1.5 &

UPnP certified.

Automatic, wireless backup for all your computers—Protect your precious memories

and back up all the PC and Mac®computers on your network to one reliable location. On

Windows computers you can use the included WD SmartWare software and every time you

save something, it's instantly backed up. On Mac computers you can utilize all the features

of Apple Time Machine backup software to protect your data.

Serve up your music with iTunes®—The drive includes iTunes server support so you can

centralize your music and video collection and stream it to any PC or Mac® computer with

iTunes.

Easy to set up, easy to find on your network—Set up is a snap. In just a few minutes,

you are up and running. Mac, Windows®7, and Windows Vista®computers will

automatically find your My Book Live Duo system in seconds. If you're running Windows XP,

our simple installation software makes it easy to set up the drive.

Add an extra layer of protection for your files—You can automatically make a second

copy, or safepoint, of your My Book Live Duo on another My Book Live Duo or NAS drive on

your home network. Now you have extra-safe protection for all your media and ultimate

peace of mind.

USB 2.0 expansion port—Turn any USB 2.0 drive into an instant shared drive for extra

capacity on your My Book Live Duo Personal Cloud Storage. Just connect the drive to the

USB port and it will automatically be shared on your network.

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