Western Digital My Cloud PR2100 User manual

My Cloud Pro Series

User Manual

• My Cloud PR2100

• My Cloud PR4100

™

WD Service and Support

Should you encounter any problem, please give us an opportunity to address it before returning this

product. Most technical support questions can be answered through our knowledge base or email

support service at http://support.wdc.com. If the answer is not available or if you prefer, please

contact WD at the best telephone number shown below.

Your product includes 30 days of free telephone support during the warranty period. This 30-day

period starts on the date of your first telephone contact with WD Technical Support. Email support is

free for the entire warranty period and our extensive knowledge base is available 24/7. To help us

keep you informed of new features and services, remember to register your product online at 

http://register.wd.com.

Accessing Online Support

Visit our product support website at http://support.wdc.com and choose from these topics:

Downloads—Download drivers, software, and updates for your WD product.

WD Support Portal—Register your WD products and get support information customized to

your needs.

Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and

data recovery information.

Knowledge Base—Search by keyword, phrase, or Answer ID.

Documentation —Get manuals, installation guides, and documentation for your WD product.

WD Community—Share your thoughts and connect with other WD users

Online Learning Center—Start here to get the most out of your My Cloud device (http://

www.mycloud.com/learn/).

Contacting WD Technical Support

When contacting WD for support have your WD product serial number, system hardware, and

system software versions available.

North America Europe (toll free)* 00800 ASK4 WDEU

(00800 27549338)

English 800.ASK.4WDC Europe +31 880062100

(800.275.4932) Middle East +31 880062100

Spanish 800.832.4778 Africa +31 880062100

Mexico 001 8002754932 Russia 8 10 8002 335 5011

South America Asia Pacific

Chile 1230 020 5871 Australia 1800 429 861 / 0011 800 2275 4932

Colombia 009 800-83247788 China 800 820 6682 / 400 627 6682

Venezuela 0800 100 2855 Hong Kong 3057 9031

Peru 0800 54003 India 1800 200 5789 / 1800 419 5591

Uruguay 00 413 598 3787 Indonesia 001 803 852 3993

Argentina 0800 4440839 Japan 0800 805 7293

Brazil 0800 7704932 Korea 02 2120 3415

0021 800 83247788 Malaysia 1800 817 477

New Zealand 0508 555 639 / 00800 2275 4932

Philippines 1800 1855 0277

Singapore 1800 608 6008

Tai wa n 08 00 2 25 5 93

Thailand 00 1800 852 5913

Other countries +86 21 2603 7560

* Toll free number is available in the following countries: Austria, Belgium, Czech Republic, Denmark, France, Germany,

Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, Switzerland, United Kingdom.

Registering Your WD Product

drive online at http://register.wd.com or by using My Cloud device software.

CONTENTS

MY CLOUD USER MANUAL

Table of Contents

WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Registering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

1 Important User Information . . . . . . . . . . . . . . . . . . . . . . . . 1

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Recording Your WD Product Information . . . . . . . . . . . . . . . . . . . . . . . . 2

2 Product Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Product Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Pre-installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

3Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Preparing your My Cloud Device for Use . . . . . . . . . . . . . . . . . . . . . . . . 9

Getting Started with My Cloud Online Setup. . . . . . . . . . . . . . . . . . . . . 11

Getting Started without My Cloud Online Setup . . . . . . . . . . . . . . . . . . 11

Accessing Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

4 The Dashboard at a Glance. . . . . . . . . . . . . . . . . . . . . . . . 16

Launching the Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

The Dashboard Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Common Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

5 Managing Users and Groups. . . . . . . . . . . . . . . . . . . . . . . 29

About Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

About Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

6Managing Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

About Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

7 Accessing Your Cloud Remotely. . . . . . . . . . . . . . . . . . . . 40

Enabling Cloud Access for the My Cloud Device . . . . . . . . . . . . . . . . . 40

Configuring Cloud Access for a User. . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Access Your Files with iOS and Android Mobile Apps . . . . . . . . . . . . . 41

8Backing Up and Retrieving Files . . . . . . . . . . . . . . . . . . . 43

About Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Managing a USB Device and USB Backups . . . . . . . . . . . . . . . . . . . . . 43

CONTENTS

MY CLOUD USER MANUAL

Remote Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Internal Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Viewing Backup Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Modifying a Backup Job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Deleting a Backup Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Cloud Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Camera Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

9Managing Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

About Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

RAID Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Disk Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

iSCSI Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Volume Virtualization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

10 Managing Apps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

About Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Managing Apps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

11 Playing/Streaming Videos, Photos, & Music . . . . . . . . . . 62

Media Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Media Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Enabling DLNA and iTunes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Accessing Your My Cloud Device Using Media Players. . . . . . . . . . . . 66

Accessing Your My Cloud Device Using iTunes. . . . . . . . . . . . . . . . . . 67

12 Configuring Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

System Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

13 Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

14 Appendices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Appendix A: My Cloud Quick User Guide . . . . . . . . . . . . . . . . . . . . . . 98

Appendix B: Safe Mode Firmware Update Procedures . . . . . . . . . . . . 101

Appendix C: My Cloud Action Icons . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Appendix D: My Cloud Device URLs and Names. . . . . . . . . . . . . . . . 104

Appendix E: Creating a User Import File. . . . . . . . . . . . . . . . . . . . . . . 105

CONTENTS

MY CLOUD USER MANUAL

Appendix F: Replacing the SO-DIMM Memory Module . . . . . . . . . . 107

15 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

IMPORTANT USER INFORMATION

MY CLOUD USER MANUAL

Important User Information

Important Safety Instructions

Recording Your WD Product Information

Important Safety Instructions

This device is designed and manufactured to assure personal safety. Improper use can result in

electric shock or fire hazard. The safeguards incorporated into this unit will protect you if you

observe the following procedures for installation, use, and servicing.

Follow all warnings and instructions marked on the product.

Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or

aerosol cleaners. Use a damp cloth for cleaning.

Do not use this product near any liquids.

Do not place this product on an unstable surface. The product may fall, causing serious

damage to the product.

Do not drop the product.

Do not block the slots and openings on the top and bottom of the chassis; to ensure proper

ventilation and reliable operation of the product and to protect it from overheating, these

openings must not be blocked or covered. Making sure the drive is standing upright also

helps prevent overheating.

Operate this product only from the type of power indicated on the marking label. If you

are not sure of the type of power available, consult your dealer or local power company.

Do not allow anything to rest on the power cord. Do not locate this product where persons

will walk on the cord.

If an extension cord is used with this product, make sure that the total ampere rating of the

equipment plugged into the extension cord does not exceed the extension cord ampere

rating. Also, make sure that the total rating of all products plugged into the wall outlet

does not exceed the fuse rating.

Never push objects of any kind into this product through the chassis slots as they may

touch dangerous voltage points or short out parts that could result in a fire or electric

shock.

Unplug this product from the wall outlet and refer servicing to qualified service personnel

under the following conditions:

- When the power cord or plug is damaged or frayed.

- If liquid has been spilled on the product.

- If the product has been exposed to rain or water.

- If the product does not operate normally when the operating instructions are 

followed. Adjust only those controls that are covered by the operating instructions since

improper adjustment may result in damage and require extensive work to the product by

a qualified technician to restore the product to normal condition.

- If the product has been dropped or the chassis has been damaged.

- If the product exhibits a distinct change in performance, contact WD Customer Support

at http://support.wdc.com.

IMPORTANT USER INFORMATION

MY CLOUD USER MANUAL

Recording Your WD Product Information

Remember to write down the following WD product information, which is used for setup and

technical support. Your WD product information is found on the label on the back of the device.

- Serial Number

- Model Number

- Purchase Date

- System and Software Notes

PRODUCT OVERVIEW

MY CLOUD USER MANUAL 

Product Overview

Package Contents

Requirements

Product Components

Pre-installation Instructions

Handling Precautions

Package Contents

My Cloud device

Shielded Ethernet cable

AC power adapter

Quick Install Guide

For information on additional accessories for this product, visit:

Requirements

Operating System

Note: Compatibility may vary depending on your computer’s hardware configuration

and operating system.

Web Browsers

Internet Explorer 10.0 and later on supported Windows computers.

Safari 6.0 and later on supported Windows and Mac computers.

Firefox 30 and later on supported Windows and Mac computers.

Google Chrome 31.0 and later on supported Windows and Mac computers.

Local Network

Router/switch (Gigabit is recommended to maximize performance.)

US www.shopwd.com or www.wdstore.com

Europe www.shopwd.eu or www.wdstore.eu

All others Contact WD Technical Support at http://support.wdc.com/

contact.aspx, and click on Change country for technical contacts in

your region.

Windows®Mac OS X®

Windows 10

Windows 8.1

Windows 8

Windows 7

El Capitan (Mac OS 10.11)

Yose mite (Ma c OS 10.10)

Mavericks (Mac OS 10.9)

Mountain Lion (Mac OS 10.8)

PRODUCT OVERVIEW

MY CLOUD USER MANUAL 

Internet

Broadband Internet connection is required for initial setup and software downloads, as

well as for remote access and mobile apps.

Product Components

2-Bay Front View (My Cloud PR2100)

Power button

Drive Bay Doors

Drive LEDs

USB Copy button

USB 3.0 port

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