Western Digital My Cloud EX2 Ultra Installation guide
FAQ
How To Map a WD Network Drive on
Windows 10
Answer ID 25436
Mapping a network share on a Windows 10 computer allows the ease of use and access to
network storage content.
Important:
My Cloud, My Cloud Home, or My Passport Wireless products are not
detected under Windows 10 Network
For My Passport Wireless products, please refer to Answer ID 24800:
My Passport Wireless Samba SMBv2 Connection Message
The "Network Browse" function has been disabled on Windows 10
v1709 and higher
Guest access in SMB2 has been disabled by default in Windows 10 Fall
Creators Update version 1709 and higher
Connect, Access and Map a My Cloud password protected Private Share
before accessing the Public share
SMB 1.0/CIFS File Sharing Support
SMB 1.0/CIFS File Sharing Support has been disabled on Windows 10 Windows 10 Fall
Creators Update version 1709 and higher.
The Computer Browser service relies on the SMB 1.0 protocol to populate the Windows
Explorer Network node (also known as "Network Neighborhood"). This legacy protocol is long
deprecated, doesn't route, and has limited security. Because the service cannot function without
SMB 1.0, it is removed when SMB 1.0 is disabled. For more Information, please refer to
Microsoft Article SMBv1 is not installed by default in Windows 10 Fall Creators Update and
Windows Server, version 1709
SMB2 and Guest Access
Guest access in SMB2 has been disabled by default in Windows 10 Fall Creators Update
version 1709 and higher.
Guest logons do not support standard security features such as signing, encryption and are
vulnerable to man-in-the-middle attacks that can expose sensitive data on the network. Windows
10 disables "insecure" (nonsecure) guest logons by default. Enabling insecure guest logons is not
recommended. For more information, please refer to Microsoft Article 4046019 Guest access in
SMB2 disabled by default in Windows 10 Fall Creators Update version 1709
Windows or macOS Cannot Find My Drive
Answer ID 12455
Important: There are many reasons an Operating System (OS) does not recognize a
WD drive. The instructions below are designed to assist in troubleshooting issues
related to drives and devices not being recognized by a computer. Please try one
solution at a time and test for resolution before continuing with the next item.
WD SES driver download and instructions
for recovering the WD SmartWare installer
Answer ID 16157
Important:
The WD SES driver is not required for the drive to be recognized by a
computer. If the OS is requesting a driver, please see Answer ID 13977:
How to update Windows and macOS drivers.
Newer SES Drivers are distributed through Windows Updates and are
installed automatically with WD Security, WD Drive Utilities, and WD
SmartWare. The legacy WD SES Driver dated from 2011 or earlier is
available for download.
The SES driver sections of this article only affects Windows users. Mac
OSX does not require a special SES driver.
If you are unsure what the SES driver is or why you should install it,
please see Answer ID 19581: What is the SES driver, why is it needed,
and how get the driver popup to stop?
To determine if a computer is 32-bit or 64-bit, please see Answer ID
11177: How to determine if Windows OS is 32-bit (x86) or 64-bit
(x64).
How to map a My Cloud or NAS device on
Windows
Answer ID 9323
To access and store data on a My Cloud device, mapping one or more shares is recommended.
This section contains detailed steps to help map a network drive using different methods.
For assistance mapping a My Cloud device on a Mac, please see Answer ID 10789: How to map
a WD network drive on a Mac.
For assistance with Windows 10 Error Message Cannot access NAS Drives, Please see Answer
ID 13180 Error Message: "Cannot access NAS Drives" occurs when accessing a My Cloud on
Windows 10
Windows 10 troubleshooting assistance, please refer to to Answer ID 3842: My Cloud, My
Cloud Home, or My Passport Wireless Not Detected on Windows 10 Network
Important: The instructions that follow are standard procedures for mapping a
network drive. Should any of them fail to work, please see Answer ID 12452: How to
check if a WD drive is damaged or defective.
How to check if a WD drive is damaged or
defective
Answer ID 12452
Special handling is required to protect hard drives from damage. Hard drives can be damaged by
excessive physical force or from Electrostatic Discharge (ESD).
Critical: ESD damage is usually invisible to the eye and may not be discovered
until much later, either through intermittent performance or failure. For more
information on how to avoid ESD damage please see Answer ID 16889: How to
properly handle Western Digital internal hard drives
Please follow the instructions below to check a WD drive for damage:
1. With the drive disconnected, examine the drive for physical signs of damage such as
dents or broken pins
2. Ensure that the power cable (if applicable) and data cable is securly connected on both
ends
3. Verify the power cable (for Desktop and My Cloud drives) or data cable is connected to a
working outlet or port
4. Verify the data cable is in working condition. Try using the cable on a working drive
5. Connect the drive to a different computer or a different port on the
motherboard/controller card
6. Test the drive with a diagnostic tool
oInternal Drives - Windows users: Use Data Lifeguard Diagnostics.
For assistance, please see Answer ID 6226: Testing a drive for problems using
Data Lifeguard Diagnostics for Windows
oInternal Drives - Mac Users: Use the built-in tools within the Operating System.
Please see Answer ID 14800: How to test a drive for defects or problems on a
Mac for assistance testing your drive.
oExternal Drives - Please use WD Drive Utilities, or Data Lifeguard diagnostics
to test your drive.
Please see knowledge base articles Answer ID 13880: Setting up and using WD
Security and WD Drive Utilities and Answer ID 6226: Testing a drive for
problems using Data Lifeguard Diagnostics for Windows.
oExternal SSD Drives - Please see Answer ID 24684: How to Handle and Check if
a WD External SSD is Damaged or Defective
oMy Cloud Drives - Run a System Diagnostic Test (Full Test) using the
Dashboard.
Please see Answer ID 18191: How to run a System Diagnostics test on a My
Cloud (Copy of Answer 10427) for assistance running this test.
7. If the drive is defective or damaged, please do the following:
a. If data recovery is required, please visit one of our data recovery partners.
WD does not provide data recovery services.
b. Check the drive's warranty.
If the drive is in warranty, create an RMA
Important: Any agreement you may reach with the service provider is a matter
between you and the service provider. Western Digital makes no warranty,
express or implied, regarding the services provided by the service provider,
including but not limited to, any warranty regarding the quality or reliability of
services performed by it. Your selection of the service provider is at your own
risk. Western Digital assumes no liability for any loss or damages of any kind
that relate to, arise out of or result from the performance of services by the
service provider, including, but not limited to any loss of data contained on a
Western Digital hard drive. For more information, please visit our warranty
policy page.
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