Western Digital My Cloud EX2 Ultra Installation guide

FAQ

How To Map a WD Network Drive on

Windows 10

Answer ID 25436

Mapping a network share on a Windows 10 computer allows the ease of use and access to

network storage content.

Important:

My Cloud, My Cloud Home, or My Passport Wireless products are not

detected under Windows 10 Network

For My Passport Wireless products, please refer to Answer ID 24800:

My Passport Wireless Samba SMBv2 Connection Message

The "Network Browse" function has been disabled on Windows 10

v1709 and higher

Guest access in SMB2 has been disabled by default in Windows 10 Fall

Creators Update version 1709 and higher

Connect, Access and Map a My Cloud password protected Private Share

before accessing the Public share

SMB 1.0/CIFS File Sharing Support

SMB 1.0/CIFS File Sharing Support has been disabled on Windows 10 Windows 10 Fall

Creators Update version 1709 and higher.

The Computer Browser service relies on the SMB 1.0 protocol to populate the Windows

Explorer Network node (also known as "Network Neighborhood"). This legacy protocol is long

deprecated, doesn't route, and has limited security. Because the service cannot function without

SMB 1.0, it is removed when SMB 1.0 is disabled. For more Information, please refer to

Microsoft Article SMBv1 is not installed by default in Windows 10 Fall Creators Update and

Windows Server, version 1709

SMB2 and Guest Access

Guest access in SMB2 has been disabled by default in Windows 10 Fall Creators Update

version 1709 and higher.

Guest logons do not support standard security features such as signing, encryption and are

vulnerable to man-in-the-middle attacks that can expose sensitive data on the network. Windows

10 disables "insecure" (nonsecure) guest logons by default. Enabling insecure guest logons is not

recommended. For more information, please refer to Microsoft Article 4046019 Guest access in

SMB2 disabled by default in Windows 10 Fall Creators Update version 1709

Windows or macOS Cannot Find My Drive

Answer ID 12455

Important: There are many reasons an Operating System (OS) does not recognize a

WD drive. The instructions below are designed to assist in troubleshooting issues

related to drives and devices not being recognized by a computer. Please try one

solution at a time and test for resolution before continuing with the next item.

WD SES driver download and instructions

for recovering the WD SmartWare installer

Answer ID 16157

Important:

The WD SES driver is not required for the drive to be recognized by a

computer. If the OS is requesting a driver, please see Answer ID 13977:

How to update Windows and macOS drivers.

Newer SES Drivers are distributed through Windows Updates and are

installed automatically with WD Security, WD Drive Utilities, and WD

SmartWare. The legacy WD SES Driver dated from 2011 or earlier is

available for download.

The SES driver sections of this article only affects Windows users. Mac

OSX does not require a special SES driver.

If you are unsure what the SES driver is or why you should install it,

please see Answer ID 19581: What is the SES driver, why is it needed,

and how get the driver popup to stop?

To determine if a computer is 32-bit or 64-bit, please see Answer ID

11177: How to determine if Windows OS is 32-bit (x86) or 64-bit

(x64).

How to map a My Cloud or NAS device on

Windows

Answer ID 9323

To access and store data on a My Cloud device, mapping one or more shares is recommended.

This section contains detailed steps to help map a network drive using different methods.

For assistance mapping a My Cloud device on a Mac, please see Answer ID 10789: How to map

a WD network drive on a Mac.

For assistance with Windows 10 Error Message Cannot access NAS Drives, Please see Answer

ID 13180 Error Message: "Cannot access NAS Drives" occurs when accessing a My Cloud on

Windows 10

Windows 10 troubleshooting assistance, please refer to to Answer ID 3842: My Cloud, My

Cloud Home, or My Passport Wireless Not Detected on Windows 10 Network

Important: The instructions that follow are standard procedures for mapping a

network drive. Should any of them fail to work, please see Answer ID 12452: How to

check if a WD drive is damaged or defective.

How to check if a WD drive is damaged or

defective

Answer ID 12452

Special handling is required to protect hard drives from damage. Hard drives can be damaged by

excessive physical force or from Electrostatic Discharge (ESD).

Critical: ESD damage is usually invisible to the eye and may not be discovered

until much later, either through intermittent performance or failure. For more

information on how to avoid ESD damage please see Answer ID 16889: How to

properly handle Western Digital internal hard drives

Please follow the instructions below to check a WD drive for damage:

1. With the drive disconnected, examine the drive for physical signs of damage such as

dents or broken pins

2. Ensure that the power cable (if applicable) and data cable is securly connected on both

ends

3. Verify the power cable (for Desktop and My Cloud drives) or data cable is connected to a

working outlet or port

4. Verify the data cable is in working condition. Try using the cable on a working drive

5. Connect the drive to a different computer or a different port on the

motherboard/controller card

6. Test the drive with a diagnostic tool

oInternal Drives - Windows users: Use Data Lifeguard Diagnostics.

For assistance, please see Answer ID 6226: Testing a drive for problems using

Data Lifeguard Diagnostics for Windows

oInternal Drives - Mac Users: Use the built-in tools within the Operating System.

Please see Answer ID 14800: How to test a drive for defects or problems on a

Mac for assistance testing your drive.

oExternal Drives - Please use WD Drive Utilities, or Data Lifeguard diagnostics

to test your drive.

Please see knowledge base articles Answer ID 13880: Setting up and using WD

Security and WD Drive Utilities and Answer ID 6226: Testing a drive for

problems using Data Lifeguard Diagnostics for Windows.

oExternal SSD Drives - Please see Answer ID 24684: How to Handle and Check if

a WD External SSD is Damaged or Defective

oMy Cloud Drives - Run a System Diagnostic Test (Full Test) using the

Dashboard.

Please see Answer ID 18191: How to run a System Diagnostics test on a My

Cloud (Copy of Answer 10427) for assistance running this test.

7. If the drive is defective or damaged, please do the following:

a. If data recovery is required, please visit one of our data recovery partners.

WD does not provide data recovery services.

b. Check the drive's warranty.

If the drive is in warranty, create an RMA

Important: Any agreement you may reach with the service provider is a matter

between you and the service provider. Western Digital makes no warranty,

express or implied, regarding the services provided by the service provider,

including but not limited to, any warranty regarding the quality or reliability of

services performed by it. Your selection of the service provider is at your own

risk. Western Digital assumes no liability for any loss or damages of any kind

that relate to, arise out of or result from the performance of services by the

service provider, including, but not limited to any loss of data contained on a

Western Digital hard drive. For more information, please visit our warranty

policy page.

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