Western Digital My Cloud Mirror User manual

WD My Cloud Mirror

Personal Cloud Storage

User Manual

™

WD Service and Support

Should you encounter any problem, please give us an opportunity to address it before returning this

product. Most technical support questions can be answered through our knowledge base or email

support service at http://support.wd.com. If the answer is not available or if you prefer, please

contact WD at the best telephone number shown below.

Your product includes 30 days of free telephone support during the warranty period. This 30-day

period starts on the date of your first telephone contact with WD Technical Support. Email support is

free for the entire warranty period and our extensive knowledge base is available 24/7. To help us

keep you informed of new features and services, remember to register your product online at

http://register.wd.com.

Accessing Online Support

Visit our product support website at http://support.wd.com and choose from these topics:

Downloads—Download drivers, software, and updates for your WD product.

Registration—Register your WD product to get the latest updates and special offers.

Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data

recovery information.

Knowledge Base—Search by keyword, phrase, or answer ID.

Installation—Get online installation help for your WD product or software.

WD Community—Share your thoughts and connect with other WD users.

Online Learning Center — Start here to get the most out of your personal cloud storage

device (http://www.wd.com/setup).

Contacting WD Technical Support

When contacting WD for support have your WD product serial number, system hardware, and

system software versions available.

Registering Your WD Product

drive online at http://register.wd.com or by using WD My Cloud Mirror personal cloud storage

software.

North America Asia Pacific

English 800.ASK.4wd Australia 1 800 42 9861

855 556-5117 China 800 820 6682 / +65 62430496

Spanish 800.832.4778 Hong Kong +800 6008 6008

India 1 800 11 9393 (MNTL) / 1 800 200 5789 (Reliance)

011 26384700 (Pilot Line)

Europe (toll free)* 00800 ASK4

WDEU

Indonesia +803 852 9439

(00800 27549338) Japan 0120-994-120 / 00531-65-0442

Korea 02 703 6550

Europe +31 880062100 Malaysia +800 6008 6008 / 1 800 88 1908/+65 6243 0496

Middle East +31 880062100 Philippines 1 800 1441 0159

Africa +31 880062100 Singapore +800 6008 6008 / +800 608 6008/+65 6243 0496

Taiwan +800 6008 6008/+65 62430496

* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland,

Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE

USER MANUAL

Table of Contents

WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Registering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

1Important User Information . . . . . . . . . . . . . . . . . . . . 1

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Recording Your WD Product Information . . . . . . . . . . . . . . . . . . . . 2

2Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About the Online Learning Center . . . . . . . . . . . . . . . . . . . . . . . . .4

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Product Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Pre-installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

3Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Physically Connecting the Device . . . . . . . . . . . . . . . . . . . . . . . . 10

Getting Started Using Online Setup Software . . . . . . . . . . . . . . . 11

Getting Started Without Online Setup Software. . . . . . . . . . . . . . 17

Accessing Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

4Accessing Your Cloud Remotely . . . . . . . . . . . . . . 22

Enabling Cloud Access for the WD My Cloud Mirror Device . . . . 22

Configuring Cloud Access for a User . . . . . . . . . . . . . . . . . . . . . 22

Mobilizing Your Files with iOS and Android Mobile Apps. . . . . . . 24

5Managing Users, Groups, and Shares . . . . . . . . . . 39

About Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

About Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

About Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

6The Dashboard at a Glance . . . . . . . . . . . . . . . . . . . 55

Launching the Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

The Dashboard Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Obtaining Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Common Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

7Backing Up and Retrieving Files . . . . . . . . . . . . . . . 69

About Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE

USER MANUAL

Managing a USB Device and USB Backups . . . . . . . . . . . . . . . . 69

Remote Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Internal Backups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Cloud Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

8Managing Apps on WD My Cloud Mirror . . . . . . . . 83

About Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Managing Apps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

9Managing Storage on WD My Cloud Mirror . . . . . . 87

About Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

RAID Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Disk Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

10 Playing/Streaming Videos, Photos, & Music 94

Media Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Media Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Enabling DLNA and iTunes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Accessing Your Personal Cloud Using Media Players . . . . . . . . 100

Accessing Your Personal Cloud Using iTunes . . . . . . . . . . . . . . 101

11 Configuring Settings . . . . . . . . . . . . . . . . . . . . . . . 102

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

12 Replacing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . 130

Identifying a Faulty Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Replacing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Rebuilding the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Returning a WD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

13 Regulatory and Warranty Information . . . . . . . . . 134

Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Warranty Information (All Regions Except Australia/New Zealand)135

Warranty Information (Australia/New Zealand only) . . . . . . . . . . 136

iii

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE

USER MANUAL

Appendices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Appendix A: WD My Cloud Mirror Quick User Guide . . . . . . . . . 138

Appendix B: Joomla!® Setup Guide . . . . . . . . . . . . . . . . . . . . . 142

Appendix C: phpBB Setup Guide. . . . . . . . . . . . . . . . . . . . . . . . 145

Appendix D: Supported RAID Modes. . . . . . . . . . . . . . . . . . . . . 150

Appendix E: RAID Migrations . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Appendix F: Safe Mode Firmware Update Procedures . . . . . . . 150

Appendix G: Technical Specifications . . . . . . . . . . . . . . . . . . . . 151

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

IMPORTANT USER INFORMATION

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE

USER MANUAL

Important User Information

Important Safety Instructions

Recording Your WD Product Information

Important Safety Instructions

This device is designed and manufactured to assure personal safety. Improper use can

result in electric shock or fire hazard. The safeguards incorporated into this unit will protect

you if you observe the following procedures for installation, use, and servicing.

Follow all warnings and instructions marked on the product.

Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners

or aerosol cleaners. Use a damp cloth for cleaning.

Do not use this product near any liquids.

Do not place this product on an unstable surface. The product may fall, causing

serious damage to the product.

Do not drop the product.

Do not block the slots and openings on the top and bottom of the chassis; to ensure

proper ventilation and reliable operation of the product and to protect it from

overheating, these openings must not be blocked or covered. Making sure the drive

is standing upright also helps prevent overheating.

Operate this product only from the type of power indicated on the marking label. If

you are not sure of the type of power available, consult your dealer or local power

company.

Do not allow anything to rest on the power cord. Do not locate this product where

persons will walk on the cord.

If an extension cord is used with this product, make sure that the total ampere rating

of the equipment plugged into the extension cord does not exceed the extension

cord ampere rating. Also, make sure that the total rating of all products plugged into

the wall outlet does not exceed the fuse rating.

Never push objects of any kind into this product through the chassis slots as they

may touch dangerous voltage points or short out parts that could result in a fire or

electric shock.

Unplug this product from the wall outlet and refer servicing to qualified service

personnel under the following conditions:

- When the power cord or plug is damaged or frayed.

- If liquid has been spilled on the product.

- If the product has been exposed to rain or water.

- If the product does not operate normally when the operating instructions are fol-

lowed. Adjust only those controls that are covered by the operating instructions

since improper adjustment may result in damage and require extensive work by a

qualified technician to the product to normal condition.

- If the product has been dropped or the chassis has been damaged.

- If the product exhibits a distinct change in performance, contact WD Customer

Support at http://support.wd.com.

IMPORTANT USER INFORMATION

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE

USER MANUAL

Recording Your WD Product Information

Remember to write down the following WD product information, which is used for setup and

technical support. Your WD product information is found on the label on the back of the

device.

- Serial Number

- Model Number

- Purchase Date

- System and Software Notes

PRODUCT OVERVIEW

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE

USER MANUAL

Product Overview

About the System

Features

About the Online Learning Center

Package Contents

Product Components

Requirements

Product Components

Handling Precautions

About the System

Finally, a cloud of your own. Save everything in one place with twice the data protection and

access it anywhere from computers, tablets and smartphones. My Cloud™ Mirror™

personal cloud storage works concurrently with multiple operating systems such as Mac

OS, Win 8, iOS and Android with mobile apps.

Features

Your media and files on your own personal cloud – Unlike a public cloud, My Cloud

Mirror allows you to keep all your content in one safe place on your home network instead of

a remote server. No mysterious location of your data. No monthly fees. No limits. Just

blazing-fast, dual-drive performance for your high-speed digital life.

Centralized, dual-drive storage of your family’s media collection – Store and organize

all your family's photos, videos, music, and important documents in one secure place on

your home network.

Access from anywhere – Enjoy your photos, videos, music, and more from anywhere on

your PC, Mac®, tablet, or smartphone. With WD’s free apps, your personal cloud is always

with you.

Mirrored data protection - With Mirror Mode (RAID 1) as the default setting, one drive is

used to store your data and the other is used for a duplicate copy. Your data is twice as safe,

giving you twice the peace of mind.

Automatic file backup for all your computers – Easily back up the files from all the PC

and Mac computers in your home. PC users, WD SmartWare™ Pro offers options for how,

when, and where you back up your files. Mac users, utilize all the features of Apple®Time

Machine®backup software to protect your data.

Remote backup – Protect your data with remote backup to another My Cloud Mirror,

integrated cloud backup or local LAN/WAN backup.

Expand your tablet and phone storage – Upload photos and videos directly to your

personal cloud from anywhere.

Connect to Dropbox™ and more – Easily transfer files between your personal cloud,

Dropbox, and other public cloud accounts using WD's free My Cloud apps.

Increase your personal cloud capacity -- Simply attach a compatible USB 3.0 hard drive

directly to one of the two USB expansion ports on the My Cloud Mirror drive and instantly

expand your storage capacity.

Transfer and stream faster – Gigabit Ethernet and 1.2 GHz processor deliver faster file

transfers and high-speed streaming.

PRODUCT OVERVIEW

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE

USER MANUAL

Unleash your media – Seamlessly stream your videos, photos, and music to your

connected TVs, media players, gaming consoles, and other DLNA®– certified devices. With

My Cloud Mirror's iTunes®server, you can easily stream your music collection to any PC or

Mac computer with iTunes.

Password protection for privacy – Your data is always safe and completely under your

control. Protect your personal cloud from unauthorized access with password protection

available for every user.

Set up in minutes – Get up and running in minutes with WD’s rich web-based user

interface for seamless web-guided setup. WD's software will auto-detect your drive to make

it easy. Need extra help? Visit wd.com/setup/wdmycloudmirror for help with the installation

of My Cloud Mirror and WD's free apps for your computers and mobile devices.

About the Online Learning Center

WD’s online Learning Center provides the latest information, instructions, and software to

help users get the most out of their personal cloud storage. This web-based guide offers

step-by-step help with setting up remote access, backing up data, monitoring device status

and more. It’s an interactive resource to walk users through installing and using their

WD My Cloud Mirror device. The online Learning Center allows you to:

Learn about your new personal cloud storage product.

Download the latest software for your product.

Find in-depth, interactive information on how to explore each of your product’s

features.

Update your product whenever new features become available.

Access an always-available resource online, without a manual or CD.

Package Contents

WD My Cloud Mirror Personal Cloud Storage device

Ethernet cable

AC power adapter

Quick Install Guide

AC adapter* Ethernet cable Quick Install Guide

WD My Cloud Mirror Personal Cloud

Storage Device

PRODUCT OVERVIEW

WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE

USER MANUAL

For information on additional accessories for this product, visit:

Requirements

Operating System

Note: Compatibility may vary depending on your computer’s hardware

configuration and operating system.

US www.shopwd.com or www.wdstore.com

Canada www.shopwd.ca or www.wdstore.ca

Europe www.shopwd.eu or www.wdstore.eu

All others Contact WD Technical Support in your region. For a list of

Technical Support contacts, visit http://support.wd.com and see

Knowledge Base Answer ID 1048.

Windows®Mac OS X®

Windows 8.1 or earlier

Windows 7

Windows Vista®

Windows XP (32 bit) SP3 or later

Mavericks (Mac OS 10.9)

Mountain Lion (Mac OS 10.8)

Lion (Mac OS 10.7)

Snow Leopard (Mac OS 10.6)

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