VeriFone P400 User manual

Merchant services are provided by Paymentech, LLC (“Chase”), a subsidiary of JPMorgan Chase Bank, N.A.

©2020 JPMorgan Chase & Co

Setup Guide

Verifone P400

Setting up and

connecting your card

reader requires just a

few steps.

1.

You should have already unpacked your card reader and activated your reader in the Chase

Merchant Center. If not, visit chase.com/MyPaymentsCenter to complete your activation.

Important

: Your card reader should remain unplugged and powered off until you’ve

completed activating your device in the Chase Merchant Center.

2.

Connect Power cables

Connect the dongle cableto the back of the card reader and the power supplyto the

dongle cable and power source. See diagram below.

Note: The card reader will turn on automatically once it is plugged into a power source.

Merchant services are provided by Paymentech, LLC (“Chase”), a subsidiary of JPMorgan Chase Bank, N.A.

©2020 JPMorgan Chase & Co

3.

The Merchant Initialization System (MIS) interactive wizard starts automatically after the

card reader is fully connected.

Merchant services are provided by Paymentech, LLC (“Chase”), a subsidiary of JPMorgan Chase Bank, N.A.

©2020 JPMorgan Chase & Co

4.

Connect to Local Wi-Fi Network

Note: The card reader must be connected to the same Wi-Fi network as the POS. For best

results and optimal security, we recommend a separate, business-grade router and

modem for your payment solution. Your internet provider or local electronics retailer can

give you suggestions.

5.

Confirm your business details

When the automatic download is complete, review and confirm your details.

Merchant services are provided by Paymentech, LLC (“Chase”), a subsidiary of JPMorgan Chase Bank, N.A.

©2020 JPMorgan Chase & Co

Troubleshooting common download errors

Screen

Possible Causes

Proposed Actions

•

You have not completed

the Chase Merchant

Center Device

Activation process

•Log in to the Chase

Merchant Center and

complete the Device

Activation process

(www.chase.com/

MyPaymentsCenter))

•You pressed “X” button

on the Merchant

Settings Confirm data

screen

•Contact the Helpdesk to

verify the merchant data

associated with the terminal

serial number

•Helpdesk may initiate

“Offboard” and “Onboard”

process for merchant

6.

Setup process completes

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