VeriFone 3740 User manual

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Q Comm VeriFone 3740/3750 Quick Guide

Client Services 1-800-626-9941

INSTALL

1. Plug

TELEPHONE LINE

into VeriFone terminal.

2. Install

POWER SUPPLY

into back of terminal as well as outlet.

Telephone

Wall Jack

Electrical Outlet

Power Supply

Connector U.S.

or International

(Unique by Country)

Telephone Line

INSTALL

Client Services 1-800-626-9941

Q Comm VeriFone 3740/3750 Quick Guide

TO LOG IN

1. Press any key from the Startup screen

2. Enter the clerk or manager

Password

Demonstration Mode “9999”

Password: _ _ _ _

Password: 9999

PASSWORDS

TO ADD

A USER

All passwords must be kept secret. Clerks are responsible for all transactions

completed using their password.

1. Enter

Manager

password

Press Enter

2. Press

key

3. Select

Add

user, press

Enter

4. Enter desired 4-digit password

Press Enter

5. Enter desired access level

Press Enter

Password: _ _ _ _

* Add User

Password: _ _ _ _

Access Level: _ _ _ _

Note: 10 for Managers,

40 for Clerks.

TO SUSPEND

A USER

1. Enter

Manager

password

Press Enter

2. Press

key

3. Select

Suspend

user

4. Enter password of the user to suspend

Press Enter

Password: _ _ _ _

Function

Client Services 1-800-626-9941

Q Comm VeriFone 3740/3750 Quick Guide

SALES

TO SELL A

PRODUCT

In most cases

HOT KEYS

appear on ﬁ rst screen and provide a shortcut to selling a prod-

uct. Each

HOT KEY

item includes denomination & product information.

Instructions

Screen Samples

1. Enter Password

Press

All Products

2. Select

Product Category

, press

Enter

3. Select

Service Provider

, press

Enter

4. Select

Denomination

, press

Enter

5. Select

Language

, press

Enter

1) $10 Cingular 2) PreCash

3) CashPlus Reload 4) $30 Verizon

9) All Products <9>

1) CashPlus 2) Wireless

3) Long Distance 4) PreCash Payment

5) Gift Card < >

1) TracFone 2) T-Mobile

3) Cingular Wireless 4) TransCom

PCS

5) Verizon FreeUp

0) Return to main menu < >

1) $10 2) $20 3) $30

0) Return to main menu < >

Card back Language?

1) Spanish 2) English

0) Return to main menu

SALES

Client Services 1-800-626-9941

Q Comm VeriFone 3740/3750 Quick Guide

REPORTS

TO PRINT

REPORTS

Reports my be run any time and show up-to-the-minute activity

Manager

Reports Available

• Transaction Detail Report

will list all transactions over the period of time entered

• Transaction Summary Report

will give totals for each product over the period of

time entered

• ACH Detail Report

lists transaction and margins allotted for the speciﬁ ed ACH batch

• ACH Summary Report

lists a product summary and margin for the speciﬁ ed ACH batch

• Shift Report

will list all transactions printed since last shift report

• Clerk Report

lists the number of transactions per user over the period of time entered

SAMPLE TRANSACTION REPORT

NOTE: All times must be in military / 23 hour format. (Ex: 6pm=18:00)

*Transaction Detail Report

Start: 03/31/2003 00:00

End: 04/02/2003 23:59

Transaction Detail Report

03/31/2003 12:01am - 04/02/2003 11:59pm

Product Date/Time Clerk Price

PreCash 03/31/20003 11:27:47 1 3.00

Ex: Screen

Ex: Printed Card

REPORTS

Client Services 1-800-626-9941

Q Comm VeriFone 3740/3750 Quick Guide

REPORTS CONT.

REPORTS

CONT.

SAMPLE ACH REPORT

NOTE: Daily batches are processed the day following the sale date.

Weekly ACH batches are processed on Sundays for the previous week’s sales (Sun-Sat).

*ACH Detail Report

Start: 03/31/2003

ACH Detail Report

03/31/2003 8:00am

Product Price ACH Margin

PreCash $30.00 -$27.00 3.00

Ex: Screen

Ex: Printed Card

SAMPLE SHIFT REPORT

Shift Report

03/31/2003 12:01am - 04/02/2003 11:59pm

Product Date/Time Clerk Price

PreCash 03/31/20003 11:27:47 1 3.00

Ex: Printed Card

The terminal will call Q Comm’s Transaction Processing Center to retrieve

report data. Once the call is completed, insert blank cards(s) to print.

REFUND

PROCESS

1. Log in and press

key

2. Select 80 - Print Refund Form

3. Fill out and send to address on receipt

(include original if available)

REPORTS

Function

Client Services 1-800-626-9941

Q Comm VeriFone 3740/3750 Quick Guide

MAGNETIC SWIPE

TO USE THE

MAGNETIC

SWIPE

Notes:

•

Product Speciﬁ c

•

Swipe toward you with the numbers to the right

Instructions:

1. Enter Password

2. Select HOT KEY product or press

for complete product listing

3. When instructed, swipe card & follow instructions on screen

4. When entering dollar amounts, numbers will move from right to left

(Decimal does not move)

REPORTS

Q Comm VeriFone 3740/3750 Quick Guide

ENTERING ACCOUNT NUMBER MANUALLY

TO MANUALLY

ENTER AN

ACCOUNT

NUMBER

Instructions

Screen Samples

1. Enter Password

2. Select

HOT KEY

product or press

for all products

3. When prompted to swipe magnetic

card, press





key

4. Follow screen instructions

• Press Yes

• Enter card number

Press Enter

• Enter month of expiration date

Press Enter

• Enter year of expiration date

Press Enter

• Enter dollar amount

Press Enter

Card Not Swiped

Do you want to enter data manually

1) Yes 2) No

Please Enter Card Data

Acct# 12585254256225

ENTERING ACCOUNT NUMBER MANUALLY

Cancel

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