VeriFone Evolution series Service manual

Retail Application |page 1

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VirtualMerchant Gateway

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Restaurant

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Airline

EMV

Mobile Top Up

Currency

Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR

EGC VirtualMerchant

Mobile

Product Icons

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Retail

Travel

Taxi

Cash Advance

Bill Pay

Loyalty

Social Media

Tokenization

Terminal

Web-Hosted

Payments

VirtualMerchant Gateway

Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency

Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR

EGC VirtualMerchant

Mobile

Product Icons

Vertical Market Icons

Retail

Travel

Taxi

Cash Advance

Bill Pay

Loyalty

Social Media

Tokenization

Terminal

Web-Hosted

Payments

VirtualMerchant Gateway

Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency

Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR

EGC VirtualMerchant

Mobile

Product Icons

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Social Media

Tokenization

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EMV

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ECS

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EBT Online

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VeriFone®Evolution

Series

reserved. This document is prepared by Elavon as a service for its customers. The information discussed is

general in nature and may not apply to your specific situation. RTL-QRG-1371

Retail Application

QUICK REFERENCE GUIDE

Retail Application |page 2

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ECS

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Education

EBT Online

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Product Icons

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Tokenization

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Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency

Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR

EGC VirtualMerchant

Mobile

Product Icons

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Retail

Travel

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Social Media

Tokenization

Terminal

Web-Hosted

Payments

VirtualMerchant Gateway

Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency

Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

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Security

Virtual Terminal

Reporting

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EGC VirtualMerchant

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Product Icons

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Payments

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EMV

Mobile Top Up

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Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

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Security

Virtual Terminal

Reporting

Services

QSR

EGC VirtualMerchant

Mobile

Product Icons

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TIPS FOR PROCESSING

•ENTER or YES

•BACKSPACE

•CANCEL or NO

•To scroll through the menu,

press MORE

•Press 3 multiple times until the

paper advances to desired length

The following prompts may appear

depending on terminal setup, card type,

and/or entry method.

Clerk ID Prompt:

•Input Clerk ID and press ENTER

Debit Cash Back Prompts:

•Select YES for Cash Back or NO to

proceed with transaction without

Cash Back

•If YES is selected, choose Cash

Back Amount

cont’d next

Retail Application |page 3

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Product Icons

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Payments

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Healthcare

Airline

EMV

Mobile Top Up

Currency

Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR

EGC VirtualMerchant

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Product Icons

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Tokenization

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VirtualMerchant Gateway

Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency

Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR

EGC VirtualMerchant

Mobile

Product Icons

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Retail

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Tokenization

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VirtualMerchant Gateway

Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency

Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR

EGC VirtualMerchant

Mobile

Product Icons

Vertical Market Icons

Retail

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Loyalty

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Tokenization

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Payments

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EMV

Mobile Top Up

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TIPS FOR PROCESSING (CONT’D)

Invoice Prompt:

•Input Invoice # and press ENTER

Language Prompt:

•If prompted, select language

Manually-Keyed Security Prompts:

•Select YES or NO to indicate card

presence

•If YES is selected, imprint card and

press ENTER

•Input V-Code and press ENTER

•If V-Code entry is bypassed, select

NO if the V-Code is not present

•X READ if V-Code is present but

cannot be read

•If prompted, input Street Address

and press ENTER

•If prompted, input Zip Code and

press ENTER

Purchasing, Business or

Commercial Prompts:

•Input Customer # and press ENTER

•Input Tax Amount and press ENTER

Retail Application |page 4

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EBT Online

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Product Icons

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Healthcare

Airline

EMV

Mobile Top Up

Currency

Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

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Security

Virtual Terminal

Reporting

Services

QSR

EGC VirtualMerchant

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Product Icons

Vertical Market Icons

Retail

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Loyalty

Social Media

Tokenization

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Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency

Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR

EGC VirtualMerchant

Mobile

Product Icons

Vertical Market Icons

Retail

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Loyalty

Social Media

Tokenization

Terminal

Web-Hosted

Payments

VirtualMerchant Gateway

Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency

Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR

EGC VirtualMerchant

Mobile

Product Icons

Vertical Market Icons

Retail

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Loyalty

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Tokenization

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EMV

Mobile Top Up

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ECS

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Virtual Terminal

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CREDIT/DEBIT SALE

•Select SALE

•Input amount and press ENTER

•If prompted, select YES to confirm

amount or NO to cancel transaction

•If NO is selected, press CLEAR

to end transaction

•Swipe, insert, or tap card, or

manually input account number

and press ENTER

•If prompted, select CREDIT or DEBIT

•If prompted, input last 4 digits of

account # and press ENTER

•If prompted, input expiration date

and press ENTER

•If prompted, cardholder enters PIN

and presses ENTER

(The transaction processes and a Merchant

copy of the receipt prints)

•If prompted, press ENTER to clear

Remove Card prompt

•Select YES to print Customer

receipt copy

•If prompted “Amt Exceeds Bal –

Amt Authorized $xx.xx, Balance Due

$xx.xx, Continue?” select YES and

collect remaining amount due with

another form of payment or NO to

reverse the authorization and cancel

the transaction.

Retail Application |page 5

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EMV

Mobile Top Up

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Conversion

ECS

Hospitality

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Education

EBT Online

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Virtual Terminal

Reporting

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ECS

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EBT Online

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Virtual Terminal

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Product Icons

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Payments

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EMV

Mobile Top Up

Currency

Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

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Virtual Terminal

Reporting

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EGC VirtualMerchant

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Product Icons

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Retail

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CREDIT/DEBIT REFUND

If desired selection is not displayed, press

MORE until option appears

•Select REFUND

•If prompted, input password and

press ENTER

•Input amount and press ENTER

•If prompted, select YES to confirm

amount or NO to cancel transaction

•If NO is selected, press CLEAR to

end transaction

•Swipe, insert, or tap card, or

manually input account number

and press ENTER

•If prompted, select CREDIT or DEBIT

•If prompted, input last 4 digits of

account # and press ENTER

•If prompted, input expiration date and

press ENTER

•If prompted, cardholder enters PIN and

presses ENTER

(The transaction processes and a

Merchant copy of the receipt prints)

•If prompted, press ENTER to clear

Remove Card prompt

•Select YES to print Customer

receipt copy

Retail Application |page 6

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EBT Online

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Virtual Terminal

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Mobile Top Up

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Mobile Top Up

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ECS

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Education

EBT Online

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Virtual Terminal

Reporting

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EGC VirtualMerchant

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CREDIT AUTHORIZATION ONLY

If desired selection is not displayed

press MORE until option appears

•Select AUTH ONLY

•Input amount and press ENTER

•If prompted, select YES to confirm

amount or NO to cancel transaction

•If NO is selected, press CLEAR

to end transaction

•Swipe, insert, or tap card, or

manually input account number

and press ENTER

•If prompted, select CREDIT

•If prompted, input last 4 digits of

account # and press ENTER

•If prompted, input expiration date

and press ENTER

•If prompted, cardholder enters PIN

and presses ENTER

(The transaction processes and a

Merchant copy of the receipt prints)

• If prompted, press ENTER to clear

Remove Card prompt

• Select YES to print Customer

receipt copy

Retail Application |page 7

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EBT Online

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Virtual Terminal

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EMV

Mobile Top Up

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ECS

Hospitality

Public Sector

Education

EBT Online

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Virtual Terminal

Reporting

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Product Icons

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EBT Online

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Product Icons

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VOID

If desired selection is not displayed, press

MORE until option appears

•Select VOID

•If prompted, input password and

press ENTER

•Select YES to void last transaction or

NO to void a different transaction

•If YES is selected, proceed to next step

•If desired transaction is displayed,

select YES

•If NO is selected, proceed to next step

•Select INV# or ACCT# to

search transactions

•Input (Invoice # or last 4 digits of

Account #) and press ENTER

•If desired transaction is displayed,

select YES

•If desired transaction is not displayed,

select NEXT to review other trans

actions or NO to exit Void menu

•If prompted, press ENTER to clear

Remove Card prompt

•Select YES to print Customer

receipt copy

Retail Application |page 8

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Mobile Top Up

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Hospitality

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Education

EBT Online

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Virtual Terminal

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Product Icons

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Payments

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EMV

Mobile Top Up

Currency

Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

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Virtual Terminal

Reporting

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CREDIT FORCE

If desired selection is not displayed, press

MORE until option appears

•Select FORCE

•Input amount and press ENTER

•If prompted, select YES to confirm

amount or NO to cancel transaction

•If NO is selected, press CLEAR to

end transaction

•Swipe, insert, or tap card, or manually

input account number and press ENTER

•Select CREDIT

•If prompted, input last 4 digits of account

# and press ENTER

•If prompted, input expiration date and

press ENTER

•Input approval code and press ENTER

(The transaction processes and a Merchant

copy of the receipt prints)

•If prompted, press ENTER to clear

Remove Card prompt

•Select YES to print Customer

receipt copy

Retail Application |page 9

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EBT Online

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Virtual Terminal

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EGC VirtualMerchant

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Product Icons

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EMV

Mobile Top Up

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ECS

Hospitality

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EBT Online

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Virtual Terminal

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Payments

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EMV

Mobile Top Up

Currency

Conversion

ECS

Hospitality

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EBT Online

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Virtual Terminal

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Mobile Top Up

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Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR

EGC VirtualMerchant

Mobile

Product Icons

Vertical Market Icons

Retail

Travel

Taxi

Cash Advance

Bill Pay

Loyalty

Social Media

Tokenization

Terminal

Web-Hosted

Payments

VirtualMerchant Gateway

Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency

Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR

EGC VirtualMerchant

Mobile

MAIL/TELEPHONE ORDER

If desired selection is not displayed, press

MORE until option appears

•Select PHONE ORDER

•Manually input account #and

press ENTER

•Input expiration date and press ENTER

•Input amount and press ENTER

•Input V-Code and press ENTER

•If V-Code entry is bypassed, select

NO if the V-Code is not present

•X READ if V-Code is present but

cannot be read

•Input Street Address and press ENTER

•Input Zip Code and press ENTER

(The transaction processes and a Merchant

copy of the receipt prints)

•If prompted, press ENTER to clear

Remove Card prompt

•Select YES to print Customer

receipt copy

Retail Application |page 10

Product Icons

Vertical Market Icons

Retail

Travel

Taxi

Cash Advance

Bill Pay

Loyalty

Social Media

Tokenization

Terminal

Web-Hosted

Payments

VirtualMerchant Gateway

Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency

Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR

EGC VirtualMerchant

Mobile

Product Icons

Vertical Market Icons

Retail

Travel

Taxi

Cash Advance

Bill Pay

Loyalty

Social Media

Tokenization

Terminal

Web-Hosted

Payments

VirtualMerchant Gateway

Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency

Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR

EGC VirtualMerchant

Mobile

Product Icons

Vertical Market Icons

Retail

Travel

Taxi

Cash Advance

Bill Pay

Loyalty

Social Media

Tokenization

Terminal

Web-Hosted

Payments

VirtualMerchant Gateway

Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency

Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR

EGC VirtualMerchant

Mobile

Product Icons

Vertical Market Icons

Retail

Travel

Taxi

Cash Advance

Bill Pay

Loyalty

Social Media

Tokenization

Terminal

Web-Hosted

Payments

VirtualMerchant Gateway

Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency

Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR

EGC VirtualMerchant

Mobile

Product Icons

Vertical Market Icons

Retail

Travel

Taxi

Cash Advance

Bill Pay

Loyalty

Social Media

Tokenization

Terminal

Web-Hosted

Payments

VirtualMerchant Gateway

Payments

Restaurant

Healthcare

Airline

EMV

Mobile Top Up

Currency

Conversion

ECS

Hospitality

Public Sector

Education

EBT Online

Cashback

Security

Virtual Terminal

Reporting

Services

QSR

EGC VirtualMerchant

Mobile

MANUAL SALE FOR ECI

Available only for the internet industry

•Select SALE

•Input amount and press ENTER

•If prompted, select YES to confirm

amount or NO to cancel transaction

•If NO is selected, press CLEAR

to end transaction

•Manually input account # and

press ENTER

•Input expiration date and press ENTER

•Select NO to indicate card is not

present

•Select WEB

(The transaction processes and a Merchant

copy of the receipt prints)

•If prompted, press ENTER to clear

Remove Card prompt

•Select YES to print Customer

receipt copy

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