US Robotics 3CP5613 User manual

This manual covers 3Com U.S. Robotics®faxmodems.

3Com, the 3Com logo, U.S. Robotics, and Winmodem are registered trademarks and Connections, RapidComm,

and x2 are trademarks of 3Com Corporation. Windows is a registered trademark of Microsoft Corp. CompuServe

is a registered trademark of CompuServe Inc. America Online is a registered trademark of America Online Inc.

Any other trademarks, trade names, or service marks used in this manual are the property of their respective

owners.

3800 Golf Rd.

Rolling Meadows, IL 60008

* IMPORTANT! In accordance with the ITU-T standard for 56K transmissions (V.90), U.S. Robotics 56 Kbps

modems are capable of 56 Kbps downloads. However, due to FCC rules which restrict power output of service

providers, current download speeds are limited to 53 Kbps. Actual speeds may vary due to line conditions and

other factors. Uploads from users to server equipment travel at speeds up to 31.2 Kbps. An analog phone line

compatible with the V.90 standard or x2 technology and an Internet provider or corporate host site compatible

with the V.90 standard or x2 technology are necessary for these high-speed downloads.

TABLE OF CONTENTS

56K Faxmodem Product Features .....................................................................................1-1

Software Installation ......................................................................................................2-1

Speakerphone Features (External Voice Speakerphone Modems Only)......................3-1

Internet Update Wizard....................................................................................................4-1

Uninstalling a U.S. Robotics Modem .............................................................................. 5-1

Uninstalling a Winmodem Modem............................................................................................ 5-1

Uninstalling an Internal Faxmodem.......................................................................................... 5-2

Uninstalling an External Faxmodem......................................................................................... 5-2

Troubleshooting and Help Resources.............................................................................6-1

Problems and Solutions............................................................................................................. 6-1

Help Resources........................................................................................................................ 6-39

Are You Still Having Problems?.............................................................................................. 6-39

If You Need to Return the Modem to 3Com for Repair............................................................ 6-40

Glossary............................................................................................................................ 7-1

Technical Reference .........................................................................................................8-1

Regulatory Information and Limited Warranty..............................................................9-1

56K FAXMODEM PRODUCT FEATURES

1-1

Modulation Schemes

ITU-T V.90

x2™ technology

ITU-T V.34+

ITU-T V.34

ITU-T V.32bis

ITU-T V.32

ITU-T V.22bis

ITU-T V.22

ITU-T V.23

Bell 212A

ITU-T V.21

Bell 103

Error Control and Data Compression

Schemes

ITU-T V.42

ITU-T V.42bis

MNP 2-5

Fax Modulation Schemes

ITU-T V.17

ITU-T V.29

ITU-T V.27ter

ITU-T V.21

Fax Standards

EIA 578 Class 1 FAX

EIA 592 Class 2.0 FAX

Front Channel Link Rates

28000, 29333, 30666, 32000, 33333, 34666,

36000, 37333, 38666, 40000, 41333, 42666,

44000, 45333, 46666, 48000, 49333, 50666,

52000, 53333, 54666, 56000, 57333

Back Channel Link Rates

4800, 7200, 9600, 12000, 14400, 16800,

19200, 21600, 24000, 26400, 28800, 31200

33600

V.34+ Link Rates

4800, 7200, 9600, 12000, 14400, 16800,

19200, 21600, 24000, 26400, 28800, 31200,

33600

V.32bis Link Rates

4800, 7200, 9600, 12000, 14400

AdditionalLink Rates

300, 1200/75 (V.23), 1200, 2400

Fax Link Rates

2400, 4800, 7200, 9600,

12000, 14400

DCE Rates

300, 1200, 2400, 9600, 19200, 38400, 57600,

115200, 230400*

*The 230400 DCE rate is supported by the 56K internal

faxmodem only.

SOFTWARE INSTALLATION

2-1

Running the Setup Wizard

The instructions for installing your Connections™CD-ROM

software are on the installation map included in your modem’s

box. If you have not completed this portion of your install, you

should do so now.

Using Connections Software

Once installation is complete, you can use the Connections CD

at any time by following these steps:

•Insert the Connections CD into your CD-ROM drive.

•If the CD is already in your drive, take it out and reinsert

it.

•If you have disabled AutoPlay, click Start, point to

Programs, point to 3Com U.S. Robotics, and click

Connections.

Installing the RapidComm™ Software

NOTE: If you have an older version of RapidComm

software on your system, uninstall it before continuing.

To start the uninstall, double-click the Add/Remove

Programs icon in the Control Panel. This will erase any

faxes you have in your inbox, and delete your phone/fax

lists. If you need to save them, copy them to a new

directory.

The Connections CD contains the RapidComm communications

software. RapidComm is used with standard modems;

RapidComm Voice is used with modems with voice

functionality.

Once you have installed the Connections program group, you

can install the RapidComm software. (The Setup Wizard does

not install RapidComm.)

Follow these instructions to install RapidComm:

1. Start the Connections CD (follow the instructions in the

section “Using Connections Software” on this page).

2. On the main Connections menu, click Software.

3. Click the Communications button.

4. Click the RapidComm (if you have a regular faxmodem) or

RapidComm Voice (if you have a voice faxmodem)

button.

5. Follow the on-screen instructions to finish the installation.

NOTE: The CD also contains an electronic user

manual for RapidComm and RapidComm Voice.

Congratulations—you are now ready to

start using your U.S. Robotics modem!

SPEAKERPHONE FEATURES (EXTERNAL VOICE SPEAKERPHONE MODEMS ONLY)

3-1

Making a Speakerphone Call with a

Telephone

1. Make sure your telephone is plugged into the modem’s

PHONE jack.

2. Lift the telephone’s handset.

3. Dial the phone number.

4. When the person on the other end answers, press the

SPEAKER button (on top of the modem).

5. Hang up the handset.

6. To end the call, press the SPEAKER button again.

Making a Speakerphone Call with

Communications Software

1. Dial the telephone number using your communications

software.

2. To end the call, hang up using your software (see the

software’s Help file for more information).

Answering an Incoming Call

When you hear your phone ring, press the SPEAKER button.

(If you do not hear your phone ring, you may not have the

telephone’s cord plugged into the modem’s PHONE jack. If

you are using your communications software to dial

speakerphone calls, the software needs to be running in order

for you to hear incoming calls.)

Disabling the Speaker Feature

If you want to talk privately to a caller, you can use a phone

handset instead of the speaker.

To disable the speaker for the entire call: Do not press the

SPEAKER button when the call comes in. Simply lift the

handset of the telephone connected to the modem’s PHONE

jack.

To disable the speaker during a call: Pick up the handset of

the telephone connected to the modem’s PHONE jack. To use

the speaker again, press the SPEAKER button and then hang up

the handset.

Adjusting Speaker Volume

Press the up and down volume buttons on top of the modem

(marked VOLUME).

SPEAKERPHONE FEATURES (EXTERNAL VOICE SPEAKERPHONE MODEMS ONLY)

3-2

Muting a Call

If you’d like to say something without the receiving party

hearing you, you can press the MUTE button. When you mute

a call, the ONLINE light will blink.

To turn off the mute feature, press MUTE again. (The

ONLINE light will stop blinking and remain illuminated for the

remainder of the call.)

INTERNET UPDATE WIZARD

4-1

The ConnectionsCD-ROM, which came with your modem,

includes the 3Com Internet Update Wizard. This software is

designed to quickly update your modem to the latest code.

NOTE: You can also obtain this software from our

BBS (847-262-6000; log in as Modem Utility, and the

setup file will be downloaded) or from our Web page

(http://consumer.3com.com/support/index.html).

NOTE: Complete the instructions in the “Software

Installation” chapter before installing the Internet

Update Wizard.

Installing the Wizard

1. Insert the Connections CD into your

CD-ROM drive.

2. The Connections interface will appear automatically.

3. Click Software.

4. Click Modem Software.

5. Click the Internet Update Wizard button.

6. Click Install Software.

7. Follow the on-screen instructions to complete the

installation.

8. When you see the screen below, the setup is complete. Click

OK.

NOTE: For more detailed instructions, see our Web

page

(http://www.3com.com/56k/usr/upgrade/muw.html).

Updating Your Modem

1. Click Start, point to Programs, point to 3Com

U.S.Robotics, and then point to Internet Update Wizard.

Finally, click the Internet Update Wizard selection.

2. Follow the on-screen instructions to complete the update

process.

UNINSTALLING A U.S. ROBOTICS MODEM

5-1

NOTE: These instructions only apply to current U.S.

Robotics modems. If the modem you’ll be uninstalling

was made by another manufacturer, refer to that

modem’s documentation for uninstall instructions.

To Uninstall

•AWinmodem® Modem, see page 5-1.

•An Internal Faxmodem, see page 5-2.

•An External Faxmodem, see page 5-2.

Uninstalling a Winmodem Modem

1. First, remove the Winmodem software from the Windows

operating system. From the Start menu, point to Settings

and then click Control Panel.

2. Double-click the System icon.

3. Select Device Manager.

4. Double-click Modems.

5. Select Winmodem.

6. Click Properties.

7. Choose the Port Settings tab and then click the Uninstall

button.

8. Windows displays the following message: “Warning, you

are about to remove this device from your system.” Click

OK. The Winmodem is now uninstalled from your system.

9. Next, verify that you completely uninstalled the Winmodem

software. Click Start, point to Settings and select Control

Panel.

10. Double-click the System icon and click the Device

Manager tab. If you do not see a modem icon, you’ve

successfully uninstalled your Winmodem software. If you do

see an icon, repeat these instructions beginning with Step 1.

11. Shut down Windows.

12. Remove the phone cords from the modem’s TELCO (or

) and PHONE (or ) jacks. If the modem is a voice

modem, remove any microphones or powered speakers

attached to the modem.

UNINSTALLING A U.S. ROBOTICS MODEM

5-2

CAUTION:To avoid the risk of electric shock, make

sure your computer and all peripheral devices are turned

off and unplugged.

13. Remove the computer’s cover. (If you do not know how,

refer to your computer’s documentation.)

14. Find the modem inside the computer. (It will be the green

board with TELCO (or ) and PHONE (or ) stamped

on its metal bracket.)

15. Remove the screw that attaches the modem’s metal bracket

to the computer.

16. Remove the modem from its slot.

17. Replace the computer’s cover, and replace slot cover and

screw.

Uninstalling an Internal Faxmodem

1. First, remove the modem from the Windows operating

system. From the Start menu, point to Settings and then

click Control Panel.

2. Double-click the Modems icon.

3. Click to highlight the name of the modem you wish to

remove.

4. Click the Remove button.

5. Shut down Windows.

6. Remove the phone cords from the modem’s TELCO (or

) and PHONE (or ) jacks. If the modem is a voice

modem, remove any microphones or powered speakers

attached to the modem.

CAUTION:To avoid the risk of electric shock,

make sure your computer and all peripheral devices are

turned off and unplugged.

7. Remove the computer’s cover. (If you do not know how,

refer to the documentation for your computer.)

8. Find the modem inside the computer. (It will be the green

board with TELCO (or ) and PHONE (or ) stamped

on its metal bracket.)

9. Remove the screw that attaches the modem’s metal bracket

to the computer.

10. Remove the modem from its slot.

11. Replace the computer’s cover, and replace the slot cover

and screw.

Uninstalling an External Faxmodem

1. First remove the modem from the Windows operating

system. From the Start menu, point to Settings and then

click Control Panel.

2. Double-click the System icon.

3. Click the Device Manager tab.

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