Unitron HelloGo User manual

The Ready-To-Wear

Hearing Device

User Guide

Hello There!

Great job on choosing HelloGO™.

This guide is little but packed with

important details - so you can get the

most of your HelloGO experience. Don’t

worry, we did our best to keep it brief

(and fun). Take a few minutes to breeze

through it, and you’ll be one step closer

to a world of better hearing.

Have a listen.

hellogo.unitron.com

What’s Inside the Box?

1. Hearing device – left

2. Hearing device – right

3. Charger

4. Cleaning brush

5. Charging cable

6. Wall charger

7. Carrying case

8. Set of eartips – small

9. Set of eartips – medium (installed on device)

10. Set of eartips – large

11. Wax guards (6)

What’s Inside This Guide?

Intended Use............................................................................. 6

Your HelloGO Devices ............................................................ 7

Your Charger .............................................................................8

Let’s Get This Started ............................................................ 9

Get Charged Up..................................................................... 18

Hearing Looks Good on You ..............................................25

Changing Your Eartips .........................................................27

Get to Know This Button .....................................................28

A Little TLC Goes a Long Way ..........................................32

You’ll Need These ..................................................................38

Warranty and Return Policy ..............................................39

Warnings....................................................................................41

Important Symbols and Info ..............................................53

Compliance Information .....................................................57

We’re Here for You.................................................................62

1 2

810

6 7

Intended Use

The HelloGO devices are intended for

adults 18 years of age or older with mild-

moderate hearing loss.

The intended use of the HelloGO devices

is to amplify and transmit sound to the

ears and hereby compensate for hearing

loss. The devices must only be used by the

intended person. They should not be used

by any other person.

The HelloGO Hearing App is intended for

adults 18 year of age or older, to set-up

and/or adjust HelloGO devices through

Android and Apple iOS smartphones.

Your HelloGO Devices

1. Push button

2. Indicator light

3. Forming wire

4. Earpiece

5. Receiver

6. Charging contacts

7. Eartip

8. Microphones

9. Serial number plate

8 9

Your Charger

1. Indicator light for power

2. USB-C connecting to external power supply

3. Cleaning brush

4. Space for drying capsule (sold separately

through hearing care professional)

5. Device charging slots with

left “L” /right “R” indicators

Front View

Back View

Let’s Get This Started

First step is to download the HelloGO

Hearing App on your Apple®or Android

smartphone. If you have already visited a

hearing care professional for your HelloGO

setup and have downloaded the app, you

are ready to go!

The app can only be used on smartphones with

Bluetooth®Low-Energy (BLE) capability and is

compatible with iPhone 5s or newer running iOS

Version 12 or newer and Google Mobile Services

(GMS) certiﬁed Android devices supporting

Bluetooth®4.2 and Android 8.0 or newer.

Bluetooth®is a registered trademark owned by the Bluetooth SIG, Inc

Google Play and the Google Play logo are trademarks of Google LLC.

Apple® and the Apple logo® are registered trademarks of Apple Inc.

10 11

Setting Up Your Devices With the

HelloGO Hearing App

1. Download the HelloGO Hearing App.

2. Create an account. If you have already

created an account online, simply log in.

3. Accept the Data Collection Agreement,

so that your anonymized data can help

improve the app.

4. Plug your charger into a power source

and put your devices into the charger.

The indicator lights should blink.

5. Take your devices out of the charger.

The indicator lights will start to blink

green to indicate they are in the pairing

state.

6. Next, you’ll be guided through the

pairing process for your devices that

will allow for:

a. Hands-free calls and wireless music,

podcasts and audiobooks streaming

b. App connectivity – control volume

and programs from your phone

If you have upgraded to Pro, the app

will automatically skip to Step 9.

7. Put on your devices following the

instructions in the app, making

sure your hands and ears are clean

before handling. Make sure to choose

the eartip size that feels the most

comfortable in your ear. Adjust the

forming wire for optimal ﬁt. (refer to

page 25 for detailed instructions.)

12 13

8. Follow the guided steps to set up your

sound proﬁle, making sure to move to a

quiet space ﬁrst. You’ll be asked to rate

the volume, sound clarity and balance

of your devices. You can adjust your

sound proﬁle at any time through the

app settings.

If there is a signiﬁcant dierence in

volume between your devices, you will

be advised to consult a hearing care

professional.

9. Allow notiﬁcations. This is a great option

to get the most out of your devices.

You will receive helpful tips and tricks

straight to your smartphone. Don’t

worry, you can opt out at any time.

10. Set up is now complete. The app will

guide you to the remote control feature.

14 15

Control At Your Fingertips

The remote control allows for in-the-

moment control of volume, changing

programs, and access to advanced

controls such as equalizer and wind noise

reduction. (Also available with the Pro

upgrade.)

Volume Control

Move the slider up or down to adjust your

device volume on both sides. Tap the

icon below the slider to mute or unmute

your devices.

Split the Volume

Tap the icon to control the volume on

each device separately.

Program list

Settings

Active

program

Mute /

unmute

Split / join

Volume slider

Advanced

controls

16 17

Program Selection

Tap the arrow beside the current program

to see all available programs designed for

dierent environments. Select the desired

program.

Advanced Program Settings

Tap the icon on the bottom right

corner to access equalizer and wind

noise reduction. When streaming audio

or connected to a TV Connector, balance

adjustments can be made.

Settings Menu

Tap the icon on the top left side of the

main screen to access the settings menu.

You will ﬁnd:

• General account information

• Device settings including sound proﬁle

information and device usage data

• Links to support materials and the

ability to provide feedback online

Will appear when

connected to a

TV Connector or

streaming music

18 19

Get Charged Up

Battery and Charging

Information

Before using your devices for the ﬁrst

time, it is recommended to charge them

for 3 hours. Your devices come with a

30% charge.

Your devices contain a built-in,

non-removable, rechargeable

lithium-ion battery.

The devices must be dry before

charging.

Charge your devices every night. If you

hear the low battery warning, place

both devices in the charger.

You will hear two long beeps to indicate

the device battery is low. You then have

approximately 60 minutes before the

devices require recharging.

Please make sure to charge and use the

devices within operating temperature

range: 50° to 107.6° Fahrenheit (+10°C

and +42°C).

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