Unitron HelloGo User manual
The Ready-To-Wear
Hearing Device
User Guide
Hello There!
Great job on choosing HelloGO™.
This guide is little but packed with
important details - so you can get the
most of your HelloGO experience. Don’t
worry, we did our best to keep it brief
(and fun). Take a few minutes to breeze
through it, and you’ll be one step closer
to a world of better hearing.
Have a listen.
hellogo.unitron.com
What’s Inside the Box?
1. Hearing device – left
2. Hearing device – right
3. Charger
4. Cleaning brush
5. Charging cable
6. Wall charger
7. Carrying case
8. Set of eartips – small
9. Set of eartips – medium (installed on device)
10. Set of eartips – large
11. Wax guards (6)
What’s Inside This Guide?
Intended Use............................................................................. 6
Your HelloGO Devices ............................................................ 7
Your Charger .............................................................................8
Let’s Get This Started ............................................................ 9
Get Charged Up..................................................................... 18
Hearing Looks Good on You ..............................................25
Changing Your Eartips .........................................................27
Get to Know This Button .....................................................28
A Little TLC Goes a Long Way ..........................................32
You’ll Need These ..................................................................38
Warranty and Return Policy ..............................................39
Warnings....................................................................................41
Important Symbols and Info ..............................................53
Compliance Information .....................................................57
We’re Here for You.................................................................62
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Intended Use
The HelloGO devices are intended for
adults 18 years of age or older with mild-
moderate hearing loss.
The intended use of the HelloGO devices
is to amplify and transmit sound to the
ears and hereby compensate for hearing
loss. The devices must only be used by the
intended person. They should not be used
by any other person.
The HelloGO Hearing App is intended for
adults 18 year of age or older, to set-up
and/or adjust HelloGO devices through
Android and Apple iOS smartphones.
Your HelloGO Devices
1. Push button
2. Indicator light
3. Forming wire
4. Earpiece
5. Receiver
6. Charging contacts
7. Eartip
8. Microphones
9. Serial number plate
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Your Charger
1. Indicator light for power
2. USB-C connecting to external power supply
3. Cleaning brush
4. Space for drying capsule (sold separately
through hearing care professional)
5. Device charging slots with
left “L” /right “R” indicators
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Front View
Back View
Let’s Get This Started
First step is to download the HelloGO
Hearing App on your Apple®or Android
smartphone. If you have already visited a
hearing care professional for your HelloGO
setup and have downloaded the app, you
are ready to go!
The app can only be used on smartphones with
Bluetooth®Low-Energy (BLE) capability and is
compatible with iPhone 5s or newer running iOS
Version 12 or newer and Google Mobile Services
(GMS) certified Android devices supporting
Bluetooth®4.2 and Android 8.0 or newer.
Bluetooth®is a registered trademark owned by the Bluetooth SIG, Inc
Google Play and the Google Play logo are trademarks of Google LLC.
Apple® and the Apple logo® are registered trademarks of Apple Inc.
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Setting Up Your Devices With the
HelloGO Hearing App
1. Download the HelloGO Hearing App.
2. Create an account. If you have already
created an account online, simply log in.
3. Accept the Data Collection Agreement,
so that your anonymized data can help
improve the app.
4. Plug your charger into a power source
and put your devices into the charger.
The indicator lights should blink.
5. Take your devices out of the charger.
The indicator lights will start to blink
green to indicate they are in the pairing
state.
6. Next, you’ll be guided through the
pairing process for your devices that
will allow for:
a. Hands-free calls and wireless music,
podcasts and audiobooks streaming
b. App connectivity – control volume
and programs from your phone
If you have upgraded to Pro, the app
will automatically skip to Step 9.
7. Put on your devices following the
instructions in the app, making
sure your hands and ears are clean
before handling. Make sure to choose
the eartip size that feels the most
comfortable in your ear. Adjust the
forming wire for optimal fit. (refer to
page 25 for detailed instructions.)
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8. Follow the guided steps to set up your
sound profile, making sure to move to a
quiet space first. You’ll be asked to rate
the volume, sound clarity and balance
of your devices. You can adjust your
sound profile at any time through the
app settings.
If there is a significant dierence in
volume between your devices, you will
be advised to consult a hearing care
professional.
9. Allow notifications. This is a great option
to get the most out of your devices.
You will receive helpful tips and tricks
straight to your smartphone. Don’t
worry, you can opt out at any time.
10. Set up is now complete. The app will
guide you to the remote control feature.
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Control At Your Fingertips
The remote control allows for in-the-
moment control of volume, changing
programs, and access to advanced
controls such as equalizer and wind noise
reduction. (Also available with the Pro
upgrade.)
Volume Control
Move the slider up or down to adjust your
device volume on both sides. Tap the
icon below the slider to mute or unmute
your devices.
Split the Volume
Tap the icon to control the volume on
each device separately.
Program list
Settings
Active
program
Mute /
unmute
Split / join
Volume slider
Advanced
controls
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Program Selection
Tap the arrow beside the current program
to see all available programs designed for
dierent environments. Select the desired
program.
Advanced Program Settings
Tap the icon on the bottom right
corner to access equalizer and wind
noise reduction. When streaming audio
or connected to a TV Connector, balance
adjustments can be made.
Settings Menu
Tap the icon on the top left side of the
main screen to access the settings menu.
You will find:
• General account information
• Device settings including sound profile
information and device usage data
• Links to support materials and the
ability to provide feedback online
Will appear when
connected to a
TV Connector or
streaming music
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Get Charged Up
Battery and Charging
Information
Before using your devices for the first
time, it is recommended to charge them
for 3 hours. Your devices come with a
30% charge.
Your devices contain a built-in,
non-removable, rechargeable
lithium-ion battery.
The devices must be dry before
charging.
Charge your devices every night. If you
hear the low battery warning, place
both devices in the charger.
You will hear two long beeps to indicate
the device battery is low. You then have
approximately 60 minutes before the
devices require recharging.
Please make sure to charge and use the
devices within operating temperature
range: 50° to 107.6° Fahrenheit (+10°C
and +42°C).
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