Tynetec SayPhone V2 User manual

Trusted Technology. Caring for People

SayPhoneV2

AT‐HOMEALARMUNIT

USERGUIDE

Tynetecoperateapolicyofcontinualproductimprovement.

Ifanyvariationtothedetailscontainedinthismanual

aresuspectedpleasecontactyourserviceprovider.

www.tynetec.co.uk

‐2‐

INDEX

SectionTopicPage

 

1UnpackingyourSayPhoneV22

2ConnectingyourSayPhoneV23

3YourPersonalPendant4

4SwitchingyourSayPhoneV2on5

5SwitchingyourSayPhoneV2off5

6MakinganEmergencyCall6

7WhathappensifImakeanaccidentalcall? 7

8Answeringanincomingtelephonecall7

9ActivityMonitoringandtheAwayMode 8

10UsingtheIntruderMode9

11MainsPowerFailureAlert10

12TelephoneLineFailureAlert 10

13BatteryFailureAlert11

14ReplacingtheBatteries11

15QuickGuide12



1.UNPACKINGYOURSAYPHONEV2

TheSayPhoneV2issuppliedwithaPowerLead,aTelecomLead,aPersonalPendantandaPendant

WearingKitincludinganeckcord,beltclipandwriststrap.



PersonalPendant



PendantWearingKit



SayPhoneV2At‐HomeAlarmUnit



PowerLead



TelecomLead



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‐3‐

2.CONNECTINGYOURSAYPHONEV2

ItisimportantthattheSayPhoneV2isconnectedandprogrammedbyatrainedinstaller.Donotlocate

theSayPhoneV2within1metreofDECTcordlesstelephoneequipmentandalwayspayparticular

attentiononinstallationswithextensiontelephonesorBroadband.



RefertotheInstallation&ProgrammingManual(TynetecDocNo.FM0546)forfulldetails.



BasicConnections



SAYPHONEV2FROMBELOW



     Ï ÏÏ

SUPPLY TELC/O



Procedure



1.UnplugtheuserstelephonefromtheBTwallsocketandplugitintotheSayPhoneV2TELsocket.



2.ConnecttheTelecomLeadbetweentheSayPhoneV2C/OsocketandtheBTwallsocket.



3.ConnectthePowerLeadbetweentheSayPhoneV2SUPPLYsocketandthemainssupply.



4.StandtheSayPhoneV2onatableandensuretheleadsaresafelyroutedbehind.



5.PerformatestcalltotheControlCentretoverifycorrectinstallationandprogramming.



AERIAL

SUPPLY TEL C/O

AT-HOME ALARM UNIT

TELEPHONE

SOCKET

ELECTRICITY

POWER LEAD TELECOM LEAD

MASTER

USERS

SAYPHONE V2

MAINS

SUPPLY

‐4‐

3.YOURPERSONALPENDANT

YourPersonalPendantcanbeusedtomakeanemergencycallfromanywhereinoraroundyour

home.Remembertokeepitonyouatalltimesandkeepitbyyourbedatnight.



YourPersonalPendantissuppliedwithakitofpartssoitcanbewornaroundtheneck,clippedontoa

beltorpocket,oronthewristlikeawatch.



Clipthepartsintoplaceasshownopposite    Belt

tocreatethewearingoptionyouprefer.   Neck Clip

Cord

AdditionalPendantsareavailableseparately

ifmorethanoneisrequired.



Theneckcordmustneverbeshortenedor

knottedwithoutthesafetybreakdeviceinplace.



Replacementblackorwhitecordassembly’s

areavailableasspares.



Thewriststrapfittingsusestandard15mmwatch

strappinsifanalternativestrapispreferred.     Wrist

Strap

MakinganEmergencyCall



SimplypresstheREDbuttononce.



TheREDlampwillflashforseveralsecondsto

confirmacallisbeingmade.



ThesmallerGREENbuttonisonlyusedforspecial

featuresandwillusuallyhavenofunction.



Maintenance



ThePendantiswaterproofbutitshouldnotbefullysubmergedinwaterforprolongedperiods.

ThePendantcanbewipedcleanwithadampcloth,avoidusingstrongdetergentsorpolish.



BatteryLife



InnormalusethePendantbatteryshouldlastforabout5years.Thebatteryconditionismonitored

andifitbeginstofaila“lowbattery”callwillautomaticallybesenttotheControlCentre.

PendantsmustbereturnedtoTynetecforbatteryreplacement.



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tynetec tynetectynetec

‐5‐

4.SWITCHINGYOURSAYPHONEV2ON

Connectthepowerleadandswitchthemainssupplyon…



Onpower‐upthefrontlampwillflash

RED/AMBER/GREENforabout12seconds.



WhenthefrontlampgoessteadyGREEN

theSayPhoneV2isreadyforuse.



5.SWITCHINGYOURSAYPHONEV2OFF

YourSayPhoneV2usesverylittlepowerandshouldalwaysbeleftswitchedON.Ifitisnecessaryto

switchtheunitOFFfollowtheprocedurebelow.



1.Turnthemainssupplyoffandwaitfortheunittoannounce…



2.PressandHOLDtheGREENbuttonuntiltheunit“beeps”once…



3.RELEASEtheGREENbuttonandtheunitwillannounce…





TheSayPhoneV2isnowswitchedoff.

ThetelephonepluggedintotheSayPhoneV2willstilloperatewhentheunitisswitchedoff.



“Yourmainspoweris

disconnected”



“Poweringdown”



“Beep”

‐6‐

6.MAKINGANEMERGENCYCALL

Anemergencycallcanbemadeatanytimeofthedayornight…



1.PresstheREDbuttonontheSayPhoneV2unitorpresstheREDbuttononyourPersonalPendant...



ThelamponthePendant

OR   willflashREDforseveral

secondsafterthebutton

ispressed.





2.TheSayPhoneV2willstarttomakeanemergencycall…



ThefrontlampwillgoRED

andtheunitwillannounce…



Thismessagewillrepeatforashortperiod

beforetheunitstartstodial.



3.YourcallwillbeansweredbytheControlCentreandanoperatorwillspeaktoyou–theywillknow

whoyouareandwillprovideappropriatehelpforyou.



Iftheoperatorcannothearyoutheywillstillknowwhereyouare.ThePersonalPendantdoesNOT

pickupyourvoice,themicrophoneisintheSayPhoneV2andisverysensitivebutitwillnotworkif

youareoutsideyourhome.TheControlCentreoperatorcanincreasethevolumeifyouhavedifficulty

hearingthem.



4.Theoperatorwillcancelthecallforyou,thefrontlampwillreturntoGREENwhenthecallisended.

tynetec



“Alarmtype”

“Pleasewait,diallingfor

assistance”

”You’rethroughtoCareLine,

howcanIhelpyou?”

‐7‐

7.WHATHAPPENSIFIMAKEANACCIDENTALCALL?



IfanemergencycallismadebyaccidentitcanbecancelledbypressingtheGREENbuttononce,the

unitwillannounce“AlarmCancelled”andthefrontlampwillreturntoGREEN.







However,oncetheSayPhoneV2startstodialtheControlCentrethecallcannotbecancelled.



Don’tworryifyoudonotmanagetocancelanaccidentalcall–whentheControlCentreanswers

simplytellthemwhatyouhavedone.Thestaffwillbepleasedthattheyhavetalkedtoyouandthey

willcancelthecallinthenormalway.

8.ANSWERINGANINCOMINGTELEPHONECALL

TheSayPhoneV2canalsobeusedtoansweranormalincomingtelephonecall…



ThefrontlampwillFLASHRED

whenthetelephoneisringing…





RING







RING





Toanswerthetelephonecall…



PresstheREDbuttononyourPersonalPendant.



Youcannowhaveahands‐freeconversationwithyourcaller.



ToendthetelephonecallsimplypresstheREDbuttononyourPersonalPendantonceagain.



“Alarmcancelled”

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‐8‐

9.ACTIVITYMONITORINGANDTHEAWAYMODE

IfyouhaveoptionalmovementdetectorsinstalledwithyourSayPhoneV2theControlCentrewill

knowyouare“upandabout”eachday.



Ifyougoawayfromhomeformorethanonedayyoumustselect“AwayMode”topreventin‐activity

callsbeingsenttotheControlCentre.



1.PressandHOLDtheGREENbuttonuntiltheunitannounces…



2.RELEASEtheGREENbutton… 



ThefrontlampwillFLASHGREEN

andtheunitwillannounce… 







 TheunitisnowinAwayModeand

 youractivitymonitoringisturnedoff.



IMPORTANT:whenyoureturnhomeyoumustremembertoturntheAwayModeoff...



1.PressandHOLDtheGREENbuttonuntiltheunitannounces…



2.RELEASEtheGREENbutton… 



ThefrontlampwillgosteadyGREEN

andtheunitwillannounce… 







 Theunitisnowbackinnormalmode

 andyouractivitymonitoringwillbe

 workingagain.

“AwayMode”

“Enabled”

“Disabled”

“AwayMode”

‐9‐

10.USINGTHEINTRUDERMODE

Ifyouhavetheoptionalmovementdetectorsfittedforactivitymonitoringyoucanusethesedevices

asabasicintruderalarmwhenyougoout.



1.PressandHOLDtheGREENbuttonuntiltheunitannounces…



2.KeepHOLDINGGREENuntiltheunitannounces…



3.RELEASEtheGREENbuttonandtheunitwillannounce…









4.Younowhave30secondstoleaveyourhome.

YoucancancelIntruderModeduringthis

periodbypressingtheGREENbutton.



5.Whentheexittimeexpiresthedouble‐beepwillstop…



ThefrontlampwillgoAMBER

andintrudermodeisset.



Whenyoureturnhomeandactivatea

movementdetectortheentrytimewillstart.



Younowhave15secondstodisablethe

intrudermode.



6.ToDISABLEintrudermodepresstheGREENbuttononyourPERSONALPENDANT…





ThefrontlampwillgoGREEN

andtheunitwillannounce…







Failuretodisabletheintrudermodeduring

theentrytimewillsenda“silent”alarmcall

totheControlCentre.

“AwayMode”

“Enabled”‐“Beep‐Beep”

“Beep‐Beep”…..

“IntruderMode”

“Intrudermodedisabled”

tynetec

‐10‐

11.MAINSPOWERFAILUREALERT

TheSayPhoneV2willmakeyouawareifyourmainselectricityisofforifthePowerLeadhasbeen

accidentlyunplugged...

ThefrontlampwillFLASHAMBER

andtheunitwillannounce…









Themessagewillrepeat3timesevery4hours

untilthemainspowerisrestored.



Tosilencethemessageandpreventitrepeatingagain,presstheGREENbuttononce.



TheSayPhoneV2willcontinuetooperateonitsbatteriesforupto24hours.



12.TELEPHONELINEFAILUREALERT

TheSayPhoneV2willmakeyouawareifyourtelephonelinehasafaultoriftheTelecomLeadhas

beenaccidentlyunplugged...

ThefrontlampwillFLASHAMBER

andtheunitwillannounce…









Themessagewillrepeat3timesevery4hours

untilthetelephonelineisrestored.



Tosilencethemessageandpreventitrepeatingagain,presstheGREENbuttononce.



IMPORTANT:youcannotmakeanemergencycallwhenyourtelephonelineisdisconnected.



“Yourmainspoweris

disconnected”



“Yourtelephonelineis

disconnected”

Table of contents

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