Tenovis Integral T3 User manual

Services

Internet

Call / Contact Center

CTI / CRM

Messaging

Telephony

Networking

Integral T3 / T3 IP Classic

connected to Integral 55

User’s guide

Table of Contents

Table of Contents ........................................................................................ 3

Familiarize yourself with your telephone ................................................ 11

Table of Contents ...................................................................................................11

Important notes ......................................................................................................12

Which systems can you connect your telephone to? ...........................................12

Declaration of conformity (T3) .............................................................................12

Declaration of conformity (T3 IP) .........................................................................12

To which system is your telephone connected? (T3) ..........................................13

To which system is your telephone connected? (T3 IP) ......................................13

Hints for the location of the phone .......................................................................13

Repairs ................................................................................................................14

Notes on the description of the operating procedures .........................................14

Additional functions ..............................................................................................14

User manual in other languages ..........................................................................14

Your T3(IP) Classic at a glance .............................................................................15

All keys at a glance ................................................................................................16

Getting to know your telephone .............................................................. 17

Table of Contents ...................................................................................................17

The display helps you ............................................................................................18

Basic rules of operation .........................................................................................19

Selecting functions from the menu ......................................................................19

Cancelling or exiting an operation .......................................................................19

What is shown on the idle display? ......................................................................19

Display keys .........................................................................................................20

Display keys on five levels ...................................................................................20

Entering text .........................................................................................................21

... telephoning made easy ......................................................................................23

Putting the telephone into service ..........................................................................24

Connecting the telephone (T3 IP only) ................................................................24

If the automatic search does not find a gatekeeper (T3 IP only) .........................24

Entering your own call number and PIN (T3 IP only) ...........................................24

Selecting the language for the display and minimails ..........................................25

Making calls as usual ............................................................................... 27

Table of Contents ...................................................................................................27

Making a call ..........................................................................................................28

Table of Contents

Making calls within your telephone system .........................................................28

Making calls outside your telephone system .......................................................28

Using a destination key to make a call ................................................................ 28

If the line is busy (automatic callback) ................................................................. 29

Deleting automatic callback ................................................................................. 29

Redialling a call number ......................................................................................29

Deactivating the call number and charge display ................................................ 29

Reactivating the call number and charge display ................................................ 30

Cutting in on another call (cut-in)* .......................................................................30

Ending cut-in* ......................................................................................................30

Using the T3 telephone outside the company network (SoHo)* ..........................30

Logging the T3 telephone onto the company PBX system ............................ 31

Logging the T3 telephone off the company PBX system ............................... 31

Making calls from a distant telephone via the system* ........................................31

Answering calls ......................................................................................................33

If you receive a call ..............................................................................................33

If another telephone receives a call (pick-up call) ............................................... 34

Putting a call on hold ...........................................................................................34

Making calls without the handset ...........................................................................35

Listening to the opposite party via the loudspeaker (monitoring) ........................35

Making a call with the handset on the hook (handsfree operation) .....................35

Continuing a call in handsfree mode with the handset off the hook .................... 35

Continuing a call with the handset in handsfree mode ........................................36

Ending a call in handsfree mode ......................................................................... 36

Establishing several connections ........................................................................... 37

Forwarding callers ............................................................................................... 37

Answering an additional call (second call) ........................................................... 37

Consulting someone during a call (refer-back) ....................................................38

Speaking with parties alternately ......................................................................... 38

Putting through a second caller ........................................................................... 38

Conference - connecting a subscriber to a call ...................................................39

Conference - connecting a party to a call using refer-back .................................39

Speaking with only one specific conference party ............................................... 39

Connecting conference partners with each other ................................................ 40

Ending a conference ...........................................................................................40

Diverting calls ........................................................................................................ 41

Diverting all calls for your telephone ....................................................................41

Diverting calls if your line is busy* .......................................................................41

Table of Contents

Diverting internal calls after a certain period of time* ..........................................42

Diverting external calls after a certain period of time* .........................................42

Setting up and activating a double-call destination* ............................................42

Deactivating a call diversion ................................................................................42

Changing a call diversion from a distant phone* .................................................43

Answering calls somewhere else (follow-me)* .......................................................44

Preparing follow me on your own telephone ........................................................44

Activating follow me on an external telephone ....................................................44

Deactivating follow me on your own telephone ...................................................44

Activating follow me on an external telephone ....................................................44

Making calls with ease .............................................................................. 45

Table of Contents ...................................................................................................45

Editing the Redial list .............................................................................................46

Dialling an entry from the redial list ......................................................................46

Deleting an entry ..................................................................................................46

Deleting all entries ...............................................................................................46

Transferring an entry to the phone book ..............................................................47

Editing the call list ..................................................................................................48

Symbols in the call list .........................................................................................48

Selecting an entry from the call list ......................................................................48

Deleting an entry ..................................................................................................49

Deleting all entries ...............................................................................................49

Transferring an entry to the phone book ..............................................................49

Editing the journal ..................................................................................................50

Symbols in the journal .........................................................................................50

Dialling an entry from the journal .........................................................................50

Deleting an entry ..................................................................................................51

Deleting all entries ...............................................................................................51

Transferring an entry to the phone book ..............................................................51

Viewing audio data (T3 IP only) ...........................................................................51

Using the phone book ............................................................................................52

Creating a new entry in the phone book ..............................................................52

Dialling an entry from the phone book .................................................................52

Editing entries in the phone book ........................................................................53

Deleting an entry ..................................................................................................53

Dialling an entry from the central phone book* ....................................................54

Calling up messages ..............................................................................................55

Diverting calls to voicemail ..................................................................................55

Table of Contents

Listening to voice messages* .............................................................................. 55

Deactivating a call diversion to voicemail ........................................................... 55

Deleting a message* ...........................................................................................55

Deleting all messages* ........................................................................................56

Viewing charges ....................................................................................................57

Viewing the charge display ..................................................................................57

Deleting the call charge meter .............................................................................57

Switching the charge display to units ..................................................................57

Recording charges for private calls and projects* ............................................... 58

Setting reminders (appointments) ..........................................................................59

Entering a new appointment ................................................................................59

Viewing an appointment ......................................................................................59

Appointment message .........................................................................................60

Cancelling an appointment ..................................................................................60

Deleting an appointment .....................................................................................60

Sending and receiving text messages ...................................................................61

Selecting and sending a prepared text message ................................................ 61

Writing and sending your own text message .......................................................62

Sending a text message to all subscribers ..........................................................63

Viewing and deleting received text messages ..................................................... 63

Locking the telephone ............................................................................................ 64

Changing the PIN (Personal Identification Number) ............................................64

Locking the telephone .........................................................................................65

Unlocking the telephone ......................................................................................65

Telephoning with partners* ...................................................................... 67

Table of Contents .................................................................................................. 67

Setting up partner names ......................................................................................68

Information about partners on display keys ........................................................... 69

Information about partners on function keys ..........................................................70

Calling partners ......................................................................................................71

Answering a call for a partner ................................................................................72

Assigning a partner to another key ........................................................................73

Masking partner keys .............................................................................................74

Activating partner beep .......................................................................................... 75

Assigning a partner to a DSS module* ..................................................................76

Diverting calls to partners ......................................................................................77

Diverting partner calls to your telephone ...............................................................78

Diverting calls from one partner to another ............................................................79

Table of Contents

Setting up the deputy key ......................................................................................80

Extending a partner group* ....................................................................................81

Reducing a partner group* .....................................................................................82

Restricting partner signalling* ................................................................................83

Enabling partner signalling* ...................................................................................84

Seizing a line as the executive line ........................................................................85

Establishing a connection for a partner ..................................................................86

Telephoning with Multiline* ...................................................................... 87

Table of Contents ...................................................................................................87

Setting up line names ............................................................................................88

Information about lines on display keys .................................................................89

Information about lines on function keys and DSS module ....................................90

Seizing a line ..........................................................................................................91

Answering a call for the telephone on a specific line .............................................92

Answering calls while you are speaking on a line ..................................................93

Automatic hold (default setting) .............................................................................94

Manual hold ...........................................................................................................95

Exclusive hold ........................................................................................................96

Activating a refer-back call .....................................................................................97

Initiating a conference via lines* ............................................................................98

Setting up a call diversion ......................................................................................99

Deactivating a call diversion ................................................................................100

Dialling a number from the local call list ...............................................................101

Dialling a number from the central call list ...........................................................102

Locking lines ........................................................................................................103

Unlocking lines .....................................................................................................104

Sending a minimail ...............................................................................................105

Assigning lines to other line keys .........................................................................106

Masking line keys .................................................................................................107

Activating line beep ..............................................................................................108

Setting up the information display ........................................................................109

Assigning all lines to the DSS module* ................................................................110

Customizing the telephone .................................................................... 111

Table of Contents .................................................................................................111

Do not disturb .......................................................................................................112

Assigning functions or call numbers to keys ........................................................113

Assigning functions to keys ...............................................................................113

Creating a new destination and assigning it to keys ..........................................114

Table of Contents

Assigning a destination from the phone book to keys .......................................115

Changing an existing destination ......................................................................116

Deleting key assignments .................................................................................116

Displaying the key assignment ..........................................................................117

Labelling function keys ......................................................................................117

Function keys with LEDs ...................................................................................117

Creating a new destination and saving it as a DSS direct call destination* .......118

Saving a destination from the phone book as a DSS direct call destination* ....119

Setting up macro functions ..................................................................................120

Setting up a macro (call diversion and pick-up) .................................................120

Setting up a macro (partner diversion) ..............................................................121

Making anonymous calls* ....................................................................................122

Deactivating second call ......................................................................................123

Deactivating direct dialling ...................................................................................124

Deactivating autom. tone dialling (DTMF) ...........................................................125

Changing the DTMF pulse duration .....................................................................126

Activating key beep tones ....................................................................................127

Time zones ..........................................................................................................128

Private User Mobility* ..........................................................................................129

Logging on to the telephone ..............................................................................129

Logging off the telephone ..................................................................................129

Saving emergency numbers ................................................................................130

Setting up your own call number .........................................................................131

Relocating with the telephone (T3) ......................................................................132

Relocating with the telephone* (T3 IP) ................................................................133

Saving personal data ...........................................................................................134

Saving data locally immediately ........................................................................134

Saving data locally automatically .......................................................................134

Saving data centrally immediately* ....................................................................135

Blocking central data saving ..............................................................................135

Setting up VIP functions* .....................................................................................136

Using the executive telephone as a two-way intercom system to the secretary 136

Setting up the executive telephone ..............................................................136

Setting up the secretary telephone ..............................................................137

Announcements from the executive telephone .................................................138

Setting up the executive telephone ..............................................................138

Setting up the secretary telephone ..............................................................139

Using the VIP functions .....................................................................................139

Table of Contents

Activating "Handsfree answer back"* ...................................................................140

Setting the acoustics, contrast and language ......................................................141

Setting the acoustics ..........................................................................................141

Selecting the ringing tone melody ......................................................................142

Setting the contrast ............................................................................................142

Changing the language for the display and minimails .......................................143

Setting handsfree operation .................................................................................144

Activating "CSTA answer call"* ............................................................................145

Leaving a hunt group* ..........................................................................................146

Logging on to automatic call distribution* ............................................................147

Viewing and changing user data (T3 IP only) ......................................................148

Logging off users ...............................................................................................148

Changing your PIN ............................................................................................149

Deleting your PIN ...............................................................................................149

Viewing and changing IP settings (T3 IP only) .....................................................150

Viewing IP settings ............................................................................................150

Sending ping ......................................................................................................150

Blocking browser access to the telephone ........................................................151

Logging on a CTI application* ............................................................................151

Saving user data ................................................................................................152

Loading user data ..............................................................................................152

Links* ....................................................................................................... 153

Table of Contents .................................................................................................153

CTI-Link (T3 only) ................................................................................................154

CTI/Audio-Link (T3 only) ......................................................................................155

Setting a CTI application ....................................................................................155

Setting an auxiliary device .................................................................................155

DSS-Link (T3 only) ...............................................................................................156

Analog-Link (T3 only) ...........................................................................................157

Selecting a service .............................................................................................157

Assigning an MSN .............................................................................................158

Entering parameters for the ringing frequency, flash signal and busy tone .......158

Headset-Link ........................................................................................................159

AEI/Headset-Link (T3 IP only) .............................................................................160

Auxiliary devices* ................................................................................... 161

Table of Contents .................................................................................................161

The DSS module ..................................................................................................162

Dialling with the DSS module ...............................................................................163

Table of Contents

Activating an additional loudspeaker ...................................................................164

Activating the headset .........................................................................................165

Headset - making a call .......................................................................................166

Headset - answering calls ....................................................................................167

Continuing a call over the headset with the handset picked up ...........................168

Setting the CTI application (T3 IP only) ...............................................................169

Look it up whenever in doubt ................................................................ 171

Table of Contents ................................................................................................171

Function keys .......................................................................................................172

Information on the idle display .............................................................................175

Ringing and handset tones ..................................................................................178

Tones for internal and external calls ..................................................................178

Tones on the handset ........................................................................................178

Menu overview .....................................................................................................179

Troubleshooting ...................................................................................................183

Key words ................................................................................................ 185

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