Swann DVRx-2500 User manual

Advanced security make easy

Swann Security DVRx-2500 Email Alert Setup Guide

This guide is for you to setup Email Alert for the DVRx-2500.

Problem: You may experience not able to send email alert from your DVRx-2500 to an email

address automatically when motion is detected on your computer. This is usually caused by

misconfigured email settings, your Internet Service Provider’s SMTP (outgoing email server)

blocking your internet connection to send out emails or your email server rejecting the emails.

Solution: We can use Gmail’s SMTP service (free service) to provide a secure and reliable

outgoing email service for your DVR. It is fully encrypted and secure through the use of Secure

Socket Layer (SSL).

For Gmail account setup in details, please refer to Appendix A for Gmail setup!

PLEASE NOTE:

WHILE THIS GUIDE DETAILS THE USE OF GMAIL WITH OUR DVR, UNDERSTAND THAT WE

CANNOT GIVE SPECIFIC GMAIL SUPPORT BECAUSE IT IS A 3RD PARTY APPLICATION. WE

INCLUDE THE GMAIL GUIDE AS AN EXAMPLE OF CONFIGURING THE DVR WITH AN EMAIL

PROVIDER.

WE HAVE BEEN ABLE TO USE GMAIL’S SERVICE TO CONFIGURE THE DVR TO SEND

EMAILS. UNFORTUNATELY, NOT ALL EMAIL PROVIDERS WILL WORK WITH THE DVR, SO

WE ALSO INCLUDE THE GMAIL GUIDE IN CASE YOU NEED A FALLBACK EMAIL

PROVIDER.

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Setting up Email Alert on DVRx-2500

STEP 1

First of all, press the Menu button to go into

Main Menu and choose “DEVICES” by using

the navigation keys and press SELECT key.

(as shown on the left)

Fig. 1

STEP 2

Once you are in “DEVICE MANAGEMENT”,

choose “ALARM” icon by using the

navigation key and SELECT key. (as shown

on the right)

Fig. 2

CreatedbytheSwannSupportTeam AUS:1300138324

Forfurtherinformationpleasecall USA:18006272799

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STEP 3

Using the navigation key to select “EMAIL

SETUP” and press SELECT key. (as

shown on the left)

Fig. 3

STEP 4

This is the detail setup for email settings.

Use the navigation keys to move between

the fields. If the field requires you to put in

alphanumeric characters, you need to press

the SELECT key twice on the intended field.

Then an on-screen keyboard will appear.

Using the navigation keys and SELECT key,

enter in the relevant information. Once the

intended field is complete, select the Enter

icon within the on-screen keyboard to exit

the on-screen keyboard.

The settings needed on this screen are the

settings from your Gmail account.

Fig.4

CreatedbytheSwannSupportTeam AUS:1300138324

Forfurtherinformationpleasecall USA:18006272799

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STEP 5

Once you have completed the email

settings, they should appear similar to the

figure shown on the left. With this

example, the DVR will send out email alerts

from your Gmail email address to

[email protected] (which is the recipient’s

email address).

After all the settings have been entered

and checked, use the navigation key to

choose “APPLY” and press the SELECT

key to apply the settings.

Fig. 5

Common Settings are shown below:

EMAIL: ON SEND EMAIL: your Gmail email address

SSL: ON SEND PW: your Gmail password

SMTP PORT: 00465 RECV EMAIL: recipient email address

SMTP: smtp.gmail.com

STEP 6

Once the settings have been applied, you

should see a screen like the one on the right.

Press the SELECT key again to clear the

confirmation. Finally, use the navigation keys

to choose EXIT and go back to the live screen.

Fig. 6

That’s all for setting up Email Alerts with DVRx-2500. If you have any difficulties setting it up,

please do not hesitate to contact our Support Team (contact number as shown below)!

CreatedbytheSwannSupportTeam AUS:1300138324

Forfurtherinformationpleasecall USA:18006272799

 INT:+61384124610

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APPENDIX A – Setting up Gmail Account

Sometimes your email account cannot be used for sending motion email alerts out from your DVR

system automatically. This is usually because the email system cannot process the email

correctly.

You can use a free Gmail account as a post office to send out your alert emails.

Firstly, you will need to go to www.gmail.com and setup an account. After you have setup your

account, you can log in and get it ready to send out your emails.

From the main page, click ‘Settings’.

CreatedbytheSwannSupportTeam AUS:1300138324

Forfurtherinformationpleasecall USA:18006272799

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CreatedbytheSwannSupportTeam AUS:1300138324

Forfurtherinformationpleasecall USA:18006272799

 INT:+61384124610

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In Settings, follow this procedure:

1. Click on Forwarding and POP/IMAP.

2. Click on ‘Enable POP for all email’.

3. Click on ‘Save Changes’.

That’s Gmail configured, now to set up the DVR to use Gmail as the sending email account.

Please copy down your Gmail email address and password you have created for later

use!

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