Star Trac ESPINNER Operating instructions

Troubleshooting

STAR TRAC FITNESS 1 of 11 637-1437 Rev: A

Electronic Components Troubleshooting Flowcharts

eSpinners: 7140 and 7200

The following flowcharts should help troubleshooting issues related to the display/electronic components of the 7140 and

7200 model eSpinners (generation 1 and 2).

Table of Contents:

No RPM/Cadence Flowchart

Power Issues Flowchart

Audio/Sound Issues Flowchart

Poor TV Quality Flowchart

TV Issues Flowchart, Section I

TV Issues Flowchart, Section II

TV Issues Flowchart, Section III

Video (Instructor) Issues Flowchart

Touch Screen Issues Flowchart

10)

Heart Rate Issues Flowchart

Troubleshooting

STAR TRAC FITNESS 2 of 11 637-1437 Rev: A

Check the RPM

cables (black/white)

running through the

neck for continuity.

Yes Issue resolved.

Is there

continuity

Make sure that the

following connections are

solid: The connection

between the top RPM

cable (coming out of the

display), the middle

extension cable, and the

connection between the

extension cable and the

bottom RPM sensor

cable.

Yes

Align the RPM

sensor. Also see

document 635-4149.

Does the display now

show cadence

Look for damage and find out which cable is

damaged (display cable, 740-6964 – RPM

extension cable, 740-6986 – RPM sensor cable,

740-6987) & repair or replace it.

Solid

connection Yes

Quickly tap the two

contacts on the RPM cable

connector out of the

display and see if cadence

is shown on the display

Disconnect the

cable connection

and reconnect.

Do you get

cadence now

Do you get

cadence

Yes

The display and the

display RPM cable are

OK.

Issue resolved.Yes

Replace the RPM EXTENSION

cable (740-6986) and the RPM

SENSOR (740-6987).

Replace the DISPLAY RPM

cable (740-6964). See document

number 637-1404 for

instructions.

eSpinner “No RPM”

Symptom

The unit stops the workout

after 3 minutes because it does

not detect any flywheel

movement and/or when

pedaling there is no cadence

shown in the information

window on the screen.

Troubleshooting

STAR TRAC FITNESS 3 of 11 637-1437 Rev: A

Troubleshooting

STAR TRAC FITNESS 4 of 11 637-1437 Rev: A

eSpinner “Audio Related Issues”

Issue resolved.

Try at least one different set

of headphones to verify that

the issue is not caused by

the headphones itself.

Symptom

No or poor audio (sound)

coming out of the headphones..

Did this resolve the

issue

Replace the

display.

Yes

Check audio settings

(also see document number

637-1328).

Did this resolve the

issue

Check if the “Pigtail

Headphone Cable” where

the headphones get plugged

into is pinched or damaged

and replace it if needed.

Did this resolve the

issue

Yes

Check if the INTERNAL

headphone cable that

connects into the mother

board is pinched or

damaged and replace it if

needed.

Did this resolve the

issue

Yes

Troubleshooting

STAR TRAC FITNESS 5 of 11 637-1437 Rev: A

eSpinner “No TV/Poor Picture Quality”

Check if:

swapping the coax cable from a working

nearby unit (if available) resolves the

picture quality issue

the coax cable is connected to the unit

the coax cable is connected to the wall

the coax cable is pinched or bent

between the wall and the unit

the connector used on the coax cable

has a compression connector installed

(see document 637-1415)

there is a signal coming out of the coax

cable and the signal strength is good

(about 5 db)

the TV option is enabled in the setting

(see document 637-1335)

All of these

criteria are met

Resolve the

criteria that is NOT

met.

Check if the coax cable

that runs inside the

frame has a solid

connection with the coax

cable that comes from

the wall (base of the

unit).

Yes

No TV works/picture

quality increased

Issue resolved.

Yes

Is there a solid

connection

Disconnect the

coax cable and

reconnect it again.

Check the coax

connection between

the cable that comes

out of the display and

the cable that comes

up from the base.

At the same time

check for damage or if

the cable is bent.

Yes

Did this resolve

the issue

Reconnect the cable or replace it if

needed due to damage (DISPLAY

coax cable → 740-6976 or NECK coax

cable → 740-6988)

Yes

Solid connection

and no cable bent

Check if the display coax

cable has a solid connection

to the tuner card (you need

to open the display to be

able to check that → see

document number 637-1404

for instructions).

Yes

Solid connection

Reseat the tuner

cards main data

cable and try to

perform a channel

scan. Yes

Reconnect the

coax cable to the

TV tuner card.

Did this resolve

the issue

Did this resolve

the issue

Make sure you set the

options for the

channel scan to the

correct value. Get the

info from the

customer/AV installer

what type of

broadcast their

system supports and

perform another

channel scan.

Issue resolved.

Yes

Did this resolve the

issue

Replace the tuner card (740-6955

NTSC only). If this does not resolve the

issue replace the display.

If available, swap

displays with a

other unit.

Yes

Did this resolve the

issue

Yes

Troubleshooting

STAR TRAC FITNESS 6 of 11 637-1437 Rev: A

eSpinner “TV Related Issues”

Issue resolved.

Verify that the TV blocking

feature is set correctly (also

see document 637-1335).

Symptom

No TV icon when in TV mode.

Did this resolve the

issue

Replace the

display.

Yes

Re-seat the tuner card.

Did this resolve the

issue Yes

Section I

Troubleshooting

STAR TRAC FITNESS 7 of 11 637-1437 Rev: A

eSpinner “TV Related Issues”

Issue resolved.

Perform a channel scan and

if needed change scanning

parameter (e.g. digital,

analog, air, cable).

Symptom

No or only bad TV picture.

Did this resolve the

issue

Replace the

display.

Yes

Verify if the signal strength

coming out of the coax cable

is sufficient and if

compression connectors are

installed (also see document

637-1415). If another unit is

available swap coax cables.

Did this resolve the

issue

Section II

Check all coax cable

connections and bypass the

coax cable that routs

through the neck by

plugging it directly into the

tuner card.

Yes

Did this resolve the

issue Yes

Troubleshooting

STAR TRAC FITNESS 8 of 11 637-1437 Rev: A

Troubleshooting

STAR TRAC FITNESS 9 of 11 637-1437 Rev: A

eSpinner “Video (Instructor) Related Issues”

Issue resolved.

Turn the unit off and

carefully reseat the SD card

and turn the unit on again

(also see document 620-

7895).

Symptom

Green or Black screen when in

video (Instructor) mode.

Did this resolve the

issue

Replace the

display.

Yes

Check the audio settings

(also see document number

637-1328).

Did this resolve the

issue Yes

Try a different SD card. If

possible from another

working unit if possible.

Did this resolve the

issue Yes

Check if the software on the

display is at least version

1.09. If not upload new

software and follow the

procedure described in

document 637-1315.

Did this resolve the

issue Yes

Troubleshooting

STAR TRAC FITNESS 10 of 11 637-1437 Rev: A

eSpinner “Touch Screen Issues”

Issue resolved.

Clean the surface of the

screen and look for debris

especially at the bottom of

the screen between the

glass and the display plastic.

Symptom

The touch screen does not

recognize a touch on the screen

or the touch points are out of

alignment.

Did cleaning the

screen help

Yes

Recalibrate the touch screen

through the Settings menu

(document 620-7805, page 41).

Did this resolve

the issue

Recalibrate the touch screen

through the fan reset procedure

(document 637-1004).

Or Yes

Replace the

display.

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