9
Q3: Why do the earphones remain connected to the phone when placed back
into the charging case with the lid closed?
1. First, check whether the charging case has any remaining battery power. If the
charging case has depleted its battery, closing it will not disconnect the earphones
from the connected device.
2. Ensure that the earphones are correctly positioned within the charging case, and
make sure that the charging metal sheet and PIN are clean. If there are any dirt or
residue on the contact points of both the earphones and the charging case,
cleaning them should resolve this issue effectively.
Warranty Conditions
A new product purchased in the Alza.cz sales network is guaranteed for 2 years. If you
need repair or other services during the warranty period, contact the product seller
directly, you must provide the original proof of purchase with the date of purchase.
The following are considered to be a conflict with the warranty conditions, for
which the claimed claim may not be recognized:
Using the product for any purpose other than that for which the product is intended or
failing to follow the instructions for maintenance, operation, and service of the product.
Damage to the product by a natural disaster, the intervention of an unauthorized
person or mechanically through the fault of the buyer (e.g., during transport, cleaning
by inappropriate means, etc.).
Natural wear and aging of consumables or components during use (such as batteries,
etc.).
Exposure to adverse external influences, such as sunlight and other radiation or
electromagnetic fields, fluid intrusion, object intrusion, mains overvoltage, electrostatic
discharge voltage (including lightning), faulty supply or input voltage and inappropriate
polarity of this voltage, chemical processes such as used power supplies, etc.
If anyone has made modifications, modifications, alterations to the design or
adaptation to change or extend the functions of the product compared to the
purchased design or use of non-original components.
