7
Q4: Why are the earbuds still connected to my phone after placing
back?
1. The charging case is out of battery. The case will not turn off the earbuds if the
case battery dead.
2. Please make sure the earbuds are placed properly in the charging case. And wipe
the charging metal sheet and pin needle with a microfiber cloth to keep charging
connectors on both the earbuds and charging case clean.
Q5: Why the battery life is not as advertised?
A single charge of the earbuds will not give you 30 hours playtime constantly. The
earbuds work around 10 hours per charge with average use. The charging case provides
another 2 recharges.
Warranty Conditions
A new product purchased in the Alza.cz sales network is guaranteed for 2 years. If you
need repair or other services during the warranty period, contact the product seller
directly, you must provide the original proof of purchase with the date of purchase.
The following are considered to be a conflict with the warranty conditions, for which the
claimed claim may not be recognized:
•Use of the device in violation of the instructions, use of non-original parts, or
damage caused by illegal software.
•Disassembly itself or damage caused by disassembly and assembly by an
unauthorized repair shop.
•The cause of the failure is caused by negligence or force majeure, such as
accidents (fire, water, immersion, compression, external fall, etc.) and natural
disasters (lightning, earthquake, typhoon, etc.).
•Natural consumption, damage, wear and aging of consumables or components
during use (such as hearing protectors, silicone hearing protectors, batteries,
etc.).
•The use of non-original parts is prohibited.
•Other unspecified items will be implemented in accordance with the applicable
laws and regulations of the country or region where the product is sold.
