Sony WF-1000X Reference guide
Help Guide
Wireless Noise Canceling Stereo Headset
WF-1000X
Use this manual if you encounter any problems, or have any questions.
Getting started
What you can do with the BLUETOOTH function
About voice guidance
Supplied accessories
Checking the package contents
Replacing the earbuds
Replacing the fitting supporters
Parts and controls
Location and function of parts
About the indicator
Power/Charging
Charging the headset
Available operating time
1
Checking the remaining battery charge
System requirements for battery charge using USB
Turning on the headset
Turning off the headset
Making connections
How to make a wireless connection to BLUETOOTH devices
One-touch connection (NFC) compatible Android devices
One-touch connection (NFC) with a smartphone (Android 4.1 or later)
Disconnecting the smartphone by one touch (NFC)
Switching the device by one touch (NFC)
Android devices not compatible with one-touch connection (NFC)
Pairing and connecting with an Android smartphone
Connecting to a paired Android smartphone
Fast Pair compatible Android devices (Android 6.0 or later)
Connecting with an Android smartphone by Fast Pair
iPhone (iOS devices)
Pairing and connecting with an iPhone
Connecting to a paired iPhone
Disconnecting BLUETOOTH connection (after use)
Listening to music
Listening to music via a BLUETOOTH connection
Listening to music from a device via BLUETOOTH connection
Controlling the audio device (BLUETOOTH connection)
Disconnecting BLUETOOTH connection (after use)
Noise canceling function
What is noise canceling?
Using the noise canceling function
Listening to ambient sound
Listening to ambient sound during music playback (Ambient Sound Mode)
Sound quality mode
2
About the sound quality mode
Supported codecs
Making phone calls
Receiving a call
Making a call
Functions for a phone call
Disconnecting BLUETOOTH connection (after use)
Using the voice assist function
Using the voice assist function (Google Assistant)
Using the voice assist function (Google App)
Using the voice assist function (Siri)
Using the apps
What you can do with "Sony | Headphones Connect" app
Installing "Sony | Headphones Connect" app
What you can do with "Sony | Music Center" app
Installing "Sony | Music Center" app
Important information
Precautions
Trademarks
Customer support websites
Troubleshooting
What can I do to solve a problem?
Power/Charging
The headset is not turned on.
Charging cannot be done.
Charging time is too long.
The charging case cannot be recognized by a computer.
The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch.
Sound
3
4-724-045-11(4) Copyright 2017 Sony Corporation
No sound
Low sound level
Low sound quality
Sound skips frequently during playback.
The noise canceling effect is not sufficient.
BLUETOOTH
Pairing cannot be done.
Unable to connect the headset to a BLUETOOTH device with one-touch connection (NFC)
Unable to make a BLUETOOTH connection
Distorted sound
The BLUETOOTH wireless communication range is short, or the sound skips.
The headset does not operate properly.
No voice from callers
Low voice from callers
Resetting or initializing the headset
Resetting the headset
Initializing the headset to restore factory settings
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-1000X
What you can do with the BLUETOOTH function
The headset uses BLUETOOTH® wireless technology, allowing you to listen to music or make phone calls wirelessly.
Listening to music
You can receive audio signals from a smartphone or music player to enjoy music wirelessly.
Talking on the phone
You can make and receive a call with your hands free, while leaving your smartphone or mobile phone in your bag or
pocket.
4-724-045-11(4) Copyright 2017 Sony Corporation
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-1000X
About voice guidance
You hear voice guidance in the following situations via the left unit of the headset.
When powering on: “Power on”
When powering off: “Power off”
When entering pairing mode: “BLUETOOTH pairing”
When establishing a BLUETOOTH connection: “BLUETOOTH connected”
When disconnecting a BLUETOOTH connection: “BLUETOOTH disconnected”
When the connection between the left unit and the right unit is established: “Battery level high” / “Battery level
medium” / “Battery level low”
When automatically turning off due to the low battery condition: “Please recharge headset”
When turning on the noise canceling function: “Noise canceling”
When turning on the Ambient Sound Mode: “Ambient sound”
When turning off the noise canceling function and the Ambient Sound Mode : “Off”
When the software version of your headset is 2.0.0 or later
When Google Assistant is not available on the smartphone connected to the headset even if you press the Google
Assistant button on the headset: "Google Assistant is not connected"
4-724-045-11(4) Copyright 2017 Sony Corporation
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-1000X
Checking the package contents
After opening the package, check that all items in the list are included in the package. If items are missing, contact your
dealer.
Numbers in ( ) indicate the item amount.
Wireless Noise Canceling Stereo Headset (1)
Micro-USB cable (approx. 50 cm (19 3/4 in.)) (1)
Charging case (1)
Long Hybrid silicone rubber earbuds (SS/S/M/L 2 each)
Size M earbuds come attached to the headset.
Triple-comfort earbuds (S/M/L 2 each)
Fitting supporters (M/L 2 each)
Size M fitting supporters come attached to the headset.
Reference Guide (1)
Operating Instructions (1)
Other documents (1 set) (*)
4-724-045-11(4) Copyright 2017 Sony Corporation
May not be supplied in some countries or regions.
*
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-1000X
Replacing the earbuds
The headset comes with the M size long hybrid silicone rubber earbuds.
If the headset tends to come off or you feel a lack of low frequency sound, change the earbuds to another size to fit your
right and left ears comfortably and snugly.
Long Hybrid silicone rubber earbuds
A: SS size (red)
B: S size (orange)
C: M size (green)
D: L size (light blue)
Triple-comfort earbuds
A: S size (orange)
B: M size (green)
C: L size (light blue)
4-724-045-11(4) Copyright 2017 Sony Corporation
Remove the earbuds.
Do not pinch the end of the earbud when removing it.
1
Attach the earbuds.
Do not attach the earbuds loose or skewed.
2
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-1000X
Replacing the fitting supporters
The headset comes with the M size fitting supporters.
If you feel they do not fit to your ears, change them to another size to fit your ears.
4-724-045-11(4) Copyright 2017 Sony Corporation
Remove the earbuds, then remove the fitting supporters.
Do not pull the end of the fitting supporter when removing it.
1
Attach the fitting supporters.
A: Align the notch with the tongue
2
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-1000X
Location and function of parts
Headset
Charging case
L mark1.
Microphone
Picks up the sound of your voice (when talking on the phone) and noise (when using the noise canceling function).
Use the microphone of the left unit when talking on the phone.
2.
left unit3.
Built-in antenna
A BLUETOOTH antenna is built into the headset.
4.
Indicator (blue/red)
Lights up in red during charging.
Lights up in red or blue to indicate the power or communication status of the headset.
5.
Earbuds6.
(power) button on the left unit7.
Tactile dot
The left unit has a tactile dot.
8.
Fitting supporters9.
R mark10.
right unit11.
Button on the right unit12.
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6
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