Sony WI-SP510 Reference guide
Help Guide
Wireless Stereo Headset
WI-SP510
Use this manual if you encounter any problems, or have any questions.
Getting started
What you can do with the Bluetooth function
About the voice guidance
Supplied accessories
Checking the package contents
Replacing the earbuds
Replacing the arc supporters
When you have finished using the headset
On water resistant performance of the headset
Parts and controls
Location and function of parts
About the indicator
Wearing the headset
1
Power/Charging
Charging the headset
Available operating time
Checking the remaining battery charge
Turning on the headset
Turning off the headset
Making connections
How to make a wireless connection to Bluetooth devices
Android smartphone
Pairing and connecting with an Android smartphone
Connecting to a paired Android smartphone
iPhone (iOS devices)
Pairing and connecting with an iPhone
Connecting to a paired iPhone
Computers
Pairing and connecting with a computer (Windows 10)
Pairing and connecting with a computer (Windows 8.1)
Pairing and connecting with a computer (Mac)
Connecting to a paired computer (Windows 10)
Connecting to a paired computer (Windows 8.1)
Connecting to a paired computer (Mac)
Other Bluetooth devices
Pairing and connecting with a Bluetooth device
Connecting to a paired Bluetooth device
Multipoint connection
Connecting the headset to both a music player and a smartphone / mobile phone (multipoint connection)
Connecting the headset to 2 Android smartphones (multipoint connection)
Connecting the headset to an Android smartphone and an iPhone (multipoint connection)
Disconnecting Bluetooth connection (after use)
2
Listening to music
Listening to music via a Bluetooth connection
Listening to music from a device via Bluetooth connection
Controlling the audio device (Bluetooth connection)
Disconnecting Bluetooth connection (after use)
Supported codecs
Making phone calls
Receiving a call
Making a call
Functions for a phone call
Disconnecting Bluetooth connection (after use)
Using the voice assist function
Using the voice assist function (Google app)
Using the voice assist function (Siri)
Important information
Precautions
License notice
Trademarks
Customer support websites
Troubleshooting
What can I do to solve a problem?
Power/Charging
Unable to turn on the headset.
Charging cannot be done.
Charging time is too long.
The headset cannot be charged even if connecting the headset to a computer.
The remaining battery charge of the headset is not displayed on the screen of smartphone.
Sound
No sound
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5-013-956-11(1) Copyright 2020 Sony Corporation
Low sound level
Low sound quality
Sound skips frequently.
Bluetooth connection
Pairing cannot be done.
Unable to make a Bluetooth connection.
Distorted sound
The headset does not operate properly.
Cannot hear a person on a call.
Low voice from callers
Noise interferes with your voice during a phone call or when using the voice assist function
Resetting or initializing the headset
Resetting the headset
Initializing the headset to restore factory settings
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Help Guide
Wireless Stereo Headset
WI-SP510
What you can do with the Bluetooth function
The headset uses BLUETOOTH® wireless technology, allowing you to do the following.
Listening to music
You can receive audio signals from a smartphone or music player to enjoy music wirelessly.
Talking on the phone
You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket.
5-013-956-11(1) Copyright 2020 Sony Corporation
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Help Guide
Wireless Stereo Headset
WI-SP510
About the voice guidance
You will hear a voice guidance in the following situations via the headset.
When the headset is turned on: “Power on”
When the headset is turned off: “Power off”
When entering pairing mode: “Bluetooth pairing”
When establishing a Bluetooth connection: “Bluetooth connected”
When disconnecting a Bluetooth connection: “Bluetooth disconnected”
When informing the remaining battery charge: “Battery about XX %” (The “XX” value indicates the approximate
remaining charge. Use it as a rough estimate.) / “Battery fully charged”
When the remaining battery charge is low: “Low battery, please recharge headset”
When automatically turning off due to low battery: “Please recharge headset. Power off”
5-013-956-11(1) Copyright 2020 Sony Corporation
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Help Guide
Wireless Stereo Headset
WI-SP510
Checking the package contents
After opening the package, check that all of the items in the list are included. If any items are missing, contact your
dealer.
Numbers in ( ) indicate the item amount.
Wireless Stereo Headset
USB Type-C® cable (USB-A to USB-C®) (approx. 20 cm (7.88 in.)) (1)
Long hybrid silicone rubber earbuds (SS/S/M/L 2 each)
M-sized long hybrid silicone rubber earbuds come attached to the left and right units of the headset at the time of
purchase.
The size of the earbuds can be determined based on the number of dotted lines inside the bottom of the earbuds.
SS size: 1 line
S size: 2 lines
M size: 3 lines
L size: 4 lines
Arc supporters (S/M/L 2 each)
M-sized arc supporters come attached to the left and right units of the headset at the time of purchase.
5-013-956-11(1) Copyright 2020 Sony Corporation
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Help Guide
Wireless Stereo Headset
WI-SP510
Replacing the earbuds
M-sized long hybrid silicone rubber earbuds come attached to the left and right units of the headset at the time of
purchase. If the earbuds tend to come off or you feel that there is insufficient low frequency sound and a difference in
volume between the left and right units, change the earbuds to another size to comfortably and snugly fit your left and
right ears.
Long hybrid silicone rubber earbuds
The size of the earbuds can be determined based on the number of dotted lines inside the bottom of the earbuds.
SS size: 1 line
S size: 2 lines
M size: 3 lines
L size: 4 lines
5-013-956-11(1) Copyright 2020 Sony Corporation
Remove the earbud.
Do not pinch the end of the earbud when removing it.
1
Attach the earbud.
Firmly insert the earbud all the way. Do not attach the earbud in a loose or skewed manner.
2
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Help Guide
Wireless Stereo Headset
WI-SP510
Replacing the arc supporters
M-sized arc supporters come attached to the left and right units of the headset at the time of purchase.
If you feel the size of the arc supporters does not fit to your ears, change the arc supporters to another size to
comfortably and snugly fit your left and right ears.
Remove the earbud, then remove the arc supporter.
Hold the base of the arc supporter when removing it. Do not pull the end of the arc supporter.
1
Attach the arc supporter.
Arc supporter (left)
A: front
B: backside
A: Align the flat parts
Align the protrusion of the arc supporter with the flat part of the sound conduit, and firmly insert the arc
supporter all the way. Do not attach the arc supporter in a loose or skewed manner.
2
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5-013-956-11(1) Copyright 2020 Sony Corporation
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