Sony h.ear in 3 Truly Wireless WF-H800 Reference guide
Help Guide
Wireless Stereo Headset
h.ear in 3 Truly Wireless (WF-H800)
Use this manual if you encounter any problems, or have any questions.
Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the
following:
https://www.sony.net/elesupport/
Getting started
What you can do with the Bluetooth function
About the voice guidance
Supplied accessories
Checking the package contents
Replacing the earbuds
When you have finished using the headset
Parts and controls
Location and function of parts
About the indicator
Wearing the headset
1
Wearing the headset
Using only one unit of the headset
Power/Charging
Charging the headset
Available operating time
Checking the remaining battery charge
Turning on the headset
Turning off the headset
Making connections
How to make a wireless connection to Bluetooth devices
Easy setup with app
Connecting with the “Sony | Headphones Connect” app
Android smartphone
Pairing and connecting with an Android smartphone
Connecting to a paired Android smartphone
One-touch connection (NFC) with an Android smartphone
Disconnecting the Android smartphone with one-touch (NFC)
Switching the device by one-touch (NFC)
iPhone (iOS devices)
Pairing and connecting with an iPhone
Connecting to a paired iPhone
Disconnecting Bluetooth connection (after use)
Listening to music
Listening to music via a Bluetooth connection
Listening to music from a device via Bluetooth connection
Controlling the audio device (Bluetooth connection)
Disconnecting Bluetooth connection (after use)
Sound quality mode
About the sound quality mode
Supported codecs
2
About the DSEE HX function
Making phone calls
Receiving a call
Making a call
Functions for a phone call
Disconnecting Bluetooth connection (after use)
Using the voice assist function
Using the Google Assistant
Using Amazon Alexa
Using the voice assist function (Google app)
Using the voice assist function (Siri)
Using the apps
What you can do with “Sony | Headphones Connect” app
Installing “Sony | Headphones Connect” app
Important information
Precautions
License notice
Trademarks
Customer support websites
Troubleshooting
What can I do to solve a problem?
Power/Charging
Unable to turn on the headset.
Charging cannot be done.
Charging time is too long.
The headset cannot be charged even if connecting the charging case to a computer.
The remaining battery charge of the headset is not displayed on the screen of smartphone.
Sound
No sound
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5-007-451-11(1) Copyright 2019 Sony Corporation
Low sound level
There is a difference in volume between the left and right sides, insufficient low-frequency sound.
Low sound quality
Sound skips frequently.
Bluetooth
Pairing cannot be done.
One-touch connection (NFC) does not work.
Unable to make a Bluetooth connection.
Distorted sound
The Bluetooth wireless communication range is short, or the sound skips.
The headset does not operate properly.
Cannot hear a person on a call.
Low voice from callers
Resetting or initializing the headset
Resetting the headset
Initializing the headset to restore factory settings
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Help Guide
Wireless Stereo Headset
h.ear in 3 Truly Wireless (WF-H800)
What you can do with the Bluetooth function
The headset uses BLUETOOTH® wireless technology, allowing you to do the following.
Listening to music
You can receive audio signals from a smartphone or music player to enjoy music wirelessly.
Talking on the phone
You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket.
5-007-451-11(1) Copyright 2019 Sony Corporation
5
Help Guide
Wireless Stereo Headset
h.ear in 3 Truly Wireless (WF-H800)
About the voice guidance
In the factory setting, when you wear the headset, you will hear the English voice guidance via the headset.
You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones
Connect” app. For more details, refer to the “Sony | Headphones Connect” app help guide.
https://rd1.sony.net/help/mdr/hpc/h_zz/
You will hear a voice guidance in the following situations via the left and right units of the headset.
When the headset is turned on: “Power on”
When informing the remaining battery charge of the headset: “Battery about XX %” (The “XX” value indicates the
approximate remaining charge. Use it as a rough estimate.) / “Battery fully charged”
When the remaining battery charge of the headset is low: “Low battery, please recharge headset”
When automatically turning off due to low battery of the headset: “Please recharge headset. Power off”
You will hear a voice guidance in the following situations via the left unit (or via the right unit when you are wearing only
the right unit) of the headset.
When powering off with the “Sony | Headphones Connect” app: “Power off”
When entering pairing mode: “Bluetooth pairing”
When establishing a Bluetooth connection: “Bluetooth connected”
When disconnecting a Bluetooth connection: “Bluetooth disconnected”
You will hear a voice guidance in the following situation via the unit to which the Google Assistant feature is assigned.
When the Google Assistant is not available on the smartphone connected to the headset even if you press and hold
the button for about 2 seconds on the unit to which the Google Assistant feature is assigned: “The Google Assistant
is not connected”
You will hear a voice guidance in the following situation via the unit to which the Amazon Alexa feature is assigned.
When Amazon Alexa is not available on the smartphone connected to the headset even if you press the button on
the unit to which the Amazon Alexa feature is assigned: “Either your mobile device isn’t connected; or you need to
open the Alexa App and try again”
Note
When you are wearing only one unit of the headset, you will hear a voice guidance via the unit you are wearing.
It takes about 20 minutes when you change the language of the voice guidance.
When you initialize the headset to restore the factory settings after you change the language of the voice guidance, the language
will also return to the factory setting.
If the voice guidance is not heard after changing the voice guidance language or updating the software of the headset, set the
headset into the charging case to turn it off, then remove the headset from the charging case to turn it on again.
Related Topic
Using only one unit of the headset
5-007-451-11(1) Copyright 2019 Sony Corporation
6
Help Guide
Wireless Stereo Headset
h.ear in 3 Truly Wireless (WF-H800)
Checking the package contents
After opening the package, check that all of the items in the list are included. If any items are missing, contact your
dealer.
Numbers in ( ) indicate the item amount.
Wireless Stereo Headset
USB Type-C™ cable (USB-A to USB-C™) (approx. 20 cm (7.88 in.)) (1)
Long hybrid silicone rubber earbuds (SS/S/M/L 2 each)
M-sized long hybrid silicone rubber earbuds come attached to the left and right units of the headset.
The method of determining the sizes of the supplied earbuds differs depending on the color of the headset.
If there are dotted lines inside the bottom of the earbuds, you can determine the size based on the number of lines. If
there are no dotted lines, you can determine the size based on the color of the inside of the earbuds.
SS size: 1 line or red
S size: 2 lines or orange
M size: 3 lines or green
L size: 4 lines or light blue
Charging case (1)
5-007-451-11(1) Copyright 2019 Sony Corporation
7
Help Guide
Wireless Stereo Headset
h.ear in 3 Truly Wireless (WF-H800)
Replacing the earbuds
M-sized long hybrid silicone rubber earbuds come attached to the left and right units of the headset. If the earbuds tend
to come off or you feel that there is insufficient low frequency sound and a difference in volume between the left and right
units, change the earbuds to another size to comfortably and snugly fit your left and right ears.
Long hybrid silicone rubber earbuds
The method of determining the sizes of the supplied earbuds differs depending on the color of the headset.
If there are dotted lines inside the bottom of the earbuds, you can determine the size based on the number of lines. If
there are no dotted lines, you can determine the size based on the color of the inside of the earbuds.
SS size: 1 line or red
S size: 2 lines or orange
M size: 3 lines or green
L size: 4 lines or light blue
5-007-451-11(1) Copyright 2019 Sony Corporation
Remove the earbuds.
Do not pinch the end of the earbud when removing it.
1
Attach the earbuds.
Firmly insert the earbuds all the way. Do not attach the earbuds in a loose or skewed manner.
2
8
Help Guide
Wireless Stereo Headset
h.ear in 3 Truly Wireless (WF-H800)
When you have finished using the headset
When you have finished using the headset, be sure to keep the headset in the charging case.
Close the lid of the charging case.
Note
If any water drops are left in the microphone hole of the headset, it may cause corrosion. If you get water on the headset, turn the
microphone hole downward and gently tap it about 5 times towards a dry cloth, etc.
If perspiration or water is left on the charging port, it may impair the ability to charge the unit. Immediately wipe off any
perspiration or water on the charging port after use.
5-007-451-11(1) Copyright 2019 Sony Corporation
9
Help Guide
Wireless Stereo Headset
h.ear in 3 Truly Wireless (WF-H800)
Location and function of parts
Headset
Charging case
Indicators (red/blue)
Light up in red while charging.
Light up in red or blue to indicate the power or communication status of the headset.
In the factory setting, when you wear the headset, the indicators turn off.
1.
Microphones
Pick up the sound of your voice when talking on the phone.
2.
Left unit3.
Buttons
Press to operate the headset.
4.
Tactile dot
There is a tactile dot on the left unit.
5.
Right unit6.
Earbuds7.
(left) mark8.
(right) mark9.
Charging ports10.
Built-in antenna
A Bluetooth antenna is built into the headset.
11.
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