Sharp MX-2010U User manual

20/04/2015

MX-2010U

MX-2310U

Technical Handy Guide

APRIL 2015

CONTENT

Product Specification

EEPROM Replacement Procedure

Product Options

HDD Replacement Procedure

Consumables

SD Card Replacement Procedure

Initial Setup

Firmware & Print Driver Revision

Updated

Colour Calibration

Test Simulation

Maintenance

Trouble Codes

Operating System Support

Updated

Job Log Error Codes

Electrical

Sensor Location

Coin Vend Interface

Jam Cause Codes

Firmware Upgrade

Repair Hints

Updated

Firmware Recovery

Technical Bulletin Index

Updated

E-Manual Update

Document Reference

Watermark Update

Notes

PRODUCT SPECIFICATION

SHARP

MX-2010U

MX-2310U

General Specification

Original paper size:

Max. A3

Printed Paper Size:

Tray : A3-A5R, Bypass : A3W*-A5R

Standard Paper Capacity:

600 (500-sheet x 1, 100-sheet Multi bypass)

Maximum Paper Capacity:

2100 (500-sheet x 4, 100-sheet Multi bypass)

Paper Weight:

Tray : 60g/m2-209g/m2 Bypass : 55g/m2-256g/m2

Output Capacity:

400-sheet (centre: STD) Opt: MX-TR12 100-sheet

Warm-up Time:

45sec or less

20sec or less

Operation Panel:

7.0” Colour WVGA

Resolution:

9,600 (equivalent) x 600 dpi (Copy & Printer)

Memory:

SD Card: 8GB (STD),ICU:1GB (STD.),

Opt: MX-PB14 PCL Expansion:

512MB (STD), 1GB (Opt)

SD Card: 4GB (STD), ICU:1GB (STD.),

Opt: MX-PB14 PCL Expansion:

512MB (STD), 1GB (Opt)

HDD Capacity:

None: Opt: MX-HD10 160GB

STD: 160GB

Duplex:

STD (60g/m2-209g/m2)

Dimensions (WDH):

583 x 623 x 717 mm (incl. OC)

583 x 623 x 834 mm

Weight:

Approx. 65kg (incl. OC)

Approx. 74 kg

Average Monthly Volume:

5-20K, Max 30K

10-25K, Max 40K

Environment

Power Consumption:

Max. 1.84kW

TEC Value (Measured):

2.38 kWh

1.72 kWh

Noise (Measured):

Operating: 54db (Max 68db), Waiting 38db (Power Save).

Emission:

Ozone: Less than 3.0mg/h (Col), 1.5mg/h (B/W).

Dust: Less than 4.0mg/h.

Styrene: Less than 1.8mg/h (Col), 1.0mg/h (B/W).

Copier Specification

Copy Speed (Max):

20 ppm (A4), 10 ppm (A3)

23 ppm (A4), 11 ppm (A3)

E-Sort / SOPM:

Yes / Yes (Colour and B/W)

First Copy Time:

Colour: 10.0 sec, B/W: 7.4 sec.(RSPF: Colour: 13.2 sec, B/W: 10.0 sec)

Continuous Copy:

Max 999

Scan Resolution:

Colour: 600 x 600 dpi, B/W: 600 x 300 dpi (OC),

600 x 400 dpi / 600 x 600 dpi

Zoom Range:

25 - 400% (RSPF 25 - 200%)

Tandem Copy:

STD

Document Feeder

Type:

Opt: MX-RP12 [RSPF]

STD. RSPF

Original Capacity:

Max 100 sheets (80 g/m2)

Max Replacement Speed:

Copy Mode: 50 opm (B/W), 36 opm (Colour)

Image Send Mode: 50 opm (B/W), 50 opm (Colour)

Document Filing

Requirement:

Opt: MX-HD10

STD

Capacity:

10GB (Quick Folder) + 72GB (Main/Custom Folder)

Quick/Main Folder:

Max: 3,000 pages (Quick), 20,000 pages (Main/Custom) or 3,000 files

User Registrations:

1000

Preview Thumbnails:

Supported

SHARP

PRODUCT SPECIFICATION

MX-2010U

MX-2310U

Network Printer

Print Speed (Max.):

20 ppm (A4), 10 ppm (A3)

23 ppm (A4), 11 ppm (A3)

PDL (Emulation):

STD: SHARP Advanced Printing

Language.

Opt: PCL6 [MX-PB14 & MX-HD10],

Postscript 3 [MX-PK11],

XPS [MX-PUX1 & MX-ARSM10]

STD: SHARP Advanced Printing

Language.

Opt: PCL6 [MX-PB14],

Postscript 3 [MX-PK11],

XPS [MX-PUX1 & MX-ARSM10]

Interface:

USB2.0, 10Base-T / 100Base-TX / 1000BaseT

Supported OS:

Windows® XP* / Vista*, Windows® 7*, Windows® 8*, Windows® 8.1*

Windows® Server 2003* / 2008* / 2008R2 / 2012 /2012R2 (*32/64bit).

Mac OSX 10.2.8, 10.3.9, 10.4.11, 10.5.x, 10.6.x, 10.7.x, 10.8.x, 10.9.x,

10.10.x with MXPB14 (MXHD10 for MX2010U only)

& MXPK11.

XPS - Windows Vista only with MXPB14, (MXHD10 for MX2010U only),

MXPUX1 & MXARSM10.

Bundled Utility Software:

Status Monitor

USB Direct Print (Pull):

JPEG, TIFF, PRN, PCL Opt: PCL (MX-PB14) is required.

PDF, Encrypted PDF, PS Opt: PS3 (MX-PB14 & MX-PK11) are required

XPS Opt:(MX-PB14, MX-PUX1 & MX-ARSM10) are required

(Note: For MX2010U only, MX-HD10 is also required with MX-PB14)

Tandem Print:

Opt: MX-PB14 (& MX-HD10 for MX2010U only) required

Network Scanner

Requirement:

STD (Colour)

Resolution:

100, 200, 300, 400, 600 dpi

Format:

Mono: TIFF, PDF & Encrypted PDF

Colour: TIFF, JPEG, XPS, PDF & Encrypted PDF

Duplex:

Yes

Destination:

Desktop (Sharpdesk), FTP, E-Mail, SMB Folder, USB Memory, HDD,

TWAIN / WIA compliant, I-Fax (SMTP)

User Registrations:

Max 500 (one touch), 500 (group)

Bundled Utility Software:

Network Scan Tool, Sharpdesk v3.3 (1 license)

Facsimile

Requirement:

Opt : MX-FX11

Communication Formula:

Super G3

Transmission Speed:

2sec.range(Super G3/JBIG) 6sec.range(G3/ECM)

Communication Line:

PSTN

Dial Registration:

Max 1000

Document Size:

A3 - A5,

Compression:

MH,MR,MMR,JBIG

Inbound Routing:

Opt: MX-HD10 [HDD] Required

(TIFF, XPS & PDF Format)

Yes (TIFF, XPS & PDF Format)

PC Fax:

Yes (For Windows only)

Output Finisher

Model/Type:

Opt : MX-FN17 [Inner Finisher]

Output Capacity:

500 sheets

Functionality:

50 sheets multi-staple, (A4 : 50sheets / A3 : 30sheets)

Off-set shifting, Opt: Hole Punch [MX-PN11]

Saddle Stitch Ability:

N/A

PRODUCT OPTIONS

SHARP

MX-2010U MX-2310U

MX-PUX1

XPS Expansion

MX-PK11

PS3 Expansion

MX-FN17

Inner Finisher

MX-PN11A/B/C/D

Hole Punch

MX-TR12

Exit Tray Unit (R)

MX-FX11

Fax Expansion Kit

MX-PF10

Barcode Font

MX-ARSM10

1GB Memory

MX-DE13

2 x 500 sheet Desk

MX-DE14

3 x 500 sheet Desk

MX-DE12

1 x 500 sheet Desk

MX-VR11

Document Cover

MX-2010U only

MX-RP12

Document Feeder

MX-2010U only

MX-HD10

HDD expansion Kit

MX-2010U only

MX-PB14

PCL Expansion Kit

MX-AMX1

Application Integration Module

MX-AMX2

Application Communication Module

MX-AMX3

External Account Module

MX-UN01A / UN05A

Sharp OSA-Network Scanner Tool (1 / 5 license kit)

MX-UN10A / UN50A

Sharp OSA-Network Scanner Tool (10 / 50 license kit)

MX-UNHA

Sharp OSA-Network Scanner Tool (100 license kit)

SHARP

PRODUCT OPTIONS

Machine Options

Model

Description

Comment

MX-RP12

Document Feeder (RSPF)

MX-2010U only

(STD on MX-2310U)

MX-VR11

Document cover

MX-2010U only

MX-DE12

Stand/500x1 sheet paper drawer

Cannot install with MX-DE13/14

MX-DE13

Stand/500x2 sheet paper drawer

Cannot install with MX-DE12/14

MX-DE14

Stand/500x3 sheet paper drawer

Cannot install with MX-DE12/13

MX-TR12

Exit tray unit

MX-FN17

Inner finisher

MX-PN11

Punch module (A: 2, B: 3, C: 4, D: 4 wide)

Requires MX-FN17

MX-PB14

Printer expansion kit

For MX-2010U: MX-HD10 is

required

MX-PK11

PS3 expansion kit

MX-PB14 is required.

MX-PUX1

XPS expansion kit

Requires MX-PB14 & MX-ARSM10

MX-PF10

Barcode font kit

MX-PB14 is required

MX-FX11

Facsimile expansion kit

AR-SU1

Stamp unit

For MXRP12 (RSPF)

MX-ARSM10

Expansion memory board

For MXPUX1

MX-FWX1

Internet-Fax expansion kit

For MX-2010U: MX-HD10 is

required

MX-HD10

HDD expansion kit

MX-2010U only

(STD on MX-2310U)

MX-AMX1

Application integration module

For MX-2010U: MX-HD10 is

required

MX-AMX2

Application communication module

MX-AMX3

External account module

MX-FR25U

Data security kit (Commercial version)

MX-USX1

Sharpdesk Additional license kit (1 license)

MX-USX5

Sharpdesk Additional license kit (5 licenses)

MX-US10

Sharpdesk Additional license kit (10 licenses)

MX-US50

Sharpdesk Additional license kit (50 licenses)

MX-USA0

Sharpdesk Additional license kit (100 licenses)

MX-UN01A

Sharp OSA-Network Scanner Tool (1 license)

MX-AMX2 & MX-PB14 are required.

(MX-PK11 is also required

for Direct PDF Print).

MX-UN05A

Sharp OSA-Network Scanner Tool (5 licenses)

MX-UN10A

Sharp OSA-Network Scanner Tool (10 licenses)

MX-UN50A

Sharp OSA-Network Scanner Tool (50 licenses)

MX-UN1HA

Sharp OSA-Network Scanner Tool (100 licenses)

CONSUMABLES

SHARP

CONSUMABLES

MX2010U

MX2310U

Product Code

Description / Contents

Approx. Life

MX-23GTBA

Black Toner Cartridge (A4 @ 5%)

18k

MX-23GTCA

Cyan Toner Cartridge (A4 @ 5%)

10k

MX-23GTMA

Magenta Toner Cartridge (A4 @ 5%)

MX-23GTYA

Yellow Toner Cartridge (A4 @ 5%)

PROCESS UNIT:

MX-36GVBA

Black Developer

100k

MX-36GVSA

Colour Developer Kit (CMY)

60k

MX-36GUSA

Drum Unit (Complete):-

Colour: 60k

Mono: 100k

MX-36GRSA

OPC Drum

MX-230MK

Main Charge Kit:-

Main charge unit

Cleaning blade AR

Cleaning gum AS

MX-230CU

PTC Kit:-

PTC unit.

100k

MX-230HB

Waste Toner Collector:-

Includes LSU cleaner x 2

50k (Approx)

MX-C31FL

Ozone Filter Kit

Ozone filter.

100k

MX-230PD

Paper Dust Removing Kit

Paper dust removal unit.

FUSING UNIT:

MX-361FB

MX-230FB*

Fusing Belt Kit:-

Fusing belt.

Fusing belt guide collar x 2.

100k

MX-200UH

Upper Heat Roller Kit:-

Upper heat roller unit

100k

MX-200LH

Lower Heat Roller Kit:-

Lower heat roller unit

100k

MX-230LH

Pressure Roller Kit:-

Fusing roller.

Lower fusing roller.

200k

MX-230CR

Fuser Cleaner Roller:-

Lower oil roller.

Lower CL roller.

Lower CL roller bearing x 2

Lower CL scraper.

100k

SHARP

CONSUMABLES

TRANSFER SECTION:

MX2010U

MX2310U

Product Code

Description / Contents

Approx. Life

MX-230B1

Primary Transfer Belt Kit:-

Primary transfer belt AR.

100k

MX-230TL

Primary Transfer Blade Kit:-

Primary transfer blade AR.

100k

MX-230B2

Secondary Transfer Belt Kit:-

Secondary transfer belt D3.

300k

PERIPHERALS:

MX-SCX1

Staple Cartridge (for MX-FN17)

5000 staples (x 3)

AR-SV1

Stamp Cartridge (for AR-SU1)

2 units

SERVICE ROTATION:

MX-200FU

Fusing Unit (230v) for MX-2010U only



MX-230FU

Fusing Unit (230v) for MX-2310U only



MX-230U1

Primary Transfer Belt Unit



MX-230U2

Secondary Transfer Belt Unit



Notes:

The consumable life may vary, depending on the document density, temperature, humidity and machine

operation.

*MX-230FB has been discontinued

INITIAL SETUP

SHARP

DEVELOPER SET-UP

Sim 25-02 Auto Developer Adjustment - Select CMYK.

Toner Installation must be performed after Auto Developer Adjustment is

completed.

**For optimum image quality & performance, it is recommended to setup &

install developer at the customer site.

Clean LSU Dust Proof Glass.

TONER INSTALLATION & REPLENISHMENT

Install CMYK Toner Cartridges.

Caution:

DO NOT open any Exterior Cover, Power OFF/ON or enter Simulation Mode

during Initial Toner Replenishment.

PRODUCT ACTIVATION & FIRMWARE UPGRADE

Activation of Optional Product(s):- System Settings –Product Key.

Sim 22-05 Check Firmware version(s):- Upgrade to latest version.

INITIAL SETUP

Sim 26-01 Right Tray Installation:- Yes/No.

Sim 26-06 Machine Destination.

Sim 26-35 Set Multi Error Counter:- Set to 1 (Multi Count).

Sim 26-50 Long Paper Support (up to 1200mm):- 0 = Disable, 1 = Enable.

Sim 26-52 Non Printed Paper Counter Set-up.

Sim 55-03 Process Mixed Size Pages (orientation) when Printing in Duplex:-

SSW 3-6, 0 = Disable, 1 = Enable.

Sim 55-03 Toner Remain Status Display: SSW 22-5, 0 = Disable, 1 = Enable.

System Settings: Adjust Date/Time (Inc. Daylight Saving setting).

Keyboard Language Setting (For Embedded Keyboard):-

System Settings –Default Settings –Keyboard Select: Set English(US)

Network Settings –Print Port Settings: Disable WSD.

Set cassette size by adjusting the guides in the cassette.

Paper Size & Type Setting:- System Settings –Paper Tray Settings.

SHARP

INITIAL SETUP

PRINT IMAGE POSITION & MAGNIFICATION

Automatic Adjustment:-

Sim 50-28 BK MAG ADJ (Main Scan Mag).

SETUP/PRINT ADJ (Lead, Offset or All).

Manual Adjustment:-

Sim 50-10 BK MAG (inside dimension) to 240mm.

Sim 50-10 Image Off Centre Adjustment.

Sim 50-05 Printer Lead Edge & Void Adjust.

IMAGE SKEW & COLOUR REGISTRATION

Sim 61-04 Image Skew Adjustment (Black):- Select A3 Paper

Sim 50-22 Colour Registration/Skew & OPC Drum Phase Adjustment:-

Check/Adjust SKEW (CMY) so value is Close to 0 as possible

(Result=OK)

COLOUR CALIBRATION

Sim 46-74 Engine & Printer Colour Calibration:- Select FACTORY Mode.

COPY IMAGE QUALITY

Check Image Quality (Copy Mode) –Density, Magnification, Lead Edge & Void.

If NG, perform the following adjustments as required:-

Sim 46-01 Copy Density Adjust. (Colour).

Sim 46-02 Copy Density Adjust. (B/W).

Sim 46-09 DSPF Copy Density Adjust.

Sim 50-28 OC ADJUST (Lead, Offset & Mag).

SPF ADJ:(Lead, Offset & Sub scan).

Manual Adjustment (Magnification, Lead Edge, Void, Off Centre etc):-

Sim 48-01 Magnification Adjustment (OC & SPF).

Sim 50-01 Lead/Rear Edge, Loss & Void Adjust.

Sim 50-12 OC & SPF Off Centre Adjust.

PRINT IMAGE QUALITY

Check Image Quality (Print Mode) –Density.

Sim 64-05 PCL Density Test Page [MX-PB14]

Sim 64-06 PS Density Test Page [MX-PB14 & MX-PK11 only].

INITIAL SETUP

SHARP

PERIPHERAL / OPTION CONFIGURATION

FAX OPTION –MX-FX11

Sim 66-02 Fax SW Setting (Destination).

Sim 66-10 Fax Memory Clear (For Extended Memory).

Sim 66-39 Fax Destination Set.

FINISHER –MX-FN17

Sim 26-65 Finisher Alarm Mode:-

Limit number of Copies in staple mode (ON/OFF).

EXTERNAL ACCOUNTING MODULE –MX-AMX3

Sim 55-03 Auto clear function before Copy job execution:-

SSW 1-5 0 = Disable, 1 = Enable.

Sim 55-03 USB Card Reader detection control:-

SSW 6-8 0 = Disable, 1 = Enable.

Sim 55-03 Continuous print mode (job queuing for OSA):-

SSW 24-7 0 = Disable, 1 = Enable.

MFP DATA BACKUP

Sim 22-06 Data Simulation Print.

Device Clone & Storage Backup.

Sim 56-01 Backup EEPROM Data to HDD.

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