1608_Helix Quick Setup Guide_v02_virGinMedia | updated auGuSt 17, 2016 2:13 pM
Verify the Helix Panel communications by reviewing the LED lights on
the Helix panel. Below is the normal operation status.
Power
Green rapidly blinking when AC power connected
Network Connectivity
Green when connected
Central Station Connectivity
Green when connected
Platform Connectivity
Green when connected
Arming Status
Green when disarmed, green blinking when disarmed with open zones
Red when armed, red blinking when in alarm
Trouble-Amber
Yellow when system trouble is detected
RF Activity
Green rapidly blinking when any Cryptix sensor is communicating
Firmware Update (unmarked LED at bottom)
Green blinking when dealer initiated conguration change
Verify the Online Status of
the Panel from the SmartTech
dealer portal.
In the left side bar, navigate to the
“System“ page, ensuring the panel is
connected and powered up.
On the “System“ page you will see the
current Online/Ofine status of the panel.
If your Helix panel is not using cellular communication
(GSM), you can skip step 9.
Verify the RSSI (Received Signal
Strength Indicator) Level is
sufcient.
RSSI indicates the strength of your
cellular signal, with the optimal level
being 12 or above. If too low, try placing
your Helix Panel in a different location,
look to use a high gain antennae or use
other gateway communication type.
You may also reference the signal strength on the cellular gateway card.
Remove the panel cover and look for the 4 (green) LED lights labeled “Signal”
LEDs Signal Strength
0 0-6 - Bad
1 7-9 - Marginal
2 10-12 - Good
3 13-17 - Better
4 17+ - Best
A minimum of 2 Illuminated LEDs (10-12) are recommended.
Enroll Sensors (Zones) and Peripheral Devices into the Helix system
by navigating to the “Helix Panel Settings” page, then to the “Zones/Add
Device Form“ tab.
This page will be used to enroll all security
sensors and peripherals including:
Nanomax – Door/Window sensors
Motion PIR
Pinpad/Keypad
Devices can be enrolled in two ways,
either directly into the panel through
RF enrollment or by entering the serial
number of the device into the “Add by
Serial Number” form.
Note: Always enroll the Pinpad/Keypad via the Serial Number Form.
Once enrolled, the Pinpad will be displayed on the “Peripherals” tab in the
“Wireless Pinpads” section.
To add by Serial Number Form, pull the battery tab of the device to be enrolled
to activate the battery. Enter the desired zone name and enter the 8-character
serial number from the device into the “Serial Number” eld. Select “Add Device
by Serial Number”. The device will now appear listed below in the “Zones“
section, or in the “Wireless Pinpads”
section under the “Peripherals” tab.
To add by Sensor Enroll Form, go to
“Actions” section and select “Turn Sensor
Enroll On”. Wait until the “Sensor enroll
Mode Active” changes to “Yes“. Next take
each sensor one at a time and pull the
battery tab to activate the battery and
enroll the sensor.
Select “Refresh All” in the top right corner
of the page. The enrolled zones will appear
in the “Zones“ list section below. Rename
each zone then select “Save All Zones”.
To edit a zone or modify the default behaviors,
select the “More/Less“ link associated with that zone.
Once all sensors and peripherals have been enrolled, select the “Turn Sensor
Enroll Off” button in the “Actions“ section.
Your Helix Security System is now setup. You are now able to control
the system and add devices or cameras via the end-user mobile app
and web portal.
The Pinpad/Keypad can be used to control your Helix system.
Pressing “Stay” sets the panel to “Arm Stay“ mode,
used to arm the panel when the home is occupied.
Pressing “Away” will set the panel to “Arm Away“
mode, used when the home is unattended
The “Panic” alarm is activated when the “Stay” and
“Away” buttons are pressed simultaneously.
The panel is disarmed when a user/contact pin code
is entered. Pin codes up to 10 digits can be used.
The end-user mobile app can be downloaded from here:
cloud.securenettech.com/ota/virginmedia/
Select the top (latest) version available.
The end-user web portal is: virginmedia.secure.direct
The end-user portal is mobile-friendly and can be accessed via any modern
browser on any connected device.
To log into the end-user app or web portal use the customer contact
details you created in step 4. Your dealer credentials will not work.
To add Cameras via the end-user mobile App, once signed in, navigate to
the “Settings” page. Select “Add Camera” and choose the corresponding
image that matches your camera. Enter the desired camera name on
the following page and press “Next“.
Currently only SecureNet Cameras can be added via the app. Some additional
camera models can be added via the web portal’s “Camera Settings“ page.
Enter Camera DID by either selecting “Scan QR Code” or “Enter
Manually”. Scanning will use your smartphone camera to scan the QR
code from the camera label. Once entered, an alert will display showing
the camera DID. Select “OK” and then “Next” to continue.
Connect Your Camera by plugging it into the outlet using the included
AC Power Adapter. Next, select how you wish to connect the camera,
via WPS, WiFi via Soundwave, or IP.
Tip: If you have trouble connecting Wi-Fi through the WPS or Soundwave
methods, use the IP option. You can then push the Wi settings to the camera
and remove the ethernet cable.
To add a Smart Switch (Z-Wave device), plug it into the power outlet.
From the end-user app, navigate to “Settings“ and select “Add Device“.
This will initiate learn mode. Once ready, the page will show “Press the
bind button to learn in device”.
Locate and press the "Action" button on the Smart Switch. You will see
the status change on the app to “In Progress” while the device enrolls.
Name the Smart Switch once it has successfully enrolled. Select “OK”
to complete the process.
Note: Z-Wave devices can also be enrolled via the end-user web portal.
Navigate to the “Device Control” page and click the “Setup” tab. Click “Add
Device” and wait for the “Ready” button to turn from black to blue.
Once your Smart Switch is enrolled and ready to use, it will appear in the list of
devices in the app and web portal.
For hardware technical support:
Resolution Products 24 hour support line: (877) 260 5578
For software and central station support:
SecureNet tech support line: (866) 832 4232
For additional information, visit securenettech.com
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