Samsung WF42H5700A Series Manual

WASHING MACHINE

Technical Information

Code No. : DC68-003387A_EN

• Duetopossibilityofpersonalinjuryorpropertydamage,alwayscontactanauthorized

technicianforservicingorrepairofthisunit.

• RefertoServiceManualfordetaiLCD/LEDinstallation,operating,testing,troubleshooting,and

disassemblyinstructions.

Models : WF42H5700A*

WF42H5600A*

WF42H5500A*

WF42H5400A*

WF42H5200A*

WF42H5100A*

WF42H5000A*

AllsafetyinformationmustbefollowedasprovidedinServiceManual.

CAUTION

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

(Techsheet)WF42H5-03387A_EN.indd 1 2013-12-24 17:12:44

ALIGNMENT AND ADJUSTMENTS

GENERAL ERROR FUNCTION

Error Code

(Diagnostic Code

Error Image)

Description Corrective Action

1 UE Anunbalancedloadthatprevents

yourwasherfromspinning.

Redistributetheload,presstheStart/

Pausebutton.

2 dE Thedoorisopenwhenthewasheris

running.

Closethedoortightlyandrestart

thecycle.Ifthecodereappears,call

customerservice.

3 dE1 Yourwasherfailedtolockthedoor.

Makesurethedoorisrmlyclosed.

PressthePowerbuttontoturno

yourwasher,thenturnitonagain.

Ifthecodereappears,callcustomer

service.

4 HE Awatertemperaturecontrolproblem.

(Heatercontrolproblem) Callcustomerservice.

5LE Yourwasherhastriedtoll,buthas

notreachedtheproperwaterlevel. Callcustomerservice.

6 5E

Yourwasherisnotdraining.Thiscan

alsomeanthattheunitsensesasmall

clogwhiledraining.

1.Turnotheunitfor10secondsand

thenturnitonagain.

2.SelecttheSpinOnlycycle.

3.PresstheStart/Pausetodrainthe

water.

Ifitstilldoesnotdrain,callforservice.

7 4E

Yourwasherhastriedtollbutwas

unsuccessful.

Makesurethewaterfaucetsareopen

alltheway.Checkforbenthoses.

Checktheinletscreensonthehoses.

IfyouareusingaFloodSafetyDevice,

pleaseremovethedeviceandconnect

thewaterhosesdirectlytotheunit.

Checkifthehotwatersupplyhoseis

connected.

Youmustconnectthehotwatersupply

hosebecausehotwaterissuppliedby

theAutoTemperatureControl(A.T.C.)

functionifthetemperatureofthecold

waterislowerthan59°F.

8 4E2

Thehot/coldwaterhoseconnectionisnot

correct.

Pleaseconnectthehot/coldwater

hoseconnectioncorrectly.

9 OE Afaultisdetectedinthewaterlevel

sensor. Callcustomerservice.

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

(Techsheet)WF42H5-03387A_EN.indd 2 2013-12-24 17:12:44

ALIGNMENT AND ADJUSTMENTS

Error Code

(Diagnostic Code

Error Image)

Description Corrective Action

10 1E TheWaterLevelsensorisnotworking

properly. Callcustomerservice.

11 bE2 Ajammedkey. Callcustomerservice.

12 tE1 Atemperaturesensorproblem.

PressthePowerbuttontoturno

yourwasher,thenturnitonagain.

Ifthecodereappears,callcustomer

service.

13 3E Amotorproblem. Restartthecycle.Ifthecode

reappears,callcustomerservice.

14 9E1/9E2 High/Lowvoltagedetected. Restartthecycle.Ifthecode

reappears,callcustomerservice.

15 AE ACommunicationerrorbetweenthe

SUB(Sensor)PBAandtheMAINPBA Callcustomerservice.

16 AE4

ACommunicationerrorbetweenthe

WIFIPBAandtheMAINPBA

Callcustomerservice.

17 AE3 ACommunicationerrorbetweenthe

DRModuleandtheMAINPBA Callcustomerservice.

18 AE5 ACommunicationerrorbetweenthe

LCDPBAandtheMAINPBA Callcustomerservice.

19 AE6 ACommunicationerrorbetweenthe

InverterPBAandtheMainPBA Callcustomerservice.

20 8E AMEMSsensorproblem. Callcustomerservice.

SF1

SF2

SF3

Asystemerror Callcustomerservice.

22 SUdS

Toomanysudsaredetectedduringthewashsession.Theunitisputonhold

untilthe amountof sudshavebeen reduced.Theunit willthen goback to

operating.

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

(Techsheet)WF42H5-03387A_EN.indd 3 2013-12-24 17:12:44

ALIGNMENT AND ADJUSTMENTS

TEST MODE

Model: WF42H6300A*

Test Mode:

EachTestModefortheWF5000HAisasfollowsinthecomingpages.

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

Special Test Mode

Power O State Quick Test Mode

Service Mode

Quick Spin Test Mode

Cycle Count Check Mode

S/W Version Check Mode

Fast Time Down Test Mode

Board Input Test Mode

Diagnostic Code

CheckMode

Demo Mode Wash

EEPROM Clear

Mode

Power On State

(Normal User Mode)

Special Test Mode

Power O State

Quick Test Mode

Service Mode

Demo Mode

Quick Spin Test Mode

Cycle Count Check Mode

S/W Version Check Mode

Fast Time Down Test Mode

Board Input Test Mode

Diagnostic Code

CheckMode

EEPROM Clear

Mode

Power On State

(Normal User Mode)

(Techsheet)WF42H5-03387A_EN.indd 4 2013-12-24 17:12:44

ALIGNMENT AND ADJUSTMENTS

Quick Test Mode

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

WF42H5600A*

WF42H5700A*

WF42H5500A*

WF42H5400A*

(Techsheet)WF42H5-03387A_EN.indd 5 2013-12-24 17:12:45

ALIGNMENT AND ADJUSTMENTS

Quick Test Mode

Denition of Quick Test Mode:

- CheckoperationofallLED’s(VerifyfaultyLED).

- Checkmodelandsoftwareversion.

- Checkdierentoperatingmodes(e.g.watervalve,motor,door,drainpump,etc.).

How to Enter:

- Plugintheunit.

- PressSoilKey,SpinKeyandPowerKeyatthesameTime.

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

WF42H5000A*

WF42H5100A*

WF42H5200A*

(Techsheet)WF42H5-03387A_EN.indd 6 2013-12-24 17:12:45

ALIGNMENT AND ADJUSTMENTS

1. AllLED’slightupanditsendsoutBeepSoundwhenitentersintotheQuickTestMode.

(Including7-Segment)

2 DisplayssoftwareversionforasecandClearEEprom.(Ex.IftheProjectcodeis7tandVersion

code0A,7-Segmentwilldisplay7t0A)

3. Whentheversionisdisplayed,turntheJog-Dial.Pressthefollowingkeystotestthevarious

components.

- TempKey:WaterValveTest

- SpinKey:DoorLock/UnlockTest

- WF42H5700/5600/5400A*:SuperSpeedKey/WF42H5500/5200/5100/5000A*:SoundKey:

WaterHeaterTest

- SoilLevelKey:DrainPump/BubblePump/DirectValveTest

Quick Test Mode:

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

Quick Test Mode

S/W Version display

All LEDs On for 30 sec

(include 7-Segment)

All Devices Test using keys

Temp Key WF42H5700/5600/5400A*: Super Speed Key

WF42H5500/5200/5100/5000A*: Sound Key

Spin Key Soil Level Key

(Techsheet)WF42H5-03387A_EN.indd 7 2013-12-24 17:12:46

ALIGNMENT AND ADJUSTMENTS

Service Mode

Denition of Service Mode:

- ServiceModeenablesservicetechnicianstoverifytheoperationofthewashingmachineand

dotroubleshooting.

- ServiceModecanbeenteredduringallwashingcyclewithoutinterruptingthecycleexcept

someoftestmodes.

- VarioustestscanbedonewithServiceMode.So,troubleshootingcanbedonebasedonthe

resultingdiagnosticcodes.

- If¨AE3¨or¨AE4¨erroroccured,presstheStartbuttonthenerrorwillbecleared.

How to Enter:

- ToentertheServiceMode,presstheDelayEndandSoilLevelKeysfor3secondsoruntiltheunit

sendsoutbeepingsounds.

Service Mode:

1. ThewashermustbeontogointotheServiceMode.

2. Themotorspeedwillbedisplayedwhenstarted(Itdisplays0whenthemotordoesnotspin).

3. Thepresentstateofthemachinewillnotbechanged.

(i.e.,thecurrentcycleinprogresswillnotbeinterruptedandonlythedisplaywillchange)

4. FollowingInstructionsToexitServiceMode.

- PressDelayEndandSoilLevelKeysfor3secondagain,orPowerKey.Ifnokeyisoperatedduring

ServiceModefor5minutes,themachinewillreturntonormalusermode.

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

Delay End + Soil Level

3 sec

Service Mode is canceled if no key is pressed for 5 minutes

before the washer operation begins. However, this is not true

when the washer operation has already started.

Power On State

(Normal User Mode) Service Mode

(Techsheet)WF42H5-03387A_EN.indd 8 2013-12-24 17:12:46

ALIGNMENT AND ADJUSTMENTS

Quick Spin Test Mode

Denition of Quick Spin Test Mode:

- QuickSpinTestModeistodoSpinCheck.(HighRPM)

How to Enter:

- DuringServiceMode,presstheDelayEndandTempKeysfor3secondstoenterQuickSpinTestMode.

- Cannotenteroncethewashingcyclehasstarted.

Quick Spin Test Mode:

AsitentersintotheQuickSpinTestMode,itstartsspinningandreachestoitsmaximumRPM.

OncetheSpinspeedreachesthemaximumRPM,thespeeddropsimmediately.

ToholdQuickSpinTestMode(enteringHoldSpeedMode),presstheStart/Pausebutton.Ifthe

Start/PausebuttonispressedduringQuickSpinTestMode,itwillstopacceleratingandholdits

spinningspeedfor10minutesbeforegoingbacktoQuickSpinTestMode.

Also,tocanceltheholdandallowQuickSpinTestModetocontinue,presstheDelayEndandTemp

Keysfor3secondsIfyoutheDelayEndandTempKeysfor3secondswhenthewashingmachineis

notinHoldSpeedMode,QuickSpinModeisexitedandServiceModeisrestored.

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

Delay End + Temp

for 3sec or after 10 minutes

3 sec

While a cycle is not running

While it is not in Hold Speed Mode

Service Mode

Start/PauseQuick Spin Test Mode Hold Speed Mode

Delay End + Temp Delay End + Temp

(Techsheet)WF42H5-03387A_EN.indd 9 2013-12-24 17:12:47

ALIGNMENT AND ADJUSTMENTS

Cycle Count Check Mode

Denition of Cycle Count Check Mode:

- CycleCountCheckModeistotallyupthenumberofwashings.

How to Enter:

Model : WF42H5700A* / WF42H5400A*

- ToentertheCycleCountCheckMode,presstheHoldTempKeyfor3secduringServiceMode.

Model : WF42H5500A* / WF42H5200A* / WF42H5100A* / WF42H5000A*

- ToentertheCycleCountCheckMode,presstheSoundKeyduringServiceMode.

Cycle Count Check Mode:

1. ActivatetheServiceModeinadvance.

2.WhentheSoundkeyispressed,7-segmentswilldisplaythetotalnumberofwashings.

3.Themaximumnumberofcycleswillbe9999.

Thecounterwillrolloverto0andstartcountingagainafter9999.

4.Thecountingwillbecarriedoutattheendofthenormalcycle.

(FornormalandContinuousRuncycles,thecountiscarriedoutattheendofthecycles.

5. ToexittheCycleCountCheckMode,presstheSoundkeyagain.

S/W Version Check Mode

Denition of S/W Version Check Mode:

- S/WVersionCheckModeistobringupS/WVersioninformation.

How to Enter:

- ToentertheS/WVersionCheckMode,presstheSoilLevelKeyduringServiceMode.

S/W Version Check Mode:

1. ActivatetheServiceModeinadvance.

2. PresstheSoilLevelKeytobringupitssoftwareVersion

EX)GeneratedE49atVersion49(dEisMicomcode,49isit’ssoftwareversion)

3. ToexittheS/WVersionCheckMode,presstheSoilLevelS/Wonceagain.

Then,itreturnstotheServiceModewithmotorRPMilluminating.

Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher

beforeservicing,unlesstestingrequirespower.

WARNING

WF42H5700/5600/5400A*: Hold Temp Key for 3sec

WF42H5500/5200/5100/5000A*: Sound Key

Service Mode Cycle Count

Soil Level

Service Mode S/W Version Check

Mode

(Techsheet)WF42H5-03387A_EN.indd 10 2013-12-24 17:12:47

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